Exceptional well and Service. Ariel is a great Servive…read moreAdvisor. All items I took it to dealership got fixed in a timely manner.

We always have great service at the Ancira service department. Abraham has been very kind to my…read morefamily and to me.

Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

Mikaela in the business office single-handedly ruined my life. I paid over 8,000 for a down payment…read moreon a vehicle I was asked to return, upon returning the vehicle Mikaela and Jerry informed me that the only way I would be refunded for the down payment is if I allow them power of attorney to sign my name. Mikaela personally cancelled the refund of my deposit and is informing me that she doesn't have a manger on site. So either she the one managing the location or shes lying.

If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

I took my car to be serviced (unknown maintenance light). When I checked in (12:20p), they said it…read morewould take 1:15. I told them I hadn't eaten yet, but I could wait until then (1:35p). Five minutes later, they explained what they recommended to be done. I selected the items I wanted done and went back to the waiting area. No indication that anything selected was going to take extra time. About 10 minutes later (12:35p), I had some questions, so I went back to ask the tech. That's when I discovered he had left for his lunch break. A coworker helped me get the answers, so I sat back in the waiting area until 1:35p. At 1:50p, thinking the tech would be back from lunch, I went back to see how things were going. The problem was the tech was still not back. I asked his coworkers how much longer my car was gonna be. They told me it would be another 20 minutes. When no one came to get me by 2 PM (I was really getting hungry), I went looking for my tech again. He was still out to lunch and the coworkers said my vehicle was still being worked on, with no specific time given. I checked again at 2:30p. My service tech was still gone (it was now a 2-hour lunch break) and all anyone could tell me is my "vehicle was still being worked on." When no one had called for me by 3 PM and the tech had not returned, I went to the cashier station and asked to speak with the service or general managers. After about 10 minutes, the service manager appeared and asked me to come back to their office. I told them everything that had been going on. They looked on their system and saw my vehicle was still being worked on. They called back to the service bay to see how much longer it was going to be. They told me "35 minutes!" They then tried to admonish "me" for not knowing that the items that I had chosen would take "a couple of extra hours." I explained that they shouldn't expect customers to know their business and realize the items would add 2 more hours to the time quote given. When I asked them if it was normal for their service techs to take 2-hour lunches, they said that the tech "probably saw how long it was going to take my car to be done and he went to lunch as long as he could until my car was done." I asked them, "If he knew it was going to take that long, why didn't he tell 'me' so I could've at least gone home and gotten some lunch? Is that the way everyone there does business?" I told them their customer service was terrible and I was not happy! I was disappointed with the manager, because they tried to make the whole thing "my" fault, despite their tech giving me a time estimate, never updating it, and disappearing for over 2 hours! It sounds to me like the management there needs some remedial training on how to "treat customers right!" I find it ironic that all their marketing says how well they treat their customers, yet when they don't, they don't even recognize it! By the time my car was finished, I had waited 3 hours. When I checked out with the cashier (the cashiers were very friendly, understanding, and treated me very respectfully), they told me my car was waiting outside with the key in the ignition. I walked outside, where the car was supposed to be, only to find that it was nowhere in sight. It was "not" waiting outside. One of the coworkers made an extra effort to go find it. After a quick search, he disappeared back inside the building. Suddenly, someone drove up with my car. They were driving right past me, so I waved them down. The driver asked if it was my car and I told him it was, showing him my paperwork. I told him everyone said the car would be waiting for me outside, and wondered why he was still driving it around. He told me he "likes to test drive cars after they come out of the service bay" (that's fine, but everyone thought that that had already been done). To me, it was just another wasted 5 minutes of waiting around, wondering where my car was when everyone was telling me otherwise. All in all, this whole ordeal was one big hassle! This organization is disorganized, does not value its customers, and does not live up to its marketing!. I feel like I was just an inconvenience to them, especially when I spoke up and asked what was going on once I realized what they were telling me was not true. Instead of being there for 1:15, like I was promised, it took 3 hours! Had I known, I could have gone home and gotten something to eat (they provide shuttle service when you have a long wait). Instead, they made everything convenient for them; not me, the paying customer! I'm sure there are other Toyota dealers out there who treat you better than I got treated today!

If I could give 10 stars I would, and we didn't even purchase a car. Marco was out sales rep and he…read morewas wonderful!!! This dealership should give a masterclass on how to test drive, work a deal, and communicate with customers...Speaking from poor previous experiences. I test drove two used cars that interested our young family of 4. I did not end up purchasing as I realized the trunk space of the SUV I ended up liking more, mattered for me. (2025 Ford Expedition King Ranch) I realized I need a max for our growing family. This dealership chooses immaculate used vehicles. Both cars we test drove were in pristine condition--the King Ranch, and a 2023 Jeep Grand Wag L Series ii. We were working with Marco throughout the experience and he was exceptional. I never felt pressured, he heard my concerns of the trunk space. I actually had said I thought I was ready to purchase and thought I could work with the trunk space the KR had. We got to the point of talking numbers. We loved the price they brought it down to, we were content with our trade value, (my vehicle had two minor accidents so value naturally wouldn't be spectacular and we understand that). But as we were sitting in the office I realized I'll never regret having more trunk space, but I will regret having less... Marco heard my concerns, they offered us to bring the car home as an extended test drive to be absolutely sure. I could test out my usual smaller stroller, see how it fit in our garage, all the things. Ultimately I couldn't get past the trunk space with two Littles and a future third. Marco and his team however, deserve these 5 stars. If in the future they come across what I'm looking for I won't think twice of coming back to them. The sad truth is I'll more than likely have to deal with a sloppy Ford Dealership now.

I've waited a while to write this review because I wanted to have some real experience before…read moresharing my thoughts. I've now had my car for a full year, and it's also my first EV. Before this, I had a Dodge Hornet, but the value was dropping, so I decided to make the switch and visit SEWELL Cadillac. This was my first time doing business with any SEWELL dealership, and it has been one of the best dealership experiences I've ever had. My salesperson, Alejandra, was incredibly friendly and helpful throughout the entire process. I like working with the same salesperson whenever possible, and since I'm new to town, when I stay with SEWELL , I'll definitely be getting my next vehicle from her. I also want to recognize Robert in the service department. He was fantastic when I needed a repair done on my vehicle. He quickly arranged a loaner car and kept me updated every couple of days on the status of my vehicle. That level of communication meant a lot and made the entire process stress-free. Another perk I really appreciate is the complimentary car wash. Between that and having a loaner available during service appointments, it gives me even more reason to stay with SEWELL . Their customer service is truly some of the best I've ever experienced at a dealership. Everyone is welcoming, professional, and makes everything so easy. I can't wait to see what they have for me when my lease is up. Thank you, Alejandra, Robert, and the entire SEWELL Cadillac team for making my first EV ownership experience such a positive one!

Moe Aguilar was the service advisor for my wife's Subaru, and he did an excellent job. He stayed on…read moretop of everything, kept us updated, and made the whole service experience easy. I was really impressed with his customer service, professionalism, and attention to detail. He made sure we were taken care of from start to finish. Definitely 5-star service.

Came in to replace my dead battery that was still under warranty. Was told it wasn't under…read morewarranty. Was charged $400. Later I call my original dealership and they confirm my car battery is still under warranty. Eventually I got a refund, but I had to wait an entire week. Seemed intentional and they were going to attempt to keep my money. Very bad experience. Don't trust the Service Manager, Miguel Diaz, as they will lie to you apparently to get $ out of you when something is under warranty and then waste your time fighting for a refund. Typical. Avoid this place.