About 30 days ago, I bought a Smart Dock Plus from AutoZone to hold my phone on my dash instead of…read moremy window. Today, I returned with the receipt to exchange it because the plastic suction piece cracked, making it unusable. When I approached the counter, the manager, Jessie, immediately questioned why I wanted to return it. I explained the issue, but she seemed skeptical, even opening the box to check if all the components were there, as if I might be trying to return it incomplete. I was clear that when I purchased the item, I specifically asked about the return policy and was told I had 30 days with the receipt. However, Jessie claimed she was "doing me a favor" because, according to her, the item looked older than 30 days. I responded firmly, letting her know I wouldn't tolerate her questioning my integrity over a faulty product that wouldn't stay in place. Jessie, today's Sunday sermon about love really kept me calm, or I would have told you exactly what I thought. I won't be going back to AutoZone, and I plan to reach out to corporate to report this interaction. If a customer follows your store's policy and provides a receipt, it's your job to honor it and process the return. I would not recommend this location to anyone. Jessie, you need to take Customer Service classes, I'll recommend it when i file a formal complaint.

We just visited to have a truck battery changed, the connections were difficult & we knew we would…read moreneed help!! Christian was AMAZING, super helpful and fast at installing our new battery....will return!!! Keep up the great work!!

Store manager Christopher.P was awesome! He went above and beyond helping me with my vehicle issue…read more Good customer service is hard to find these days and he is a great example of what GREAT customer service is. Give this man a raise!

My man JJ . f hooked me up today on helping me out with getting a stubborn bolt on my car with my…read moreauto parts rented die kit. Together with some extra help we achieved that task. Excellent service.

Great help. All three guys are attentive and want to see you get the part you need…read more Excellent service. Don't forget to sign up so you can get rewards points. Every so often you get a $5 coupon in the email based on your spending. If you do enough you get cash discounts on fuel at participating Shell stations.

I came here to buy a new battery but when they exchange the battery and installed it on my vehicle,…read moreit wouldn't start. I tried to return the $250 battery purchase so that I could pay for a towing company to transport my vehicle but the manager refused and said that the battery is fine. I just wanted my money back at this point to save me the headache of spending more money on my vehicle but now I'm down $600 due to this little trip for a new battery.

100% the best in service,brest at keeping their word and extremely honest. J. SANCHEZread more

Easily scheduled online. Early drop off 0730. They listened to my concerns. Called me with…read morerecommendations. When I called in the morning, they provided reassurance (I panicked for a minute) and confirmed my car would be ready that afternoon. Price was fair for new front breaks on a German car. My car was ready as they promised. I would highly recommend this local shop because they are honest, fair priced and trustworthy.

Robert was on time and a great mechanic. He pays close attention to detail and cares about the…read morequality of his work.

Last Saturday during the heavy downpour, my 2000 Mustang GT decided to not start. The Tow Truck…read moredriver convinced me the problem was the Starter & I had the car moved to my home.. I called RS Automotive and Robert Vincent quickly responded, coming to my home to look at the vehicle. Having worked for Ford, Mr. Vincent identified he problem as a worn-out gear shift wand on the console (not the correct name but you get the idea.) Mr. Vincent started the car & I gladly showed him other issues to provide estimates. His visit was very reasonable, personable & the quote for replacing the PRNDL12 mechanism very affordable. I plan to have him complete the job & start on fixing other issues. This is a very professional operation & I look forward to a long-term business relationship with Mr. & Mrs. Vincent.

Seriously Love Sun Auto in Helotes!…read more Sun Auto in Helotes is the BEST. They've earned my business for life. I've used them twice, and they blew me away both times: * Needed a new tire? They hooked me up with a price way cheaper than the other places. * THREE different Discount Tires told me that they couldn't patch it and tried to sell me a new one. Sun Auto just fixed it right up, no fuss, and saved me a ton of cash. Real honest people! Plus, the place is spotless, there's barely a wait, and they even have a super clean, secure play zone for the kids! Skip the rest, go here. I'm never going anywhere else!

Stood in the lobby for 10 minutes and people just walked by. I ended up leaving. They were not…read moreeven busy, now I know why lol.

Quick and easy pull up and fix. My car was in and out for a head light assembly replacement in…read moreunder two hours.

They damaged my car and won't take responsibility or offer any solution. I only saw it a few days…read morelater and called right away, talked directly to the manager there and he said he would get back to me. Never happened. So I had to leave messages for them 2 times over a week. At first he completely denied that it could happen because they, "don't go into the back" unfortunately for me I brought my car in for a repair and had the parts in the back seat for them. The damage is on the interior back driver's side door. Clearly something got caught and ripped the vinyl while they were moving the parts. Never go here, they are expensive and won't take responsibility for damage they cause.

Mechanic who worked on my car was a genius. Had trouble…read moreinstalling a new serpentine belt on my Honda, maybe I'm getting to old. Mechanic got it done in less than an hour. Many thanks!

So, I called to get an estimate and he took down my vehicle make and model and got back to me…read morewithin minutes, with a reasonable estimate. I had been waiting half the day to hear back from another 5 star mechanic here on yelp, but Wayne was timely, efficient and MOBILE! Sold! You never know, how it's really going to go with a random mechanic, especially being female. I have been disappointed and mislead about what i was getting and for how much $$$. Not with Wayne, he stuck to his original price despite being asked, by me, to do a couple extra things. As a side note, he's as efficient and timely in person when working on the vehicle. He made record time and had my vehicle up and running smooth. Thank-you, not only for being what you claim but for going above and beyond with reasonable prices!

A Hidden Gem for Honest and Professional Auto Care…read more A family friend recommended Summit Automotive, praising their fair pricing and transparent service. I finally decided to visit on Monday, June 16th, to have a worn spark plug replaced--I'm so glad I did. From the very first phone call, I was impressed. Jon, the service advisor, was friendly, clear, and professional. He took the time to explain everything in detail, including letting me know that their technicians would be taking lunch at noon--so I could plan my visit to avoid unnecessary waiting. That kind of thoughtfulness already set the tone for a great experience. They do not have a fancy waiting area nor a beautiful building facade or multiple choices of beverages but they have the best customer service, pricing and quality assurance of their work. From the outside, the building looks insight or unlikely but this is a total hidden gem on Bandera road. This is my new place for all my car's service and maintenance needs.

I went in on a whim to get my door looked at because it had problems staying closed and would even…read morenot lock because it always thought the door was open. I went in fully prepared to wait a couple hours and pay a couple hundred bucks. Anthony, at the front desk, came and looked at my car and fixed it in less than 2 minutes. When I told him I'd like to at least pay the diagnostic fee to show him appreciation for his time and expertise he declined. Now a days customer service is not what it use to be and Anthony just completely turned that around in less than 2 minutes. I am very grateful and will recommend Summit to everyone. Thank you!!

Although i didn't actually end up using them .They did try to help me with my situation and told me…read moreif i found the parts i needed they would install them for me. So yea next time i want something done to my truck im coming here.

Horrible attitudes all three knuckleheads…read more Listed as place to buy off road permits but haven't in a long long time they say but wasted my time and others by not being professional and taking themselves off the list. Wanted to price snorkel system and install but time three knuckles working there couldn't handle the one phone call between them. Complete incompetence