Front desk service. Absolutely horrible customer service laziness at its best right here at this Goodyear location. Brought my truck in for a tire replacement (had warranty) they "patched" the tire mind you this took 5 hours here at the shop and I take my truck home only to have it completely flat by evening. I live an hour from location had to bring it back next day to be put in line again to get the tire replaced which should've been done in the first place. Employees in the shop are working at a slow pace can tell just by the way they're walking in the shop dragging taking their time. Now that wouldn't be such a problem if my issue was fixed but no problem was not they patched up a nail and turns out there was another area on the tire that also needed to be repaired. How they did not catch that upon inspection is just laziness half ass work. The only thing I can come up with is that's the best they got no one wants to work so they settle for lazy employees who work half ass and are okay with it. Once my tire warranty ends I will be taking my services elsewhere . read more

Goodyear Auto Service - Front desk service. Horrible customer service - Tires Near Me - San Antonio, Texas

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Mehta trip to San Antonio from Houston stayed at a hotel for a few days come to find out our car was leaking oil took it to a good year the only place that was open and was able to fix it in less than an hour Andy was great help and took care of me and my family. Highly recommend. read more

Booked an appointment and got serviced really quickly. Surprisingly I thought it would take all day, but it was done in a couple hours. Price was very reasonable too. read more

You should be ashamed... as a female, it's very sad that I can't get a tire patched without you trying to up-sale me because you think I'm stupid. I wish many daughters upon you & hope the men in her future treat her like you treat women. read more

This location was absolutely terrible. We had an appointment at 8am for a simple tire replacement. It took 3 hours. The workers were on their phones and working at a super slow pace. The only way work seemed to get done was when the manager or shift lead stepped out in the bay. When they went to start a diesel truck, they didn't wait to start and just turned the key. If you take a diesel truck here, you may have to explain that. If customer service is their number one priority, they need to hire new employees. Save your time and just go to any other tire shop. read more

I've been here a couple times for service and it is generally a pretty good idea to call ahead and set an appointment the day before. This can reduce your wait time up to 2 hours. They have done oil changes, state inspections, full 4 tire replacement with rotation, and replaced a flat tire for me. Goodyear is a great tire brand for the money and it is nice using their credit card payment option too for big purchases. They honor discount and promotional services here, as well. With a discount deal, I got a four set of Eagle Sport All-Season Tires for around $530. Staff is very knowledgeable and haven't had much issues here. Overall pretty professional and respectful staff...gotta trust your mechanic right!? For those living/working in the downtown area this is probably your best bet for a timely tire repair with reliability. read more

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Took my car for its maintenance oil change, new brake pads, & flush oil. It was about $60 more compared to some other locations but this place is conveniently located walking distance. I was able to drop it off early and it was ready by noon. The staff was nice and they did have $50 off, if you spend more than $150 on services. read more

Do not trust this business. Daniel lied to me over the phone about how much my repair would cost. He misquoted me by $600!!!!!! NOT an honest mistake. I tried to deal with it in the store once I was presented with my very surprising bill. But Chase was absolutely no help and he basically told me to take out a credit card to afford the repairs that I never agreed to. These people are a joke. read more

Made an appointment for a tire inspection and waited for more than an hour. Customer who walked in right before me for a tire inspection (no appointment) was in and out in 30 minutes. The technician that worked on my truck left his phone on my passenger seat. I did not notice until I looked at my phone and saw 6 missed calls from Goodyear. I returned the phone, and the technician acted annoyed with me like I had caused him some massive inconvenience- even after I apologized to him. Very unprofessional. I do not recommend this location. read more

I visited this location a few days ago for the required yearly car inspection and they were great! I called ahead of time to see if I could make an appointment or it was walk-ins only. The person at the phone said it was walk-ins only and would take around 1hr. I got there around 4:00PM and 45min later they were done with the car and everything was ready to go. I've noticed that at other places they always try to sell me more stuff when I come for an inspection, but they didn't try to do that which I appreciate it. My tire pressure was also a little low before getting there, and they were nice enough to help me with that as well. I'll definitely be coming to this location for future car inspections. read more

Prompt service, quality tires, helpful staff, convenient location. I recommend this shop.

The service managers are nice, but they'll fleece you for all you're worth. I spent thousands on my car here and not only are the issues not fixed, but they'll keep magically finding new ones. Most recently? A nail in my tire was "not repairable" so the new tire + labor cost $262. Absolute insanity. read more

The only thing good about this shop is that they had early slots open online to make an appointment. I sat for 3+ hours with an appointment. Asked why is it taking so long they said they had to patch another tire on my van that had a hole it in...... they told everybody that I seen come in for tire repair that they had nails in them and I don't believe them at all. Also notice that they didn't even use the multimeter right to check a woman's battery and said that a charge wouldn't help and needed to buy a whole new battery and she did. P.s. I would have told them to show me the tire but it was a rental and I didn't have to pay for it I would not come here at all again. read more

Raul was patient with me as I had a bit of sticker shock surrounding premium tires for my car...He was able to give me a couple of options and found the tires, had them delivered and installed while I set up a temporary office in the lobby. read more

So apparently I've been driving over construction sites because I've had 4 nails in my tires in the past month! I noticed one last week and although my tire wasn't deflated, I decided to take it in and have it repaired. I knew it was time to change my front tires due to the worn out tread from trips to Los Angeles, San Francisco, Austin, and parts in between. Those tires have crossed over heat, snow, ice, dessert, hill country, and apparently a few nails! D'oh! Searching for a tire repair shop at 4pm on a Friday afternoon, I was already feeling defeated but alas, the giant GOODYEAR sign blinked at me from a far and I pulled in. The lobby is big and spacious. There's room to wander and a place to sit. There's a tv to watch and magazines to read. The manager was friendly and although he took long with each customer in line and on the phone, he gave me the same attention which I appreciated. After reviewing my nail, it turns out I had 3 nails in my front tires and because of the tread being so worn out (which I already knew) he suggested I get new ones pronto! He didn't have them in stock but could have them in the morning. I got my quote and before I walked out he said to me "I will beat any price. I really want your business." Now usually, being a flirty girl, my first instinct is to think this guy is hitting on me, but no, he seemed sincere. So I walk out get in my nail-filled car and call up Discount Tires to get their quote. Naturally, they're $20 cheaper. I call Goodyear back and alas, he found me a better price. Now it would have been great if he would have given me his lower price from the beginning but having been to my share of garages, I liked the customer service, nice-non-greasy lobby, attention to detail (he realized my air filter was disgustingly filthy and messing with my gas mileage which is very true!), and flexible hours of operation. I'll give them another shot. They're close to work and close enough to home that I can go there. My dad is the one who usually takes care of all the car stuff but if I ever need work done on my own, I'll call Goodyear first. read more

Goodyear Auto Service - Rows of tires - Tires Near Me - San Antonio, Texas

I would never recommend this business. I made an appt for 9:00am. Sat waiting area. An hour and half. I asked if they heard anything I was told they hadn't even checked it yet. Why offer appts if they don't honor them. So unprofessional. It's not like they are doing anything for free. To do a diagnostic it is $150. Had I know that they are not equipped to take care of appt I would have gone somewhere else. They need to do better. read more

Terrible company to work for. The management is very poor and will do anything to get a bonus. Working for this company for only 6-7 months I experienced a lot of negativity from this job. Being an employee that works in the shop everything falls into our laps. We was always blamed for everything, we take to long, we are slow, and so much more. We have team huddles 2-3 times a month to go over how we could do better but yet the manager never takes it into consideration and forgets about us worker in the shop. Nothing really works in the shop at all 2 of the bays are down tire machines broken and it takes a long time to get anything fixed or even ordered. It's not the guys in the shop fault not one bit, for all you customers that is told "we can do it in a hr" they are lying he just wants your money. Everything falls on the manager. He should not be running the shop if he cannot be true to his words and help make his team better. So if anyone has to leave ITS THE MANAGER which is raul !!!!!!!!!!!!!!!!! He don't like to stay away from the shop he's constantly there he can work 7days a week if he can. People are leaving 1 by 1 due to how the shop is being run, I'm the 3rd person to leave due to poor management read more

So frustrating. I called to ensure the guy doing state inspections was available. They said yep, there's only one guy who can but he's finishing a project then taking his lunch so he should be available in an hour or so. I show up a little over an hour later and they tell me "oh he's still working on the same thing and it's gonna take him another half hour or so, then he's taking his lunch so he can't even see it for another hour and a half". Fine, I'll walk home and pick it up later. I get how it is to not get a lunch because of a rush. But I show back up 3 hours later to pick up the car and it's STILL not done. So I watch as they take the 5 minutes to do the inspection. Why they couldn't do that in the first place I have no idea, but that was pretty crummy. That being said it was $7, so pretty inexpensive. Just wish they were more efficient. read more

We frequent this shop due to location to our condo. They are always very accommodating and helpful. Prices are competitive and their hours are great as well. It is nice to have a trusted auto service center close to the Riverwalk area where you can get a variety of care care services from and know that they will be honest and fair with you. Just plan accordingly as they do get quite busy during peak times. We typically will drop off our vehicles and let them work them in as they can. read more

Goodyear Auto Service - Wheels tires and more. - Tires Near Me - San Antonio, Texas

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Went here for an impromptu tire repair on an early Mon am. Was able to get in and out in about an hour, even with two other customers ahead of us. Seem well staffed and everyone was professional. Tidy facility. Thank you for the help! read more

Customer Service and how you answer phone means alot. Armando gave me one price over phone and rang up another by Raul but quickly honored. Great service and in a timely matter Had 4 new tires replaced) Definitely recommend Im definitely happy ! read more

Always fast and prompt service at Goodyear on Saint Mary's. Every time I bring it in I get same day service highly recommend

I called before coming in for a tire leak, and they told me they had availability if I wanted ti bring it in. I let them know I had a doctor's appointment before they started, and if they couldn't fix it in time to let me know. They insisted that it would be fixed in enough time to make it to my appointment. 2 hours later I am still sitting here waiting for a tire to be plugged after I told them my circumstances. My vehicle is still not done, and I have missed my appointment. The workers gave no remorse for their timing, and the worker working on my vehicle is walking around like he has no clue what is going on. If I were to die before my appointment that had to be rescheduled for the next month, I'd definitely blame Goodyear. I hate this place. Don't come here. read more

I would give this place zero stars if possible. We only came here because we needed to get somewhere quick before our tire went flat, fully staffed not a lot of cars they apparently looked like higher ups were here having a meeting never offered a place to sit or wait we walked around outside with our infant child. Spent two hours waiting to be told it's repairable but it's not right at closing time they mentioned this. This place is the worst and then they offered to put our spare on for 25 dollars this place is ridiculous and a waste of time DO NOT COME HERE read more

I would like to thank Raul, Joe, and the rest of the staff at Good Year Auto Service for helping me and my wife, while visiting San Antonio. I feel these guys went above and beyond to get our rear hatch latch fixed on our Ford Edge. Raul was really helpful and Joe used his great mechanical skills to repair the latch, save us some coin, and get us back on the road to enjoy beautiful San Antonio. Thank you so much guys. Top notch! read more

I made an appointment to have my oil caged at Noon. 1pm rolls around and they haven't even started. Asked for an ETA and was told I'd be next. However, I had to be back at work, so I left. If you're not going to start the work when the appointment starts, don't bother giving people appointments. I didn't expect this to be like a doctors office. If you've got walk-Ins before me, then they should wait, not me. read more

I brought vehicle in for a clutch repair possible oil leak and vacuum hoes check. this is the second repair work I've done at this Goodyear, repaired and oil leak that time, but I can't remember what else they left one bolt off then too. However, this last visit they left the fly wheel, cover off and the bolts on the frame. I noticed an old leak so I took it to Jiffy Lube to get in oil change. They discovered an old leak after I asked them to look then I drove to San Antonio from Jiffy Lube. It wasn't until the second Jiffy Lube the next day that I had them check to see the oil level that the manager discovered the fly wheel missing. When I took this vehicle in I waited three days until each manager had the day off and the mechanic before any work done started. Each time I had to ask for the vacuum most to be checked. Also look for the oil leak if any and to repair the clutch. It was nearly 5 days later that they told me it was done but did not check for a leak or the vacuum hose. So I left at one additional day and at 3 PM on the fifth day I called and they still had not got to my truck. Said the mechanic was on lunch at 3 o'clock and I said don't bother I'll just come pick it up. . Each time I waited patiently until the service people were ready from first visit to when I finally paid for it. I asked him for my engine for my clutch parts and I assume they were in the back of the truck when I got home they were neither in the back of the truck, nor did they mention them upon check out. read more

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I have taken my company vehicles there on several occasions, and prior to doing so I call and see how long will the job take. I get told on the phone it will be done today, and it never gets done!!!! I only have to vans to deliver with so I need them daily. I need things done when they say the will be done. I go to pick the van up nothing has been done, one mechanic is talking and enjoying his cup of coffee......it's 815, another one is just arriving!!! I tell them to just give it back because I have to keep my word on the job or service I provided unlike Goodyear!!! I don't have the Luxury of missing my deadline. This has happened a several times, my company has a contract with them but I will definitely get that changed. I wouldn't advise anyone to spend your money or waste your time!!! I wish I could give then no stars!!!! read more

This location somehow put the wrong number of VIN digits on the TX state form after making me wait 1.5 hours for an inspection. How does this happen? The tax office discovered the error and made me return to Goodyear the following day to correct it. The Goodyear reps, after not being very apologetic or taking responsibility, then proceeded to record my insurance information incorrectly. Luckily, I caught this glitch in person before having to hit the tax office again. The manager's response was to shrug his shoulders. If this is their level of customer service and attention to detail on simple tasks, why would anyone use them for mechanical work where safety and reliability are on the line? read more

The staff at this Goodyear have been fantastic to work with. The service has been quick, well done, and I feel fairly priced. They're always willing to stop and explain something to me and do a great job at communicating updates. Plus, they're in a great location in town where you can wait for your car at one of the fantastic Southtown restaurants. read more

This place is the Bad News Bears of Auto Garages. Bring a book, a magazine, crossword puzzle, trail mix, sleeping bag, etc. because they have never been able to finish a basic oil change in less than two hours. I dropped my car off yesterday at 130pm. There was a defeated looking woman and a man sleeping in the waiting area. SPOILER ALERT. 4pm rolls around and my friend drops me off to see what the status of my car is. It's still sitting in the exact same spot, baking in the harsh texas sun. I walk inside to talk to the stellar attendant. After he finishes surfing monster.com (most likely) on the computer he informs me it will be another 45 minutes before they can get to my car. I voice my displeasure and he consoles me by pointing at the man who is still sleeping in the waiting area and saying "It could be worse, he's been here since 7AM." Completely enlightened by this guy's perception of the current situation, I asked for my keys back and left, a Goodyear customer no more. read more

Had two bald tires on my BMW so I ordered two new ones online for a killer deal. Called Goodyear on south Saint Mary's because they're literally right down the street from me and had some pretty good reviews here on Yelp. Called to schedule my appointment and Terry was very helpful in getting me scheduled. He recommended an alignment along with the tires being mounted and balanced and since I did have some uneven wear on the tires I figured the car was due (65k miles). Dropped the car off around 3:30 and Andrew checked the car in. He was very friendly and said that they were backed up and may not to get working on the car until around 4:30, which was fine with me because I could walk home and didn't have anything going on that afternoon. Andrew said come back around 6-6:30 and they should be done. Returned at 6:30 and waited until 7:15 for them to completely finish. Chatted with Andrew while I waited and the fact that they went a little longer than estimated didn't bother me so much. Once the car was finished Terry took the time to explain to me the results of the alignment and what all of the information meant... Awesome customer service here, need more people in the automotive industry like this. So up until this point I'm happy. My car was all set and they gave me a killer deal ($25/tire for mounting and $135 for 3 years of unlimited alignments... Normal one time alignment is almost $100 so this was a no-brainer). What ended up taking this down from a 4 star review to a 3 is how dirty my car was on the inside. Now I understand that mechanics get dirty throughout the day, but there's no excuse for leaving greasy/grimey finger prints and smudges all over someone's steering wheel, shift knob, and the driver's door. The car also smelled like B.O. I used to own a detailing shop so you can imagine how much this irked me. Luckily when I got home everything cleaned up relatively easily, but this definitely rubbed me the wrong way. Most likely will return for another alignment down the line, but next time I'll definitely be more vocal in person if my car comes back with grease all over it inside again. read more

Goodyear Auto Service - Grease/grime on my driver's door from the mechanic - Tires Near Me - San Antonio, Texas

COMPLETE WASTE OF MY ENTIRE DAY Took my car for 50k service. After having the car there all day 10am to 6pm they told me they could only do a regular oil change. Extremely unprofessional. Completely outrageous. read more

Awesome bunch of guys here! Rolled in about two minutes to closing with a blown out tire and no spare! Don't ask :-(. Anyhow these guys hook me up or would have if they had a Mustang tires to match my car. They stayed open late for me. Put the car inside and drove me to my hotel. Had the car up and ready for me the next day. Thanks for the help! read more

Had a leak and stopped in. I was the only customer there. Took them 20 minutes to give my keys to the tech, 10 minutes for him to take my car. Another 30 go by and nothing. I ask them the status and that I was late for work and they go check. Then they let me know I need a new tire and it will only take 10 minutes. It took them over an hour to tell me I needed a new tire. Horrible, slow service with no regards to time management. Go elsewhere read more

Decided to take my vehicle to get an oil change at the Goodyear location in Southtown, on a Friday around 11:00 am. The Store Manager Raul Ramirez handle my transaction, he was very moody and communicated poorly. He never mention to me that it would take two hours to get a oil change. Although, there was an empty bin where the oil change were supposed to be taken care of. So I figure I try to book an appointment on Monday at 10:30 am. I show up at 10:15, On Monday as I type this review it has taken over an Hour to get my oil change. I asked why for the delay and they agree that they are understaff. If you value your time and prefer to award a well run business please go somewhere else. read more

Went to get a vehicle inspection and the manager told me the system was down. I know the game, I used to work in a shop, if you don't want to do an inspection you say the systems down. I called another shop (not Goodyear) and they told me otherwise, that I could come in and get an inspection. Granted their bays were all full but just tell me that and don't lie. What else do they lie about? read more

The only reason this location gets any stars is the people at the front desk. When I first moved here I went to a place that attempted to up-charge and sell me things my car didn't need so I decided to try Goodyear when I needed an oil change. I made an appointment online, super easy. My appointment was on a Monday mid-day, not a weekend, not a busy time period. I don't know anyone here well enough to drop my car off so I had to wait for my car. Understand I am an extremely reasonable person, I never complain or write reviews when I'm disappointed but this was ridiculous. I waited 2 and a half hours just for my car to be pulled into the garage, and another hour for my car to get an oil change and tire rotation. If I had just walked in without an appointment, I would understand the time it took to pull my car in but the fact that I made an appointment and wasted 3 and a half hours of my day off is crazy. The people at the front desk were kind and checked on the status of my car, but they are the only reason I'm giving any stars. Don't allow people to make appointments if your going to be completely booked for hours during that time. It would make more sense to block off the time you already have other projects. I'm sorry if this causes problems but I cannot believe I wasted this amount of time for a simple oil change and tire rotation. read more

If you come in on a Saturday or Sunday don't expect them to work miracles. They won't have your car out in a few minutes. Take it upon yourself to be smart and come on a day when they aren't busy if you're so impatient. These guys work hard and are very knowledgeable. They don't criticize you for not knowing anything about cars either. If you have questions you can ask without feeling dumb and they will gladly explain what your options are. read more

People are nice enough but why even take appointments. Made one for 3:30 and didn't walk out till 5:30. I could've driven to west Texas, taken the the crude outta the ground, refined it, done the oil change myself and then been sitting at home with a beer in that time. I get that it's busy, but then don't take appointments. Again people are fine but what a time suck. read more