My experience with Cavender Toyota on my latest purchase was good overall. The bottom line is that…read moreI am very happy with the car that I purchased and feel like I got a competitive rate, especially considering some of the incentives in their pre-owned program. There were a couple of bumps in the process that I consider typical when purchasing a car at a traditional dealership. I initially set my appointment up with Francisco Berrios. After learning that I was interested in looking at pre-owned cars, he turned me over to Zach Drysdale, who was more familiar with the pre-owned inventory. Zach was the salesman who handled the primary points of the sales process. He did a good job of listening to the features that I was looking for in my purchase and helped guide me to some of their options including some special incentives on new cars that he thought I should consider. I still leaned toward pre-owned. The dealership had given me a nice, competitive offer on my used Camry and I had a specific price point in mind that I communicated. I was primarily interested in staying with a Camry model, but was interested in looking at a hybrid model. I was somewhat hesitant, but Zach was able to give me some data and personal testimony that eased my mind. After test-driving a couple of cars we sat down to discuss the price. I made an offer and, as is typical, he went to get an okay. We had settled on an amount, but Zach said that the offer could be applied to a different car than the one that I drove, although it was the same year and model, and seemed to be almost identical except for the color. I never did understand why the deal worked with that car instead of the car that I had driven. It didn't appear to be significantly different in any aspect and I actually liked the color better. Zach didn't seem to know of any other feature differences either. But this and the next steps were a bit confusing and could have made me step away from the deal. Part of the issue was due to my schedule. I had to put the deal on hold because I had a commitment, and I explained that I would be able to come back the following day. Francisco had returned and another gentleman who I assume was an upper manager who gives the final okay in settling on the deal came to speak to me. He made an offer $100 above what I had tentatively signed for-- and thought the deal was for. This was quite confusing because I had thought the price had already been established. He put a little pressure on me to stay and finish the deal. I explained clearly that I was simply out of time and could not finish the process that afternoon. So, I left and Francisco assured me that the car would still be there for me when I came back the next day. When I came back the next day, the price was indeed a little more than I had signed for, but as I said up front, I felt like it was still a good deal. It was a 2026 pre-owned car, with a pre-owned price, with only around 30 miles on it. I had seen '24 and '25 Camry hybrids at other lots that had a couple of thousand miles on them for about the same price. So even though there were some negative points in the process, I felt like the deal was competitive and I'm very happy with the car that I purchased so far. As long as it doesn't give me problems, I'll be happy with it for a long time, but that's why I usually buy Toyotas. Zach and Francisco were good to deal with, but as I say, Zach was my primary salesperson for most of the process. By the way, the financial officer who took me through the paperwork process, Ricky Rodriguez, was a delight to work with.

I love Cavender Toyota... my Salesperson went over and beyond... I had Vijay and Amanda...those 2…read morewent over and beyond to make sure everything was perfect... and JC was outstanding!!!! I will forever be a Cavender customer!!! Love my new 4Runner!!! Thank you guys for making my experience... the best!!!

Needed some key part's & got everything that I needed plus a friendly counter helper Brandon…read more Not only did he help me with ordering part's but he even assisted me in putting it on correctly too. Topnotch customer service plus genuine care towards customers. Glad to do business with them and I will certainly come back whenever I need some part's. Great Job Team Chevy

For the 5th time they want me to bring back my truck for servicing when they have 4 opportunities…read morebefore to fix the issues with my truck but decided not to do anything besides unplug my battery and replug it in the reset the codes DO NOT WASTE YOUR TIME WITH THIS POS DEALERSHIP Take your business to Northside Chevy 9400 San Pedro Ave San Antonio, TX 78216 United States They actually work and fix your vehicle not just unplug you're battery to clear codes

The advisor was very helpful. She informed me about my next service and she also explain to me…read moreabout the recall on my car and what I need to do.

The service department is always professional and amazing. Basic service like an oil change might…read morecost a little more but worth it for the professional care and experience you receive!

Friendly and very respectful! Matched what we were looking for perfectly definitely would recommend…read morethis place!

Excellent service and I'm very happy with vehicle I bought. They are courteous and upfront from the…read morebeginning. Any minor issues I had was fixed immediately. Appreciate the really good customer service.

My wife and I went to Red McCombs Toyota last night to buy a used Honda CR-V Sport Touring hybrid…read morethat we saw online. I sent an inquiry in about the vehicle and a short time later I received a call(after receiving a text to ask permission to call me)from a salesperson asking if I was interested in looking at it. I was in Dallas at the time so I wasn't going to be back in San Antonio until late afternoon so I asked if he could hold the vehicle until we got there. The salesman, Max Mandavi, said he would and he would get the car ready for us to view. My wife and I were dreading the car buying experience because we've both had horrible experiences buying vehicles. For the most part the salespeople we had dealt with in the past were over aggressive and pushy but Max was the total opposite. What we were dreading turned out to be a great buying experience because of Max. He was fairly new to the dealership but he was very good at his job and the whole process didn't take very long at all. He was so helpful and had the car so clean when we got there. After agreeing on a price he sent the car to the service department to wash it again and put more gas in it. We are both happy with the car and grateful to have had Max as our salesman. If you are in the market for a vehicle, new or used, I highly recommend calling McCombs and asking for Max. I can assure you that you will be treated good! Thanks Max from Trent and Louise!

I had an extremely disappointing and frustrating experience at Red McCombs Universal Toyota that…read morewasted my time and money. I drove over 3 hours from Houston to San Antonio because I was explicitly told by Manuel ("Manny") and another salesperson, Mike Hadley, that a 2023 Lexus RX 350 would be sold to me for $43,000-$44,000 out the door. Manny told me the day before my drive that he had spoken with his manager and that the deal would be honored--but that it would not be finalized over the phone. Based on those assurances, I made the trip. Once I arrived, Manny took me on a test drive. Afterward, he came back with the "numbers," which were not the numbers we had discussed at all. He even showed me his notepad where the originally agreed-upon price was written down, yet he proceeded to act unsure and tried to gaslight me into believing the conversation either didn't happen or wasn't clear. Then Mike Chambers (Sales Manager) came over and attempted the same tactic--asking me for text message proof or verification that the conversation occurred, despite the fact that he had just spoken with Manny moments before. This was extremely unprofessional and insulting. In the end, they quoted me a price $4,000 higher than what I was assured before making the drive. This entire situation felt deceptive and intentionally misleading, as if the goal was simply to get me into the dealership and then change the terms. This was by far the worst car-buying experience I've ever had. A 3-hour drive was completely wasted due to poor communication, lack of integrity, and bait-and-switch tactics. DO NOT GO TO THIS DEALERSHIP. If you value your time and want honest, transparent pricing, take your business elsewhere.

I've dealt with lots of used car dealerships and my experience here was much better compared to…read moreother dealers (but still far from perfect). I note lots of negative reviews, so your mileage may vary. PROS: * Car was priced fairly. I did extensive market research and some extra math (algebra + linear regression) and they didn't overcharge what the car was worth. * They held the car for us. We negotiated remotely from Austin and it was a couple days before we could get to San Antonio to sign the papers and pick up, but they held the car for us (removed it from inventory and took it off the websites). Other dealers told us straight up that they'd sell to anyone who walked in the door. So this is a pretty significant difference. * They curiously didn't detail the car before taking pictures or prior to inspection, but *after* we decided to buy it, *then* they detailed it. There was nothing in it for them at that point since we were gonna buy anyway, but they ate the cost in order to give us a nicer vehicle. * Staffer came through the waiting area offering customers free Valentine's Day candy. A nice touch. * Not lots of B.S. fees tacked on at the end, at least on our vehicle (but that could be because I negotiated on the out-the-door price, not the sales price). * Dealer never lied to me. Many dealers I've dealt with do. The dealer I was at before this one, both the salesperson and two managers told me they were losing money at the price I negotiated with them. Come on. * I declined the extended warranty, closer asked what price would make it worth it to me, I calculated a fair price and then told him it wasn't worth saying because there's no way he'd accept a price that low, he insisted I say, so I gave him, and he made it work. (I'm intentionally not saying what it was; that wouldn't be fair to the dealer.) CONS: * I think our salesperson didn't know what an Origination Fee is on a loan. I asked him what it was and he said $225, which is the Dealer Doc Fee. Had to go to a manager to get the answer (which was; no Origination Fee). * Since we were driving in from Austin, I wanted to get the No Origination Fee in writing before we made the trip to San Antonio, so I asked for a copy of the loan agreement, but the manager said he couldn't send it until it's signed. So I asked for a copy of a blank agreement, but he wouldn't send that either. After some wrangling he finally agreed to just email me the words "No origination fee on the dealer-financed loan." Close enough, but took some effort to get this confirmation. * The Buyer's Order on the closing screen had a line item for "Sales Tax" which was higher than the actual sales tax. I quickly figured that they had added the $50 Vehicle Inventory Tax to the Sales Tax amount, but they didn't identify it that way. That is straight up illegal. The Vehicle Inventory Tax is owed by the dealer, and not by the customer. If the dealer wants to pass their own expense along to the customer that's one thing, but they can't hide that charge inside Sales Tax and call it Sales Tax when it's not. NOTE: Another reviewer was mad b/c McCombs ran his credit through several banks, each of which resulted in a hard pull on his credit report. It's not widely known, but multiple pulls for an auto loan within a 14-day period count as just one pull. All the individual pulls are *listed*, but they're all *scored together* as just one pull.

Awful car buying experience, McCombs Ford West was unprofessional, disorganized, and misleading. We…read moredrive in from almost 2 hours away for an appointment to purchase a vehicle, and the vehicle wasn't even at the dealership, as promised. Shady as all get out. I would recommend taking your business elsewhere.

I thought I wrote a review here but I purchased a vehicle back in 2017 from their Military…read morelocation. I was grateful for them working with me. So I went back to get another car in 2019 but didn't have much luck, so the guy I was working with sent me to the Bandera location where we met Paul. Paul worked with me & the timing was not right to purchase a car. But as of September 18th, 2021 I went in confident I would be leaving the lot with a new car and I did just that. I appreciate Paul's patience and getting me into a car I wanted. Not sure why they have so many bad reviews but they're good do me !

This is the second time coming here. Will never come back again. I paid to much for the down…read morepayment and felt like I was pressured to buy from here again. I called to get a payment or 2 to be deferred do to job loss and I was told they couldn't help in anyway. If they really want to keep there clients they would help and give them better options. The first time i bought a car from them was better then the second time. Plus i prefer to pay once a month instead of biweekly

I scheduled an appointment for an oil change. I arrived on time but after waiting for…read moreapproximately 10-15 minutes for a simple acknowledgment from anyone from the service department I drove away I could understand if they were busy but it was unacceptable to see 3 service advisors kicking back in an office while I was in the driveway waiting for assistance This is not the first time I had a problem with service advisors but the only reason I returned was because I was foolish to purchase an oil change plan from the service department. I plan to take the loss and do my oil changes somewhere else. I always believed that customer service is and should be the most important trait for any business however this is not the case at this dealership A simple acknowledgment would have been enough for me to feel like my business mattered but to simply blow me off was utterly disrespectful I hope this issue could be resolved because customer service is a lost trait for your dealership

coming to ingram park nissan was the best decision i've made getting my brand new car! lloyd with…read moresummit marketing & julie were very helpful on helping me choose my car, paperwork & making the whole experience smooth sailing. if you come to ingram park Nissan, please ask for lloyd & julie! they will take the stress away & making everything easy as 123! now, i have a brand new 2026 nissan rogue to take home!

As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

Took my a Honda in for oil & filter change. Adrian was my service rep. Used Express Lane but no one…read morecame out to greet or welcome me. I had to go in & look for someone to speak to. Adrian offered to help me. After speaking with me, wrote up request and got vin & mileage. Worked with me on cost bc mainly there for oil/filter chg. It was about an hour after giving Adrian the keys and car where I left it. I texted him, then received text saying it just got taken in. In the end all good, but feel that there could be better customer service upon arrival to dealership as well as communication during delays. Good customer service & communication keeps returning customers happy.