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American Elite Outfitters

1.0 (1 review)
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Services - American Elite Outfitters

Auto wheel and tire repair

Tire balancing

Tire installation

4 More Services

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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About 30 days ago, I bought a Smart Dock Plus from AutoZone to hold my phone on my dash instead of…read moremy window. Today, I returned with the receipt to exchange it because the plastic suction piece cracked, making it unusable. When I approached the counter, the manager, Jessie, immediately questioned why I wanted to return it. I explained the issue, but she seemed skeptical, even opening the box to check if all the components were there, as if I might be trying to return it incomplete. I was clear that when I purchased the item, I specifically asked about the return policy and was told I had 30 days with the receipt. However, Jessie claimed she was "doing me a favor" because, according to her, the item looked older than 30 days. I responded firmly, letting her know I wouldn't tolerate her questioning my integrity over a faulty product that wouldn't stay in place. Jessie, today's Sunday sermon about love really kept me calm, or I would have told you exactly what I thought. I won't be going back to AutoZone, and I plan to reach out to corporate to report this interaction. If a customer follows your store's policy and provides a receipt, it's your job to honor it and process the return. I would not recommend this location to anyone. Jessie, you need to take Customer Service classes, I'll recommend it when i file a formal complaint.

So yesterday I went to helotes location I had a battery that was barely 6 months old, I explained…read morethat my truck was stranded. The big kid tested it and it barely registered so he told me he had to charge it before he could do anything. again I reminded him my truck was stranded this guy was obviously and all he could do was recite the same thing. The battery is almost brand new just change it out it's under warranty I DID shop here but now I'll be using O'riellys or advance

Full Force Off Road & Performance - Did not even call me to let me know he still has my money and truck parts

Full Force Off Road & Performance

(18 reviews)

Kick assgroup of very knowledgable Truck Technicians and Mechanics…read more They care about quality.

40 years of dealing with mechanics/shops & this was by far the WORST experience. Brought my truck…read morein to have them do a lot of restoration work that they said they were capable of doing. Was told it would be a few weeks which, after adding more work to the list, became a month or so. 3 months later they finally started the work. Tore the motor apart, paid them $5k to have it rebuilt & reinstalled, along with the transmission & transfer case. 3 more months went by & no progress made. Then he got evicted from his shop - told me give him time, once they got settled into their new place he would make me a priority. 7 months later, still no progress made. Chris Burke, the owner, might be a decent mechanic, but he is a horrible business owner. There is no "first in/first out", he works on jobs when he feels like it & will take new work in despite the fact that he can't keep up. There were numerous other vehicles there that had been in his shop or parking lot for months. Not uncommon to see 10-12 trucks stacked up awaiting work yet it was just him & Christian (good kid, good mechanic) working on them. It also doesn't help that Chris is ALWAYS running the streets - 9 out of every 10 visits I made to the shop he was not there. He makes lots of vague promises but missed every single deadline I proposed, with absolutely zero apologies - just excuses. All the while acting like he's the one doing you the favor. He will lie to you about what his plans are. I have never seen someone treat customers with so much apathy & disregard. Over 14 months & I never received but 1 phone call from him (asking for money). Had to go to his shop weekly in person to see what was up because, even after asking them to call me (& them saying they would) they never did. When I asked him about this, he stated point blank "I don't have time to call my customers." After 15 months I finally gave up & had the vehicle moved to another shop. After moving it I found out that they had not completed work they said they had, the truck was missing bolts on the newly installed suspension, the front brakes were just zip tied to the axles & they had lost numerous brackets, bolt & engine parts that I had to go out & source to replace. I have over a years worth of notes that I kept with my interactions with FF, so I could go on, this barely scratches the surface. New shop did more work in 3 days (motor, trans, transfer case all back in) than Full Force did in a year. I'm the fool who kept giving them a chance & wasted so much time & money - so don't make the same mistake I did. Avoid this place like the plague. As of writing this review, FF is once again locked out of their shop & closed down. If they ever relocate & reopen - beware.

American Elite Outfitters - tires - Updated May 2026

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