Where do I start for this Discount Tire location at 1475 Austin Highway? So much good feedback to share: Alex was great! Some adjectives to describe my experience working with Alex would be attentive, friendly, trustworthy, smart, efficient, and dedicated. He helped me select wheels and tires for my new 2019 Volkswagen e-Golf. Alex helped immediately when I walked in and was extremely patient and listened to all of my needs and concerns -- and I had a few that he quickly worked to overcome.
Initially, I had expected to wait some time before being helped because I made a last-minute decision stop in with no appointment (usually, I would always make an appointment first). The way I was greeted and accommodated and then worked in for help far exceeded my expectations! This was important to my buying decision! I was a bit apprehensive about moving forward given all of the options, but Alex reassured me the selection would look great on my vehicle while offering personal perspective on some of his real-life experiences with his own tires, wheels, and vehicles. This solidified my decision to trust his expertise and move forward. No regrets! My expectations were exceeded! I also appreciated Alex helping with my concerns on the tire and wheel packages available and any savings available.
I should also mention that Alex's manager checked in on me during my time there to ensure I was getting all the help I needed. Another teammate checked in on me as well to ensure I was getting timely assistance while Alex was checking on inventory in the back-of-house. Wow! Just wow! This team is so consistent! Kudos to management and training of staff!
Some visit details: I was offered cold water on this 103º day. Nice touch to set me at ease and focus on my purchase. During my visit, I observed their restroom was super clean. Additionally, I recall that at one point during our convo, Alex asked for permission to step away and wash his hands with soap and water before meeting me at the counter again after being in the back of house. This is something you don't think about in advance, but once you are actually there it is yet another indicator of how Discount Tire demonstrates cleanliness and respectfulness in its stores and as a customer, I sincerely appreciate these details.
Once again, Discount Tire has proven it is THE ONLY SOURCE when it comes to wheels and tires for any of my vehicles now and in the future. Their products and service clearly set them apart from any competitors. I have used Discount Tire so many times now, it's almost a "blind trust" experience. Discount Tire and their staff are so consistent that I would be very likely to take their recommendations ahead without hesitation. I continue to recommend Discount Tire as the one-stop solution to all of my friends and family. A big thanks to Alex and Discount Tire staff for their help! read more