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Gunn Honda

3.1 (290 reviews)
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Services - Gunn Honda

Check engine light

Engine oil light diagnosis

Auto general diagnosis

17 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Gunn Honda Photos

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Recommended Reviews - Gunn Honda

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Reviews With Photos

Pilot
James

Sales room experience was good purchased a new Honda Pilot June 2024. The service department is horrible. Traveled there a couple times for just an oil change. Didn't have hours to wait for a Simple service and had to return and leave the vehicle. Then a recall, made appointment 9:00 arrived early and was told it took 1 1/2 - 2 1/2 hours for the update. Talked to service manager he lied to my face repeated what the customer service person stated 1 1/2 - 2 1/2 hours. Honda sent me another notice of recall it stated right on the notice "approximately 20 minutes to complete ". Yelp reviews warned about the service department at Gunn Honda. Should have listened go elsewhere.

Marta D.

I just left after getting a refund for a '25 CRV Sport Touring Hybrid. I'm giving two stars for availability and location, the poor rating is because of shady practices that ultimately led to me never taking delivery and getting refunded my down payment. I spent weeks researching and comparing crossovers and small SUVs. I whittled down my choices to the NX350 and the CRV Sport Touring Hybrid and ultimately decided on the latter because of price, low mileage (2), distance to my home for future service appts, and because I felt the salesperson, Marshall, was engaging but not overbearing. I put a down payment on the vehicle on 23 Dec and left it at the dealership to be tinted and have black emblems and lower trim lit installed. I was told the car was ready on the evening of the 24th. I went against my better judgment that taking delivery of a vehicle after dark wouldn't allow me to see any cosmetic issues. However, a defect in the tint was visible even in the dark. I told Marshall I would return after Christmas and allowed them to fix that issue even though I had already started paying insurance on the vehicle the evening prior. I was told the vehicle was ready on the 26th and asked Marshall to "go over the vehicle with a fine tooth comb," which he assured me he did. This time, we were able to inspect it in broad daylight and saw multiple defects in the tint where it was applied over hairs and fibers. Additionally, instead of installing the lower trim kit I paid $769 for, they wrapped the part in black vinyl, which is clearly not worth nearly $769. Marshall told me they "were trying something different," but clearly, their "something different" is scamming people out of their money instead of giving them what they paid for. I told Marshall I would return one more time and either leave with the car as contracted or with a refund. He assured me it would be done correctly. I contacted him today, 27 Dec, and asked for an update. He replied with images of the correctly installed lower passenger side trim with a new gash in the plastic trim, but he said the driver's side trim wouldn't be in until tomorrow. I told him to tell a manager I would be there in 30 min to get a refund. I had to wait in the lobby for 10 minutes to speak to "Tim," but then I was rerouted to Gabriel, who attempted to convince me to reconsider. Never once did Tim, in whose office we were talking to Gabriel, show his face. The offer of a year of free car washes was laughable, considering the shady and disrespectful way they dealt with me. I left with my $5k refunded, and Honda can deal with buying out the contract with Honda Finance. Off I go to look for another car. Needless to say, I don't recommend Gunn Honda.

Snack machines
Mari G.

I came to the service department to have a recall taken care of first for my car and then for my husband's car. This was a little further for me, but I had called another service department at a different dealership and I kept getting the runaround and Gunn Honda took my call and made an appointment as quickly as possible. They used to have free donuts and snacks. Now they just have coffee and I think tea and water. I chose to wait for my car and the weight wasn't so bad since it was a TV on and I did come prepared with a book. The atmosphere was really great but the service I received from Robert in the bronze team was excellent. He was very friendly and courteous and explained to me what they were going to do and kept me posted on the status of my vehicle. They did such a great job that I went ahead and made the appointment for my husband's vehicle since he had a recall on his as well. I would've given them five stars if they still had the free donuts and snacks, but I did come prepared the second time around. I most definitely will be using them again if I ever need to for my service on all my vehicles.

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3 months ago

Austin helped us out today with a used vehicle. Excellent service and attention to detail thank you!

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2 years ago

Great sales department and appreciate that their price is more transparent than any of the other 3 dealers in town that we dealt with.

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Ask the Community - Gunn Honda

How much does an oil change cost?

Where are these massages mentioned in one of the reviews?

In the sales floor area, in an area around the corner from the restrooms.

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Review Highlights - Gunn Honda

Cameron the finance guy, made it easy and acknowledged my car buying experience and expired the process.

Mentioned in 13 reviews

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Auto Zone - A receipt that's less than 30 days old.

Auto Zone

(13 reviews)

About 30 days ago, I bought a Smart Dock Plus from AutoZone to hold my phone on my dash instead of…read moremy window. Today, I returned with the receipt to exchange it because the plastic suction piece cracked, making it unusable. When I approached the counter, the manager, Jessie, immediately questioned why I wanted to return it. I explained the issue, but she seemed skeptical, even opening the box to check if all the components were there, as if I might be trying to return it incomplete. I was clear that when I purchased the item, I specifically asked about the return policy and was told I had 30 days with the receipt. However, Jessie claimed she was "doing me a favor" because, according to her, the item looked older than 30 days. I responded firmly, letting her know I wouldn't tolerate her questioning my integrity over a faulty product that wouldn't stay in place. Jessie, today's Sunday sermon about love really kept me calm, or I would have told you exactly what I thought. I won't be going back to AutoZone, and I plan to reach out to corporate to report this interaction. If a customer follows your store's policy and provides a receipt, it's your job to honor it and process the return. I would not recommend this location to anyone. Jessie, you need to take Customer Service classes, I'll recommend it when i file a formal complaint.

So yesterday I went to helotes location I had a battery that was barely 6 months old, I explained…read morethat my truck was stranded. The big kid tested it and it barely registered so he told me he had to charge it before he could do anything. again I reminded him my truck was stranded this guy was obviously and all he could do was recite the same thing. The battery is almost brand new just change it out it's under warranty I DID shop here but now I'll be using O'riellys or advance

North Park Lexus at Dominion - Waiting area

North Park Lexus at Dominion

(246 reviews)

I visited this dealership in February to gather information about the 350 RX and the NX 350 models…read moreand met a very nice salesperson, Will Avallone, who walked me through the process of procuring a car. Will was very knowledgeable and I always felt he had my best interest at the forefront of our discussions. I test drove 4 cars and by the time I finished driving I made my decision. Throughout the process I was impressed with the professionalism of all the team members Said Cantu, New Car Manager and Frank Jaing, Finance and their genuine concern for selecting the perfect fit for me. I felt very comfortable discussing my preferences and the pricing of the vehicles were upfront, no hidden costs, no agendas! During my first visit I mentioned my previous car purchasing experiences at other dealerships and said I was not interested in going back and forth for "the best deal". Will assured me that Lexus was very straight forward in their pricing and that the process was very honest. I researched the fair market pricing for this area and Lexus fell right in the middle of the fair market pricing so I was comfortable with the price presented to me. The team was able to locate a car with the specific features that I preferred and in late March I was able to drive home my new RX 350h AWD car. Before I drove away in my car, I was given a tutorial from the dedicated team member, Kenny, who is a tech whiz. I knew I would not be able to remember all that was explained to me, but was assured that Kenny would be available for future sessions. I have enjoyed my car and know I will continue to reap the rewards of selecting this dealership for the acquisition of my new car. No words can adequately explain how grateful I am to all the hard work and time the team dedicated to assist me with my car selection. In the future, I will return to North Park Lexus at Dominium dealership for my car services and any future purchases. Thank you so much Will for all your assistance. I will recommend you to all my family and friends. Belinda B.

I had a very disappointing experience with this dealership's service department…read more My service advisor, Jeremy, was misleading throughout the process, and more concerning, I was given another customer's quote, which is a serious privacy and data-handling failure. That alone should raise red flags for anyone trusting this shop with personal information. The repair estimate itself felt inflated and misrepresented. Labor was quoted far beyond what Lexus service documentation actually requires, and when questioned, the explanation shifted to internal diagnostic time which is not a customer's responsibility to absorb or be grateful for. I also interacted with the service manager, Geraud (name spelling may vary). While personable, the underlying process and oversight failures in this department are obvious. These are not one-off mistakes; they point to leadership and accountability issues. This service model seems focused on maximizing a single transaction rather than building trust or long-term relationships. I would strongly advise others to carefully review estimates and documentation before agreeing to any work here.

Gunn Honda - autorepair - Updated May 2026

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