10/10 experience, our salesman's Heron & Ershad were great ! Never liked going to a dealership but we will both be going back for our next purchase ! (Finance literally took 5min) super fast, super friendly & overall they have a super team! read more

McCombs Ford West - Bronco with puppy - Car Dealers Near Me - San Antonio, Texas

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Worst dealership even the on the IH10 but this is worse! They are lazy, overlook the minor stuff and representatives are so hard to get a hold of. All departments too, they do not care for customer service. Expect to have you car with them for dayssss. read more

this place sucks ass. they sell you messed up cars and are no help. all they care about is the sale. a lot of their recalls on vehicles never get fixed because they are on "back order". funny how my mechanic could fix it faster than they can. I've been waiting on my car for a week now and now they say it'll take another week. never come here ever. let them fail. go somewhere better. read more

I've dealt with lots of used car dealerships and my experience here was much better compared to other dealers (but still far from perfect). I note lots of negative reviews, so your mileage may vary. PROS: * Car was priced fairly. I did extensive market research and some extra math (algebra + linear regression) and they didn't overcharge what the car was worth. * They held the car for us. We negotiated remotely from Austin and it was a couple days before we could get to San Antonio to sign the papers and pick up, but they held the car for us (removed it from inventory and took it off the websites). Other dealers told us straight up that they'd sell to anyone who walked in the door. So this is a pretty significant difference. * They curiously didn't detail the car before taking pictures or prior to inspection, but *after* we decided to buy it, *then* they detailed it. There was nothing in it for them at that point since we were gonna buy anyway, but they ate the cost in order to give us a nicer vehicle. * Staffer came through the waiting area offering customers free Valentine's Day candy. A nice touch. * Not lots of B.S. fees tacked on at the end, at least on our vehicle (but that could be because I negotiated on the out-the-door price, not the sales price). * Dealer never lied to me. Many dealers I've dealt with do. The dealer I was at before this one, both the salesperson and two managers told me they were losing money at the price I negotiated with them. Come on. * I declined the extended warranty, closer asked what price would make it worth it to me, I calculated a fair price and then told him it wasn't worth saying because there's no way he'd accept a price that low, he insisted I say, so I gave him, and he made it work. (I'm intentionally not saying what it was; that wouldn't be fair to the dealer.) CONS: * I think our salesperson didn't know what an Origination Fee is on a loan. I asked him what it was and he said $225, which is the Dealer Doc Fee. Had to go to a manager to get the answer (which was; no Origination Fee). * Since we were driving in from Austin, I wanted to get the No Origination Fee in writing before we made the trip to San Antonio, so I asked for a copy of the loan agreement, but the manager said he couldn't send it until it's signed. So I asked for a copy of a blank agreement, but he wouldn't send that either. After some wrangling he finally agreed to just email me the words "No origination fee on the dealer-financed loan." Close enough, but took some effort to get this confirmation. * The Buyer's Order on the closing screen had a line item for "Sales Tax" which was higher than the actual sales tax. I quickly figured that they had added the $50 Vehicle Inventory Tax to the Sales Tax amount, but they didn't identify it that way. That is straight up illegal. The Vehicle Inventory Tax is owed by the dealer, and not by the customer. If the dealer wants to pass their own expense along to the customer that's one thing, but they can't hide that charge inside Sales Tax and call it Sales Tax when it's not. NOTE: Another reviewer was mad b/c McCombs ran his credit through several banks, each of which resulted in a hard pull on his credit report. It's not widely known, but multiple pulls for an auto loan within a 14-day period count as just one pull. All the individual pulls are *listed*, but they're all *scored together* as just one pull. read more

I purchased a 2022 Kia Telluride from McCombs Ford West, and within 24 hours the check engine light came on and the car began shaking. That was back in March--and I've been dealing with problems ever since. The so-called "extended warranty" is nothing short of a nightmare. You'll end up paying more in rental car fees than the cost of the warranty itself. Their warranty claim process drags on for weeks, leaving your car sitting at the service center while you're stuck paying out of pocket for transportation. I've had to take this vehicle in four separate times for service. To avoid piling on more rental fees, I eventually paid the invoice out of pocket--even though the warranty should have covered it. This dealership prioritizes their bottom line over their customers' well-being. If you're thinking about buying from here, I strongly urge you to think twice. Don't make the same mistake I did. read more

Awful car buying experience, McCombs Ford West was unprofessional, disorganized, and misleading. We drive in from almost 2 hours away for an appointment to purchase a vehicle, and the vehicle wasn't even at the dealership, as promised. Shady as all get out. I would recommend taking your business elsewhere. read more

I took my car in and gave a specific instruction to change the ignition switch housing as that had been giving me problems for years. Guy who took my car in was dismissive of what I was asking and just said "yeah we'll have to run a full diagnostic". They ended up diagnosing every other problem and charged an arm and a leg for it. Had to say yes because my car broke down while i was out of town. Got home but the car didn't start after a week because of the fault ignition switch. I fixed the switch myself saved a bunch of money probably won't come back. They did however do a good job on the repairs they did do (thermostat, gasket cover, sparkplugs) read more

Here at McCombs Ford West, I always buy from here because of the care and help they give me. It starts from the service advisor Brandon Gonzales with be straight forward on my truck having a major issue. Then Louis Salazar helping me with my road test and getting my application ready before getting there. Floor manager Tre Styles continued to get me a better deal with minimum down payment that gave me an approval with the full size truck I always drive. Then Alex Pena finalizing my loan with ease and still assisting me to get a great deal. Red McCombs Ford West always drives to serve! Thank you! read more

Worst dealership au have ever ever went to. Zero customer service. Frank in the service department (advisor) has zero customer service. Service department acts like you should be lucky to let them work on your vehicle. Now once they get your vehicle, they not only take forever to work on it and you could be without a personal vehicle for weeks but then they look to find things they say are wrong to rip you off. Never in my 50 years of owning vehicles and taking them to dealerships have I experienced a situation Where I have such distrust. You don't need to believe me review just some of the ratings here on yelp and you will see it's a common practice at this dealership employees apparently. I would never ever ever come back or recommend this dealership or service department to anybody. Take the time to read the reviews below and realize you have been warned. read more

Why does everyone think car dealership take advantage of buyers? Here is my experience yesterday! Sad thing is, I bought a truck here in 2023 so it wasn't my first rodeo, but absolutely will be my last and I am going to make sure to share my story for those that take the time to research. On 10/18/2025 I stop in dealership to manage buying a new truck. The young and eager sale person made a great impression. I thought it would be a pleasure to have him handle my purchase. They didn't have the specific truck I wanted but again, the sales person went out of his way to locate one. Monday 10/20/2025 I returned to purchase that vehicle. I informed them, sales person and Manager "Sammy" what I would accept for my trade-in. We agreed on said amount after a back and forth a couple times. Then when Sammy showed me numbers, I pointed out the question why they show a lower trade in value with the tax credit listed separately and merged as trade-in value. Come to find out, Sammy was trying to use my tax credit for their part of purchase price (hidden in documents) of my trade-in. Basically they wanted me to spend $2,523 to help them pay for the grade-in price we agreed to. Just for understanding of situation, I was buying a vehicle for $100,915.00 and because I caught them on trying to take advantage of my tax credit as if it was their to use on trade-in purchase, we agreed I would not buy from them. 2 hours later, I received a trade-in value for $4,500 more than they was offering. Due you research and make sure you pick the best dealership possible to do business with. read more

I went in to purchase a new F250 a little while back. This was after returning home from an overseas deployment and losing function of my left leg. I caught the salesman mocking my awkward gate. (I was in constant agony) It was demeaning and demoralizing experience, that still haunts me on occasion. These little scum aren't worth the crap on the bottom of my boots, let alone the price of a new truck. Everyone should avoid this place. read more

I am writing to share my recent service experience at McCombs Ford West, which has been extremely disappointing and frustrating. My vehicle was in their possession from December 3rd until May 25th, primarily due to parts being on backorder. While I understand that parts delays can occur, the handling of my case was unacceptable. Initially, the first service advisor, who has since been dismissed, was completely unhelpful and failed to communicate effectively or assist with arranging a rental car. It was only after I reached out to the general manager that I was able to get a rental car set up. The issues began with the fact that it took two weeks for the dealership to even diagnose that the transmission was completely gone on my vehicle, which has only 26,000 miles on it. During this time, I spent approximately $1,400 on a rental car out of pocket because Ford did not assist with the rental. Even when Ford eventually agreed to cover the rental, it was only for a maximum of seven days, which I had to fight to extend. This involved repeatedly contacting both Ford and the rental company, Enterprise, to ensure the extension requests were processed, as they frequently were not. Additionally, Ford's policy only covers Ford vehicles up to a certain dollar amount, leaving me to pay the difference and taxes on the rental car, which added up to another $200 or so each month. This was on top of my regular car payment. The service department's communication was consistently poor. After the initial advisor was fired, my second advisor lasted only about a month, and the communication issues persisted. Although slightly better, my final advisor still failed to maintain adequate communication, though he informed me that the transmission was finally on its way to the dealership. On May 21st, I was informed that my car would be ready by Friday, May 24th. Since my car had been in the shop for nearly six months, I requested an oil change. While I did not expect this service to be free, a courtesy discount would have been appreciated. Instead, I was charged the full price. When I picked up my vehicle, it was returned to me in an unacceptable condition. The car was filthy, with cobwebs, dirt on the paint and seals, a musty odor inside, dirty floor mats, and greasy handprints on the door panel. To make matters worse, the car also had hail damage that occurred while it was in their care, and they did not tell me, and I only found out after I cleaned the dirty vehicle. This lack of care for a customer's vehicle is inexcusable. Aside from the general manager, my interactions with the entire team were overwhelmingly negative. Reaching a service advisor by phone was almost impossible, as calls frequently went to voicemail, and emails went unanswered. This experience has severely damaged my trust in Ford's service network, and I hope that steps will be taken to prevent other customers from going through similar ordeals. read more

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I took my Ford Expedition to McCombs because there was a recall. Rachelle was in charge of taking care of my vehicle. She's absolutely the sweetest lady. The cashiers were also very friendly. read more

The worst experience ever. Took my vehicle to the dealership to figure out why I was receiving a warning message (charging system service soon) on the dashboard. The service rep did a pre check before diagnosing and said I needed an oil change and coolant filled. I told him to proceeded as my premium warranty covered it. Three days passed and they contacted me that I had rodent damages. He gave me an estimate of $5,600( because of the labor of removing dash, harness, carpet) replacing the whole harness. I told him it was a lot and we would think about it. He suggested putting my insurance through or if I did not want to go through my insurance he can have it done for $800 by patching it up and adding a wire. He later told me he couldn't do the $800 and I would need to do the $5600 bc of my warranty (which does not cover rodent damages bc it's not manufactured). He then calls me. He didn't even say who he was. He went straight to "I ordered the parts" confused I responded, "wait who is this? What parts? " He explains who he was and I tell him I never agreed to move forward. He then tell me I needed to make a decision quickly because I would be charged a canceling fee. I questioned him of why he ordered the parts if I never agreed and he canceled. I told him I didn't want to go through with the repair (because I had found another shop that would fix it for me) He then proceeded to charge me $570 for the labor of the diagnostic and did not change my oil. I confronted him about the oil change and asked why that wasn't changed he said "I didn't think you wanted changed" when I had told him since the beginning (see referenced screenshot of my txt) I wanted the oil changed. Yet he was so QUICK to order my parts without me confirming. NEVER coming to this place and I will tell everyone about my experience. Horrible customer service. read more

McCombs Ford West - Car Dealers Near Me - San Antonio, Texas

Este mensaje lo quiero poner en español para mi gente latina. Por favor no vayan a este dealer a comprar ningún carro. Los precios que tienen son muy altos y si vas a Boerne los encuentras muchos más económicos de entrada. Yo tenía una cita para ir a ver los vehículos y terminé hablando con 3 vendedores por que no se pero nos pasaban de uno al otro. Cuando vino el momento de ver números ellos inflaron los precios por casi $5 mil dólares más y después también quieres que pagues por productos que uno no pidió pero ellos se los ponen a los vehículos para que se vean más atractivos y te lo quieren poner en el préstamo para ellos ganar más dinero eso quiere decir que te están robando más dinero. Todo lo que ellos le ponen al vehículo el manufacturero le devuelve el dinero y si tú pagas ellos duplican el dinero o más por qué te quieren cobrar mucho dinero por eso y puedes pagar mucho menos si lo haces tú con otra compañía y no con el dealer. Está gente no quieren ayudarte solo quieren tomar los compradores de bobos y sacarle mucho más dinero. Piensen dos veces antes de ir. Yo me paré y me fui tan pronto vi que son un scammer. Buenas suerte a todos y espero que este mensaje los ayude. read more

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Beware of bait and switch at this location. Make copies of all your paperwork and pictures of your entire vehicle as for back up, especially if it's a brand new vehicle. Make sure you ask for a copy of all paperwork on that vehicle you buy. read more

So the sales process was pretty standard, but what followed was not. Alex Pena was my salesman and if you get a chance to choose your salesman, I think Alex is a solid pick. What happened is I purchased my truck, traded in my old Suburban, and maxed out all the extra coverage just to cover all the bases. The team here was very professional and did a really great job. A few days after the purchase, I had my truck at a place to get some bedliner put in and they called me to say that the shifter was stuck in drive and wouldn't go into park. This was pretty devastating because the whole reason I purchased a new truck was to avoid breakdowns and such that I was experiencing with my '07 Suburban. I won't bore you with the long story but I ended up taking back to McCombs and Alex was a huge advocate for me in a number of ways. I was actually upset with Ford but sometimes you get a bad part in a new vehicle. I've seen it happen with neighbors and many other brands. Alex did a stellar job, he worked really hard on my behalf, had great communication and he made an otherwise frustrating experience bearable because I felt like I had someone on the other side on MY side. We got everything sorted out and the reason I'm giving five stars is because the dealership handled a bad situation that wasn't really their fault in a really admirable way. Sometimes unfortunate things happen at a business that may or may not be their fault but I think it is what they do afterwards that really shows you what kind of business they are. Had they pushed me to the side and treated me bad I would have told a different story but I really feel like their team stepped up and made the best of a bad situation and I want to give them credit for that. They made up the difference and I think other businesses should take note. read more

Do NOT Trust McCombs Ford West - Warranty Runaround and Broken Promises I trusted McCombs Ford West in San Antonio to replace the transmission in my vehicle. I paid over $7,000 for a brand-new transmission, thinking that going through a dealership meant peace of mind, quality work, and a warranty I could rely on. Fast forward less than a year later, and the car developed a serious issue with the flexplate -- a part that connects the engine to the transmission, and something the dealership had to remove and reinstall when they put in the new transmission. Instead of taking responsibility, they now tell me the flexplate is "not part of the warranty" and want to charge me another $2,300. This is outrageous. Any customer would assume that when a dealership charges top-dollar for a transmission replacement, the work includes properly handling the connecting parts. Instead, they hide behind fine print, push extra costs back on the customer, and refuse to stand behind their workmanship. Future customers: The warranty doesn't protect you. They'll use loopholes to deny coverage. High prices don't mean high standards. I paid $7,000 and they still left me with another massive bill. Accountability is missing. Rather than standing behind their work, they put the blame on the customer. If you value honesty, accountability, and real warranty coverage, avoid McCombs Ford West. Don't make the same mistake I did. read more

This dealership is the worst!! We will no longer be going back, even for the free oil changes my husband has left. When we were looking for a Ford Bronco Sport, we decided on McCombs Ford West. The service was great, our salesman was awesome. Everything went very smoothly. Forward a couple of years later, we decided to look into another vehicle. And the service was horrible. We definitely were not treated the same way when we were purchasing the Bronco Sport. Forward to November 2025, there is a leak inside my husband's Ford Bronco Sport, so he decided to take it back to McCombs Ford West service department. The vehicle was there for at least 3 to 4 days. The communication is horrible, employees are very lazy, and who would they turn out to be, thieves. Apparently, they said that because we had the windshield replaced by Safelite, the leak must be coming from the replacement. So, they decided to charge us $200 for something I have no idea what they checked. After we paid the $200, they handed my husband an estimate of what it would cost to replace the muffler, because the warranty isn't gonna cover it, and how much it would cost to get into the vehicle to find out where the leak is coming from, and to replace the carpets. We took the car back to Safelite to have them check the windshield. Sure enough, everything was fine. I told my husband we're gonna need to get a second opinion, we are not going back to McCombs Ford West because they are not doing their job correctly; instead, they're just taking money from people. We took the vehicle to someone recommended to us, who has a shop on the west side of town, and was able to find the issue. The mechanic also stated that we did not need a new muffler and that he was able to identify the source of the leak. The mechanic was awesome at giving us updates, recorded conversations with the warranty people, text messages, and everything you could possibly ask for, and he did not overcharge. At this point, we are not happy; we are furious. McCombs Ford West charged us $200, did nothing, and continues to do nothing after we returned and explained the situation to the manager, who was no help. They didn't even try to look up what they could do to fix the situation or make us happy customers. FYI, the extent to which they sell you is a bust! It turns out it's a waste of money. The extended warranty was no help at all, and refused to cover any expenses because it was a hose, and they don't cover hoses. This issue was a Ford issue; when the vehicle was made, this situation also happened on F150s. McCombs Ford West is a scam! I don't know who they are hiring to take care of these vehicles, but they are not doing a very good job. And the management has no backbone to figure out how to help us. After that incident, we decided to take the Bronco to Ford Boerne, and they were awesome. They took our concerns seriously and were very sympathetic. They fixed the issue, replaced the carpets, and did everything we asked for without any issues. Boerne Ford will definitely be getting a great review from us and will have future customers. My advice would be to stop going to McCombs Ford West. If you're looking for an honest mechanic, let me know, and I will give you his name. All I have to say is that McCombs Ford West is lucky Ford Boerne fixed the situation, because the day before, I was on the phone with a lawyer. read more

My service advisor, Andres was superb! McComb's texting communication feature was genuinely appreciated. There's nothing worse than waiting on the telephone listening to a commercial on repeat. Being able to text my service advisor was very convenient. I feel lucky to have Andres answer my phone call when the check engine light turned on in my '23 F150 with 9,150 miles early Tuesday morning. He took care of everything and communicated well throughout the entire process of installing a new alternator in my new truck. Hands down, I couldn't have asked for a better service advisor. Andres was the best! read more

Rude. Manager hung up on me. Would not recommend. Reception was nice but when it gets to managerial level I would say unprofessional.

Garry was AMAZING at providing information, we were coming from out of town. He made the process very quick, he had everything ready the next morning we got there. He even called the next day to see how our drive home went. Perfect customer service THANK YOU!! We are loving our red Mustang read more

im not one to write reviews but honestly these guys deserve their recognition! especially when ive read so many bad reviews. i guess the saying "get the full story before judging" / "dont judge a place from someone elses perspect be the judge yourself" comes into play because i have NOTHING but good things to say i came into the whole financing-from-a-car-lot thing, with low expectations and bad past experiences. but wow did these guys change my perspective And earned my trust and respect! to a point i felt like it was to good to be true. to shead some light into my situation i wanted a luxury car, i have not bad, but TERRIBLE credit, no proof of income besides bank statments ;because im self employed) and im recently licences with a bad driving record (dont judge i have a speeding problem and althoufh recently licensed ive been driving since 16) anyways these guys made it happen. through amazing communication and trying every route, staying late, working with me, and being straight forwards and translusent (so i felt in control and made the soul decisions) aswell as was heard, through the whole process. they made it happen (even when the bank didnt want to finance me originally for the 46,000$ car i ended up wanting) not only did they cut the price by almost 1/4, they were able to get the bank to feel comfortable financing me. they still are always a text or call away to answer any questions i have, or help i may need. so there dedication to their customers goes beyond the inital car buying process. not only have they exceeded my expectations but they have landed a forever loyal and promoting customer. i appreciate them changing my assumptions of car lots and everything they do shout out to Ronney who helped me through the ahole process he is absolutely AMAZING! read more

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just do drive time don't even waste ur time with these demons they do not sale cars they just get ur information so they can talk shit

Service department is non responsive. I left my vehicle with them almost a month ago. Nobody has touched base to give me a repair estimate. Whenever I call the service department, I get transferred to a voice mailbox and nobody calls me back. Very poor customer handling. read more

Recently purchased my 2024 Maverick at McCombs Ford West. The entire experience was smooth and friendly, starting with my sales person Angel Campos and Marwan Nsaif. Angel was able to answer all of my questions and was very respectful throughout the search for my vehicle. I recommend giving them a try. read more

I'm very happy with the mustang I recently purchased. Majd Tabrizy (JD) was so helpful. Thank you!

Our salesman was totally amazing..Juan "JC" Castillo did an excellent job making sure we were happy throughout the whole car buying process .. Answered any questions we had, and was very patient and courteous... He made sure were very happy with the vehicle we bought... He went above and beyond to put us into the vehicle we wanted .. to our satisfaction.. He is an asset to the dealership...EXCELLENT JOB Juan "JC" Castillo.. And on top of Amazing service We won a 75" tv!!! Doesn't get any better than this!! read more

McCombs Ford West - Our new beautiful ride!! Thank you Juan "JC" Castillo!! - Car Dealers Near Me - San Antonio, Texas

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Literally worst experience ive ever had at a dealership, they lied to me I specifically told them i didnt want a car with a turbo they lied somehow convinced me it wasnt a ecoboost motor because it didnt have the badge and sold me one anyways. Also i know its the oldest trick apparently but straight up slapped me in the face with the price i told them theres no way i was. Paying 36 thousand for a 20 thousand dollar car, they come back with lower and lower monthly payments making me think they were changing the sale price to abetter price, no they didnt they just ran my credit literally 12 times and straight up LIED TO MY FACE saying they reduced the price to 26 k to make the payments lower when they never did that, i went back to get my plates and i mispronounced the salesmans name he was like middle eastern so it was a hard name, and the person i was talking to laughed in my face and proceeded to mock me to the other salesman i still cant believe that actually happened ive never had a salesman mock and make fun of me right in front of me i could clearly hear him mocking me and he did it anyways, yall need to avoid this place like the plague im never going to any red mccombs again especially not this one, also salemans name was like ardalan or something like that, dude is total scum i hope for my sake and his i never see him again i cannot ever forgive him for stealing 10,000 dollars from me and lying to me repeatedly read more

Damien was outstanding. His approach was professional and polite, not demanding, and pressing. I truly believe he will be one of your up and coming superstars! Everyone should go see Damien for your next vehicle! Elsa/David read more

McCombs Ford West - Car Dealers Near Me - San Antonio, Texas

Unfortunately, typical Sales BS , typical dealership promises of getting stuff fixed before we signed on for a used car and was assured it was on paper to be done . Had a scratch on a used car I was buying was told we had to bring it back to get it taken care of because they had tried before the car hit the lot. Now being told to go to a Subaru dealership to get paint match or pay for another buff. Bunch of inconsistencies in the conversations I've had regarding this before and after we bought the car. I worked in the industry so I half expected this, but everybody plays so nice and helpful before you sign on paperwork and of course I signed already so we're not important now. Dealt with Ronney, overall nice guy just wish they would have honored what was told to me read more

McCombs Ford West - Scratch that was promised to be addressed. - Car Dealers Near Me - San Antonio, Texas

I LOVE McCombs Ford West! Curtis has been amazing and has always gone ahead and made sure that they have taken the best care of me! My favorite part of the Quick lane; they do a video of what they're doing and explain it as they go along! I LOVE documentation! Always 5+ stars and highly recommended. No matter when I've needed something done, they've always been there for me, and have always been more than fair with their prices. read more

Ordered a ford maverick from Chris Gates back in June 2021. Fast forward to now Feb 2022 it finally arrived and I could not be happier.. My sale rep Chris was great, over the 7-8th month wait Chris was in contact through out the entire process, answered all my questions. To be honest I was nervous as I was reading a lot about dealerships charging over MSRP. The dealership kept there word on my MSRP maverick price and I could not be happier with this dealership. They went above and beyond, I highly recommend calling Chris Gates if your needing a new vehicle. read more

McCombs Ford West - Just finished paying and about to drive off in the sunset - Car Dealers Near Me - San Antonio, Texas

Great, thoughtful service from Ken Egle at McCombs Ford West!! Not the first vehicle we've bought through him and it surely won't be our last!! Kudos to you, Ken, for always coming through!! read more

Do not buy from this company. The guy that financed my vehicle was trying to sell me extra coverage on an electric vehicle for 5k keep'd trying to convincing me after saying no so many times. At the end I got some limited coverage for free which now I knew I could've brought my price lowered as there is nothing free in life. Plus, he put me on a 6 year payment plan which I didn't want and totally was distracted with him selling me an extra coverage while I was trying to read the contract. BEWARE: They have a web camera recording you without your knowledge. When I asked is that camera recording he said yes and then pointed to a small sign pasted on the window that says they are monitoring for training purposes (not in those words but hopefully you get the idea). The sells guy that sold me the Ford lightning was cool, but new and didn't know very much about EV's. I think if he knew more about the EV I would've brought the next best thing. Then I found out they never entered the master key for the key pad and now I have to go back to the service department and wait for an hour so they can enter the code. Finally got my sticker and plates; and they didn't know where to install the front license plate at. The guy wanted to drill the plate in the bumper. Luckily for me I told him I'll take care of it and when I got home I found where it needs to be install and it's not on the bumper. This is my second new car I brought in two years and with the ford Red McCombs West by Ingram I felt like I got hustled. read more

*before you read, we only went back to this location BECAUSE they said they wanted to "make it right" after ripping us off!* Beware! Salesmen are very incompetent and disrespectful! I'm writing this review on behalf of my partners purchase of his F-150. With the initial fee at time of purchase (25k), they ended up tackling on a dealership fee (2,500k) so that it could get serviced before taking it home (it had a busted water pump, and other minor issues). The pump was semi fixed, but the other issues were never even fixed! We were attempting to sell it back today for at least 25k, and they offered 21k. What a joke, and didn't want to even compensate us for the 2,500k charge. Mark, who initially assisted us, had a very unprofessional work attitude, sighing when he would leave his room, each time we asked to get more info. We asked to speak to the manager, the finance manager, and even Amanda, who had initially told us to come back so they could make it right, but Mark told us "they weren't available", which was a lie. We then spoke to another salesmen, can't remember his name (short, older, and wore a hat), and he basically said that my partner was stupid for trusting them to fix the truck, basically saying "...you've gotta be careful who you trust in this business", basically calling Amanda, a liar, and saying she does not know what she is talking about. Basically, what I'm trying to say, is this place is full of a bunch of morons, who would rather blame their co workers for mistakes, rather then try to make it right, regardless of what happened initially at purchase. read more

Worst experience ever.High pressure salesman.Open recalls on vehicle we weren't told about.No warranty left on vehicle.Were not told when vehicle was placed in service for warranty.No Carfax provided.Not offered $500.00 trade bonus as advertised.Trying to get a different vehicle from them,unsuccesful. read more

So I was looking for another vehicle for my wife and we decided to stop here. Max Herrera met us as we got out of the car. This guy was sharp and didn't hold back any info about the cars. He listened to what we were looking for and boom, he delivered. We got more than what we wanted and an awesome price!! Thanks Max and McCombs Ford West for a wonderful experience!! read more

Before going to a Red McCombs dealership in San Antonio you should beware that all sales persons are not equal. We had a great experience with Erika White at Red McCombs Toyota, Mel Halik at Red McCombs Ford and Gregorio Montalvo at McCombs Ford West. They were honest and truthful. However, the treatment we received from Ronney Vargas was far from professional. My wife talked to Internet salesperson Kris Laguana and was told that a car was available to see at the McCombs Ford West lot so we drove over. Upon arrival the car could not be found by Gregorio Montalvo but he offered three other vehicles available in the same price range and mileage. Over the last few days, I have found that internet postings are either not up-to-date or are used to lure buyers to a specific lot so that they can be sold something else when the car of interest is not available. While Gregorio Montalvo was checking on a car, Ronney Vargas entered the office and introduced himself as the Inventory sales manager. When discussing price with Ronnie, he told us that he could easily sell the car for a price 60% more but he would sell it for our cap since we had made the trip. When the initial offer came it was 20% over what had been discussed. He said that the price on the paper was as low as he could go given that anything lower they would lose money since they paid top dollar for trade-ins stating they paid $10,500 for the trade-in. I made my offer and he said that he would likely lose his job if asked to come down to that price. He counter offered and I stood firm. Ronnie stated that should they accept my offer he would not do any maintenance work on the car including removal of a nail in the tire found during inspection given his shop hours cost money. I informed him that earlier he had stated that all used cars were inspected and sold to a higher standard at Red McCombs than an independent used car lot. He departed and sent Gregorio to inform us they had accepted our offer but wanted to ensure that only specific safety work would be done to ensure the car was brought up to a minimum sales standard. I might expect the sales tactics employed by Brandon at some fly by night used care sales lot preying on unsuspecting buyers but not by a reputable business such as Red McCombs. I did not find Ronney during a review of the Red McCombs Ford West website as a manager which further makes his statements suspect since he did not reappear after his poor treatment of my wife and I even after offering to provide his business card. read more

Thank you Victor Shields for being an awesome salesman for the purchase of my sons Maverick Ford Pickup Truck. He got him exactly what he wanted. The only downfall is that we can't figure out how to work his keyless door locks. We will have to stop by again. read more