I don't usually take the time to write a review, but in this case I feel like I have to because of the exceptional customer service and the great value that DM Select provided during a recent heat pump episode. I heard our heat pump short cycling on very cold Thursday morning. Previously I had decided that we were simply not working with the company we had been loyal to for almost 10 years. The company culture had shifted dramatically and I was tired of the constant upsells and "required" service they highlighted during the paid-for semi-annual service calls. I felt like I was paying to let them in the door to sell me goods and services I did not need or want. So that Thursday morning I dragged out my laptop and started looking for options. I looked up a company that a friend in the area uses, but their yelp reviews were bad. Along the way, I tripped across DM Select and noted the strong, recent reviews. I called when I got to work. (1) They answered on the second ring, (2) they offered to send a tech out that afternoon (had to decline because I couldn't get back from work in time), (3) they scheduled a tech the next morning (between 8-12). Christian Villanueva called at 0805 to say he would be arriving in 15 minutes, which he did. He was extremely polite introducing himself and asking about the problem and listening to my concerns. The unit is only 7 years old and I was extremely frustrated expecting to have to replace another compressor. He got to work right away and quickly diagnosed a problem with the capacitor. I was sure the short cycling was associated with low refrigerant, but Christian assured me that was not the case (you know how expensive that can be). There was also some burnt wiring from the blown capacitor. Christian fixed it all in a very short time. When it was time for the bill, Christian offered us a service contract that would lower the price of the service by 20%. That alone paid for the contract. The cost of the initial house call was also subtracted from the bill. So all I paid for was the exceptional work Christian performed and will look forward to his visit in the Spring at no additional cost to me. That is value. I am so relieved I have found a new reliable, professional heating and AC provider. I strongly recommend you give them a shot. read more

I needed a somewhat immediate replacement of my entire HVAC system days before Christmas this year. After receiving 5+ quotes from local companies ( ranging from small business to big box stores ), I chose DM Select. I was nervous, since it was such a large purchase, but throughout the entire process I was repeated reassured. An newer model mirroring my outdated system would have required multiple hours of exploratory drywall cuts and an overall mess. Brian, their salesperson, explained that a system with updated technology would work better efficiency-wise but would also eliminate additional work in the house. Even though it was more expensive overall, he worked with me to overcome obstacles (small spaces, landscaping, additional required resources) to make sure the system would work for me. When Kyle and Fletcher arrived, they were courteous, informative and weren't rushed to finish the job, taking time to explain processes, benefits and concerns I had. They had an amazingly positive attitude as they worked through difficulties that my certain situation put them through, in addition to warehouse/logistical issues they encountered. Even with all the issues, they finished installing my entire HVAC system, minus ductwork, in less time than quoted. I was astounded by the work ethic, demeanor and professionalism Kyle and Fletcher owned while dealing with so many issues. These two employees are the main reason that I will recommend DM Select to anyone and everyone that will listen, but DM Select's other staff I encountered (Brian and Gina) add to my glowing review. Replacing any part of an HVAC system is expensive overall, but the service, support and experience I received confirms that I made the correct decision and is worth every penny. The cost of this system was competitive with other quotes I received, but included a far better product and benefits. There aren't words available to accurately describe how thankful I am for DM Select's employees for helpful me through an extremely difficult and confusing purchase experience. read more

When our 21 yr old AC stopped working we asked friends to recommend some companies. Based on their feedback we set up an appt. with DM Select. Tech Christian came and after inspecting, provided us with straight forward options, which weren't many given the system's age (furnace was 33 yrs old). Not wanting to spend a lot $ to get a rundown system back up to some sort of snuff, he put a band aid on it to buy us a little time. In fact, I don't believe he even provided a recommend route, leaving that decision up to me based on the facts, which was nice. Now we moved on to shop for a company to replace AC, furnace/air handlers (the entire system). Given our experience with Christian, we asked for a quote from DM Select (Brian) as well as two other major companies. All 3 competitor reps were knowledgeable and professional. Our decision to use DM Select came down to our experience with Christian, Brian, the system type, cost, and to a much lesser extent brand. For the install: Fletcher and Yaw were the techs who carried out the work. Like Christian and Brian, they were professional, polite, knowledgeable, and respectful to our home. Although I was fairly confident in their ability from the start given my overall experience thus far with DM, but after having had the opportunity to speak with them regarding the install, system, and even automotive mechanics, I knew I could completely trust them and their work, which is a very rare thing for me. After all, trust is earned in life and they certainly earned it from me. They even went the extra mile, which was greatly appreciated. Very rare is it to find a company nowadays that knows what customer service really is and DM Select clearly demonstrated that during this process. read more

There are no words to express our gratitude for the fast response and outstanding work that DM Select provided us with our MASSIVE sewage line emergency plumbing problem. After having had two plumbers from two other companies come and do nothing properly (one tried to fill a broken pipe with spray foam) I called DM Select based on recommendations from my HOA subdivision Facebook page. Dave D and Jesus came almost immediately after I called DM on Thursday afternoon. They assessed the situation, Dave gave us a best and worst case scenario, we gave them the green light to go, and they got down to work. They worked All day Friday and through the weekend to fix the horrible problem with our broken line. It was the most incredible thing I have ever seen. It was not an easy job nor was it easy access to the pipes yet they jumped into it and did not stop. After they had finished on Sunday late afternoon, they cleaned up so well that you would never have known that they were ever here. Dave did an incredible job to explain everything that he was doing as he worked and showing us exactly what was wrong. He was patient with us and really did calm us down from our panic at the severity of our situation in this new house we just bought. We learned a lot about how plumbing works and have the peace of mind that this was done right and we don't have to be afraid to take a shower or flush the toilet anymore. We will forever be thankful for being referred to DM and for the wonderful people that helped us when we were so desperate. read more

Our 18yr old hot water heater started to leak (not a crisis) so I checked local community reviews as well as Google and Yelp reviews. They all led me to call DM that Sunday morning and the answering service took my information and told me that the main office will get back to me asap. About 30 minutes later, I received a call back and we went over the model options and scheduled an appointment for a replacement the next morning. The next day they showed up as scheduled. They started working right away, including properly caring for our house by placing down walking carpets and wearing shoe covers (it was raining). The quickly replaced the heater, but shortly realized that I had a clogged flue issue. They spent an hour or so working to clear the flu that was filled with debris including sticks, fur, and yes, a dead squirrel. Out family is grateful and fortunate that they were so thorough in their installation process or we could have had a real safety issue. Their team worked efficiently and effectively - not cutting any corners and no upsells on additional work. When making the selection of DM, I also thought strongly about finding a plumber/HVAC specialist who I could work with for any future work - something you will not find with choosing your local hardware depot and their installers. I strongly recommend DM. I have complete confidence in the service after this experience and I believe they will provide an honest and fair price without any hidden fees. read more

I called DM Select Services to schedule a regular maintenance call on my heating and A/C units on a Friday, the service was scheduled for the following Monday. Turned out they were running a discounted special, perfect timing. Henry arrived well within the window I had been given. He was very courteous and professional, he has a very calm demeanor. He is also very knowledgeable and an obvious expert on every aspect of the units. He explained what he would be doing. The concrete slab the outdoor A/C unit sits on has shifted position and is now leaning, I asked if it should be leveled. He said to wait until the Spring service call since the A/C won't be used again until next year. They have parts to place under the slab for that purpose but it takes two techs to position that correctly. The units were installed in 2018 by another company, last service call was in 2019. When Henry finished he turned off all lights, came upstairs, and explained everything he had checked (a very thorough list). He said there were no problems, all in working order, answered a few more questions, and suggested I change the filter within the next month or so. Told me it is a very good unit, which was nice to hear. Although this was not a service call related to a problem, I will definitely call DM Select Services for my next service call in the Spring and know I can count on them if a problem develops -- they are very customer oriented. read more

I called DM Select Services to schedule a regular maintenance call on my heating and A/C units on a Friday, the service was scheduled for the following Monday. Turned out they were running a discounted special, perfect timing. Henry arrived well within the window I had been given. He was very courteous and professional, he has a very calm demeanor. He is also very knowledgeable and an obvious expert on every aspect of the units. He explained what he would be doing. The concrete slab the outdoor A/C unit sits on has shifted position and is now leaning, I asked if it should be leveled. He said to wait until the Spring service call since the A/C won't be used again until next year. They have parts to place under the slab for that purpose but it takes two techs to position that correctly. The units were installed in 2018 by another company, last service call was in 2019. When Henry finished he turned off all lights, came upstairs, and explained everything he had checked (a very thorough list). He said there were no problems, all in working order, answered a few more questions, and suggested I change the filter within the next month or so. Told me it is a very good unit, which was nice to hear. Although this was not a service call related to a problem, I will definitely call DM Select Services for my next service call in the Spring and know I can count on them if a problem develops -- they are very customer oriented. read more

My pilot light kept going out and I was getting worried that it might end up being something bigger. Gave DM Select a call based on their review and since they were local. I called on a Sunday night and got a call back right away first thing Monday morning. A technician came out at around 9:45 AM. Andrew showed up and I informed him of my pilot light situation. Before he even looked at the system he informed me that it probably would need cleaning and gave me an amount. I asked him if I was able to do it myself? (hey trying to save some $$$) and he didn't argue and said I could try to youtube it and that he would gladly give me some pointers before I started. That right there showed me he had good integrity and was upfront with me. I ended up bending and had him do the job. He gladly explained to me what he was doing just in case I ever wanted to do it next time. Very informative and knowledgable. I also asked him about my HVAC unit to see if maybe it needed cleaning also. He took a moment and even looked at it and informed me that it was in great condition and didn't need any work. I much appreciated that. And better yet since he didn't take that long in cleaning out the pilot light unit he charged me less then what he quoted. Much APPRECIATE it for the candid service and helping me out. I can see why DM Select are as highly rated as they are. read more

For over 10 years I've had a leak in the ceiling of our kitchen food cupboard. Over that time we used a pan the cupboard to capture the water before it ruined the food. There was no logic to its dripping frequency of cause. I have had my upstairs toilet replaced, made several repairs to our roof, cut numerous holes in our drywall seeking its cause, and caulked every outside window and aperture. Over the past 6 or7 years I have had great HVAC service experiences with DM Service (DM) but never had the need to ask about their plumbing services. As a result of calling DM two days ago, today DM sent Andrew F., a plumbing and HVAC service rep, to locate and fix the source of the leak. They were confident that Andrew would be successful. They were absolutely correct. I reviewed my efforts to fix the leak with Andrew and he went to work. Andrew used his plumbing, HVAC, and construction knowledge to locate the source of the leak---after visiting the basement and attic to locate pipe and HVAC layouts. He then opened up several drywall observation holes and found a vent pipe that was not installed correctly and had a hole in it. Needless to say I'm one happy homeowner and appreciate Andrew's services. I would recommend DM/Andrew to anyone looking for service excellence. Dave Page read more

Quick and courteous service. Our A/C unit stopped cooling. I tried all the basic things like checking the thermostat to make sure that the settings were correct, turning the circuit breakers off and on again for the A/C and the furnace. We could hear the fan running non-stop but nothing was happening at the unit outside. I called DM Select and explained what was going on and the young lady scheduled us right away for a service call. The young woman answering the phone in the office and our technician, Steve Hylton, were both courteous, knowledgeable and competent. Very professional and reasonably priced. It turned out that the outside unit had blown a fuse but I couldn't figure out how to get into the outside fuse box. There is a trick to opening it and Steve showed me how. He quickly diagnosed the problem and made the necessary repairs. The unit is humming away now and rapidly cooling the house. My husband has had heart surgery so having a cool home is a priority for his health. DM-Select knocked it out of the park!!! We are both very pleased with their repair service. Steve is a very honest and genuine technician and I wouldn't hesitate to call on DM-Select and Steve again or recommend them to my neighbors and friends. read more

My wife and I have been living in our 1500 sq. ft townhouse for 19 years, and our air conditioning system and water heater started showing signs of aging. We contacted a number of contractors in Northern Virginia, and got their quotes. One company which stood apart from the rest was DM Select. It was excellent in terms of response time, flexibility, professionalism, and willingness to address all our concerns. The sales manager Richard Harry will always win jobs for the DM Select employees. He also made quality measurements so the duct work has been done just right. Megan and Linda at a front desk are brief, professional, and to the point. Patrick solves complicated problems over phone in a flash. Bean, Peter, and Larry (the crew that performed the job) have been fantastic. They managed to fit a new water heater and a beautiful Carrier air conditioner system in a very limited space of the utility room. From the time of the quote to the completion of work we had a phenomenal positive experience. The entire work was done in about 6 hours. My hat is off to DM Select! I strongly recommend this company to anyone who is in need for high quality air conditioning/plumbing specialists. read more

I have used Select Heating and Cooling for several years. I feel like they have gone above and beyond my expectations on more than one occasion. I will never forget that the first night of Snowmageddon a few years ago, my furnace went out. I called Select and explained the situation to the person who answered the phone, whom I assume was an answering service. My call was returned very quickly by the owner of Select. In spite of the falling snow and the predicted accumulation, the owner himself immediately headed over to my house. Due to the snow & ice on my street, he was unable to drive to my driveway. He got out of his truck, grabbed his tools, and walked about 3 blocks in the snow to my house!!! He was in my house for all of 10 minutes, fixed the problem, made sure the furnace was working properly, and left. I couldn't tell you what he charged me, if anything. All I know is that I had heat just in time before the 12+" of snow accumulated. The office staff and service techs are consistently polite, professional, and knowledgeable. Needless to say, I have been very pleased with this company. As far as I am concerned, they have a customer for life! read more

I called for a repair of my HVAC system and was surprised to get a same day appointment. Matt showed up right on time and after a long inspection of my HVAC system said I could repair it but the unit was really old and replacing would be better. He clearly outlined both options for me and did not pressure me into anything. The cost between repair and replacement wasn't that much so I went with a replacement knowing that my current system was 15 years old and had already had major repairs on it 3 years ago and was on its last leg. The unit was installed on Monday by Kyle and Fletcher. Both were very professional and knew what they were doing. I had a new HVAC system within 4 hours of their arrival. They even went out and bought me 3 filters so I would have them on hand. I can already tell the system is 100% better than my 15 yr old unit. I couldn't be happier with the service and cost associated with the replacement. I feel like I got a really go deal especially after I called around to get quotes. This is a small company that defiantly has their customer's best interest in mind. read more

The heat pump iced over, and DM was dispatched through Dominion/HomeServe. I gather it was tough to assess because I also was having my roof replaced while he worked. Their initial assessment was that it would cost $800 to run a replacement cable between the heat pump outside and the thermostat inside to fix it (and btw that isn't covered by the HomeServe contract.) Based on that call, we decided to replace the HVAC because $800 would be throwing good money after bad, but before doing so we asked a third party for a second opinion that led us to ask DM to come back and take another look. That faced a speedbump that was quickly corrected following the intervention of the owner (who monitors Yelp). The second tech, Christian, came out, looked around--which must've been easier without worrying about roofing nails crashing down from above) and identified that the problem was with a splice under the deck that had gone bad and he quickly fixed it. Look, people make mistakes, and its a credit to DM that they quickly realized it, came back out, and made things right. Kudos. read more

Our HVAC system, a 20 year old Trane system failed last September and was beyond economical repair and more energy efficient systems were now available. Our neighbor had their HVAC system replaced several weeks earlier so I asked him who did the recent installation and if he was happy with their work and the estimate. He highly recommended DM Select Services so we got an estimate from them. We received several other quotes and DM Select Services offered the best price. I figured we would be waiting for a few days BUT they were ready to do the installation the following day. I watched the removal of the old system and installation of the new system and the cleanup after the installation was complete. I was impressed with the quality of the installation, the friendly technicians and signed up for a maintenance contract for both of our AC/heating systems. During the first contract maintenance visit our technician Steve H. resolved a problem with our older unit that the original installer from another HVAC company could not correct. I'm impressed and would use them again... read more

I recently had an issue with my A/C unit and decided to check out DM Select since they were highly rated in the latest FFX County Contractor book review. I am so glad that I did. I have used FH Fur in the past for various items and although their people are good, they can never provide a straight answer on their fees for their estimates and I find them to be pricey. DM Select provided the estimated fee during my initial phone call and they were able to schedule next day service (I called late in the evening). Christian was the technician who handled my case. He was very thorough and professional; excellent customer service! He described what was happening with my A/C unit in layman's terms and how to resolve the issues. The cherry on top was that he had all the parts on hand to fix my A/C right then and there. My only suggestion is it would be great if DM Select could provide a more specific time table as to when to expect a technician. The price was reasonable and I definitely plan to use them again. A great experience overall!! read more

I highly recommend DM Select Services for any HVAC needs. This past week, our furnace was not working properly. Being right before the holidays, and with family to be staying with us the next day, I was concerned about potentially not having heat. I called in the morning to ask for a service call. They placed me on the schedule for that day. The technician, Patrick, texted me to let me know his anticipated time of arrival, showed up right on time, was knowledgeable and friendly, and very quickly had the furnace working properly again. He also took the time to explain what he was doing, as he worked on the unit. All of my experiences with DM Select have been very positive. Andrew, who quoted and installed one of our 2 heat pumps, was head and shoulders above the competition in terms of being thorough in properly sizing the unit and explaining the options that I had. They installed a Trane unit a few years ago and it has worked flawlessly since installation. I have had nothing but positive experiences with DM Select Services. read more

After 25 years, our HVAC finally stopped cooling. We tried to get by with just adding Freon but the tech (Steve) informed us it needed more than that and it would be expensive. He gave us an estimate for a new system and then made sure there was a smooth hand-off to the installation team. He was very honest and courteous and even called back to make sure everything was going well after the installation. The installation team (Rich, Alex and Yaw) showed up on time and worked hard all day to install our new system. They covered the floor, wore booties inside and cleaned up after the installation was complete. The team took the time to explain how the systems (heat pump, air handler, humidifier and wireless thermostat) worked. The hot weather returned a couple days after the install and we were nice and cool. The recent cold snap has also given us the opportunity to try out the heat and it sure is much warmer than our old system. Very happy with the products and the DM Select team. Thank you! read more