Robert the owner has years of experience with Jeeps and other "off road" cars! Very honest and…read moreprofessional!

I've had Robert Madla and Scott both working on my JKU. Took it in for regearing because I put 35"…read moretires on my JKU. Robert worked with me on the price, he does that with many. While I was there I watched him work with the first responsers to help them as much as he could. There was some problems with the seals leaking on my JKU. Robert didn't have any trouble asking me to bring it back to fix it. Never once did Robert or Scott not want to solve this issue. I would send anyone to them that needed help with their vehicle. I know that they will fix the problem and stand behind the repairs. I have also found out that that these guys carry a line of rims that I can't find anywhere else around. They again could beat the prices on tires and rims for my rig. They are truly a one stop shop. This shop has the right way of doing business, they stand behind what they do.

As a female I am always skeptical of repair shops and the people who work there....I needed a new…read morebattery for my 2025 Chevy Trax (that is a different issue I am very upset with this situation) I called to make sure the battery was available and could be installed (a service they do for free, which is amazing). Matthew Owen helped me, he was amazing, he explained what he was doing and made me feel good about his knowledge (took 4 years of shop in High School and is in his second year in a mechanic program at a local College. His dream is to own his own shop and he is learning and teaching us novices along the way. This young man deserves a raise!

About 30 days ago, I bought a Smart Dock Plus from AutoZone to hold my phone on my dash instead of…read moremy window. Today, I returned with the receipt to exchange it because the plastic suction piece cracked, making it unusable. When I approached the counter, the manager, Jessie, immediately questioned why I wanted to return it. I explained the issue, but she seemed skeptical, even opening the box to check if all the components were there, as if I might be trying to return it incomplete. I was clear that when I purchased the item, I specifically asked about the return policy and was told I had 30 days with the receipt. However, Jessie claimed she was "doing me a favor" because, according to her, the item looked older than 30 days. I responded firmly, letting her know I wouldn't tolerate her questioning my integrity over a faulty product that wouldn't stay in place. Jessie, today's Sunday sermon about love really kept me calm, or I would have told you exactly what I thought. I won't be going back to AutoZone, and I plan to reach out to corporate to report this interaction. If a customer follows your store's policy and provides a receipt, it's your job to honor it and process the return. I would not recommend this location to anyone. Jessie, you need to take Customer Service classes, I'll recommend it when i file a formal complaint.

Came into Helotes in need of a car battery, since my local parts place in Bandera closes at 3:00 on…read moreSaturdays. O'Reilly's is open to 10:00. Should have come here first. Charles took care of me. He recommended to test my battery. Took it to the testing machine and saw it needed to 1st charge it. He took my number and I went to eat. He called within 40 minutes to let me know it was charged and the battery was bad as expected. Bought a new battery and joined the rewards program. Over all great friendly customer service and reasonably priced. Charles even wheeled out the battery and loaded it into my vehicle. I'll make the additional trip to Helotes simply based on the Hours of Operation and Customer Service.

I love this place and location specifically. I have been here several times in the past and they…read moreare always very helpful and nice. I was greeted and helped immediately upon entering. The customer service is top notch. I had my battery go out and Rachel was able to help test it for me to see if it was still good. She was so patient in looking up when I bought the battery to see if I still had a warranty since I bought it from them. We couldn't find an account for my phone number so she manually looked for it. I can't thank Rachel enough for her help. I will be returning next time I am need of something.

Thank You, Matt! I was short on time and you assured me that you could take care of my wife's…read moreLexus IS300 and her wiper issue. Very kind and respectful young man. Thanks again, Matt!

Associates were bomb as fuck. Deserves raises. Did what they get paid for. These review character…read morerequirements are too much work.

Kick assgroup of very knowledgable Truck Technicians and Mechanics…read more They care about quality.

40 years of dealing with mechanics/shops & this was by far the WORST experience. Brought my truck…read morein to have them do a lot of restoration work that they said they were capable of doing. Was told it would be a few weeks which, after adding more work to the list, became a month or so. 3 months later they finally started the work. Tore the motor apart, paid them $5k to have it rebuilt & reinstalled, along with the transmission & transfer case. 3 more months went by & no progress made. Then he got evicted from his shop - told me give him time, once they got settled into their new place he would make me a priority. 7 months later, still no progress made. Chris Burke, the owner, might be a decent mechanic, but he is a horrible business owner. There is no "first in/first out", he works on jobs when he feels like it & will take new work in despite the fact that he can't keep up. There were numerous other vehicles there that had been in his shop or parking lot for months. Not uncommon to see 10-12 trucks stacked up awaiting work yet it was just him & Christian (good kid, good mechanic) working on them. It also doesn't help that Chris is ALWAYS running the streets - 9 out of every 10 visits I made to the shop he was not there. He makes lots of vague promises but missed every single deadline I proposed, with absolutely zero apologies - just excuses. All the while acting like he's the one doing you the favor. He will lie to you about what his plans are. I have never seen someone treat customers with so much apathy & disregard. Over 14 months & I never received but 1 phone call from him (asking for money). Had to go to his shop weekly in person to see what was up because, even after asking them to call me (& them saying they would) they never did. When I asked him about this, he stated point blank "I don't have time to call my customers." After 15 months I finally gave up & had the vehicle moved to another shop. After moving it I found out that they had not completed work they said they had, the truck was missing bolts on the newly installed suspension, the front brakes were just zip tied to the axles & they had lost numerous brackets, bolt & engine parts that I had to go out & source to replace. I have over a years worth of notes that I kept with my interactions with FF, so I could go on, this barely scratches the surface. New shop did more work in 3 days (motor, trans, transfer case all back in) than Full Force did in a year. I'm the fool who kept giving them a chance & wasted so much time & money - so don't make the same mistake I did. Avoid this place like the plague. As of writing this review, FF is once again locked out of their shop & closed down. If they ever relocate & reopen - beware.

Let me first start off by saying that I've never encountered such rudeness and improper phone…read moreetiquette such as when I called their front desk person. He was very argumentative and didn't even attempt to assist me with my concern. I took my 2019 truck in about a month ago to get the running boards replaced. When I called them I spoke to someone that was willing to assist. When I showed up with my truck the person at the desk went outside opened up the hood messed with the circuit panel, pulled a few circuits and said that that wasn't it and I would have to leave the truck to get it looked at further. That same day I came back and picked it up, still no issues there. Fast forward two weeks later my A/C has been in and out and now is no longer working. I called to see if I could bring my truck back in to get it looked at since they were the ones that repaired anything on it and was given nothing but attitude. The person that answers the phone is very confrontational from the very start. Almost like he doesn't want to assist you without knowing your needs. I informed him about my issue and he said they had nothing to with it as soon as I told him. I explained what had happened and still refused to assist me. Said they do do anything with A/Cs." and they're not responsible. I had another scheduled appointment to get some else to my truck but told him to just cancel it. I would warn anyone that's thinking about taking their vehicle to this place to be careful. They won't take responsibility for what they do after they've completed work. I also informed the person on the phone to cancel my future appointment and that I would be taking the truck to Toyota to check the A/C since they won't even take a look. He told me to go ahead and they didn't want my business. Again, no phone etiquette from this person. Lastly I informed him that I would be writing this review. He told me, "go right ahead, I'm the one that receives and replies to the reviews." I hope no one else has to deal with this rudeness in this place. There are better places in town that are polite and happy to work with customers.

From the owner: At American Elite Outfitters, we specialize in providing aftermarket truck and jeep accessories,…read morecomplete with parts and installation services. Our inventory includes suspension systems, tires, wheels, bumpers, LED lighting, bedcovers, side steps, and many other products. We strive for a top notch service and experience!

This shop is amazing Leroy and Jay are one of a kind guys. Definitely Master Mechanics.read more

Ugh. I can't stand it when business aren't considerate to their customers…read more Drop by today at 12:20. Doors locked no note or sign and no answer when you call. Jay we all understand when you've got to step out or there's an emergency or heck you just went for lunch. Is it really too much to ask to put a note on the door. Truly disappointing.

I dropped by O'Reilly this morning because I needed new wiper blades for my 2002 Nissan Sentra*. I…read moreknow nothing about vehicles (don't little fairies make the spark plugs fire?), so I asked Thomas for the best set of blades for my make and model. He smiled and said, "Well, 'best' isn't always the most expensive. We have a pair in stock for $45, but they're no better than the $25 pair that Nissan recommends." I appreciated his honesty and insight. Thomas must have sensed my diffidence with all things automotive, because he offered to install the blades free of charge. Perhaps this is standard practice at auto parts stores, but I doubt it. I can hook up twenty-four antique video game consoles to a single CRT display, so I probably could have figured out how to install the blades. Regardless, it was a kind gesture that I won't forget. I can think of at least five other auto parts stores near Bandera and Mainland, but I will continue to patronize O'Reilly. The competition might be less expensive (I have no idea), but I value customer service more than anything else. *You're probably thinking, "The dapper, mysterious Ryan M. drives a 2002 Nissan Sentra?! San Antonio's preeminent necromancer/gourmand extraordinaire?! I thought he drove a hearse or the demon-possessed 1958 Plymouth Fury from 'Christine'." Well, if the vampiric front man for Bauhaus ("Bela Lugosi's Dead," "Stigmata Martyr") can drive a Subaru Forester, then I can dash about town in a 2002 Nissan Sentra. Besides, if I owned Christine, then she could generate a new set of wiper blades on her own...and unleash her "Fury" on you for daring to question my dapper, mysterious qualities.

Still getting great service most of the time and occasional advice from this crew some of the faces…read morehave changed recently, but it's encouraging to know that some of the atmosphere is the same. This is my go to place for "real" car parts, and solid advice from someone who does this. They will offer to assist with some items like wiper blade replacement and light bulbs I assume that battery swaps are not a problem. They will narrow down the reason the check engine light is on, possibly determine its urgency.

Jen was amazing! I came in to get my battery tested, she let me know I needed a new one and she got…read moreme right!!! So thankful for her and she knew exactly what she was doing! Thank you so much Jen for all your help

I'm lucky to live so close to this particular Autozone. The customer service is always excellent…read more My battery was at death's door and gave its last wheeze when I started it up today. Jesus located the battery right for me and installed it with no wait time. Jesus had helped me previously with the purchase of products for a brake job. He's very knowledgeable about parts and supplies, without trying to upsell products. Kudos to Jesus and the rest of the helpful, pleasant team at this location!

Super helpful employees. They help me figure out what the problem was and sold me exactly the parts…read moreI needed. Even checked the fluids in the car. I love this place.

Came tonight and Kurt was extremely helpful I hope I spell that correctly. We appreciate how much…read morehe helped us! Highly recommend this place.