Good local O'Reilly's store. I come here often to get parts or accessories for my car. The staff is…read morealways helpful and friendly. The one thing that I would change about this store is that I wish they had more staff. Usually there are only 2 people at the front and a line forms rather quickly. I will say that the people here seem more knowledgeable about cars compared to the AutoZone next door. I will continue to choose O'Reilly's over AutoZone because they simply have the edge when it comes to customer service and inventory.

Beatrice has the WORST customer service. Went in today, she sold me the wrong parts, went to return…read morethem and she was so rude during the whole process. She shouldn't work there if she doesn't like her job or isn't going to do it correctly. The other lady seemed nicer and was helping other customer way better. definitely won't be going to this location again. O stars if I could.

Job Title: Expert Engine Builder - 40 years experience…read more Previous Forman from other shops in Austin Texas Previous Owner of Jim's Motor Works Auto Machine Shop in Cedar Creek, Bastrop, Texas New employee who is an expert, and very knowledgeable, and experienced, knows his job well, his been doing his job for 40 years, he just happened to be in Danny's business. He recently started working at the end of 2025 to now 2026. He believes in Quality Product that he produces, no shortcuts! He used to have his own shop in Cedar Creek at Bastrop called "Jim's Motor Works Auto Machine Shop" he is open minded about anything that has got to do with repairing vehicles, he did an engine overhaul to a 1971 Mustang, and and others. Open minded, great team, excellent service, great people, and great asking for advice especially when a person knows what is doing! Danny is very blessed to have, Jim.

I explained to them I was not a mechanic and this was my first time doing such a project. I was…read morehoping to be counseled and guided. Took bare block in to get bored and surfaced. Told them I was waiting for bore diameter to order new performance pistons. "Danny" said "we can order them for you and save you some bucks". Great...but I was NOT consulted on pistons selected. Piston parts numbers showed $200 for set of Summit pistons that was marked up $100 on bill. Crank was to be polished but was told new crank would be cheaper. Bill still showed crank polish for $300. Was told it was for my benefit to avoid tax. I was not advised on crank selection. My short block turned into a long block. Was told to bring in my heads for installation. Purchased them already surfaced. Guess who got charged $300 per head to be surfaced on top of valve job for $250...not 1 call for authorization. I found this when I went in days before pick up. A $900 estimate ended up at $3000. Mission Auto Parts and Machine Shop should be last place anyone should go.

They have a discount tag for your key ring. Ask for it at the counter. This is my go to place for…read moreauto parts since it is less than a mile from my house. If your check engine light is on they will scan the code for you and give you tips on what needs to be done. Freindly staff

Every time I go into an AutoZone I'm impressed. I don't need to very often, and I think I've never…read morebeen to the same one twice for that reason. But whenever I go the staff is really nice, really helpful.. They go out of their way. I mean I don't know what the heck I'm doing. Considering I've had consistently good experiences across several states I would say the company as a whole is doing something right. I didn't do very much at this location in particular but it was still overall pretty pleasant for something I really didn't want to bother with so. Thanks.

About an hour ago I turned on my car and wipers to pick up my daughter from school and the left…read morewindshield wiper snapped and was flapping in half every time it wiped the windshield. I went to o'Reilly and the manager on duty asked if I needed help. I told him "my left wiper just broke in half and it's flapping, and I have no idea what kind of wipers they are". He asked me if I would like him to check it. Well turns out there's a snap on them and it unsnapped, ‍. He fixed it for me and I didn't have to buy wipers. I felt so silly but glad he fixed it for me.

Great customer service from the beginning to the end! I love that they started a rewards program…read moreand can now come and spend money and get rewarded for taking care of my car!

Great experience! I've had problems at other advance stores, so I was a little hesitant to stop by…read more But a friend of mine recommended I go to the SE Military Dr location and speak to Eddie. He was very friendly and seemed very knowledgeable. He seemed a little stressed juggling several things at once, but still took the time to explain the difference between the quality in parts. I just got them installed today and everything is working great. Thank you Eddie.

Horrible experience and terrible customer service! I brought back a new drive belt I had bought…read morehere because they had sold me the wrong size belt. I told the person working at the front desk that it was the wrong size but they looked completely clueless so they went to get another guy to look at it named Eddie, which is where it went downhill. First, he already had an attitude about him where you could tell he did not even want to help. Second, he could not speak proper English so it was difficult to understand everything he said. Third, he looked at the old belt and the new belt and told me they were the same. He just verified their size simply by looking at them. He never asked me what the make and model of my vehicle was to make sure it was the correct part, he just kept insisting that it was correct because they looked the same. He talked down to me as if I was stupid and I was in the wrong. All I wanted was the correct belt size which I was willing to pay for; however, due to this guy's poor customer service skills and rude demeanor, I decided to take my business to O'Reilly Auto Parts instead. This will be the last time I do business with Advance Auto Parts.

Very bad service overcharging people, they are not responsible for any warranty ,bad attituderead more

Nogalitos Gear in San Antonio.....called to check availability and info on parts for my vehicle…read more Totally unprofessional on the phone, the salesperson(male) I spoke to was either eating breakfast or just chewing gum when speaking. When asked about brands of the parts I was inquiring about his response was "I..I don't, I'm not to sure". After trying to patient with this salesperson and trying to pry information from his iron grip, on the parts I needed, I decided to end the call and take my business elsewhere....LMC Truck....RockAuto... Amazon....Oreily's....Autozone. "Why We Are #1"......this is out there for the world on their page. My question is, according to whom are you #1?

I never really needed much from AutoZone until recently that I got my dad's truck. The inside…read moreneeded some TLC, new wipers, and reverse light. The staff was really helpful and installed the wipers for me. Then today I needed new batteries for my key fob and the guy replaced it for me. I saw him do it and was able to go home and change out the other key as well. I love that they're open late because it's the only time I can go. They explain things to me and are never condescending or ask about my husband (see my Lowe's review). Very friendly and brightly lit shop. So glad they're close to home as my cars get older and need more attention.

When they replaced our battery, the worker called the manager over. Asked if it was anything Iwe…read moreshould be concerned over, and they said no. Then they said the worker had "nicked something" and we needed to drive to another Auto Zone to buy a replacement for the part he damaged. In fact, he had completely ripped the coolant hose from the engine, which resulted in a cloud of steam and needing a tow. The car will need repairs--all because they broke something and acted like it was no big deal.