I recently bought my very first Lexus and I am new to San Antonio. I'm not usually a dealership…read moregirlie. I would typically find a local trustworthy mechanic. But, my Lexus didn't start the other day and I found out that my battery was under (prorated) warranty. I popped into North Park Lexus and they took great care of me. Let me tell you - NOW I know why people go to the dealership! They have a coffee bar with a barista and some snacks like popcorn and cookies. My iced latte was delicious!! I'm not sure what the hours are, but they also have a show shine chair and a chair massage! And, it's all complimentary! Raul was my service advisor and he was fantastic! He doesn't mess around! Someone brought my car around, before he made sure all was good and he made them take it back to make sure everything was completed to his satisfaction. Maybe I AM a dealership girlie.....?

Been coming here for years for vehicle service and complimentary car wash since I purchased my…read moreLexus. I've never had an issue, but today I was disappointed because my car came out of the wash still dirty and there were streak marks all over the windows, front and back windshields, making it difficult to see while driving fortunately, I pulled over in the lot across the street for further inspection and then came right back to the let them know about the issue. They did not even apologize and just asked if I wanted them to run it through the car wash again. I'm waiting to see if there is any improvement, but not happy about the incident. Update, when they brought my vehicle back from the wash, I got into my car and then noticed my key was not on the console where I left it when I returned for the 2nd car wash. They said that their policy was not to take the key from the vehicle and made it seem like I lost the key. They also said they were going to check the video footage to see if the keys were there when I left it the 2nd time. The dashboard stated 'no key detected' so I knew I didn't have it. Spent time looking in the vehicle and emptied my purse although I knew I didn't have it. They radioed Paco and he had the key in his pocket. They gave me my key back, but I spent almost an hour and a half here just to get my car washed when it wasn't even busy. I also didn't appreciate that they seemed to blame me for the missing key. They also didn't vacuum the car like they said they would. Anyhow, I will think twice before returning to this location due to my experience today.

I mainly use this dealership for service as it is nearest to my house, and in that regard they are…read moregood. Good waiting area and the occasional coupon for oil changes keep me coming back. There is the expected "up sell" conversations, but they are usually aimed at items that make sense. Yes, I know.... Can get a lot of this done elsewhere for less, but not a lot less and I feel better knowing Honda people are working on my Honda....

I recommend you purchase from another dealer. Its my opinion they do not value their customers,…read morewhen calls are ignored and massages go unanswered. Quality service can go alot further and have your customers keep buying from you but thie doesn't seem to be a business practice here.

# Outstanding Customer Service -- Even 2.5 Years Later!…read more I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!**

Friendly, professional and quick Would def return…read more Service personnel were knowledgeable and understanding

My experience was exceptional! Luigi Di Leo was so easy to talk with and he is VERY knowledgeable…read more He was able to walk me through the process and Matt in Finance was awesome. I would recommend anyone needing a car to come and see Luigi, he really is the best!

I'm writing this cause for some reason I can't respond on the "text survey".. once I open it.. It's…read moreblank and nothing pops up.. I purchased a used Vehicle from Northside Chevrolet on June 5th 2026.. I Originally came in looking for a Durango Hemi.. but it was taken to Auction.. but they just got in a Ram Hemi.. after their fixation of my my Chevy Deisel trade in.. I purchased the Ram knowing they gave a year warranty.. The main reason I went ahead in purchasing.. Even though my trade and the $5k down was a little not what expecting I went ahead and drove off the lot the next day.. because the Ram wasn't ready after inspection and cleaning which I didn't mind for the peace of mind.. * I have 2 other vehicles and I travel a lot.. weeks at a time.. and I purchased this veh to pull my auto trailers * Jun12th .. Then a month later I bring it in to service because a vibration on the front steering wheel, a bumping when stopped and tires out of balance.. Get it back after the weekend.. Tell me replace a front ball joint and balance the tires.. nothing on the bumping.. couldn't duplicate problem.. Jul 7th.. Bring it back for the Vibration to the passenger rear.. Bumping felt like pass or mid rear every time I stopped.. and also, something sounded like a loose heat shield.. Got the Ram back end of the week.. Replaced heat shield.. rebalanced the rear tire.. but couldn't duplicate the vibration or feel the bumping.. Aug21.. Vibration is really noticeable and my brother mentioned it and asked me if that bothers me.. yes.. yes it does.. Got it back again after the weekend and they couldn't find or feel the issue.. they stated maybe it's the tire? Sept10.. Before spending 2k on tires or 4k for rims and tires.. I had a local shop check the balance of the passenger rear tire and to see if the rim is bent?? He came back to the tire is balanced and didn't notice any bent rim.. so I had him switch both with the front passenger.. I looked at the rear end.. pushed it around.. then I noticed I was missing brake pad and had only had one barely left.. took picture.. Then took it back to Northside AGAIN.. now mind you.. I'm very angry person as it is.. so, I went in as calmly as I could.. kept asking the Adviser Alex do I need to talk to someone about this?? He stated he was making notes.. its Sunday now and hopefully my Ram is ready tomorrow.. I do always have to call them and ask if it's ready... The other main issue I had with Northside that I must address.. When I went in Aug21 I looked and the deals on a 26 Chevy1500 Custom.. had every intention of giving back the Ram and driving off with the new 1500 Custom.. this was when I noticed how much they suckered me out the first time.. I paid 34k (total) and I financed 20k after the trade and 5k down.. They would only give me 23k for the Ram?!?! (3mths +1k miles) They had the Custom listed at 36k on website.. after everything I could have taken it for 36k out the door.. BUT they wanted to add all the crap I already paid for on the Ram.. told them take it out and put it into the Custom.. they laughed.. and couldn't do that.. the manager came out and was trying to convince me that they have overhead and asked him why is that a concern to me, I just want a truck that works and I don't have to keep coming back here!? He didn't want to speak to me after that.. Even though it was against my better judgment and since I was there for 5 HOURS.. I said I will go down 3k to 33k out the door.. raising my trade to AT LEAST 26k.. they said no... even after I signed that paper.. which I took a picture of.. You know the one, they say if you can come up/down, sign here... LOL A week later they did offer me 34.5k that weekend (ending of the month) I said NO!! Since they wanted to run my credit again?? So All in All... I have lost ALL TRUST with them!! Once this truck is fixed for the next person.. I'm trading it in at will deal with a different dealership/owner.. Thank you for reading this far.. I hope I help someone in the future.. I've been wanting to write this but since they have my Ram Truck in the shop.. IDGAF anymore..

It was amazing! The workers were so nice and friendly they let my kids get multiple snacksread more

Amazing experience. sometime we are forgetting why we buying Mercedes…read moreMy sprinter van broke down ,James Patsch Took care of me. in a very nice way. They took my van right away. They gave an amazing diagnostic. They fixed it And I was on the road again. They even gave me a driver to take me downtown to visit the city. instead of waiting. Home baked cookies was waiting for me. I can only give compliment to my experience.

Had a mobile service tech appointment scheduled for them to come look at my car at my home. The…read moretechnician was really quick and efficient. He called me to let me know when he was on the way as a head's up! Also he explained everything they were going to do once they got here and were only here for maybe 5-10 minutes before finishing up. Knocked on the door again to explain they were done and wrapping up ready to leave. Very quick and efficient and friendly techs. Lots of good communication too! I'm very thankful they have this mobile service team.

They are trying to sell a loaner F-150 Lariat with 1550 miles on it and damage in the bed and…read moretailgate as a new truck. In addition to telling us the dealer add on warranty could not be taken off. Obviously the salesgirl is new at this, but Jim the manager is NOT! His answer was, "we sell them like this all the time". (Heads up Ford gives the dealership money for using their cars as loaners!) We left Northside and went to Red McCombs, and were out the door with the same make and model (BRAND NEW OFF THE DELIVERY TRUCK) in 3 hours for $4000 less than Northside. See Paul Gant at Red McCombs Ford. 210-349-4949 pgant@redmac.net

Great dealership! They are fair, informative without being pushy, competitively priced, and go the…read moreextra mile with their outstanding customer service! We worked with Hector, who found the exact car we wanted and had it transferred from another dealership. Hector (the salesman) and David (the finance manager) were professional, thorough, patient, and helpful! We hit a snag when we found out that the car we were trading in still had a lien on the title because the dealership we purchased it from dropped the ball on the paperwork, and they have been super helpful with navigating that. The dealership is clean and comfortable, with snacks and bottled water and areas for kids to play if you bring your kids with you. Buying a car can be a lengthy, time consuming process with all the paperwork, and I have never had such an easy experience before. It was fantastic from beginning to end! Go see Hector the next time you need a car, and want Consumer Report's top pick for safety, reliability, and value. We love our Subaru!

Came in to replace my dead battery that was still under warranty. Was told it wasn't under…read morewarranty. Was charged $400. Later I call my original dealership and they confirm my car battery is still under warranty. Eventually I got a refund, but I had to wait an entire week. Seemed intentional and they were going to attempt to keep my money. Very bad experience. Don't trust the Service Manager, Miguel Diaz, as they will lie to you apparently to get $ out of you when something is under warranty and then waste your time fighting for a refund. Typical. Avoid this place.

David, our salesman, went above and beyond to get the vehicle we wanted. Could not be happier! They…read moreclearly value the customer!!!

Here's a Google-optimized version (a bit tighter, natural tone, strong keywords):…read more We had an amazing experience with Justin Crofton at Ancira Jeep! After being turned away by other dealerships, Justin went above and beyond to help us get into our new Jeep Wrangler. He worked hard to get us a great deal and made the entire process smooth and stress-free. What really stood out was how kind, genuine, and down-to-earth he was. He took the time to listen, never pressured us, and made us feel welcome from start to finish. It didn't feel like a typical car buying experience--it felt like we were actually being taken care of. If you're looking for someone who truly cares and will go the extra mile, ask for Justin at Ancira Jeep. Highly recommend!

Thought I would have to come back later to get my new outlander sport, but it was ready when I was…read moredone with the financial work. All the staff were very helpful and friendly. Check this dealership out, it is fantastic.

Very very pushy. Came for one car but when we weren't happy with it they tried to get us to buy a…read morenew vehicle we didn't want. They wouldn't take "no" for an answer until they brought out the final guy and he basically told us we've ruined our credit for no reason and we'd be dumb to not take their offer.

If you're looking for a quality used vehicle and want a salesperson who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they begin their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey Jul 7, 2026

My husband and I went to look at vehicles and left with a 2024 Ford Edge. Carson was absolutely…read moreamazing. He went above and beyond for us to get the best deal for us. Also, Able Ramirez was also a wonderful employee. He worked out some great deals for us. We definitely will be going here from now on. Thank you all for all your help!! I love my new suv Took my vehicle back to get my back windows tinted and omg they did an absolutely amazing job. They are so blacked out my truck looks even better