My family really likes their food but the customer service needs help. Never eaten inside the place, only ordered and it's always an ordeal. One time they weren't doing deliveries because their driver never showed up. Another time the woman who took the order forgot to add something we asked for and then claimed we never ordered it, had to make the poor delivery guy make two trips. Tonight the girl who answered the phone tried to dissuade us from ordering, saying that they were very busy and the delivery time would be about an hour (it was Christmas Eve so it made sense), but we said we'd wait. Then she said that she didn't deliver to our area (which is either a flat-out lie or they changed their delivery zone within the last 3 weeks) so we stopped arguing and decided we'd just pick the order up. When I tried to substitute fried rice as a side, she snottily informed us that they didn't offer it as a side. After telling her we were looking at the words "fried rice" under the section labeled "sides", she said she'd do it this once. When we picked it up, a young girl taking on her cellphone ignored my wife until it became apparent she had to actually work. Inspecting the order, they gave us Glass Noodles instead of Black Noodes, which isn't a big deal since she probably misheard, except she tried to argue with us by telling us we ordered Glass. Finally, she charged extra for the Fried Rice even though we asked to make sure it could be substituted and had to have another woman come out of the kitchen and fix the order. The other woman apologized and said the girl was her niece and fixed everything. Maybe you shouldn't hire help based on who you're related to? read more