Came here when I was well overdue for an oil change. The service was quick and I didn't even have…read moreto get out of the car. The crew were very nice and informative. I didn't have a coupon and they found one for me which was very nice. I think it was a great value for my money. Definitely coming back in the future for all of my other oil changes.

Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

My pickup wouldn't start. I know my way around an engine, so I diagnosed the problem as best I…read morecould from home in 100F weather and came to the conclusion that my fuel pump had likely gone bad. Not a repair I can do from home on this truck so it was off to Yelp Projects to get a quote for service on a worst-case scenario repair. Mark from Mendo Motorz contacted me back and did just that. I spoke with him on the phone and we went over what I tried and what it might be, and I was satisfied enough to have my vehicle towed in that afternoon. Knowing that my business depends on my vehicle running, they verified my suspicions before closing and Mark let me know that it would take a couple hours to fix come morning. Sure enough, it was ready before noon the next day, and considering a fuel pump replacement on my F150 requires dropping the fuel tank to do, it was a very quick turn around! The quality of the work was superb and communication was excellent the whole way through. The price for parts and labor was also well below some of the other quotes I was given which was only icing the cake! There is a 12 month 12,000 mile warranty on parts and labor, but I'm sure it won't be an issue. Top notch garage. I would recommend them to anybody.

Quick to answer my query and to give quote for business needed on a break job. Very easy to speak…read morewith and I appreciate their time and value! They were willing and ready that day to accept my vehicle for repair that day. I really recommend them and their years of service. Thank you!

Superb service from Joseph (JJ) and his partner this morning. JJ was kind and knowledgeable with…read morethe different concerns that I brought up with what I was looking for and in relation to changing out my cabin air filter Take 5 Oil Change is always my go-to when needing a quick service. With my line of work, I travel A LOT so the miles add up rather quickly, so thank you again for taking care of me and my car

Extremely disappointed with the Austin Hwy location. Broadway sent me to Austin Hwy, where I was…read moretold the manager Joe would be expecting me -- he wasn't. I sat in the bay for 15 minutes with no update while an employee scrolled on his phone. No water offered, no courtesy. Worse, the music blasting from the shop was full of profanity -- N-word, "b****es," "a**," and worse. Completely inappropriate for any customer, let alone a family. I called customer service afterward to check if Broadway had restocked the filter -- they said they'd call back. Never did. This whole experience was unprofessional, disrespectful, and unacceptable. I do not recommend Take 5. Their locations are ghetto.

They were so very knowledgeable and helpful. They checked things I asked for in addition to the…read moreother work. I have a level of trust now and I will definitely return. Thumbs up!

Can you please tell me how my mom takes her car into your shop for a coolant leak in the rear of…read moreher vehicle and no heat from rear heater, and you charge her $3118.58 dollars for a leaking oil cooler, spark plugs, oil, oil change, and coolant, and the rear heat still doesn't work, and who has to check the air conditioning for the rear heat inop? she gets the car back, and within 2 days the check engine light comes back on (we take to AutoZone for code read just in case it's something different, and reader says for coolant temp sensor) and the heat never came back? When she tries to tell you this, she is told by the advisor that the people at AutoZone don't know anything. So, thinking you might make it right, she takes it back to you, for you to give her another estimate for another $1000.00 dollars to replace the rear heater core, something your first $3100.00 dollar estimate said you already replaced? When she asks about it, the responding text message says ,"Im sorry to hear that we will bring the car to the front for pickup". I don't even want to mention the fact that when asked about the upsale of the tune up, she declined, but the "repairs" were done anyway, and charged for, but i think that information is relevant to this cause. Also, how do you tell her you use only Mopar parts. "Dodge parts are more expensive, but that's what we use." and then give an estimate with aftermarket part numbers? I sure hope we don't have any trouble with the transmission in the future, as you had to remove it to change out a coolant hose. Lord only knows what excuse we'll get on that. All in all, I thought she finally found a place to trust with her vehicles, turns out we were way wrong! I do understand this was a moderately difficult job to do, and I do sympathize with that to an extent. I know what it is like to order parts and get them in damaged and have no control over that. The lack of professionalism and the feeling of her being taken advantage of is what I don't understand. Please enlighten me. Definitely don't recommend this place at all. If I could leave no stars I would. Don't bring your vehicle here, unless you want to buy everything twice and for twice what it should cost. To say all that, the job is paid for in full. No money is owed. We will not be returning to this facility, not even for a complimentary oil change/service.(That we were not offered.) Invoice charges for parts What we were charged VS OEM Pricing charged OEM Orange antifreeze OAF...........................................$44.99.....................$28.50 Oil filter housing WP-4135394..............................$322.16....................$217.00 Oil filter - STP...........................................................$4.99........................$10.00 Bosch OE fine wire double/spark plug 96337.....$32.53/plug.............$13.99/Plug Coolant outlet tube 68319146AD.........................$143.00....................$143.00

Edit: It's been over a week and my car is running just fine. No battery issues whatsoever…read more Went in for a simple oil change and immediately got hit with a list of upsell services, one being a battery cleaning. I declined everything, but then was told they'd clean the battery for free. I agreed, and afterward, my car wouldn't start. They had to jump it, then suddenly told me I had a "bad battery." Funny, because my battery was working perfectly fine before I came in and before they touched it. What really rubbed me the wrong way was the way the manager (I think) handled it. He came out, tried to mansplain the situation, and then when I declined their overpriced battery quotes, he turned around and sarcastically said, "Battery's fine guys," like a teenager throwing a fit. Super unprofessional and shady. I went in for an oil change, not to end up with car trouble that wasn't there before. Won't be back.

Very helpful and diligent. Services was provided quickly and efficiently I definitely recommendread more

We have used this Firestone location for regular service/maintenance and the not-so-regular stuff…read more(brakes, a/c, a radiator that decided it had enough). They always provide great service. The facility is clean, has good hours, and is conveniently located in the middle of Fort Sam. They are usually able to get our vehicle in quickly and service it quickly. I feel that they do a thorough job, explain things well, provide accurate and detailed quotes, and never try to upsell us. I trust the staff there to give me honest information about my car (and yes, I have gotten 2nd opinions for the pricier jobs, and I do have more than a basic underatanding of vehicles). If there is ever an issue, they make it right. We will continue to use Firestone for the services they are able to provide. *They do not do transmission flushes, so we will go elsewhere for that, but if they did, I'd use them.

I called yesterday about getting my car checked for my inspection sticker and they said they start…read moreat 8am. I came the next day at 8 am, for them to tell me they dint start until 9 am. I then get there at 9 am for then to tell me someone won't be there till an hr and a half. The amount of miscommunication, and driving back and forth I did is ridiculous. (!!!!I DO NOT RECOMMEND THIS PLACE. !!!!) I ended up just going somewhere else off base that did it in a few mins.

This service is amazing. They visit our campus periodically to provide oil-changes for employees,…read moreand this was by far the best experience I've ever had with getting my car serviced. I dropped my car off at 8am in my work parking lot. By 8:25am I had a call from them letting me know that it was completed. I walked back down to pick up my keys and pay. They had checked the oil, brakes, coolant, power-steering, tire pressure, washer-fluid, belts, air-filter (no pressure sales!), hoses, etc. They noted that I needed to get my inspection and registration renewed by the end of the month, and all for less than I pay at the local express-oil-change-rip-off stations. I cannot recommend this service enough. The most time-consuming part of this entire experience was walking the extra 5 minutes to my desk from the drop-off. It couldn't be any easier unless they snuck in at night to borrow your keys and did it while you slept, like a magical group of oil-change gnomes. They let me know that along with oil changes, they do other routine maintenance stuff like bulbs, belts, wipers, and other fluids. There is absolutely no reason to ever give the stop-and-gouge oil-change places another dime - not while this service exists, at least.

Absolutely love On the Spot! Very convenient and professional. I have a very busy work schedule and…read moreJacob came out to my work and changed my oil at my place of employment in the parking lot. I highly recommend them to anyone that is on the go and doesn't want to waste time waiting for your oil to be changed or drive out of your way to get it done.

They helped me to diagnose a "phantom " issue. They are very professional to deal with. I would…read moredefinitely recommend them.

I have found my forever automotive shop in San Antonio! I sent a Yelp request and had an…read moreappointment set up within hours. Mike was friendly and kept me informed throughout the repairs. They were very reasonably priced for the work they did to my Durango. Thank you Thrash for restoring my faith that there is still a good honest mechanic shop available!

Rafael has worked on my cars for years and not only is very knowledgeable but he is trustworthy and…read morehonest which is hard to find. I used to always be scared to go to the mechanics because I thought they would just try and get me to spend more $$ but Rafael is not that way. He gives you options and really helps you understand your car. I am so glad to have him as a mechanic! Thanks Rafael.

Rafael is a extremely experienced professional. He has worked on many cars for me over long-term…read moreperiod of time. He has a standing offer to come work at my business anytime.

I have cars as old as an 88 accord and church has a newer small van. The people Eurasain are…read morephenominal. The entire staff is professional and once when car took longer than anticipated they gave it an amazing cleaning, inside and out! They know their stuff!

Needed some work done for my Mini Cooper - Rob kindly explained what needed to be done and helped…read moreme resolve the issue quickly and was very affordable. The team was friendly and welcoming!