We have had a claim opened over a year. Manager Elijah…read moreknows me quite well. Claim CS1293167 After reading ALOT of reviews it seems Vavoline has had this issue more than a handful of times.

Guys we're pretty quick! Checked all points in the engine and saw how dirty the filter was plus…read moresuggested I clean the radiator out since Good Ole Pedro was too cheap to do it! My brother always told me STOP going to Walmart! Now I See why! Love their service!

My wife took in her 2024 Chevy Traverse and they didn't have the necessary filter again (3rd time)…read more She was told by a young associate to go purchase one nearby and they would install it but he couldn't /wouldn't adjust the price of the full synthetic oil change (over $100). I went in the next day and spoke to Richard the manager. He took the time to hear me out and discounted the oil filter I brought in. This visit is 4 stars because it took 2 visits to get it done. There are no shortage of oil change options in the medical center area, which can be tempting when issues like this come up. Valvoline Babcock will still be my go to for oil changes knowing that Richard is reasonable and has always corrected any issues.

My fav Valv crew, my boy Jon always taking care of business and they are chill and friendly.read more

I had a confirmed appointment for 7:30 AM and arrived at that time . I waited nearly an hour before…read morePaula finally arrived around 8:20 AM. When I asked what happened, her response was "life be lifing." That was the first sign that there was going to be no professionalism or accountability for the delay. Because what does that even mean?! I explained that I had a confirmed appointment at 7:30, and instead of acknowledging the mistake or apologizing, Paula immediately became dismissive and implied that I was lying about having an appointment. When I showed her the confirmation, she brushed it off and said they "just put her name there." Being accused of being dishonest when you have proof in front of you is incredibly disrespectful and unprofessional. At that point I made it clear that all I wanted was a simple apology for the delay. Instead of showing any accountability, she responded by telling me that if I had the week she had, I would understand. While everyone has difficult days, that is not an excuse to treat customers poorly or dismiss their time. People make appointments because their time matters. I arrived early and ended up staying until 9:00 AM, which caused me to miss other commitments. The issue was not just the delay it was the tone, attitude, and complete lack of customer service. Being rude, dismissive, and accusing a customer of lying when they are simply asking for basic respect is unacceptable. Management should be aware of how customers are being treated here. A simple apology and professional communication would have resolved the situation quickly. Instead, the interaction was unnecessarily confrontational and disrespectful. No customer should be spoken to this way when they show up on time for a confirmed appointment. I've been a long-time customer of Midas at this location, so it's very disappointing!

Bad service and the lady in front would not even bother checking if my car has been in service…read morebefore Firestone say yes

had my car towed here after two blow outs on my back tire at night. they had my car ready the next…read moreday & fixed the reason my tires kept popping. everyone was very nice & kept me updated throughout the entire process. 10/10 recommend

Brian served us very quickly, efficiently, and made us feel like the car was in safe hands.read more

I'll take my five elsewhere! I am usually a big fan of Take…read more5 Oil Changes, and have used them all over the place. This time, I went online, and made a reservation, so I could hopefully be whisked to the front of the line! On the reservation registration webpage, they specifically ask what kind of car I'll be having serviced. I filled it all in, and got a confirmation of my appointment. I showed up, and ended up waiting in the sun for 25 minutes past my appointment time before someone comes out waves me into the bay, where I wait some more before someone comes and talks to me. It's the mechanic, with a compass tattooed on his hand. He said that my car is difficult to change the filter on without burning his arms and he'd rather just not do it, and encouraged me to get my oil changed at the dealership. I was stunned. I don't drive a Lamborghini or some exotic car. I was displeased that they had the opportunity to tell me that they didn't want to work on my car when I made the appointment online the night before. They had another great opportunity to tell me that they didn't want to work on the car when I showed up and waited in my car for twenty five minutes. Any time during that twenty five minutes I was waiting in front of their garage bay door would've been a great time to come and tell me to quit waiting, because they didn't want to work on an imported vehicle. Even after I got guided into the garage bay, and as I sat in the garage bay and waited, they could've come out and said something about how they're not into imports and go find a dealership. They wasted my time. I'm not coming back. They certainly didn't get a honk on the way out of the service bay.

Fast. Friendly. Professional. Need I say more?…read more (Virtual honk for great service) Thank you!

Very unpleasant impatient people. Just called to ask a question and they hung up on me. Called back…read moreand the guy seemed very frustrated. Couldn't even ask all the questions I wanted to. They need to get rid of that idiot whoever I spoke with.

Renee and the team went above and beyond helping me today! My coworker recommended y'all and I can…read moresee why. I am permanently making this my go-to location and will enthusiastically recommend it to everyone I know. They are all extremely trustworthy and fixed my car and didn't charge for going above and beyond. I fully recommend them for no-bs, expert car care who won't try to upsell you on things you don't need. Absolutely fantastic experience!

Very sloppy work. Was sent here by CarMax to repair a few things, they couldn't do 3 of them and…read morefor the 2 that they could, upon getting my car back, they left things undone

Very attractive, they explain what needed to be done, what was urgent and what was not. Very…read moreefficient too. Affordable as well.

Very good service did my tire change Miranda was a very helpful and provided excellent serviceread more

Fantastic customer service. Staff was knowledgeable about products and gave a good explanation of…read moreservices. Super friendly and attentive.

I gave a 4-star review because the experience was decent, but not exceptional. On a Saturday…read moremidday, there was no line, so I got in quickly for an oil change. The team was friendly and explained everything well, including their recommendations for additional work. However, there were a few issues. They said they would add air to my tires since the tire pressure light was on, but it never happened. I felt like I had to watch closely to ensure things were done correctly. Since I was in a hurry, I didn't mention the air pressure again and ended up going to Discount Tire later to fix it. Another issue was with my information in their system. I'd never been there before, but somehow, they already had a profile for me with incorrect details. The name on my receipt was a mix of my last name and someone else's, and the email address on file wasn't mine at all, but they had my correct home address. I Thankfully, I asked for a printed receipt, or I wouldn't have caught this. My suggestion for the customer/shop is to double-check customer information in their system and verify it with the client to avoid confusion and ensure receipts go to the correct email address

Immediately tried to upsell me wipers without even looking at mine which are 2 months old. I have…read morehad several bad experiences here each time hoping the next would be better but unfortunately not. The tech Gian was quite rude when all I asked him was to let me know if it would be to difficult before he started because the last time I was there it took over an hour and the guys seemed like they had no idea what they were doing. You are better off going to another location. Please avoid this one. Definitely not worth the risk when you can find better service down the street.

I did a inspection on my vehicle, toke 20 to 30 minutes , the dude in front fest was cool &…read more professional

Had oil change. I have used this location many times. These…read moreguys are great. Knowledgeable, very mannerly and fast. I highly recommend this location.