I parted ways with my Kia Stinger today, thanks to IPAC Mazda and the absolutely amazing SHAWN SOROLA!!!! PUBLIC SERVICE ANNOUNCEMENT: ASK FOR SHAWN SOROLA! IF HE'S NOT THERE, ASK WHEN HE'S RETURNING TO WORK. THIS MAN IS ABSOLUTELY AMAZING. OF EVERY SALESMAN I'VE HAD, SINCE PURCHASING MY FIRST CAR, SHAWN IS THE BEST, NUMERO UNO!! Again, Ask for Shawn! Ask for Shawn! Ask for Shawn! Ask for Shawn! Oh I forgot something, ASK FOR SHAWN! He didn't pay for this publicity but dang it, he deserves it. Shawn is very professional and an excellent communicator. Not once was I left wondering about anything. He explained everything and answered every question. He had a lot of patience too. He's also nice to look at...very nice to look at at. What a great way to start the new year with a brand spanking new 2023 vehicle! Bye Bye Kia Stinger... Thanks to everyone, and my two favorites... SHAWN and Andrew! If y'all leave this place, I will find you. This is how much I like and appreciate you. read more

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Dealer charges "mandatory packages" adding up to $4,500.00. I'd recommend shopping at north park Mazda (where the packages are optional), or going to Cavender Toyota. We went to the dealership with the intent to purchase a new vehicle or certified pre-owned Mazda cx-50. The sale rep was good, no issues with a man doing his job. When it came to start talking process of the vehicle, they came with a paper saying mandatory protection package ($2,999.00), low jack ($999.00) , and tint warranty ($499.00). I told them I was not interested in those packages. They said this was non-negotiable and would be mandatory. They could look into discounting the packages, but they were mandatory to remain. When I spoke out about the packages should be optional, the floor manager came out and told me that those were mandatory packages that could not be removed. That final discussion with the floor manager was incredibly off putting, and made us feel as if we were being reprimanded for even requesting the packages be removed. I was told "we are a for profit company, and ever since Covid, things are different now". We hadn't even discussed negotiating the price of the vehicle. They also came in higher than the online price of the vehicle on their initial discussion, which was off putting in of itself! I understand a company being for profit. They need to make money, I get it. But this is robbery of customers at their own expense. I don't know if this is a ploy to try and inflate their bottom line of senior leaders, or if this is just an attempt to having bragging rights, but it drew us away from this dealership that used to be pleasant in prior years. I'll never go back to that dealership. Stay away! read more

Claire Lundy the service manager needs to be fired. He was rude and demeaning and verbally accosted me over the phone. I brought up the ghost touch issue my car has been facing for years and they have failed to fix. They waited until it was 500 miles outside my warranty to tell me what the actual fix would be and it would cost $1500. When I complained he to the service manager he told me my problem was with Mazda and not him. He refused to take any responsibility for his technicians misdiagnosis over the years. Moreover, they wanted to sell me a new CMU for $1500 when it was a screen delamination which was only $675 at NORTH PARK MAZDA which they are helping me get reimbursed for. This service department is simply there to scam you, tell you the problem is with corporate and not them. read more

I've recently have had the worst customer service/ resolution to a tint issue done on the car. An have been avoided by mgr Howard. The last interration we had said he had my check in his hands which would be sent out until Monday cause the office was closed Friday and Saturday. Didn't seem to want me to go pick up the check my self. He insisted it had to be mailed to me. Here we are about 2 weeks from that day and no check! I have called and dealer couple time i just want an answer on the status of my check that's only for $200 so I can go pay someone I trust to do my tintQ. Which he said he could not refund more than that because they have lost money on having redone my car tint 4 TIMES, how is that my fault that is an issue on your end not mine. I've taken in my CX30 4 times to get tint redone. But he wants to talk about spending money on paying for the service. Sorry but i have racked up miles and let alone wasted gas going to you guys as i don't live in San Antonio.! As a first time buyer with you guys yall started off amazing ever since they made changes to the management this went south.! Ive given my time and yall opportunity for this to be resolved, and I still continue to get the same service. Dealer charged about $600 for two windows to be tinted from the day got the car I made y'all aware of it as it was missing about 1in of tiny on both windows. Then four months later, for second time the tint bubbled up. Got redone for the 3rd time made the excuse that I have to allow it to sit for 48hrs for bubbles to clear, this is not my first tinted car! they Kept the car for 2 days and the tint got Redone the 4th tint and was still bubbled up. Mgr Howard said he would look at it when I went to point it out to him again he just overlooked it and tried to avoid the areas I pointed at. I even walked around the lot and pointed out cars to him that the tint had issues that had been on the lot for over 2 weeks.He even said some don't complain about the little bubbles sorry but if I paid $600 for two tinted windows I at least need them to be right! my money does not grown on trees! Also i get my car was not clean when i took it in but the fact that it was stained with the solution they use for the tint made it worse Never buying a tinted car from them.! read more

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In my experience, Andres provided exceptional assistance. While he wasn't assertive, like other dealerships I have visited, I highly recommend seeking his services. read more

EVERYTHING HERE IS A JOKE DONT GO HERE ! FROM STAFF TO AUTOMOBILES .Trust me and SAVE your Money !! This place is a JOKE you're better off buying something off facebook ! Brian in services needs to be fired he makes nothing but excuses. I honestly don't know how he or this dealership still have employment . Very disappointed because I got this car for my birthday and it's been nothing but problems since day one !! Sound system failure , parts failure and car failure. read more

Walked in parts department to get an oil filter for my vehicle got greeted by a young guy gave him my vehicle info then he ask me for my vehicle vin # then he answered the phone, ten minutes later iam still waiting he didn't even look at me,iam like i need help i see a lady on the other side but she's busy in the phone too there is another guy in the room but he's on his phone,finally an older guy walked in and help me i was out of there in 3 minutes, what i experience is really bad is it because iam just buying a filter or they just have a bad customer service i think iam gonna have to go elsewhere and advise everyone too.this dealership is located at 410 between ingram and culebra IPAC MAZDA. read more

I went in yesterday 6 people in parts dept and not one person acknowledged me for over 20mins... then a guy comes up his name was .." juan arizola" avoid this jerk at all cost actually avoid this entire parts dept... he finally notices me after 20mins sits at computer doesnt say may i help doesnt say what do yu need doesnt say one word....very professional. Leans over looks at my phn without asking me. Then runs to a rear computer ..still he hasnt spoke a word ..n 15 min more later he comes back with exact screenshot that i have . And trys to say i have to buy every part and cannot buy just the parts i needed. Told him i already bought my pilot bearing throwout bearing and my pivot bolt replaced a week ago N i didnt need anythg on the screenshot anyways all i needed was the fork and 6 replacement flywheel bolts. N 6 pressure plate bolts since they arnt suppost to be reused..... genius jerks didnt believe i guess that i already drop my transmission and changed imput shaft seal n rear main seal already ... since theu dont speak or communicate he had no way of knowing... n tells me i have to replace and buy all the parts and what i needed was on a totally different screenshot i had the part numbers ready n everythg to help HIM OR THESE JERKS.... and they just did not wna serve me ...so i get into curseing these guys out ..when they tried to lie and force me to buy all 3 parts vs just the fork.. so in hind sight fk these guys. I used to work at a part house for 20 years and they think ypung looking 40 year old guys are morons when i worked a boeing for over 10 years and have a aircraft mechanic bachlors degree... which obviously ben . Leslie and juan jerkoff do NOT HAVE NO BASIC EDUCATION NOR A DEGREE!!! OBVIOUSLY SO .. i suggest if your going in here aNd need a part you beter have a soapeana with yu for the part ...cus if yu dont ...these punks.. have no idea how to communicate.. dont want to sell u what yu need...nor ask you what you need.. ....n dont even care what yu need . ..you GET WHAT THEY SAY YU GET AND YOU HAVE NO RIGHTS OR AUTHORITY TO BUY WTF YOU WENT THERE FOR... THEY wana play gatekeeper or wna play prick face ...there just pure jerks ..i .filled complaint with ben so called parts manager ...a leslie service manager also a prick ....now im on here.warning san antonio ...go to north park not ipac since thats only other place to get these parts i needed...... n monday ima call owner of ipac..and show them my recording of the entire neglect and pissing contest they created Then im reporting this to mazda!! N mazda head quarters I have it all on video and audio on a camera pen ..that was on my shirt....cus i saw the reviews b4 i went in....and glad i went prepaired with a camera spy pen .... they might think they have the last laugh. But there the ones going to the unemployment line . You all all complete asses. .. nobody NOBODY GET MAZDA PARTS FROM HERE EVER!!! THEY WONT BE IN BUISSNESS MUCH LONGER I WOULD GIVE U NEGATIVE 20 STARs IF I COULD ...BEN YUR A ASS... SO IS UR SERVICE MANAGER...n posting video on you tube so be ready for the fallout ...got a problem with my review come and take it.... n we will see whos still standing when its done n over with . read more

Make sure to ask for and itemized purchase order prior to signing any paperwork. A lot of times you don't realize all the extra optional charges they add to the bill. You can take off all the extra charges if you look at the itemized purchase order. It was my favorite vehicle and worth the cost but I could have saved a lot. read more

IPAC value package, which is on ALL vehicles they sell is the biggest scam ever. 1,995 for nitrogen in your tires(80 bucks), wheel locks(60-100 bucks), interior protector(20-30 bucks), ceramic coating for paint(100ish bucks). Somehow that doesn't add up now does it? read more

This establishment is the worst possible place to buy a new or used car. I have been lied to. I've been given the runaround. I've called repeatedly and left voice messages and never received a phone call back or a text back. They tell you whatever they want to get you to buy the car but could give no f^**s after that. I don't understand how they can go making a living off of lying to people consistently. If I could give it zero stars, I would. read more

Jordan gave us exceptional service. He was very professional and very understanding. I am so thankful I was able to work with him. If you're in the market to purchase a vehicle, I highly recommend service with him. Thank you so much for your patience and willingness to get us a vehicle. The Gil family read more

Car maintenance is always an on-going thing and it was time for an oil change. So yesterday I called and set up an appointment with them to take my car in. I also needed to get my state inspection done as well. I was there around 7:40 in the morning and was greeted by a Service Advisor. He was friendly and ready to start the day. I waited a little while in their customer waiting area (which could definitely use updating to better treat those waiting for their vehicles) while my son came to pick me up. Did have a pastry while I waited. They usually have a box with them and breakfast tacos. I got a coffee from their machine, as well. About fifteen minutes later my son showed up and I was on my way home. Before it was even 9:00, I found a message on my phone saying my vehicle was ready for pick up. Wow! Now that's what I call service! Super fast. Thanks to Randall and the technicians for getting the work done in a very timely manner. Great job!! read more

IPAC Mazda - Good breakfast taco and a fritter while I waited. - Car Dealers Near Me - San Antonio, Texas

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Avoid at all costs! False advertising to get people in the door, (like saying you won something valuable in the mail or a certain deal, but it is a scam. It's comical how it plays out too. You show up there and ask about the win or deal and you think you won a TV or vacation, but you didn't win based on that and can only check if you sign an arbitration agreement after which you'll find out that realistically you won a damn F-tier almost worthless coupon for some random unknown vacation company), they don't communicate details of deals well at all and will absolutely screw you out of money. They will convince you to get an upgrade even if that's a preowned vehicle for you. They will start to even discuss what it is you might need in a vehicle but don't let them suck you in. Leave if you've made the mistake of going that far. CUT. YOUR. LOSSES. They'll sell you a car, but they follow the stereotype of fast, loose, and shady to a T. Obviously it's a workplace and some regular people gotta make a living and they'll be nice, some might be reasonable and have a conscience, but mostly they're motivated only by money and sales. They'll be friendly and sound helpful all the while screwing you out of house and home on a ridiculous deal, payment, or encourage you do things that are financially risky and dangerous which could bankrupt you without a care in the world. You won't even see it coming and I'll admit their sales tactics are effective as you'll even walk out of there thinking you made off with a deal before realizing months down the road how bad they screwed you over. They care more about pushing sales than helping their customers. Don't even stop in the lot to browse, that alone is too much of a risk. I purchased a pre-owned truck with a trade in. I thought by getting "value" for my trade in that it would help but it was only their excuse to give a worse deal to validate the supposed value for the trade. I should've kept my crappy old beater, because at least I wouldn't be staring down anywhere from thousands to tens of thousands of dollars in charges with no vehicle at the end. Tried to trade in that truck elsewhere but I was so upside down with inflated value that I couldn't get out of it. That's partly how they get you trapped too. You can't get rid of the terrible price they frame as a good deal and loan balance they saddle you with. On top of this they told me amounts and values of the vehicle and literally told me the price but never clarified that was just the loan value without including the interest, which was also on a longer timeline than the average car loan which meant thousands in interest that was glossed over, all the while reassuring me that was what I would pay. I never knew how badly they scammed me until I attempted to trade it in elsewhere and was quoted for nearly $10,000 less than the value I had overall for the vehicle. Add to all of this, they told me insurance quotes and I got a deal I thought was good at the dealership to drive off covered, but when I left with the vehicle I was notified a day or two later that the insurance would be almost double I thought it would be and I had a nightmare of a time dealing with that as the insurance company even would cancel the policy the moment I didn't cough up the money the day it was due (well known company, but that's an other ordeal) meaning if you forget or don't have the money right then you lose your insurance coverage and have to hassle with them to get it reinstated. Honestly I'm going to be dealing with the aftermath of this for years on end, or if I'm lucky only a couple years. Purchasing a vehicle here is one of the worst mistakes I've made in my life. Find an upstanding dealer if you actually want a car, and don't fall for their scam advertising. read more

If you get this in the mail do NOT GO TO THE DEALERSHIP. You have one nothing but a $3 headset from Walmart. Which they are false advertising as an Oculus Quest VR headset. The girl said they are doing this to boost their reputation, yet are lying and scamming people to just come to the dealership. Congrats you did the opposite!!! read more

IPAC Mazda - Car Dealers Near Me - San Antonio, Texas

If you receive the mailer from IPAC Mazda, and you are one of the 'lucky' 100,000 winners, do NOT come over!! You will have your personal information collected so you can be entered into a separate raffle drawing. This is a scam to sell your personal to scam callers and grifters. read more

IPAC Mazda - A fake 'winner' flier with a fake car key. - Car Dealers Near Me - San Antonio, Texas

Be very careful with the parts departmen​​t. I bought items 1 from them. Went to return item 1 for a refund. That same day, I wanted to buy 5 bottles of item 2. What they did was take the credit from my return and applied it to purchase of 5 bottles. Let us say item 1 was $20. 5 bottles was $100. Parts took my $20 and credited it to the new transaction. They charged me $80 that day. The problem is now ​​​​​​​​​​I return all 5 bottles and they only want to refund me $80. I told them they owed me another $20. They said no because I only paid $80. I said no, I paid $100, because you credited my $20. Be very careful. I said look I returned everything but I am still missing $20. I asked them where the $20 went? They responded I only paid $80 that day. I said I paid $80 and my $20 credited return. I was only refunded $80.​​​​​​​​​​​ read more

Very bad experience never will I recommended Ipac to family or friends or anyone for that matter. I feel that the vehicle I was meant to go look at was a bait vehicle to lure customers into buying different vehicles. Seems like a shady Sale tactic. Call Mario the salesman for a particular vehicle to purchase never did he mention the vehicle was sold two hours before my arrival. Called to confirm availability before I arrived read more

Brendon at Ingram Park Mazda is why people HATE car shopping. I want a very specific car, he called me and said great news, he has it. I told him that's awesome, I live in Austin, I can give you a deposit over the phone, he said no, you must come in if you want this car. I did not feel comfortable with him, so I spoke to a manager, who handed me off to someone else, when I asked him if they had that car, he said no we do not. So Brendon lied, he was trying to trick me into driving an hour to his store so he could try to sell me on something else....the old bait and switch game. Super cheesy. read more

Would not honor Kelly blue book partnership sale price which is funny because Carmax actually paid more than blue book... Tried to say I needed new tires- carmax disagreed and paid me more than I expected... Why do business with people who aren't honest or transparent? I won't be back! read more

Horrible experience! False information run your credit without your consent they used my pre-approval letter from another lender came back with BS never again! read more

I would give this con-artist filled stealership 0 stars if I could. I don't normally write reviews but I am appalled at how this place runs their business and want to warn people to avoid at all costs. Trying to buy a used car here was nothing but a dishonest, deceitful process. I was blatantly lied to about other people coming in to buy the exact same car at the same time as me SEVERAL times/days. They made it seem like a race and said it was first come first serve and then switched their narrative and said they would sell the car to whoever paid the most (even though the alleged "other customers" weren't even there anymore). They also outright told me the prices online are for "advertising" purposes and that they really want to sell the car for msrp!?! That's called false advertising. On top of that, they FORCE 2 packages on you totaling almost $3k. According to Mazda's website, it says the packages are optional and cannot be required but IPAC tried to do just that. They refused to show me legal documentation stating that the packages are a requirement (ha). Every time we called them out on how absurd the whole process was, they had no defense. I am truly shocked that people live their lives LYING just to make a little extra commission. This is not a way to win new customers or retain clientele. I will never be returning and everyone in my circle knows not to come here either. Oh and the cherry on top, they reached out to me because the car is still available (proving my point that the other customers sitting there ready to buy the car were never real). read more

This review had originally started out as a 5 star but after hearing of the experience my friend had it's 2 stars at max. I sent a friend of mine over on referral after I had a great experience. What her and her husband experienced was a complete 180 and predatory. My suggestion to those who are not has experienced at purchasing vehicles just keep driving by unless you enjoy being taken advantage of (with no lube). This dealership will give you a referral "bonus" as long as you give them your SSN but their dealings with your referral make it obvious that they just need to keep their $100 and focus on the customer experience. Listen to your customers who are not sure which vehicle they want. Show your customers the numbers up front not just in the finance office. DO BETTER. read more

IPAC Mazda gets one star only because Yelp doesn't allow zero stars! :( We stopped by just to look at their selection on Christmas Eve. The dealership was closed but as we only wanted to walk around the front lot, that didn't matter. About a minute after we started, the security guard pulled up. He was polite but said the management didn't want people on the lot when they weren't open. This wasn't late at night or anything, in fact it was the middle of the day! We ended up going to North Park Mazda because we also stopped by there and were allowed to look without any problems. IPAC Mazda lost a customer as we ended up with a 2019 CX-5 at a great price from North Park. Yes, even something as small as not allowing potential customers to window shop is enough to drive me to go elsewhere. IPAC Mazda not only lost a sale but I will also recommend North Park Mazda to everyone I know, they know how to treat their customers right! read more

Car had a transmission issue but Brian from the service center was able to get warranty involved to get the repair covered. Great communication and reliable service. Would highly recommend. read more

Missed the mark on every single aspect. Set an appointment and verified that the car I was interested in was at the dealership. I get there and get handed off to a salesman who has no idea what I'm there for and makes me look up the stock number of the vehicle for him so that he can pull the car up. Get handed off to another salesman (manager) who walks us out to the car and we get handed off again to yet another sales person who tests drives with us. Find out when we return that they actually had me test drive a different trim of the car I wanted which happened to be more expensive but looked exactly the same (why have me provide the stock number just to bring a different vehicle than the one I asked for??). I clarified that I didn't want the one they just tricked me into test driving and was only interested in discussing numbers for the one I went in for. We sit down to discuss pricing and they put a piece of paper in front of me with $9000 worth of protection and "market adjustment". That's a total of nearly $45k (after TTL) for a vehicle with a $33k sticker price. What a joke. Don't go here unless you'd like to end up upside down on a car folks. They're slimy and count on you being either desperate for a vehicle or not smart enough to realize they're scamming you. I would advise taking your business elsewhere. read more

Beware of their service center. I visited the IPAC to have my passenger side window looked at because it was not going down. I was told the driver and passenger switch needed to be replaced. I was given the estimate of over $700 to repair. I decided to pass and just pay the $125 diagnosis fee. I ordered the switches online for under$100. I was surprised when the plate for the switches just popped out. It took me less than an 45 minutes to do. I don't see how they could charge what they do. read more

Beware!!! extremely incompetent when it comes to cross communication with in their organization. It took them 4 weeks after the due date to process my first payment!! Back story: I went in for a recall for my new 2018 Mazda, while I was there I was told that it was time for my first payment on the car and that I can pay at the dealership. So I paid my first payment on 18 December 2017 for a due date of 20 December 2017. I finally got the physical bill in the mail on 19 December and set my account. I waited a week to see if the payment I made posted but still nothing so I called Mike at Ingram Mazda to see what was going on and they kept on saying it must have gone through and that Mazda capital must have messed up. 3 weeks later in January, payment still hasn't gone through and now have a late fee on my account. I finally called the Sarah at accounting and was told that they mistaken the payment as a down payment instead of a first payment. The payment finally went through on 17 January 2018 when I originally made the payment on 18 December 2017. read more

Service Manager Anthony McLemore put good effort & responsiveness into my 11 year old Mazda, evaluating all aspects of a questionable electronic system. He did good, above & beyond, & my family appreciates his efforts. We drove away pleased. read more

very bad customer service. They lure with the promise that you won a TV. once they run your credit they will keep you there until you get tired (i am retired so I stayed). i walk out of there with a little bluetooth speaker valued about 40 to 50 dollars. Then they called to see if i can add my wife to the account....I started laughing cause i really thought that they were a joke. read more

Though this ipac mazda is reliable upon service, they are awfully slow. I sat outside with my bf watching from a distance and i have to say if it takes more than 4 hours LITERALLY just to change a battery then i could've taken my service to either o'riley or auto zone and had my battery changed within 10-30 minutes depending on if it's busy or not. read more

I have to give them props. They had my part in stock, and I was treated well. Their coffee machine was on point too! When I rolled up, I thought their customer service was a little odd but they nailed it in. Phenomenal job. Thanks for taking care of me. read more

Horrible experience. We recently made a new car purchase and JUST for kicks, we went to see the CX9; to see the numbers and know immediately if it was doable or not. Instantly we were approached by a salesman, Austin who I must say, was not friendly from the start. We explained our intentions (we weren't there to buy a car, but to see the numbers). He assured us he could work the numbers to where we could purchase and take the CX9 home that evening. We were spectacle but stupidly went along. Long story short, the numbers did not work out (as we expected). The insult came when they offered us a used car, that would require us to traded in our new vehicle (under 5k miles). We were floored that they would even consider making such an offer!!! The icing on the cake came when, they lost/missed placed our car key. We watched for 2 hours the circus, everyone walking in circles "searching for our keys" but not really even properly searching. We were even questioned several times if we had the key!!! We had to drive home for the spare key in 410 evening traffic and return to dealership in the same traffic!!!! We were told a replacement key would be made for us the following day BUT low and behold, our keys were found. The Sales Manager, Frank told us someone did not want to admit to having keys the night before; and they mysteriously appeared at reception desk the next morning. We completely understand things might happen, go wrong, people make mistakes, etc. This to us seem as if someone went out of there way to inconvenience us even further. While they did apologize to us, their apologies did not seem sincere from the Sales Manager to Store Manager. The salesperson, Austin didn't even bother apologizing. We would not go back to this dealership, nor would we recommend to anyone. Never had we ever experience a situation like this. read more

IPAC Mazda dealt with my girlfriend in bad faith. She purchased a 2021 Mazda CX-5 Touring edition and we had negotiated the price down to an out the door cost of $29,000. Since she was the one purchasing the vehicle once I had helped hammer out the details of the cost I left her to sign the purchase paperwork. I reviewed the paperwork 2 days later only to find out not only did they not honor the price we agreed upon as the FINAL price with no extras added in there they had tacked on an additional $2,500 in fees. An out the door cost indicates that is the price for the entire purchase into 1 agreed upon cost. They inflated the price and didn't bother to disclose any of it. The purchase has been completed but I will NEVER shop there myself and I am going to warn everyone I know and talk to to stay away from there as they DO NOT HONOR THEIR AGREEMENTS. I was shocked and appalled to see this. Their dishonorable and dishonest behavior tacked on an additional $37 onto the monthly car payment when payment size is already a factor. I believe in honoring an agreement even if they do not and I will never darken their doorstep again for as long as I live. They have forever cut off a possible return stream of revenue by their petty and shortsighted behavior. read more

This is by far the best car buying experience. Daniel was my salesman. He was able to answer all of my questions, not only about the Mazda, but about the Jeep and Nissan models. He took the time to make sure I made the right decision. Even after the purchase, Daniel has gone above and beyond, taking care of any questions and providing first class service. I have never experienced this level of service. read more

IPAC Mazda - Car Dealers Near Me - San Antonio, Texas

This car dealership is the worse ever. We are owners of Mazda's. We purchased in Dallas-Fort Worth where we are from. First we went to this dealership to attempt to buy a Mazda CX 9 CASH ON THE SPOT. The TWO sales representatives both were so unhelpful. Didn't even know where the cars were located on the lot. We ended up going to DFW and paid cash after doing a phone transaction following that horrible experience with IPAC. Then foolishly we assumed that at least we could get our car serviced there. I called yesterday 4 times. Each time got put on hold when asking to be transferred to service. Once someone answered and when I told them the service I needed, a headlight replacement on the drivers side, I was told to hold and someone would book the appointment. I held on for 15 minutes then the call dropped. I guess I should have known if they let $38K cash walk away they won't give a damned about a few hundred for service. They are close to our home so it just made sense but we are done. Do not do business with them. read more

Randy from the Service Department was very helpful and accommodating during a recent, unscheduled diagnosis needed on my daughter's car. He kept me informed, called to assure the issue and assisted with getting all done minutes before service closed so she could have her car before school started again on Monday! Appreciated the great customer service by Randy and Gabby! read more

Sit back cause this one is a doozy. I walked in to look at a Infiniti Q60 on their lot, I dealt with Darren at first, we had talked so I showed up to look over the car that my dad and I wanted to buy. I drove it and decided to come back for an appraisal on my Mazda the next day, didn't pan out fair enough and I left. I then return over a week later with my father with the Mazda looking to see if a deal can be salvaged. He drives it and decides to move forward, they them take us in and start the process for trade ins, they send this absolutely appalling guy, they said he was a manger, named AUSTIN pulling numbers out of no were in a desperate attempt to confuse us offering at first 15,000 and wanting to charge us more for the car @25498 him asking for 28k which he said was market. My dad and I then get upset and prepare to walk out and this guy who calls himself TooTall (TT) come to "save the deal". He then goes back and forth with us slowly adding money for the trade from 15k to 20500, always trying to use the whole "can you help me", saying I'm working with you "can you work with me" classic pushy tactics. He then tells me a fair number for the car and we at that point are just disagreeing on the drive out price. We decide to walk out and go to the car and think, I then walk up back to agree to the price and this other manager then tells me no no the price is 400 more. I tell him no and drove off, THEN TT CALLS MY PERSONAL PHONE AND SAYS HE WAS IN THE BATHROOM AND THAT IT WAS NOW ONLY 200 more than his original price!!!!! Stupid me I return and we come back in to get the deal done. They then relook over the car that same manage who had told me it was $400 more along with TT look the car over. TT THEN COMES BACK AND SAYS YOU KNOW WHAT MY MANAGER SAYS THE DEAL WAS ONLY IF U FINANCE WITH US!!!!. Presumably so they can stick it to us. BY THEN WE HAD ENOUGH AND LEFT FOR THE FINAL TIME SPENDING 4hrs here for not. I was shocked at the extreme unprofessionalism of these people to call me and agree to a price, more than our original, have me return there, and then to say no. IM WARNING YOU, YOU WILL REGRET DEALING WITH THEM, THIS WAS BEFORE A CAR WAS EVEN BOUGHT, CAN YOU IMAGINE AFTER. BUT THE REAl SHOCKER...... THEY SOLD THE EXACT CAR TO ANOTHER DEALERSHIP IN THE VALLEY. They skipped on a sale to sell to them... something is so wrong with that and this whole episode. I sent a letter to the manager no response... so all I could do was to post this review and file a report with the BETTER BUSINESS BUREAU (BBB). I really wonder and have expressed if these tactics violate the BBB policy. I have included pics that I have ,and gave in my BBB report, to highlight the actions and as proof. HEED MY WARNING. read more

IPAC Mazda - They sold the exact car to a different dealership rather than sell to me after all they put me through trying to buy this car.... just WOW - Car Dealers Near Me - San Antonio, Texas

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I would never go here again. Ever. And neither should you! We came from their sister store off san pedro to see if they could offer a sweeter deal on the new 2013 Mazda we had our eye on. The sales staff was helpful, its the upper management that has the stench of lies and desperation. I'm no idiot to think dealerships aren't going to try and make the deal as good for them as it is for you, but straight out lying is not the way you should do business. Our paperwork from NP Mazda was copied and given to us with smiles. Ipac refused to allow us a copy of the document they printed up showing the pricing and overall deal they were offering. After further reflection we figured out why. I had taken a picture with my camera phone and noticed they offered us a great deal and discounts but the price was still high. The picture shows them "adjusting" the car trade value of the current Mazda we have to disprove our trust in their sister store. Basically, NP was offering us 10k for our trade in, but at Ipac they wouldn't even offer us 9k. When we showed them our copy of the paperwork to prove the deal we were allocated at the other store so they could offer to beat it they came back with the paperwork i had to sneak a photo of saying the other store was lying to us and we'd get the best deal through them but they weren't offering to match the trade in value. When they did agree to up the trade value of our car the price we would pay (what they call the bottom line) didn't go down a penny! Turns out they'd increase the trade-in value of your car but they'd also increase the owed debt you still have on your car to balance out the difference making the bottom line stay the same. We owed 11k so we were adamant about getting the best trade value we could to keep the difference small as possible. They altered the paperwork to show our trade in would go up, but for every dollar more they offer to give you the price of what you owe on the car went up as well. WHAT AN UNDERHANDED TRICK! I will never go back to this location. We got jerked around and wasted 4 hours of our day here being tossed back and forth between managers who spent the entire time trying to convince us what jerks NP Mazda was. Not very professional. I was not impressed by their underhanded tactics and resorting to treating us like children who don't understand the adult world when we refused to buy in to their theory that everyone else would try to screw us out of money. read more

IPAC Mazda - Picture i had to sneak of the paperwork since they refused to make us a copy, showing our trade-in value and debt scam! - Car Dealers Near Me - San Antonio, Texas

I stopped by for one of their "sales event" wow! NO! This establishment lacks any professional presentation, the building is bland and dirty, the girl who assisted me and my husband was less than educated about her business and probably about 6 months pregnant with a shirt that had a botton ready to pop off and a dirty white bra visible! She lacked professionalism and knowledge. Oh and let me not forget our prize (which they ran out of so couldnt pay today) a $2.00 bill! And the nerve to request we return on Monday to pick it up! For two dollars I'll treat myself to a coffee before I step back into this joke of a business! In the market for a new car! Keep on rollin past this one! read more