Cancel

    Open app

    Search

    Firestone Complete Auto Care

    2.7 (23 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

    More like Firestone Complete Auto Care

    Recommended Reviews - Firestone Complete Auto Care

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    That's a rusted hat
    Pablo V.

    The Firestone off Prue and Bandera will no longer get my business. I had them replace all 4 tires and front brakes. Soon after dropping off, I got a phone call saying I need new rotors. I said go ahead. After the work was done all seemed fine until I hit 25mph and my car sounded like an airplane was taking off. I asked Firestone to address the "airplane" noise and they offered up that the noise was coming from a worn wheel bearing and that was a safety issue, and I was convinced this was the cause of the noise. I was charged $400+ dollars to repair a wheel bearing. The noise was still present, and I took the car back the following weekend. They refunded the cost of the parts and work after I brought it to their attention again. As I continued to remedy the noise, I noticed rusted rotors. Firestone allegedly replaced my rotors with new rotors. You be the judge. Both Bryton and Don (poker face) "those are new rotors". I then asked them to replace the parts with new parts and they refused. I asked them to show me their stock of rotors and I would be satisfied if they could show me any new rusted rotors in a box. They couldn't do that of course. The rotors they claim are new were my old VW resurfaced rotors. You can see where the wheels rusted on over the last 5 years. I was determined to solve the noise and I then personally replaced the rotors and brakes and returned "their" parts back to the store. I received a partial refund. This didn't make the sound go away. Finally, I had them replace the tires due to their " try and buy policy". Bryton told me the problem was transmission related and the noise wouldn't go away as I dropped off the car. I upgraded anyway to the Firehawks. BTW the noise went away . After the rotor incident, I could see them selling new tires but installing used tires. I will never remove this post; however, will modify it if Firestone corporate can do something about the leadership's ethical practices. I will continue to use my position as a previous customer and as a treasurer and board member of a homeowner's association with Camino Bandera to guide people away from this business. Firestone is giving honest mechanics a bad name.

    Complete disregard for any type of professionalism. They misdiagnosed what my AC needed after I already told them. They would not refund my money and did not replace parts in my truck correctly. DO NOT take your vehicle here. I wish I would have looked at these reviews before I took mine.

    Work desk with power and coffee

    See all

    2 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Business owner information

    Photo of Lee S.

    Lee S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R H.
    0
    4
    0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    unprofessional. Poor service. Never coming back to this location. They don't care about your business and very rude.

    Business owner information

    Photo of Lee S.

    Lee S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 6
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    stop taking your vehicles to these shops! they over price you, and try to sell you parts you don't need!

    Business owner information

    Photo of Lee S.

    Lee S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Lee S.

    Lee S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ray H.
    0
    12
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    I had called them for an oil change and tire rotation, they were prompt, didn't even waited as long as they had told me. Friendly staff.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Firestone Complete Auto Care

    Christian Brothers Automotive Helotes

    Christian Brothers Automotive Helotes

    (44 reviews)

    I received a flyer in the mail from Christian Brothers Automotive after moving to the neighborhood…read moreand decided to give them a try. I called on a Monday morning and was pleasantly surprised to get a same day appointment! The parking lot is a bit small, but once inside, the waiting area was clean, comfortable, and didn't smell like oil or cars like some other shops do (which I really appreciated!). I was greeted right away and even offered a complimentary ride home while they worked on my car which was such a nice touch. The gentleman who gave me the ride was very kind and seemed genuinely trustworthy. They called me once my car was ready and arranged for pickup, which made the entire process super convenient. This service alone makes coming here worth it as I hate having to waste time sitting around in a shop! I also loved that they sent me a detailed digital report with pictures of everything they inspected and noted any issues. It's so helpful to actually see what they're referring to. I chose not to fix a few things right away due to cost, but I really appreciate their transparency and the information so I can plan and budget for future repairs. Overall, I had a great experience here. Everyone I interacted with was friendly, professional, and respectful of my time.

    After paying over $2000 for a starter that should've cost less than half of that price for labor…read moreAND parts; I never received a call back from anyone regarding the hail damage on my windshield that happened while my vehicle was at the business. Very unprofessional. Will never recommend!

    Take 5 Oil Change

    Take 5 Oil Change

    (56 reviews)

    I've been to this location several times and they typically have been pretty quick and engaging…read morewith their service. Today, I was disappointed. The wait wasn't that bad but after I pulled my truck into the bay, I sat here for over 10 minutes and not a single employee has asked about what service I want for my truck today. There are only two employees that I see working and all three bays are occupied. If you don't have enough employees maybe you shouldn't have all three bays open? It sounds like management only staffed 2 employees until noon...smh. Today it's more like Take 60 than Take 5. A customer in the bay next to me just left after waiting so long. Hard to get mad at the employees because they were thorough throughout their checks and working their butts off. Do better management.

    I had a very concerning experience at this Take 5 Oil Change in Helotes. After a routine oil…read morechange, coolant flush, and air filter service, my oil pressure dropped dangerously low, and a few days later my check engine light came on. My mechanic found the oil filter had been severely damaged during the service, causing my oil pressure to drop to around 3 psi (it should be about 38 psi), putting my engine at risk of failure. On top of that, the oil they used was extremely poor quality--it had a watery consistency and literally evaporated off my fingers within seconds. What should have been simple maintenance turned into costly repairs. I would be very cautious using this location.

    Firestone Complete Auto Care - tires - Updated May 2026

    Loading...
    Loading...
    Loading...