As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning for routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers. read more

Gunn Honda - Awesome car! Miss Kea at Gunn Honda really took care of me on this one! - Auto Repair Near Me - San Antonio, Texas

Took my a Honda in for oil & filter change. Adrian was my service rep. Used Express Lane but no one came out to greet or welcome me. I had to go in & look for someone to speak to. Adrian offered to help me. After speaking with me, wrote up request and got vin & mileage. Worked with me on cost bc mainly there for oil/filter chg. It was about an hour after giving Adrian the keys and car where I left it. I texted him, then received text saying it just got taken in. In the end all good, but feel that there could be better customer service upon arrival to dealership as well as communication during delays. Good customer service & communication keeps returning customers happy. read more

Great car buying experience! Zee Gelashvili went above and beyond to help me replace my old car. Provided all the details about vehicle options and helped me find vehicle in line with my budget. No pressure to buy, nor to "upsell" me into a more expensive car. He even parked two vehicles side by side to help me choose color. Alex in finance also provided clear, concise information with no pressure to add on uneeded or unwanted extended warranties. Great buying experience. Will be back...and will recommend Zee / Gunn to friends and family. read more

Austin helped us out today with a used vehicle. Excellent service and attention to detail thank you!

Sales room experience was good purchased a new Honda Pilot June 2024. The service department is horrible. Traveled there a couple times for just an oil change. Didn't have hours to wait for a Simple service and had to return and leave the vehicle. Then a recall, made appointment 9:00 arrived early and was told it took 1 1/2 - 2 1/2 hours for the update. Talked to service manager he lied to my face repeated what the customer service person stated 1 1/2 - 2 1/2 hours. Honda sent me another notice of recall it stated right on the notice "approximately 20 minutes to complete ". Yelp reviews warned about the service department at Gunn Honda. Should have listened go elsewhere. read more

Gunn Honda - Pilot - Auto Repair Near Me - San Antonio, Texas

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Two hour wait for Express Oil Change. Talked to manager who said 1.5 -2 hours on average. Only one car ahead of me in express line. Probably better to not state "express" for a two hour oil change wait. Hill Country Honda in and out in 30 minutes. read more

I just left after getting a refund for a '25 CRV Sport Touring Hybrid. I'm giving two stars for availability and location, the poor rating is because of shady practices that ultimately led to me never taking delivery and getting refunded my down payment. I spent weeks researching and comparing crossovers and small SUVs. I whittled down my choices to the NX350 and the CRV Sport Touring Hybrid and ultimately decided on the latter because of price, low mileage (2), distance to my home for future service appts, and because I felt the salesperson, Marshall, was engaging but not overbearing. I put a down payment on the vehicle on 23 Dec and left it at the dealership to be tinted and have black emblems and lower trim lit installed. I was told the car was ready on the evening of the 24th. I went against my better judgment that taking delivery of a vehicle after dark wouldn't allow me to see any cosmetic issues. However, a defect in the tint was visible even in the dark. I told Marshall I would return after Christmas and allowed them to fix that issue even though I had already started paying insurance on the vehicle the evening prior. I was told the vehicle was ready on the 26th and asked Marshall to "go over the vehicle with a fine tooth comb," which he assured me he did. This time, we were able to inspect it in broad daylight and saw multiple defects in the tint where it was applied over hairs and fibers. Additionally, instead of installing the lower trim kit I paid $769 for, they wrapped the part in black vinyl, which is clearly not worth nearly $769. Marshall told me they "were trying something different," but clearly, their "something different" is scamming people out of their money instead of giving them what they paid for. I told Marshall I would return one more time and either leave with the car as contracted or with a refund. He assured me it would be done correctly. I contacted him today, 27 Dec, and asked for an update. He replied with images of the correctly installed lower passenger side trim with a new gash in the plastic trim, but he said the driver's side trim wouldn't be in until tomorrow. I told him to tell a manager I would be there in 30 min to get a refund. I had to wait in the lobby for 10 minutes to speak to "Tim," but then I was rerouted to Gabriel, who attempted to convince me to reconsider. Never once did Tim, in whose office we were talking to Gabriel, show his face. The offer of a year of free car washes was laughable, considering the shady and disrespectful way they dealt with me. I left with my $5k refunded, and Honda can deal with buying out the contract with Honda Finance. Off I go to look for another car. Needless to say, I don't recommend Gunn Honda. read more

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As a car nut who's owned 60 vehicles since I was 16--23 Hondas, three Acura Legends, and a garage full of road-tripping stories--I've seen dealerships of every stripe. Gunn Honda is a gem that sparkles. I rolled in for routine maintenance on my 2023 Passport, bought there in a stellar experience with a salesperson we still rave about. Their service department is a well-oiled machine, and our rep, Toni, is a star--his warmth and know-how make every visit a breeze. Fresh off a 6,000-mile road trip, I wandered their gleaming showroom, eyeballing the sparkling, updated CR-V. My wife, ready to ditch her VW lease blunder for her fifth CR-V, had me intrigued. Then Kea, a salesperson with effortless charm, eased into a conversation, which naturally led to, "Want an appraisal on your Passport?" I wasn't shopping--well, I'm always half-shopping--but I shrugged and thought, why not? That kicked off a fluky, fortuitous ride. Gunn Honda's setup is first-rate: spotless floors, a slick coffee machine slinging lattes and cappuccinos, free water, snacks, and bathrooms cleaner than my garage floor. Kea turned our spur-of-the-moment quest into a blast. As my wife joined, we test-drove CR-Vs, flip-flopping like kids picking ice cream. Kea's patience was rock-solid, her Honda smarts razor-sharp, and her vibe? Like catching up with an old pal, no sales pitch in sight. Remarkable from start to finish. When Honda's boneheaded HomeLink omission came to light, post-purchase, Kea jumped in quickly and sorted it fast, keeping us grinning. She's the real deal. Patrick, the finance guy (sporting a striking beard and piercing eyes), alleviated my dread of 55 years of paperwork. Kind, quick, and gloriously un-pushy, he made signing feel like chatting with a buddy. He's a rock star--I'd check he's working before buying. The CR-V's sleek updates hooked us, and Gunn's no-haggle pricing was a steal, nearly matching deals we'd built with a long-established dealership in another state. The Passport's trade-in? Better than I hoped, sealing the deal. We'd have sought our original salesperson, but Kea's serendipitous spark, Patrick's finance finesse, and Toni's service magic won us over. Gunn's customer-first vibe is a winner. As a seasoned gearhead, I'm hooked--Gunn Honda's my go-to, and I'd bet my hubcaps you'll love it too. read more

My family has purchased four vehicles from Gunn dealerships in San Antonio from Adam Stegner sales manager at the Acura dealership and recently Michael Vela at Gunn Honda. Adam has always taken good care of me. Michael Vela sales manager and Jon Kim sales consultant made purchasing of a 2026 Honda Ridgeline a real pleasure. Jon took the time to explain the different aspects of the Honda Ridgeline from connecting my phone,remote garage door opener to enable the tail gate. I can confirm they will let you return a vehicle if you're not satisfied with it. I live in Corpus Christi and I made arrangements with Gunn to deliver the vehicle halfway to Corpus Christi. Now that's service. I strongly recommend Gunn Dealerships. read more

I called to get an appointment for an oil change. I was told that they haven't been busy all week and that I could go through the express oil change. So I drove there, told them what I needed, and sat waiting for them to finish for TWO hours. When I paid, I was told that the tires were all in good shape and everything was fine. The next day I took my car into Discount Tire for a tire rotation. I was told that my spare tire was getting old and that all three of my windshield wiper blades were torn. Why didn't Gunn Honda discover these things that needed replacement? read more

I asked for changing wipers with oil change. After service they said every thing is done and charged me . I had defected wiper when I brought it in , when I went home found out same defected wiper is there , they did not change any thing . I have to drive back 20 miles from my house again to change the wipers . I don't trust work of this place at all . read more

I came to the service department to have a recall taken care of first for my car and then for my husband's car. This was a little further for me, but I had called another service department at a different dealership and I kept getting the runaround and Gunn Honda took my call and made an appointment as quickly as possible. They used to have free donuts and snacks. Now they just have coffee and I think tea and water. I chose to wait for my car and the weight wasn't so bad since it was a TV on and I did come prepared with a book. The atmosphere was really great but the service I received from Robert in the bronze team was excellent. He was very friendly and courteous and explained to me what they were going to do and kept me posted on the status of my vehicle. They did such a great job that I went ahead and made the appointment for my husband's vehicle since he had a recall on his as well. I would've given them five stars if they still had the free donuts and snacks, but I did come prepared the second time around. I most definitely will be using them again if I ever need to for my service on all my vehicles. read more

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After buying several generations of Honda we came in a few months ago to buy my son his first Honda. Unfortunately it was a horrible experience. The salesman actually rolled his eyes when we asked to test drive more than one vehicle. His exact words were "why don't we work on financing since they will all be about the same price point"? Needless to say we will never buy from Gunn Honda. Be warned. Gunn is not the company it was 5 years ago. It's sad really. They are taking a great brand and leaving a negative impression with the Honda name. read more

For starters, we'd already had a bad experience when trying to buy a car for myself (we ended up doing business elsewhere for an amazing deal on the same car), but we decided to give it another shot with a car for my boyfriend. We wanted to test drive a Honda Passport, but when we stated we would be buying a car in the next six months, the salesman asked "why would you test drive it now if you're not even going to buy it?" as well as "why would I take time out of my day to let you drive it if you're not going to do business here?" Completely unprofessional. Save yourself a trip and buy elsewhere. Also, the "One Simple Price" they have has a bunch of hidden fees added to it. read more

Brought my vehicle in for warranty claim and they couldn't bother to put the dashboard back together before they returned the vehicle back to me. It was on the passenger side so I didn't notice until the next day. When I texted the service writer about it, he couldn't be bothered to respond. Because of the treatment by this dealership, I won't buy another Honda again. read more

Let's start off with them not putting enough oil during a routine oil change. I brought my Honda accord in for service and they said sir your oil levels are abnormally low. I said well I'm not overdue in fact I'm early and they said it was problem with my engine. I said OR you all didn't put enough engine oil last time. They asked me to bring it back after 1000 miles to see if it was the engine or not enough oil. It turned out it wasn't enough oil. It gets better. Then upon a multi point inspection they gave me false information that Fernandez Honda and Hill Country Honda said was cautionary not immediate. Gunn Honda said my low ball joints were very worn and bad requiring immediate service, $900 service. I took it into hill country Honda and Fernandez Honda and they said it was fine but would need attention in the future (just like any car part) My Point: They just want your money here. There are more examples I could cite but then I'd never leave this comment thread. I don't trust them. read more

Gunn Honda review I'm not particularly prone to writing reviews unless services are exceptionally good or poor. This is the first time I've ever written a review of a car dealership. I recently purchased a used Honda Odyssey van from Gunn Honda. This is the first time I've made a purchase with them. I discovered the vehicle on car guru and made a text inquiry. Zvaid (ZEE) Gelashvili quickly responded to my inquiry. The vehicle already had a potential buyer but nonetheless, he answered all my questions. I later went by to look at the vehicle just in case the first potential buyer sales did not go through. Essentially, I showed up without any notice, I texted Zee when I arrived, and he quickly met me out in the lot. We then looked for the vehicle and it was undergoing maintenance. It was still not clear whether or not the first potential buyer was going to go through with the deal. Zee indicated that he would let me know that evening or the next day if the vehicle would be available. He did exactly that as well as sending me additional information such as the Car Fax and other details. I honestly have not experienced anyone at a car dealership as professional and responsive as he was (I am 71 years old and have purchased many vehicles) and had yet to encounter this level of service for a potential sale that might not go through. When the other potential buyer sales did not go through Zee let me know and I went out and test drove the vehicle. He indicated that there was one other item that would need to be done on the vehicle (because of a manufacturer recall). We then took the vehicle for a test drive and I indicated that I wanted to see how it would do on a hill since the Honda odyssey's have reportedly had some potential issues with the transmission -so we went quite a bit out of the way of a normal test drive and the vehicle did great. I decided to go ahead and purchase it. After the purchase, Zee continued in his responsiveness to all my additional questions, and this included receipts for any of the warranty work that had been done. I also met Patrick Ford as I completed the purchase. He also contributed to an overall, simply refreshing experience. At no point was there any pressure to purchase other services or change the agreed-upon price -even though additional work was being performed on the vehicle. To top this off, I needed the vehicle delivered to my house. ZEE personally delivered it to me after the vehicle had been finally detailed. Again, this is the first time that I have ever done a review on an auto dealership or individuals in the dealership that I have worked with. Honestly, when I leave, I'm very unlikely to remember who I dealt with a week afterwards. This is certainly not the case with Zee or Patrick as it has now been several weeks later that I have written this review. Randal Otto, MD San Antonio, Tx read more

I bought a brand new Honda odyssey from Gary Smith Honda in 2019. They missed that my break hold button didn't work when they "inspected my vehicle". Fast forward to this month 2024. I got stuck in a car wash when my car automatically put itself in break hold and I couldn't turn it off. I had no idea what break hold was and I just assumed that I didn't pay for that feature. So I took it to my local now Gunn Honda shop in Texas because we are military and we moved. All I get is oh I am sorry you are out of warranty, you should have noticed this while you were in warranty. What a joke! I have replied with I brought my car in multiple times for various things and NO ONE from Honda noticed it so why would you expect that I would when I have no idea what I would be looking for. At the end of the day I will never buy another Honda ever again. Clearly they don't stand behind their product, they don't have enough checks and balances in the build process to miss an entire button not working and when issues like this arise all you hear is , "Let me find out for you, but I know when they make a decision they review several items. One of them is weather you have been a loyal Honda customer and it looks like you have been taking it to a lube place for most of your maintenances." So because I don't use Honda for my oil changes I am not loyal enough. Well I am sorry Honda but I have 3 kiddos and my oldest is extremely special needs and we need oil changes to be quick and for us to be able to stay in the vehicle because my oldest doesn't transition well. I grew up in Honda dealerships, my dad has worked with Honda most of my childhood. I have so many fond memories of Honda and what they use to stand for 25 years ago. Sadly the name Honda doesn't live up quality anymore. read more

I purchased a vehicle form John Kim and was a great experience. He gave me a fair deal on my trade in and worked on the deal for my new car. He provided me valuable information on my new car to make my decision easier. Eric in Finance also did a great job closing the deal. I got a great finance rate and they got me out of the door fast so i can enjoy Halloween. I would recommend this dealership read more

Ms KEA SMITH is your person to go to at GUNN HONDA!! She has shown nothing but care and outstanding customer service with our new vehicle. Ms Kea is a very nice lady that listens to your wants and needs. She exceeded our expectations! read more

November of 2024, I had the displeasure of dealing with Gunn Honda. After placing a deposit for a 2003 Toyota tundra, I was sent to get a vehicle buyers check from Randolph since I was told that Gunn did not work directly with Randolph (obviously not true and the first showing of Gunn's lack of financial knowledge) and returned the same day to complete all applicable paperwork.  Days later, once the check had cleared, I was told I STILL could not take my vehicle despite having email and online banking confirmation. After showing them this documentation, they begrudgingly handed over the keys.  However, the 48 hour warranty on my vehicle was dated for the day of my deposit and had since expired. When I brought this up to them, requesting for a renewal, I was then told for whatever reason that I can no longer have the keys to my vehicle??? Apparently NOW that I see I'm out of warranty, my check had not been cleared? (VERY fishy) From this moment, my mother (co-signer) and I are both belittled by the entire financial apartment at the front desk for 2 hours, LAUGHING at us, accusing us of being ignorant to the loan/application process OR that we'd somehow have the ability to bounce an already cleared check? On top of this, I was being threatened that my deposit wasn't a guarantee of purchase and was told how lucky I am they even kept the vehicle for me??? However, my mother (a former employee of RBFCU) knew we were being mistreated and held her ground until we were able to get further documentation confirming that the check had not only cleared that day, but it had been deposited BY GUNN hours beforehand. Following this embarrassing discovery, the financial department demanded I send them a copy of the attached photo and kicked me out without so much as an apology.  It's a sad day when my mother who hadn't worked at RBFCU in over 10 years has a better understanding of vehicle purchasing than the entire financial department at GUNN automotive... I would NEVER recommend anyone ever deal with these uneducated bullys.  Gunn likes to reply with the usual "give us a call". So please, give me a name, an extension, and a time frame and I WILL call you all to once again educate you on how to do your jobs. read more

Gunn Honda - Auto Repair Near Me - San Antonio, Texas

Car salesman was holding a vehicle, drove 8 hours to buy it and they were actively selling it when my friend got there. Trash customer service, unacceptable read more

Without a doubt the worst Honda dealership I have ever seen. The wait times are terrible. The service staff could not care less. And the wait facilities are even worse. This dealership needs a total makeover. Unfortunately, nobody there seems to care. Save yourself a headache and a bad day. Find yourself another place to appreciate your business. read more

The service department at Gunn Honda is abhorrent. My daughter's Honda Civic was taken in for AC work (blowing hot air). There is a Manufacturer issued extended warranty because of condenser problems with these vehicles. There IS damage to the condenser on the passenger side of the vehicle; I knew this before it was taken in. The dealership charged an $85 diagnostic fee, and then quoted us almost $1200 to replace the condenser due to the damage. Not gonna get that from me on a $150 part. I then took the vehicle to a local AC business who charged the system and stated there was not a single leak to be found in the system. Damage to the condenser doesn't mean there is a leak. Gunn Honda appears to be in the business of making crazy profits from their service department by fraudulent diagnosis. Just as I don't leave 5 Stars very often, I also shy away from leaving 1 Star unless it is absolutely deserved. Buy at Gunn or do your service with them at your own risk. read more

stay away from this dealership. I recently visited looking for a new vehicle and had the most unpleasant experience. I was already pre-approved from my bank and was shopping for a new car. I wanted the best price they could give me so I was shopping for price not payments. I was told by the salesman that they couldn't give me a price unless I bought the car ??? I first thought the salesman was just being a typical salesman. but when the sales manager came to talk to me , he told me he wouldnt give me a price on a car unless I was gonna buy from them.!! It was my first stop and I was shopping for the best deal. I couldn't believe I couldn't even negotiate a price with them. I left and would not recommend this dealership. Is this how most dealerships operate these days ?? read more

Brought in car for 100k service. Didn't have any problems with car, now getting worse fuel mileage and it's fluctuating all over the place. This makes no sense. read more

Good morning. Consumers, do your homework. Honda has experienced issues with peeling paint and has issued extended warranties for peeling paint on older models on the HRV for white paint. See Honda SB 19-064. There are numerous stories and posts across the internet. Example HRV Forum.com The paint on my 2019 HRV is peeling and is not covered by warranty and Honda will not make repairs. Gunn, GM Mark Hennigan, and Honda have told me the car is not covered and it is up to me to make repairs. I am hoping a new SB comes out to cover 2019 HRV white paint. Until Honda can come up with a fix for this chronic/recurring issue, I would recommend staying away from at least the white paint and or the HRV. I'm going to get estimates on what the repair will cost me and will provide updates to this post, hoping others can benefit from my experience. See the attached pictures, no one would expect this when you purchase a new car from Honda. read more

Gunn Honda - peeling paint along the windshield, 2019 HRV, white paint, purchased new Gunn Honda - Auto Repair Near Me - San Antonio, Texas

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Just bought a 2024 Passport Black Edition from Eric Salazar, This was the easiest and most enjoyable experience i have ever had when buying a vehicle. Eric is very knowledgeable and helpful when it comes to the purchase of a new vehicle. i would highly recommend Him and Gunn Honda for all your Vehicle needs. You will not be disappointed!!!! read more

Bought a vehicle and was told they would not honor the "We owe" signed by the used car manager, Mike, and the sales manager, Jacob. Will look be looking into how this can be acceptable. read more

Gunn Honda - Auto Repair Near Me - San Antonio, Texas

Horrible customer service! My last positive review about Adam.B is now turning into a negative one. Saturday morning I arrived around 9:40 am since they opened at 9 am. All I needed was an oil change before I went out of town that day. I saw Adam walking up to my car and thought "oh hey this is the nice guy that helped me out last time" WRONG! He was completely rude and did not have any acts of customer service. He asked the basic questions of what I was here for and how many miles I had on my car. I simply asked how long the wait is going to be for an oil change and his response "I don't know I can't predict the future" that response took me back because I wasn't being a Karen, I was just simply asking.. I told him that I don't have much time and once I said that he got all upset and asked realistically when would I want my car to be done and told him 1 hr... and I was going to say 1 hr to 2 hrs but before that could come out of my mouth he said in a rude manner "NO THATS NOT GOING TO HAPPEN" I looked at him and said you don't have to be rude. His response nothing. I hope this reaches management because that behavior for a grown man is unacceptable. read more

My experience here has been horrible. It was a struggle purchasing the vehicle with constant miscommunication. I had to beg the service department to look at my AC properly. After they found a leak and repaired it, I picked up my vehicle and it had gum wrappers, interior pieces misplaced, interior stains and new deep scratches on my passenger door. They don't value your time here, please go to any other dealer that isn't Gunn Honda. read more

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Tony Decena, the sales manager rocks. "Z" the sales rep is also great! Tony said he's the best and he really took care of us. The first time we came in we were actually endorsed to the new sales rep of the month, we didn't even care to remember his name we threw away his business card. He Was useless and very impersonal! My cousin told him we were just looking and not planning to buy a car yet. So he didn't even try to take care of us and possibly convince us to buy. But Tony actually approach us when we were inside the showroom looking at the CRV. He introduced himself and I remember him me before when he used to work at finance. We ended up deciding to buy a 2020 Hybrid CRV. Tony helped us decide, he endorsed us to Z and he really was warm and personable. That new rep of the month was useless and do not really deserve his award. Although they are not working for commissions that's his loss! read more

Gunn Honda - Wow Honda CRV Hybrid! - Auto Repair Near Me - San Antonio, Texas

Test drive denied I came out of Honda sales disappointed without doing test drive of CRV-2023 even though they had a demo test drive vehicle. Go some where if you want to really test drive in a happy mood and never come go to Gunn honda. Staff is rude and did not allow me to test drive CRV 2023. I was surprised the way they behave with customers has gone down to new low levels in recently. My insurance provides a digital card as proof of insurance which is accepted by police and at all other showrooms of Toyota, honda, nissan, etc. Salesperson denied that he need a hard copy of the insurance only then he would let me take test drive and denied in a pretty defensive and rude way. When I talked to General manager Mark Hennigan he was not nice and started pointing fingers at me and arguing. The world is changing, everything is going green and digital, some old rude orthodox mindset people are still stuck with old mind set, they should move with the world and help customers :-) Staff and general manager need some training, I hope Honda will do something about it. read more

Gunn Honda - Rude Gunn Honda stuff might deny test drive, go to some other Honda show room to avoid dis appointment. - Auto Repair Near Me - San Antonio, Texas

Desperately needed a car, Eddie helped me out a lot. I got my dream mom car and they did it all around my crazy schedule with a newborn. I even got to test drive from my home read more

SOO disappointed! After what was an excellent experience purchasing a used car for my son which came from Gunn Acura, I was told they would reach out to Gunn Acura for the 2nd vehicle key. Two weeks later and no key. If I had known there was only 1 key, it may have impacted the negotiation on the sale of the car. One simple price to me means, that both keys are included. So, ultimately, I feel they took advantage of me. Won't be recommending Gunn anything anymore. read more

We bought a Honda from Gunn and at 37000 miles it was sputtering and skipping on occasion. We took it there since we bought the car there. They kept it for 3 days unable to find the problem. Finally Tony the service manager said that one mechanic saw this problem before and it needed the air intake Cleaned. They did that for $129. They then proceeded to call within hours saying it was the fuel injector that actually needed to be replaced at the cost of $1200 and then said, oh wait, that's someone else's paperwork, it's $2300. Not sure how they came to this conclusion but they were not at all willing to work with us and said we were 1000 miles past the warrantee. We called a different dealership who quoted us $1200 for the same part and work but could not find any problems with the car once we took it to them. Gunn was the first place my son in his 20s bought a car for himself and we will never buy from them or recommend them again. Be careful taking your car for repair there! read more

This is about the sales experience, not service.---I was interested in a new CR-V, but the nearest dealership quoted a price well above market prices from JD Powers or Consumer Reports, and they were unwilling to negotiate. I looked via a car-buying site (Consumer Reports - truecar). I called and got Lynford "Tony" Rabsatt. He told me the price formula and firm prices on two trims, well below my local price. I had a friend drive me 2 hours to Gunn (never underestimate the power of spite!). Tony was busy but handed me off to Kea Smith, who could not have been nicer or more helpful. She let me take a test drive in the vehicle I most wanted, and answered all my questions about car features. The sales process was smooth. I loved that the price was simple and in line with market. Being a control freak, I loved that Gunn doesn't add extras unless after the customer requests it; the local place forces tint and a "protection" thing, neither of which I want. In other dealerships, Finance tries to strong-arm the customer into pricey extras; at Gunn, the guy just handed me the sheet of paper with the extras and their prices, and didn't try to push them. I feel confident that I got a good deal and fair treatment from Gunn. read more

Gunn Honda used to be the premier Honda dealer in San Antonio. Not anymore. Its facilities are outdated, especially the service center waiting facilities. So this review is going to be confined specifically to the service department as I haven't purchased a vehicle from Gunn Honda in years. But, I take my Honda to get serviced there regularly. Let's get the easy stuff out of the way first. It's a dealer and for many service-related items, you're gonna get screwed. Ahem. I mean pay the dealer tax (but I like the idea of Honda techs working on my car which is why I go to the dealership). For instance, I'm having my serpentine belt looked at and they're about to charge me $300 for that ish when a fairer price would probably be in the $200-250 range. For oil changes, they charge me around $80ish. When I take my car elsewhere, it's in the $70s so that's fair. It's synthetic. They advised me that I would soon need to replace the spark plugs on my car for....$300. I literally laughed in the adviser's face. Not in a snide way but incredulously. That's like the easiest thing to change on the car--even in a Honda--so long as you can measure the gap and you have appropriate tools. Seriously, they're nuts. But what can you do? But to be fair to Gunn, I've never had a real reason to complain about the quality of service the technicians provide. Yet. One cool thing about this place is that they have an "Express Lane" for oil changes where you basically drive up, speak with an adviser, and wait for 1-2 hours for an oil change. No joke. The only thing Express about the process is the quick way they'll take your car and make you wait in the hot Texas sun for hours. That brings me to the real reason I wanted to do this review. Their customer waiting area is straight up bad. It's one *small* waiting room with a handful of seats that are *always* occupied no matter what time you come or how early. That means you'll most likely have to wait *outside* in the Texas heat. Currently it's August 1 at 10:30 am and 90 degrees. They have three tables with umbrellas (as if an umbrella is gonna protect you from Texas humidity) outside which are always occupied. There are a couple of benches without overhead cover. I wonder what happens when it rains? I suspect people cram into that crappy waiting area like sardines. The WiFi is meh but not terrible if you need to work--good luck finding an outlet though. They need to remodel their service waiting area. Quickly. I wish Honda would send out surveys about dealership service waiting areas like they do for the new car buying experience. I guarantee if they did that (because that survey is tied to kickbacks for the dealership from Honda), there would be a world-class waiting area instead of a zoo-like pen for their customers. One only need to go to another Honda dealership to see how different their approach to (non-new car buying) customers are. Night and day. I dread getting my car serviced here when the other newer and more spacious customer-centered Hill Country Honda facility can not accommodate my scheduling needs. Indeed, the only reason I went to Gunn is because the word is out and Hill Country Honda service appoints were all booked for weeks. Ugh. Melting in the sun as I write this. Pray for me. read more

Gunn Honda - Auto Repair Near Me - San Antonio, Texas

I would give the service department zero stars if I could. They are crooks! I had an aftermarket air conditioning compressor placed for $2000 because the Honda compressor was not available, and told it was under warranty for one year. Even though it has not worked from day one, they refuse to fix it without charging me another $1000! Save yourself the hassle and take your Honda some place else. read more

Great sales department and appreciate that their price is more transparent than any of the other 3 dealers in town that we dealt with.