As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

I recently purchased a used Honda from Gunn Honda after my previous vehicle was totaled in an…read moreaccident. Since buying another car wasn't planned, I was working within a very specific budget and appreciated that the initial representative who contacted me by phone and text was friendly and responsive. However, once I shared my budget, I felt like the level of communication changed. When I was ready to visit the dealership, I was handed off to another salesperson who was kind, but seemed unprepared and unfamiliar with my situation. I was also surprised that their system still contained personal information from more than 10 years ago that had not been verified or updated before my visit. One thing I did appreciate was their large selection of used Hondas. I've owned Hondas my entire life, so I felt comfortable shopping there. I also liked their "one-price" sales model, although it does mean there's little to no room for negotiation. My biggest concern involved the financing process. We arrived with a pre-approval from our credit union and made it very clear what our maximum budget was, including taxes and fees. We were encouraged to let the dealership submit our application to multiple lenders to see if they could beat our financing. Later, we learned from our credit union that Gunn Honda had submitted the application for approximately $10,000 more than the amount we were originally approved for. Naturally, those applications were denied, and we were then encouraged to finance through a different lender at a much higher loan amount and monthly payment. That experience left us feeling like our stated budget wasn't being respected. Thankfully, we stayed with our credit union and were still able to purchase a vehicle that was only slightly above our original target. As a woman shopping for a vehicle, I also felt discouraged from asking questions. Since this was a used car, I wanted to understand the inspection process, ask about the tires, and discuss the minor damage that appeared on the vehicle history report. Instead of feeling like my questions were welcomed, I felt as though I had to justify why I wanted that information. Purchasing a vehicle is a major investment, and every buyer deserves to feel comfortable asking questions without feeling dismissed. Once we decided to purchase the vehicle, the paperwork moved surprisingly fast, which I appreciated. I also liked that I received permanent license plates the same day instead of temporary paper tags. That said, the overall delivery experience felt a little underwhelming. It seemed like once the paperwork was signed, the excitement ended. I've purchased vehicles from other dealerships where they took a little extra time to make the experience feel special like making sure the vehicle was spotless, celebrating the purchase, or simply showing more appreciation for earning a customer's business. While the detail department did end up filling the gas tank, it initially sounded like that wasn't even guaranteed, which left a poor impression. Overall, my experience was okay. There were definitely positives, including the inventory selection and efficient closing process. However, I believe Gunn Honda could improve communication, better respect customers' financial boundaries, make buyers feel more comfortable asking questions, and put a little more care into the overall customer experience. As someone who has been a loyal Honda owner for many years, I was hoping to leave feeling excited about my purchase instead of simply relieved that the process was over.

Scary! don't stop in this place. RUN away! they sold us a lemon two months ago. Been broke down…read morealmost weekly. They don't help in any way. they don't care for the customers. The car left us in the highway, stuck, not moving. We took the car the dealer. They said that even thou the car has so many problems since day one, is not their problem and we are bad customers. WHAT KIND OF CUSTOMER SERVICE. They should at least offer some help, repair costs or return part of the deposit. Something. But no! My job depends in a transportation during the night. frustration to the max. I am so surprise with the people that accept money, to write a positive review.

stay away!!! scammers.. They are out to screw you over and tell you whatever to get you to buy…read more Don't believe them take a mechanic with you if you're desperate for a car because their "mechanic" don't know anything

I bought a car at the at the north I 35 location. While in the process, they answered every phone…read morecall every text within minutes. When I got home I found I had missed a small crack in the headlight housing. I thought I was OK since I was manufacturers warranty as well as an extended warranty that I purchased. The Kia dealership says no because it was caused by an outside influence. Now enterprise won't answer my texts. Weird how that works. Now I am out 1200 bucks for the headlight.

I cannot say enough good things about Claudia and her team at Enterprise Car Sales. My husband and…read moreI had been looking for a Prius to downsize and get a ride that was more fuel efficient. The car was in mint condition, and they immediately went off to fill up the tank and wash the car as we were going through the paperwork. Claudia was exceptional in walking us through the process and giving sound suggestions on warranties. Her manager (I can't remember his name) went above and beyond to negotiate the best interest rate. Great experience and incredible customer service. We will be back when the time is ready to purchase another vehicle.

Been coming here for years for vehicle service and complimentary car wash since I purchased my…read moreLexus. I've never had an issue, but today I was disappointed because my car came out of the wash still dirty and there were streak marks all over the windows, front and back windshields, making it difficult to see while driving fortunately, I pulled over in the lot across the street for further inspection and then came right back to the let them know about the issue. They did not even apologize and just asked if I wanted them to run it through the car wash again. I'm waiting to see if there is any improvement, but not happy about the incident. Update, when they brought my vehicle back from the wash, I got into my car and then noticed my key was not on the console where I left it when I returned for the 2nd car wash. They said that their policy was not to take the key from the vehicle and made it seem like I lost the key. They also said they were going to check the video footage to see if the keys were there when I left it the 2nd time. The dashboard stated 'no key detected' so I knew I didn't have it. Spent time looking in the vehicle and emptied my purse although I knew I didn't have it. They radioed Paco and he had the key in his pocket. They gave me my key back, but I spent almost an hour and a half here just to get my car washed when it wasn't even busy. I also didn't appreciate that they seemed to blame me for the missing key. They also didn't vacuum the car like they said they would. Anyhow, I will think twice before returning to this location due to my experience today.

Service here was great! Will definitely recommend others to go here to get your car worked on!read more

Rafael the manager is a man of his word!!! I had an issue…read morewith my warranty and getting my car serviced, he was able to take care of my issues and made me a happy customer 10 stars for him Thanks

Clear Choice is a great place to find a used vehicle. Brian was helpful and not pushy. Reasonable…read moreprice and friendly service.

I had an accident with my previous car over the weekend. By Monday morning I was contacted by the…read moredealership from just submitting my info. By same week Thursday I rolled out with my car. Thank you so very much for everything your team did. I realized that I may work from home a vehicle is a must have to get to and from. Excellent and exceptional customer service. Again I thoroughly appreciate everything you have done for me and my family.

I got into an accident back in April of 2023. I needed to get into a vehicle right away. I had…read moreenough for a down payment and insurance. I filled my app with Crissy and she was super helpful. I got a 2019 Mitsubishi Mirage with less than 60K miles. Two years later and the car is working just fine. I've had to replace the battery but that just comes with regular maintenance. So happy I only have a little over $1000 to pay the car off.

Everything! Great to work with. Stands behind their guarantee. Helpful in every way.read more

I see this place clean and ready for business.. online // vehicles seem reasonable and worth…read morebuying!!! Love looking at all the nice vehicles for sale...

Nick Smith from sales assisted me with a trade-in and the purchase of a used Tundra. Nick was…read morepleasant, professional, and accommodating. We negotiated a fair price, and then I moved on to finance. The finance manager was also very pleasant and professional. I wish the process had been a bit faster, but I eventually drove off in my 'new-to-me' Tundra. The only issue with the truck was a cracked windshield. Nick assured me it would be replaced in a couple of days. Although it took a little longer than expected, Nick was true to his word and sent a glass repair company to my home to replace it. All in all, everything turned out great and I'm very happy!

Terrible Experience - They Talked Themselves Out of a $68,000 Sale…read moreI walked into this dealership ready to buy and had a pristine 2020 Nissan Rogue to trade in. Unfortunately, the sales team completely blew the deal. They refused to offer anything more than the absolute cash value on my trade-in. I understand dealerships need to make money on trades, but I don't need a lecture about it. My job was to bring them a quality vehicle; their job was to figure out how to make a profit. I was willing to move forward, but their rigid "take it or leave it" stance made it clear I was better off walking. When I told the salesman I was leaving, he literally said, "Go ahead and walk away." So I did. I got in my Rogue and left without looking back. Later that evening around 7 PM, the salesman texted me asking if I had ended up buying a car yet. The very next day, I went to another dealership. They immediately offered me $13,000 on the trade (significantly more than what was offered here), knocked $1,500 off the price, and didn't push any dealer add-ons. I drove away happy in my new vehicle on May 1st with zero hassle. This dealership single-handedly lost a $68,000 sale because they wouldn't budge even slightly on the trade-in. If you're trading in a vehicle and expect fair value, look elsewhere. Very disappointed. They did turn the super loud music down. It was bothering me very badly by the time I came back in to talk to the guys so that was a plus at least they thought about me for a little bit then, as soon as I start walking away, the music got turned right back up, so that was kind of disrespectful.