Before coming to this location, I would regularly change my oil myself. Decided to stop by one day…read morejust to see how they'd do on my vehicle. I think I'll get my oil changed here from now on. I came in on a weekend, so all three lines were full. However, the line moved at a reasonable pace and I wasn't waiting for too long. I was helped by Eddie, whom was very friendly and swift to write down my vehicles mileage and scan the door jamb sticker. I also specifically requested 5w-30 and Eddie made sure that I got what I requested. The service techs were also exceptional, they are great at communicating with each other and I was also shown the oil level on my dipstick before they were done with the oil change. Recently I took my vehicle in to get my ac serviced. Again, I was very swiftly helped, this time by a gentleman named Vic. I had a nice chat with him and since we both own Mitsubishis, he was very familiar with my car and it's needs. This location has great management, both times I've gone I've had great experiences. Very friendly and knowledgeable staff. Will definitely return!

Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

It took a while since my service to write this review, as I had to use their services with them. I…read morewanna say the Team at Mendo Motorz is exceptional. My particular vehicle was a pain to deal with. They work very well with warranty companies. They got Quality parts and even went above and beyond the second time I had to take it in. They really know what there during and will explain everything clearly. I waited quite a while on my vehicle the second time, but it was because they were battling the warranty companies on my behalf. I highly recommend them.

Quick to answer my query and to give quote for business needed on a break job. Very easy to speak…read morewith and I appreciate their time and value! They were willing and ready that day to accept my vehicle for repair that day. I really recommend them and their years of service. Thank you!

Chris & JJ were very professional and efficient. I have been to this location at least a dozen…read moretimes, and I have no reason to change that! I have an older car (2013) with high mileage, but they treat me like I'm driving a Cadillac. Informative, but not pushy with any suggestions/up selling. This time was just a top off, but they ensured to check all my fluids, air and filters while they were there. In and out in 5 minutes. See y'all in a month or so!

The girl working was awesome and very knowledgeable! Very professional and the young man helping…read moreher was great too! I actually went to a place down the street and left so I'm glad I came here! If you need an oil change this is a good place to go! Good value and had coupon offers as well as veteran discounts

I really did enjoy my experience with Alamo City Garage, they were really knowledge of my car, the…read moretiming belt they use was of good quality. They even gave me a ride home and when my car was ready they call and pick me up.

They were so very knowledgeable and helpful. They checked things I asked for in addition to the…read moreother work. I have a level of trust now and I will definitely return. Thumbs up!

Coupons rule! Jiffy…read moreLube is located close to the intersection of Austin Hwy & Eisenhauer Rd in NE SA. They do oil changes, state inspections, tire rotations, and more. I had two vehicles that needed oil change then here's comes a coupon in the mail to the rescue... it was time to get 'er done! Each vehicle was easy in and out. Just know, they work to upsell you on higher grade oil, air filter, cabin filter, etc. Just say no. Everyone has always been nice, polite, very professional in the 20 years off and on that I've been going in there. It's just "Jiffy!"

On July 25, 2026, I visited Jiffy Lube for a routine tire rotation. Immediately upon leaving, I…read morenoticed a severe "crunching" noise and a rough ride. I returned to the shop the exact same day, asking staff to recheck the wheels. I was assured the tires were completely fine. The rough ride persisted, prompting me to return a second time on August 2, 2026, specifically requesting that the lug nuts, brakes, and rotors be inspected. Again, the staff failed to perform an accurate diagnostic and told me nothing was wrong. Driven by safety concerns, I took my vehicle to Firestone Complete Auto Care on August 7, 2026. Firestone mechanics discovered that the front left studs and one rear right stud had been cross-threaded during Jiffy Lube's tire rotation. I was informed the vehicle was unsafe to drive. Firestone replaced the damaged studs and lug nuts for a total of $462.20. On August 18, 2026, the service manager at the Austin Hwy location informed me that a refund was denied because Jiffy Lube was not given the opportunity to decide where the vehicle was fixed under their warranty terms. I gave the facility two separate opportunities (July 25 and August 2) to honor its workmanship, diagnose the issue, and correct its error. The staff repeatedly failed to meet the standard of a good and workmanlike manner and certified a hazardous vehicle as safe. I will be following up with corporate jiffy lube. Don't waste your time with the location. A $25 simple tire rotation on a Honda crv turned into a $462.20 fix. Update 3 Sep 2026: Spoke with the District Manager who addressed and resolved the issue.

We have used this Firestone location for regular service/maintenance and the not-so-regular stuff…read more(brakes, a/c, a radiator that decided it had enough). They always provide great service. The facility is clean, has good hours, and is conveniently located in the middle of Fort Sam. They are usually able to get our vehicle in quickly and service it quickly. I feel that they do a thorough job, explain things well, provide accurate and detailed quotes, and never try to upsell us. I trust the staff there to give me honest information about my car (and yes, I have gotten 2nd opinions for the pricier jobs, and I do have more than a basic underatanding of vehicles). If there is ever an issue, they make it right. We will continue to use Firestone for the services they are able to provide. *They do not do transmission flushes, so we will go elsewhere for that, but if they did, I'd use them.

went for A/C check, they used dye, diagnosed valve leak and charged me 400$ after few days my A/C…read morewent warm, went for recheck and they charged me additional 2200$ for compressor, evaporator leak and evac recharge again

This service is amazing. They visit our campus periodically to provide oil-changes for employees,…read moreand this was by far the best experience I've ever had with getting my car serviced. I dropped my car off at 8am in my work parking lot. By 8:25am I had a call from them letting me know that it was completed. I walked back down to pick up my keys and pay. They had checked the oil, brakes, coolant, power-steering, tire pressure, washer-fluid, belts, air-filter (no pressure sales!), hoses, etc. They noted that I needed to get my inspection and registration renewed by the end of the month, and all for less than I pay at the local express-oil-change-rip-off stations. I cannot recommend this service enough. The most time-consuming part of this entire experience was walking the extra 5 minutes to my desk from the drop-off. It couldn't be any easier unless they snuck in at night to borrow your keys and did it while you slept, like a magical group of oil-change gnomes. They let me know that along with oil changes, they do other routine maintenance stuff like bulbs, belts, wipers, and other fluids. There is absolutely no reason to ever give the stop-and-gouge oil-change places another dime - not while this service exists, at least.

Absolutely love On the Spot! Very convenient and professional. I have a very busy work schedule and…read moreJacob came out to my work and changed my oil at my place of employment in the parking lot. I highly recommend them to anyone that is on the go and doesn't want to waste time waiting for your oil to be changed or drive out of your way to get it done.

Great experience and got me in same day. Kareem and team are great! Fast, informative and…read moreconversational. Will be recommending to all.

Service excellent I was kept up to date on progress and a very fair price. Mike is a good guy to…read morework with. Highly recommended!9

Rafael has worked on my cars for years and not only is very knowledgeable but he is trustworthy and…read morehonest which is hard to find. I used to always be scared to go to the mechanics because I thought they would just try and get me to spend more $$ but Rafael is not that way. He gives you options and really helps you understand your car. I am so glad to have him as a mechanic! Thanks Rafael.

Rafael is a extremely experienced professional. He has worked on many cars for me over long-term…read moreperiod of time. He has a standing offer to come work at my business anytime.

Amazing service and quality. They delivered my car in timely fashion. Definitely, Ill bring my car…read moreback in the future if it needs attention.

Great service and excellent quality service and value. Lane and the team took great care of us…read moreafter we had terrible service elsewhere. We should have come here first. Great place to take your car.