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    Red McCombs Drive Away Motors West

    2.8 (245 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

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    Rachel A.

    The worst experience ever. Took my vehicle to the dealership to figure out why I was receiving a warning message (charging system service soon) on the dashboard. The service rep did a pre check before diagnosing and said I needed an oil change and coolant filled. I told him to proceeded as my premium warranty covered it. Three days passed and they contacted me that I had rodent damages. He gave me an estimate of $5,600( because of the labor of removing dash, harness, carpet) replacing the whole harness. I told him it was a lot and we would think about it. He suggested putting my insurance through or if I did not want to go through my insurance he can have it done for $800 by patching it up and adding a wire. He later told me he couldn't do the $800 and I would need to do the $5600 bc of my warranty (which does not cover rodent damages bc it's not manufactured). He then calls me. He didn't even say who he was. He went straight to "I ordered the parts" confused I responded, "wait who is this? What parts? " He explains who he was and I tell him I never agreed to move forward. He then tell me I needed to make a decision quickly because I would be charged a canceling fee. I questioned him of why he ordered the parts if I never agreed and he canceled. I told him I didn't want to go through with the repair (because I had found another shop that would fix it for me) He then proceeded to charge me $570 for the labor of the diagnostic and did not change my oil. I confronted him about the oil change and asked why that wasn't changed he said "I didn't think you wanted changed" when I had told him since the beginning (see referenced screenshot of my txt) I wanted the oil changed. Yet he was so QUICK to order my parts without me confirming. NEVER coming to this place and I will tell everyone about my experience. Horrible customer service.

    Walking in the car dealership
    Judelka J.

    Este mensaje lo quiero poner en español para mi gente latina. Por favor no vayan a este dealer a comprar ningún carro. Los precios que tienen son muy altos y si vas a Boerne los encuentras muchos más económicos de entrada. Yo tenía una cita para ir a ver los vehículos y terminé hablando con 3 vendedores por que no se pero nos pasaban de uno al otro. Cuando vino el momento de ver números ellos inflaron los precios por casi $5 mil dólares más y después también quieres que pagues por productos que uno no pidió pero ellos se los ponen a los vehículos para que se vean más atractivos y te lo quieren poner en el préstamo para ellos ganar más dinero eso quiere decir que te están robando más dinero. Todo lo que ellos le ponen al vehículo el manufacturero le devuelve el dinero y si tú pagas ellos duplican el dinero o más por qué te quieren cobrar mucho dinero por eso y puedes pagar mucho menos si lo haces tú con otra compañía y no con el dealer. Está gente no quieren ayudarte solo quieren tomar los compradores de bobos y sacarle mucho más dinero. Piensen dos veces antes de ir. Yo me paré y me fui tan pronto vi que son un scammer. Buenas suerte a todos y espero que este mensaje los ayude.

    Vehicle was left outside for ~6 months full of dirt, bugs, cobwebs and musky smell
    Benjamin K.

    I am writing to share my recent service experience at McCombs Ford West, which has been extremely disappointing and frustrating. My vehicle was in their possession from December 3rd until May 25th, primarily due to parts being on backorder. While I understand that parts delays can occur, the handling of my case was unacceptable. Initially, the first service advisor, who has since been dismissed, was completely unhelpful and failed to communicate effectively or assist with arranging a rental car. It was only after I reached out to the general manager that I was able to get a rental car set up. The issues began with the fact that it took two weeks for the dealership to even diagnose that the transmission was completely gone on my vehicle, which has only 26,000 miles on it. During this time, I spent approximately $1,400 on a rental car out of pocket because Ford did not assist with the rental. Even when Ford eventually agreed to cover the rental, it was only for a maximum of seven days, which I had to fight to extend. This involved repeatedly contacting both Ford and the rental company, Enterprise, to ensure the extension requests were processed, as they frequently were not. Additionally, Ford's policy only covers Ford vehicles up to a certain dollar amount, leaving me to pay the difference and taxes on the rental car, which added up to another $200 or so each month. This was on top of my regular car payment. The service department's communication was consistently poor. After the initial advisor was fired, my second advisor lasted only about a month, and the communication issues persisted. Although slightly better, my final advisor still failed to maintain adequate communication, though he informed me that the transmission was finally on its way to the dealership. On May 21st, I was informed that my car would be ready by Friday, May 24th. Since my car had been in the shop for nearly six months, I requested an oil change. While I did not expect this service to be free, a courtesy discount would have been appreciated. Instead, I was charged the full price. When I picked up my vehicle, it was returned to me in an unacceptable condition. The car was filthy, with cobwebs, dirt on the paint and seals, a musty odor inside, dirty floor mats, and greasy handprints on the door panel. To make matters worse, the car also had hail damage that occurred while it was in their care, and they did not tell me, and I only found out after I cleaned the dirty vehicle. This lack of care for a customer's vehicle is inexcusable. Aside from the general manager, my interactions with the entire team were overwhelmingly negative. Reaching a service advisor by phone was almost impossible, as calls frequently went to voicemail, and emails went unanswered. This experience has severely damaged my trust in Ford's service network, and I hope that steps will be taken to prevent other customers from going through similar ordeals.

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    1 month ago

    just do drive time don't even waste ur time with these demons they do not sale cars they just get ur information so they can talk shit

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    6 months ago

    Rude. Manager hung up on me. Would not recommend. Reception was nice but when it gets to managerial level I would say unprofessional.

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    1 year ago

    I'm very happy with the mustang I recently purchased. Majd Tabrizy (JD) was so helpful. Thank you!

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    Page 1 of 7

    Ask the Community - Red McCombs Drive Away Motors West

    Review Highlights - Red McCombs Drive Away Motors West

    Our Salesperson is Ken Egle, and I must say he has proven to be an incredible asset to McCombs Ford West dealership.

    Mentioned in 4 reviews

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    Cavender Toyota - My beautiful Sienna!

    Cavender Toyota

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    My experience with Cavender Toyota on my latest purchase was good overall. The bottom line is that…read moreI am very happy with the car that I purchased and feel like I got a competitive rate, especially considering some of the incentives in their pre-owned program. There were a couple of bumps in the process that I consider typical when purchasing a car at a traditional dealership. I initially set my appointment up with Francisco Berrios. After learning that I was interested in looking at pre-owned cars, he turned me over to Zach Drysdale, who was more familiar with the pre-owned inventory. Zach was the salesman who handled the primary points of the sales process. He did a good job of listening to the features that I was looking for in my purchase and helped guide me to some of their options including some special incentives on new cars that he thought I should consider. I still leaned toward pre-owned. The dealership had given me a nice, competitive offer on my used Camry and I had a specific price point in mind that I communicated. I was primarily interested in staying with a Camry model, but was interested in looking at a hybrid model. I was somewhat hesitant, but Zach was able to give me some data and personal testimony that eased my mind. After test-driving a couple of cars we sat down to discuss the price. I made an offer and, as is typical, he went to get an okay. We had settled on an amount, but Zach said that the offer could be applied to a different car than the one that I drove, although it was the same year and model, and seemed to be almost identical except for the color. I never did understand why the deal worked with that car instead of the car that I had driven. It didn't appear to be significantly different in any aspect and I actually liked the color better. Zach didn't seem to know of any other feature differences either. But this and the next steps were a bit confusing and could have made me step away from the deal. Part of the issue was due to my schedule. I had to put the deal on hold because I had a commitment, and I explained that I would be able to come back the following day. Francisco had returned and another gentleman who I assume was an upper manager who gives the final okay in settling on the deal came to speak to me. He made an offer $100 above what I had tentatively signed for-- and thought the deal was for. This was quite confusing because I had thought the price had already been established. He put a little pressure on me to stay and finish the deal. I explained clearly that I was simply out of time and could not finish the process that afternoon. So, I left and Francisco assured me that the car would still be there for me when I came back the next day. When I came back the next day, the price was indeed a little more than I had signed for, but as I said up front, I felt like it was still a good deal. It was a 2026 pre-owned car, with a pre-owned price, with only around 30 miles on it. I had seen '24 and '25 Camry hybrids at other lots that had a couple of thousand miles on them for about the same price. So even though there were some negative points in the process, I felt like the deal was competitive and I'm very happy with the car that I purchased so far. As long as it doesn't give me problems, I'll be happy with it for a long time, but that's why I usually buy Toyotas. Zach and Francisco were good to deal with, but as I say, Zach was my primary salesperson for most of the process. By the way, the financial officer who took me through the paperwork process, Ricky Rodriguez, was a delight to work with.

    I bought a Tundra from them last October; the salesman emailed me several times to assure all was…read moregood. I emailed him back several times with concerns and no response. We recently needed more info on our extended warranty, and I have made 10 phone calls to them and literally can't get anyone to pick up. If I talk to service or sales, they send me to finance and the phone rings for 10 minutes. Once they have your $$$ it goodbye.

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    I parted ways with my Kia Stinger today, thanks to IPAC Mazda and the absolutely amazing SHAWN…read moreSOROLA!!!! PUBLIC SERVICE ANNOUNCEMENT: ASK FOR SHAWN SOROLA! IF HE'S NOT THERE, ASK WHEN HE'S RETURNING TO WORK. THIS MAN IS ABSOLUTELY AMAZING. OF EVERY SALESMAN I'VE HAD, SINCE PURCHASING MY FIRST CAR, SHAWN IS THE BEST, NUMERO UNO!! Again, Ask for Shawn! Ask for Shawn! Ask for Shawn! Ask for Shawn! Oh I forgot something, ASK FOR SHAWN! He didn't pay for this publicity but dang it, he deserves it. Shawn is very professional and an excellent communicator. Not once was I left wondering about anything. He explained everything and answered every question. He had a lot of patience too. He's also nice to look at...very nice to look at at. What a great way to start the new year with a brand spanking new 2023 vehicle! Bye Bye Kia Stinger... Thanks to everyone, and my two favorites... SHAWN and Andrew! If y'all leave this place, I will find you. This is how much I like and appreciate you.

    Dealer charges "mandatory packages" adding up to $4,500.00. I'd recommend shopping at north park…read moreMazda (where the packages are optional), or going to Cavender Toyota. We went to the dealership with the intent to purchase a new vehicle or certified pre-owned Mazda cx-50. The sale rep was good, no issues with a man doing his job. When it came to start talking process of the vehicle, they came with a paper saying mandatory protection package ($2,999.00), low jack ($999.00) , and tint warranty ($499.00). I told them I was not interested in those packages. They said this was non-negotiable and would be mandatory. They could look into discounting the packages, but they were mandatory to remain. When I spoke out about the packages should be optional, the floor manager came out and told me that those were mandatory packages that could not be removed. That final discussion with the floor manager was incredibly off putting, and made us feel as if we were being reprimanded for even requesting the packages be removed. I was told "we are a for profit company, and ever since Covid, things are different now". We hadn't even discussed negotiating the price of the vehicle. They also came in higher than the online price of the vehicle on their initial discussion, which was off putting in of itself! I understand a company being for profit. They need to make money, I get it. But this is robbery of customers at their own expense. I don't know if this is a ploy to try and inflate their bottom line of senior leaders, or if this is just an attempt to having bragging rights, but it drew us away from this dealership that used to be pleasant in prior years. I'll never go back to that dealership. Stay away!

    IPAC Pre-Owned Outlet

    IPAC Pre-Owned Outlet

    (30 reviews)

    TERRIBLE place, I went here for a test drive from a ad I had found on car gurus. When I called…read moreabout the car they said everything I wanted to hear, I took it for a test drive and then they sat me down to go over the details. Everything was going great till they asked me to sign a paper that says that if I'm satisfied with the car I'll buy the car, FIRST RED FLAG: DO NOT SIGN ANYTHING. Then they tried to jack up the price by over $7k!! They said the price on the ad does not reflect the price of the car, they said it goes by the price of their website. SECOND RED FLAG: The price matched their website!! They then said that the price listed was only for veterans or had special exempts! Next they said the reason it was so much more was because of the extra dealer package they added to the car. THIRD RED FLAG: They make it sound like they added a ton of stuff to Jack up the price when in reality it's just a common scam dealers do to fool you. DO NOT FALL FOR THIS PLACES TACTICS. YOU'VE BEEN WARNED!!

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    A-1 Auto Broker - 2015 Hyundai Azera

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    I purchased my used BMW Z4 - 3.0L inline 6 with high mileage. I'm not afraid of high mileage cars…read moreif they appear to have been routinely taken care of and properly maintained. The body was in excellent condition in spite of its 18 year age. Even the Michelin tires 225 ZR-17 were either new or almost new with low miles on them. They were in excellent condition and with the highest speed rating available. This is a huge selling point for me. Go price these tires today and you will see they are very expensive and of great quality and safety. The leather interior was in exceptional condition as well. The engine had good power and the automatic transmission shifted smoothly as well. The automatic power top was not working at the time and this was not a critical item for me. I will fix it in due time. The ride was not as smooth as it could be and so I will replace the shocks and/or struts when time and money permits. This is my 3 used car purchase from Hani in over 20 years. He is an avid car enthusiast as I am. He always buys special and or unique cars e.g. some with immaculate leather interiors, all the repairs records and/or with OEM books, new or almost new matching tires, very fast cars with Turbos or superchargers, sporty, luxury, or both. Any used car we buy will always need additional work, maintenance, parts, etc. But, in my experience with Hani's cars, he has been very successful in acquiring cars with a lot of potential. And, his prices have always been extremely competitive and more than fair and reasonable. When buying used cars, it is always "caveat emptor" (Let the Buyer beware). That is Latin and legal terminology used when purchasing used homes and/or cars, etc. It is our job as Buyers to examine the products and to decide whether or not we are willing to accept the flaws and or issues along with its great selling points as well of any used property we purchase without any warranties whatsoever.

    I came in looking for a potential replacement for my car thinking it wasn't worth keeping, and Mr…read more Hani ran my car's history through CarFax and after examining it thoroughly recommended that it had no problems that warranted anything more than taking better care of it. His expertise on the matter combined with his generosity & honesty provided an incredible experience!

    Red McCombs Drive Away Motors West - car_dealers - Updated May 2026

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