Fransico and John were very nice and very helpful, have my new car for a week now and they still…read morecall to check on it and to ask if I have any questions.

RJ...Roderick Martin was my service writer for my 2021 Toyota Camry had a recall for passenger…read moreairbags in and out RJ was so professional not sure how long he's been a service writer I retired from car rental industry and dealt with service writers many years I can see him as being in management in the very near future. I left message for Service Manager Kevin, I hope he sees this. thank you and God Bless

I am so happy that I chose Ancira Winton Chevrolet to purchase my 2026 Chevrolet Trax LT from. Your…read moreteam proved why they are the best in what they do. Your entire team has gone ABOVE AND BEYOND what I expected and for that you have gained a very loyal buyer. Thank you again for everything that was done to make this experience to be the BEST CAR BUYING EXPERIENCE I have ever had, even with me needing to recontract. Jessica Stewart was absolutely wonderful customer service as my Customer Liaison. She had reached out by video earlier in the week, When I spoke to her on the phone on Monday afternoon, she made sure that the lot number I was interested in was reserved and at the front of the lot when I got to the dealership. Not only that, when we were talking it was like she already knew me. When I came in the dealership I had never met her but I was walking behind her and I said "Jessica" she turned around with this huge smile on her face and said she normally wasn't in that building, but it must have been meant to be for us to meet. It is personalities like hers that do make the car buying process so much less painful Brian Rodgers provided perfect excellent customer service that he provided as my Product Specialist. He listened to exactly what I was looking for, what the terms were I was expecting and he assisted greatly ion the return of the rental vehicle that I was in when I arrived to the dealership. I appreciated his follow-up video on Tuesday. The way Brian is able to connect to his customer by interweaving pieces of his history into getting to know his customers is very unique. I have never dealt with a car sales person - Product Specialist that seemed to GENUINELY CARE about their customer. During my first sit down with Tony Pantoja on 7/27 he was extremely professional, courteous and he did his job the way that the finance process of the car buying process has been across every dealership I have had dealings with. When I met with Tony on 7/29 he was ready for us to take care of removing the items that could be removed from my contract and getting me down to the amount of financing that I truly anticipated and wanted to be at. We also knocked my car payment down CONSIDERABLY!!! Thank you for that and your EXCELLENT CUSTOMER SERVICE to make this customer feel important if only for a few minutes! During a conversation with Dillon Dixon, General Manager I was made to feel like I was being heard and understood.

This business posts signs that they are not responsible for their own employees stealing from your…read morecar while it's in their control and their service bay. I'll never come here again. Manager of service has been made aware of this and Jorge just brushed me off by saying he will speak with risk management.

horrible service they were to change my oil but they tried to flush it and messed it up so dash…read morelights were on

Came here this morning to make an appointment only to have them ask me to wait in the waiting room…read moretill someone can help me. Waited 30 mins! I mean I have heard of waiting for vehicle be done but waiting just to make an appointment is crazy. I ended up leaving cause that just sad service

Friendly and very respectful! Matched what we were looking for perfectly definitely would recommend…read morethis place!

Excellent service and I'm very happy with vehicle I bought. They are courteous and upfront from the…read morebeginning. Any minor issues I had was fixed immediately. Appreciate the really good customer service.

If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

I took my car to be serviced (unknown maintenance light). When I checked in (12:20p), they said it…read morewould take 1:15. I told them I hadn't eaten yet, but I could wait until then (1:35p). Five minutes later, they explained what they recommended to be done. I selected the items I wanted done and went back to the waiting area. No indication that anything selected was going to take extra time. About 10 minutes later (12:35p), I had some questions, so I went back to ask the tech. That's when I discovered he had left for his lunch break. A coworker helped me get the answers, so I sat back in the waiting area until 1:35p. At 1:50p, thinking the tech would be back from lunch, I went back to see how things were going. The problem was the tech was still not back. I asked his coworkers how much longer my car was gonna be. They told me it would be another 20 minutes. When no one came to get me by 2 PM (I was really getting hungry), I went looking for my tech again. He was still out to lunch and the coworkers said my vehicle was still being worked on, with no specific time given. I checked again at 2:30p. My service tech was still gone (it was now a 2-hour lunch break) and all anyone could tell me is my "vehicle was still being worked on." When no one had called for me by 3 PM and the tech had not returned, I went to the cashier station and asked to speak with the service or general managers. After about 10 minutes, the service manager appeared and asked me to come back to their office. I told them everything that had been going on. They looked on their system and saw my vehicle was still being worked on. They called back to the service bay to see how much longer it was going to be. They told me "35 minutes!" They then tried to admonish "me" for not knowing that the items that I had chosen would take "a couple of extra hours." I explained that they shouldn't expect customers to know their business and realize the items would add 2 more hours to the time quote given. When I asked them if it was normal for their service techs to take 2-hour lunches, they said that the tech "probably saw how long it was going to take my car to be done and he went to lunch as long as he could until my car was done." I asked them, "If he knew it was going to take that long, why didn't he tell 'me' so I could've at least gone home and gotten some lunch? Is that the way everyone there does business?" I told them their customer service was terrible and I was not happy! I was disappointed with the manager, because they tried to make the whole thing "my" fault, despite their tech giving me a time estimate, never updating it, and disappearing for over 2 hours! It sounds to me like the management there needs some remedial training on how to "treat customers right!" I find it ironic that all their marketing says how well they treat their customers, yet when they don't, they don't even recognize it! By the time my car was finished, I had waited 3 hours. When I checked out with the cashier (the cashiers were very friendly, understanding, and treated me very respectfully), they told me my car was waiting outside with the key in the ignition. I walked outside, where the car was supposed to be, only to find that it was nowhere in sight. It was "not" waiting outside. One of the coworkers made an extra effort to go find it. After a quick search, he disappeared back inside the building. Suddenly, someone drove up with my car. They were driving right past me, so I waved them down. The driver asked if it was my car and I told him it was, showing him my paperwork. I told him everyone said the car would be waiting for me outside, and wondered why he was still driving it around. He told me he "likes to test drive cars after they come out of the service bay" (that's fine, but everyone thought that that had already been done). To me, it was just another wasted 5 minutes of waiting around, wondering where my car was when everyone was telling me otherwise. All in all, this whole ordeal was one big hassle! This organization is disorganized, does not value its customers, and does not live up to its marketing!. I feel like I was just an inconvenience to them, especially when I spoke up and asked what was going on once I realized what they were telling me was not true. Instead of being there for 1:15, like I was promised, it took 3 hours! Had I known, I could have gone home and gotten something to eat (they provide shuttle service when you have a long wait). Instead, they made everything convenient for them; not me, the paying customer! I'm sure there are other Toyota dealers out there who treat you better than I got treated today!

10/10 experience, our salesman's Heron & Ershad were great ! Never liked going to a dealership but…read morewe will both be going back for our next purchase ! (Finance literally took 5min) super fast, super friendly & overall they have a super team!

Sold a V8, delivered a V6 -- plus a $2,000 charge with no paperwork…read more I bought a 2025 F-150 here on March 12, 2026. The truck was presented to me as a V8. It's a V6 3.5L EcoBoost. There was no window sticker on the vehicle, so I had no way to verify that night -- we didn't get out of finance until 11 PM. The next day I found a $2,000 charge on my bank card from this dealership with no matching line item anywhere in my paperwork. Their own fraud prevention director acknowledged the charge is in their records but couldn't tie it to the deal. The down payment credit in my contract ($7,422.87) doesn't match what I actually paid either. I've filed complaints with the Texas OCCC (#128763), the TxDMV (#27-0002133), the CFPB, the OCC, and Ford corporate. Buyers: read every single line before you sign, verify the engine yourself, and never sign at 11 PM.

I thought I wrote a review here but I purchased a vehicle back in 2017 from their Military…read morelocation. I was grateful for them working with me. So I went back to get another car in 2019 but didn't have much luck, so the guy I was working with sent me to the Bandera location where we met Paul. Paul worked with me & the timing was not right to purchase a car. But as of September 18th, 2021 I went in confident I would be leaving the lot with a new car and I did just that. I appreciate Paul's patience and getting me into a car I wanted. Not sure why they have so many bad reviews but they're good do me !

This is the second time coming here. Will never come back again. I paid to much for the down…read morepayment and felt like I was pressured to buy from here again. I called to get a payment or 2 to be deferred do to job loss and I was told they couldn't help in anyway. If they really want to keep there clients they would help and give them better options. The first time i bought a car from them was better then the second time. Plus i prefer to pay once a month instead of biweekly

Very Disappointing Experience - Would Not Recommend…read more We purchased a used 2025 Jeep Compass Limited from Benson Automotive in May, and within just ONE WEEK, we were already back at the dealership because the key fob stopped working and the vehicle needed an oil change. These are things that should have been checked before the car was sold to us. Now, several months later, our AC has stopped working, and despite the Texas heat and the fact that I'm pregnant with our first child, we're being told repairs could take 2-4 days with absolutely no loaner vehicles available. When we purchased the car, our salesman specifically reassured us that loaners were available if we ever needed repairs. Now that we actually need one, we're being left to figure everything out ourselves. We have made every payment on time and have upheld our end of the agreement, yet the manager was rude, dismissive, and offered no solution or even an estimate of when a loaner might become available. I had just made my October payment early, and now we're expected to go without our vehicle for days. We were told we would be treated like family, but apparently that only applies when they're trying to make a sale. We came in originally just to look around, felt pushed toward a particular vehicle, and now feel completely unsupported after making our purchase. I understand that issues happen, but customer service and accountability matter. Benson Automotive needs to do better, especially when customers were promised support that isn't being provided. This experience has been extremely frustrating, and I would not recommend this dealership to anyone looking for a business that stands behind its customers.

Once again this place never disappoints to stick it to the customer. Sadly we are stuck here with…read moreour 2 new cars we bought in January. Brought them in today for their first service and low and behold see that they now charge a 3.5% charge for using credit cards to pay for your services. So you drop close to $90k on cars to get tagged with extra charges for service. Of course they give a cash discount but again a business of this magnitude in size charging its customers who try to stay loyal (4 total bought here) to them a 3.5% additional charge for using plastic. The greed of America always comes through!

As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

Been here a few times and my recent visit was a poop show! I came for my usual oil change and got…read moreAlbert. He recommended all these services to me without even checking my service history. He also recommended an alignment based solely on the look of my tires. I asked the technician if he could at least test my alignment to know for sure. Come to find out that I didn't need an alignment I told Albert that I didn't trust him and he stressed that he was "a Christian," which means absolutely nothing to me. If you gotta tell someone that you're something it usually means that you're not. At the end of my transaction, Albert gave me a white doll that says, "Jesus loves me." Completely inappropriate. What happened to the other guys who worked in the Express lane?!?!