40 years of dealing with mechanics/shops & this was by far the WORST experience. Brought my truck in to have them do a lot of restoration work that they said they were capable of doing. Was told it would be a few weeks which, after adding more work to the list, became a month or so. 3 months later they finally started the work. Tore the motor apart, paid them $5k to have it rebuilt & reinstalled, along with the transmission & transfer case. 3 more months went by & no progress made. Then he got evicted from his shop - told me give him time, once they got settled into their new place he would make me a priority. 7 months later, still no progress made.
Chris Burke, the owner, might be a decent mechanic, but he is a horrible business owner. There is no "first in/first out", he works on jobs when he feels like it & will take new work in despite the fact that he can't keep up. There were numerous other vehicles there that had been in his shop or parking lot for months. Not uncommon to see 10-12 trucks stacked up awaiting work yet it was just him & Christian (good kid, good mechanic) working on them. It also doesn't help that Chris is ALWAYS running the streets - 9 out of every 10 visits I made to the shop he was not there. He makes lots of vague promises but missed every single deadline I proposed, with absolutely zero apologies - just excuses. All the while acting like he's the one doing you the favor.
He will lie to you about what his plans are. I have never seen someone treat customers with so much apathy & disregard. Over 14 months & I never received but 1 phone call from him (asking for money). Had to go to his shop weekly in person to see what was up because, even after asking them to call me (& them saying they would) they never did. When I asked him about this, he stated point blank "I don't have time to call my customers."
After 15 months I finally gave up & had the vehicle moved to another shop. After moving it I found out that they had not completed work they said they had, the truck was missing bolts on the newly installed suspension, the front brakes were just zip tied to the axles & they had lost numerous brackets, bolt & engine parts that I had to go out & source to replace.
I have over a years worth of notes that I kept with my interactions with FF, so I could go on, this barely scratches the surface. New shop did more work in 3 days (motor, trans, transfer case all back in) than Full Force did in a year. I'm the fool who kept giving them a chance & wasted so much time & money - so don't make the same mistake I did. Avoid this place like the plague.
As of writing this review, FF is once again locked out of their shop & closed down. If they ever relocate & reopen - beware. read more