My 2016 ram 2500 6.7 Cummins short bed had GDY WRANGLER ULTRATERRAIN AT
35 X12.50R17 LT 121Q E2 SBL tires with the certificates. Overall it is a decent tire for the price and roughly got around 38k miles out of them. I ended up having an impact bubble that prompted me to replace said tire and instead of replacing just one tire I had considered to swap all the rest. The sales representative I spoke to was Mike Flores, this gentleman was extremely friendly, kind, knowledgeable, and patient. Mike was there to build a relationship with the customer and not only himself but the business. Mike understood my concerns with getting into new tires and recommended to do the entire swap at that point. He did mention the wranglers I had are decent tires but to get the most out of my money he definitely recommended the NIT NITTO RIDGE GRAPPLER
35 X12.50R17 LT 121Q E2 BSW.
I was reluctant at first and very hesitant with the switch due to the tire being a more expensive tire. Mike allowed me to take the time and look it through between reviews and reassuring that I could not go wrong with such an upgrade. At no time did i ever felt pressured to make such decision. Mike made this interaction more than a transaction, he is definitely up front where he needs to be.
When it came time to get the tires to come in Robert was able to help me roll into them, it was 3/3/2022 the tires were ready to be installed. Robert was also great with my concerns with finalizing and pulling the trigger. Robert was extremely helpful in the this whole process working with me and Henry.
My truck went into the bay at 8:27 am and was being handled by Henry Washington. Henry and his bay/team were absolutely great. Everyone there were happy to work hard and provide an excellent service. This team handled my 17" black rhino wheels. By no means a light wheel. During the entire process they were happy and efficiently working the tires. I spoke to not only Henry directly but the rest of the team. Everyone answering all my questions and concerns. They were knowledgeable and professional being able to handle such a busy demanding environment while dealing with me. As a business you'd want these guys working for you. I told them I wanted to keep my old tires except the bad on and instantly they all were communicating and relaying what was needed. They completed the job around 9:00-9:10am. Extremely fast and keep in mind my truck weighs about 8.5k lbs while they are talking to me answering all my questions/concerns with the integrity of the wheel, the weight of the wheel. They all definitely deserve the recognition, no short comings what so ever.
Overall spending the amount of money I did on heavy duty truck tires has never felt better. With the rising cost of products around the country, purchasing said products was great and the value between the products, the customer service, and the warranty. You can no beat it.
This physical location of this particular shop was clean, everyone there had a purpose and carried themselves in a professional manner. Shout out to Mike, Robert, Henry and the team. You can tell the people here enjoy what they do. read more