I ordered a Hello Kitty cake from Divine Delicacies for my daughter's birthday on March 14, 2024, and the entire experience was a disaster--from the cake itself to the customer service. I paid $931 for a cake serving 60 people, expecting a high-quality, professional product. I was very clear when placing my order: I wanted a Hello Kitty made of fondant, not a ceramic figurine. I specifically chose Divine Delicacies because they assured me they were the best at replicating designs exactly as shown in pictures. They promised me that the cake would look just like the reference photo I provided. What I received was completely unacceptable: * The cake design was poorly executed--one of Hello Kitty's eyes was much bigger than the other, making it look completely off. * The colors were wrong and did not match the reference photo. * The fondant was not smooth, and the cake was uneven, showing a complete lack of skill. Whoever made this cake clearly had no experience. * The cake itself was dry and not fresh at all. When I called the store to express my concerns, the customer service was horrible. The employee I spoke with was rude, dismissive, and even yelled at me. She told me I should have called "with due time" so they could have sent someone to paint the cake on-site. This was outrageous--the cake was delivered while my party was already happening. They expected me to stop my daughter's birthday celebration to have someone repaint the cake in front of my guests? Completely unprofessional. Hoping for a resolution, I emailed the owner explaining the situation. A year has passed, and I have never received a response--no apology, no acknowledgment, nothing. For $931, I expected a flawless cake and professional service, but I got a poorly made cake, terrible customer service, and complete disregard from the owner. I would never order from Divine Delicacies again, and I wouldn't recommend them to anyone. A birthday cake should be the centerpiece of a celebration, and they failed on every level read more

Divine Delicacies Custom Cakes - left picture is the one I provided to divine delicacies. right pic is the cake they made for my daughter. - Custom Cakes Near Me - Miami, Florida

I ordered a 350 dollar cake ....very expensive ...very small....for 10 people. I payed 80 dolars for delivery buy at the end of the day they couldn't deliver it because " it was too much traffic at 5 pm in Miami" I ask for my 80 dollars delivery money back because it never happened, the owner said she cannot give me my money back because she had already paid the driver. I went to get the cake the next morning and still,no money back. I hope this comment helps people not to buy from this place because they are not honest and do not deserve to have a business. It is a pity read more

The cake was done really well and the cake tasted amazing. There was more than enough for 25 people that everyone got two giant pieces. The way they decorated the cake was also done very nicely. I communicated what I wanted from the flavors to how I wanted it decorated. They did everything correctly. The only thing I would recommend, because I paid for delivery, is to have the cake covered through the delivery process. I'm not sure if this is something that is done, or a thing, because of the size of the cake. It was transported in a van, it would just be nice to have it covered while the person is driving. read more

Divine Delicacies Custom Cakes - Custom Cakes Near Me - Miami, Florida

Laura and Iliana are simply the BEST. Cakes are delicious. The quality is AMAZING. Great place.

Amazing, delicious, incredible cake slices, merengues and cupcakes!! I love the fact that this is a family owned business and not some franchise with blah products that you can even find in supermarkets. You can literally taste the passion and effort that goes into their products. The service from the owners is first class!! I am glad that I went against the grain on this incredible place and stopped by. Had I listened to the other reviews I would have missed out on the best cake I have had in a long time!!! I also love the fact that during this time of quarantine, they have curbside pick up available!! We will definitely be back for desserts and will order our family's and friend's cakes going forward. Please do yourself a favor, try these guys out, you wont regret it!! read more

Divine Delicacies Custom Cakes - a variety of desserts - Custom Cakes Near Me - Miami, Florida

See all

The cake I ordered was not fresh and didn't taste good, it was stale. I ordered a cake last year and it was delicious but not this time. read more

I went there to get some slices and those cakes are not the same anymore the lady that was there she was really nice now they have some rude girl seems like she doesn't even want to work read more

i made this hello kitty cake over a year ago for my friends birthday, i have the tiktok video for proof. a well known bakery located in miami who has created cakes for A-list celebrities took a screenshot of my tiktok video and posted the picture of MY CAKE onto their instagram posing it as THEIR WORK when it clearly isnt. they have over a million followers while i only have 3k. ive sent messages on instagram, posted on my story tagging them multiple times, called & spoke to a worker at the bakery and have not received a response from them! like if they do celebrity cakes as they've posted they have, there should be no reason for them to be stealing pictures from smaller businesses posting it as their own?????? like be forreal youve done cakes for JLO. MALUMA. LELE PONS. RHIANNA. MAYWEATHER! milk that!! not content from smaller businesses that are trying to make a name for themselves STOP POSTING WORK THAT DOES NOT BELONG TO YOU WITHOUT PERMISSION OR GIVING CREDIT TO THE ORIGINAL CREATOR read more

See all

3 minutes ago NEW Please listen to the negative reviews on Yelp. I ordered a cake picked it up and cut it the next day. EXTREMELY dry and disgusting! My husband ordered because he thought that because they did a cake for Jlo and she had 1M followers it that means she's good. Followers and popularity means NOTHING. I paid $500 plus for a dry nasty cake. Not only that they got the filing and cake flavors wrong. I called to try and resolve it and all she wanted to give me was a $100 store credit. PLEASE do not order from here. She continue to tell me I should've called her the same day. I cut it the next day and my husband contacted her that day and her excuse was we were closed. Closed or not HORRIBLE customer service to give such a expensive nasty cake AND horrible customer service. CLOSE THE SHOP. Your comments on Instagram is off for a reason! read more

Si pudiera dar 0 lo daria ! Primero very UNPROFESSIONAL !!!! 85.40 i made the rsvp to pick it up at 10am thanksgiving, then they called saying to pick it up at 3pm because they had a problem with one of the bakers (i live in pinecrest) so my plan was to go home and then go around 3 pm ... then i received a call today at 1pm that i have to pick up early because they close at 3pm so im with my 2 year old going crazy to get ready to pick it up so i decided to tell my husband to go get it before 3pm so he had to get out of work to get the cake before 3PM!!! And someone at the store told him they close at 5pm but wanted to go home early !!!!! Seriously????? Well i saw the cake and i said maybe it is all worth it the price and the rudeness of the staff... let me tell you is a BIG NO NOoooooooooo like NOOOooooo i paid $85.40 because to add dulce de leche was $15 more.... as you can see on the pictures it has a lot of carton thats one of the things they dont post on their instagram im so mad the cake was a bit dry and i couldnt even taste the rum .... IAM AN ENTREPENUER and this is not the way to get some money when we work so hard for it .... IT IS NOT RIGHT!!!! You should be honest with your customer and at least show a picture of what you re really offering which is not a full cake!!!! read more

Divine Delicacies Custom Cakes - Custom Cakes Near Me - Miami, Florida

See all

I had my 16s birthday cake from here which my mom paid a fortune for! The cake was wonderfully executed, no complains. I then started to buy cake slices from them for $8 each, the cake is moist and delicious, no problem there. The problem starts when I go to order my 21st birthday cake from them. I told them exactly how I wanted it and they agreed. Since I had never had a problem with them or their cakes before, I agreed to pay the almost $100 for a basic 10 inch Nutella cake with natilla filling and buttercream icing. No decorations no cake topper. (I added the Ferraro rochers on top) My birthday was on a Monday and they do not open on sundays or mondays. So I had to pick up the cake Saturday night. She told me the cake stays fresh up to 5 days, so I agreed since once again I had no problem with them before. The cake was fine on sunday in my refrigerator. The day of my birthday, on Monday, some form of liquid was leaking out of it and the cake was SINKING! I had paid $100 for this cake and they weren't open I had no choice but to put it on display in front of my family and friends. The cake was rum after I explicitly told them I didn't want a rum cake. The cake flavor was not what I asked for, the cake was a sinking disaster, it was leaking a weird fluid, and it was embarrassing for me and my guests. They lost a loyal customer. read more

Divine Delicacies Custom Cakes - Mysterious liquid coming out of the cake - Custom Cakes Near Me - Miami, Florida

See all

BEST CAKE I'VE EVER HAD!! I have been ordering cakes from Divine Delicacies for three years now and this review is long overdue! I'll start with the vanilla rum cake - the cake is extremely moist with just the right amount of rum flavor (I can honestly have the vanilla rum cake on its own and be content). The dulce de leche filling is absolutely perfect - it is rich, velvety and they are very generous with the amount they put between each layer. As fas as the design, as you can tell, there is nothing that they can't do. Speaking from personal experience, every idea I have presented, they have been able to execute perfectly. The pictures included are for my daughters 1st birthday that we celebrated in Disney. I drove the cake from Miami to Orlando and it was so secured that it arrived intact. We celebrated her birthday at a restaurant and everyone present had something to say about the cake design. We had so much cake that we shared with neighboring tables and the restaurant staff. EVERYONE LOVED IT AND ASKED FOR THEIR INFORMATION! read more

Divine Delicacies Custom Cakes - Custom Cakes Near Me - Miami, Florida

See all

Call me back immediately. You messed up my client's cake, made fraudulent unauthorized charges on their cc for over $7k and are now blocking my calls? This is how you run your business Laura and Michelle? Trust me when I say when I will never let this go. We ordered a white and pink unicorn and you delivered a dark blue one. I have already stated that I appreciate that you made the effort to come pick up the cake and spray it white but it was promised to return at 2pm and didn't arrive until 3pm until the party was nearly over and the guests were gone. You have escalated this matter. The clients want you to reverse the 2 additional charges you made and give a partial refund which is beyond reasonable yet you can't even take any responsibility for any of your several errors. DO NOT GIVE YOUR CC # TO THIS COMPANY THEY WILL MAKE EXTRA CHARGES AND THEN BLOCK YOU AND REFUSE TO RETURN THE MONEY. CRIMINALS! read more

See all

In a word, awful. 1. 3:00 pickup? I arrived at 4:00 and still had to wait 45 minutes for my daughter's 15th birthday cake to be ready. 2. Cake was supposed to have a decorative broche on it. Nope. Wasn't there. Discovered when I got home with it. Their reply - "oh, are you sure? Well you can come back to get it or we can give a store credit." Seriously? Guests arriving and I have to drive back for something THEY forgot?! 3. Top layer (1/3 of which was inedible support/base) was secured by so many wooden pieces that it could not be cut, lifted off, or otherwise worked with. Resulted in a cake that looked mauled in spite of great care taken not to damage it while cutting. By the way - did I mention how dry the cake was? Must be sawdust from all the wood they cut for the supports. This was garbage, wrapped in fondant, with more wood that a furniture store, at just under $400. Lovely to look at, but I could have done better with a $40 Publix cake! This was FAR from Divine, and absolutely not a delicacy. Shop elsewhere, folks - all these Yelpers can't be wrong! read more

See all

I came across these lovely super bowl cakes on their Instagram page that read " cake special " call us for more info. I sent them a direct message asking how much the special for the cake was for Super Bowl Sunday. I was advised it would be $65, and I thought to myself what a great price for a custom cake. I called the very next day to place the order and then was told the cake alone was $65 it would be $15 extra to have the super bowl decorations on it so I said ok this is not how it seems to be advertised on your page but ok $80 is still not too bad so I said no problem take my order anyways. They start asking me what flavor and filling I wanted without mentioning any additional costs. I see on my credit card app the following day I was charge $100 from this place. I immediately call and ask how did this cake go from $65 to $80 to now $100. She proceeds to tell me the filling was also extra and taxes. I said no one told me there was an extra charge for filling, so I ask her to remove the filling if that's the case. She then tells me she doesn't recommend the cake without it because it would be very dry without it. So I kindly let her know they should really STOP advertising these "cake specials" when reality there is no special it comes out to way more than they post it for. She then lets me know how this cake would normally cost me $150 from them so I am still getting a really good price. I am a cake maker myself, that cake DOEST NOT cost $150 to make. It wasn't even fondant! I was so disappointed with the lack of consideration and false advertisement from this place. But the story only gets better.... I show up Saturday evening to pick up my $100 cake I paid for, and the owner is on her phone the entire time doing a live video completely ignoring the fact a customer just walked in. Took her about 8 minutes to acknowledge me and ask me what I needed. I said hello I am here to pick up an order and she goes to the back to get it and gives it to me with the Super Bowl sign cracked at the bottom. And it doesn't stop there...Keeps getting better.... I go cut it on Sunday, day of the superbowl and taste it to find it to be NOTHING of what I asked for. It was a coconut flavor with some kind of pineapple filling. I asked for rum cake with dulce de leche filling. I am disappointed with this place. I've been trying to call for two days in a row to get some kind of refund back and no answer. I send them a message again and they FINALLY answer me asking for my phone number on the order and stopped responding to me when I asked again for some kind of refund. i didnt give up howvever, i kept calling and the only resolution they had for me was that they can give me a "credit" for half of what i paid to use for a future cake. Please spare yourself the $50 because i will not be ordering another cake from them ever again. And to think even with a $50 credit i would still have to pay $100 out of pocket for another cake if i ever did want another one from them. So here I am writing them a terrible review since they couldn't handle this with their very poor customer service and I am in total shock to see they only have 2 stars on here! I can see why but I am disappointed with myself i didn't think to check this before ordering with them. I have been following them on instagram for years and see they are very famous and make all these celebrities cakes all the time, I would never in a million years think they would have only 2 stars on yelp. However, I guess if you're not rich or famous they can care less about you. Lesson learned to never order from here again or send anyone their way. I can see quite a few unhappy customers here and it doesn't seem to bother them when you let them know how unhappy you are. read more

I ordered 2 cakes from them. They were suppose to be cookies and cream, but the cake was not what they promised. Only tasted a little bit like vanilla. The sponge was dry. Both caKes were not to the standards. mivkAw-josxaf-0rogxy The worse about it was that when I called they said the cake was suppose to be like that. I replied to them it was suppose to be cookies and cream, and their response was well that's how it is. The cake was extremely expensive and did not taste to what is suppose to be. Will not be using them again. read more

Divine cakes is my go to for cakes for myself and my family. Hands down the best custom cakes in all south florida. Trust me on this, and tell them Rollie said hello l love them read more

I'm going to start saying that I've been dying to try this cakes for the longest time and I was very exited. My best friends bday was this weekend and she is been wanting to try the dulce de leche cake and it was a good opportunity to just get the cake. I sent them an email to get an estimate of the cake the one she wanted was the small cake for 15 people very simple , the reply was pretty quick (good service) and they tell me the cake was $110 alone and if I wanted a cake topper was $145 which is pretty expensive for a small cake BUT my friend wanted it and this people are soo famous that I wanted to taste it so whatever... I place the order. I picked up the cake yesterday , the girl was very nice and the cake was beautiful I knew my friend was going to be happy so I forgot about the money i spent lol. When we cut the cake is when the we realized we wasted our money , it was sooo dry!!! And on top of that the cake seams to be bigger BUT it only has two layers not 3 like it seams to have , honestly I couldn't be more disappointed of this store... never again. ( see pictures attached ) read more

See all

This place is the best in the biz! great taste * great staff & service I highly recommend it! Xx read more

Divine Delicacies Custom Cakes - the highlight of the party - Custom Cakes Near Me - Miami, Florida

See all

Don't be fooled by the social media image. Attempting to do business was challenging due to the diva like Attitude and was a complete turn off. Tasted their cake a couple weeks ago, and something about the texture of the batter vs filling was odd. Paying 500 for a cake that you hope will taste right did not seem logical. read more

Okay so I've been there twice this week because I originally went and ordered 2 slices (Godiva chocolate with natilla & nutella. & vanilla with natilla). The chocolate one was nothing like the picture I saw but I stayed quiet. I went back today to give them another shot, this time I called and SPECIFICALLY told her I expected something else. She tells me not to worry and sends the same cake as last time. The cake was dry as hell, the icing sticks to the top, and their customer service is TRASH. I'll post some pics.. all I wanted was an apology but some people just don't know how to run a business or be kind to begin with.. I will not support this local business. Go somewhere else.. read more

See all

I had used Divine Delicacies in the past and always had a great experience and their prices where comparable to other custom cake designers in the industry. I was very disappointed when I contacted them for my daughter's baby cake for 60 people. I was quoted $695 for my cake for vanilla/rum no filling. If I wanted any additional favors it will be $120 more plus additional if I wanted filling, and delivered was an additional $60. RIDICULOUS!!! read more

Divine Delicacies Custom Cakes - Custom Cakes Near Me - Miami, Florida

See all

Cakes are ok Went to a cake tasting Horrible customer service After waiting around for what seemed to be forever They brought out the cake samples and just left No one to talk to about cakes Don't waste your time read more

Divine Delicacies Custom Cakes - Horrible customer service Placed the samples on the table and disappeared Cake was ok They all tasted the same Nothing special - Custom Cakes Near Me - Miami, Florida

This place is HORRIBLE! They ignored my grandmother and yelled at her. Tried calling the police on my grandma ( someone who doesn't like problems). I have ordered from them before and they have never acknowledge me, the cake was trash and dry anyway. Take that hand out of your ass, guess they're only nice to rich people. read more

Nightmare! I've ordered cakes from here before but NEVER again- Michelle is by far the snobbiest person and I don't know what the attitude with her is. I called and she said that they only work by email so I had to send pictures to get a quote - I did as she asked and she gave me a 225$ quote / I specifically asked for two quotes one with gold and one all black . And she said it's 225$ the best I can do 200$ - the problem is not the money, it's the attitude with this women! Who does she think she is! Just because you have JLO buy your cakes doesn't mean anything! And please make sure you keep your texts and chats with these people because my friend had a horrible experience! I wish I could record the calls of this ! She's rude and fake ! My advice : order from this other place in Miami so much better service and their cakes are sooooo much better IG @dbakers_miami read more

See all

Omfg!!! People, PLEASE, PLEASE avoid this place for your cakes at ALL cost! I purchased a cake from here to try a different place other than Edda's for my daughters bday...BIG MISTAKE!!! The cake was sooo awful!! Everybody and I mean EVERYONE threw their cake in the garbage! I was so embarrassed for my daughter and so was my daughter because she's only 12! Everyone even the adults had something negative to say from it taste like eggs to its just bland! Even the design was awful with the banner falling over and one of the squares overlapping and not evenly aligned. This place is all hype trust me. I guess because they have half of the Heat team wives or whatever ordering from them they think they're hot *ish! Smh. GO somewhere else for your designed, delicious cakes! Trust me! read more

Divine Delicacies Custom Cakes - I had 2 try & fix the banner bcuz it was not up and look where the diamond shaped piece is overlapping and not properly aligned - Custom Cakes Near Me - Miami, Florida

$100 I spent on a cake to taste like pure acetone. They added a ton of rum and somehow the cake was still insanely dry. They gave us old cake so there goes $100 down the drain. read more

If I could give negative stars I would! Awful service. They delivered the cakes late and damaged (see picture) When I called to ask for a refund - they told me they wouldn't do it and instead would provide a store credit. THEY DO NOT DELIVER WHAT THEY PROMISE. Prior to my review, this place had 2 stars.... repeated bad business! read more

See all

This place is honestly a rip off. The owners and workers are so rude I would rather get a Publix cake. I ended up taking my business elsewhere. They make you feel as if they're doing you a favor by making your cake. Just go in there and experience it for yourself, or better yet, don't. read more

Where do I begin? I have ordered 4 cakes from this place. I have spend over $2.5K on cakes. I didn't mind it until Michelle started to be extremely rude and short with me. I refrain myself from calling her out being a pauper middle age women, with kmart last season clothes she wears because I'm a gentleman. The cakes are a hit or miss. They can be amazing and moist one time and be dry and burnt the next time. You can be well off and still not be disrespected if you're not a celebrity at this establishment. So try not to get offended when they hang-up on you or never return your calls. Now I go to dbakers Sweet Studio, they are a family own bakery and they are super respectful, nice, business oriented and most importantly their cakes are amazing, even better tasting and better prices than divine delicacies. read more

Edible beauty! I ordered two mini cakes for Valentines Day from Divine Delicacies, each with the nicknames that my boyfriend and I call each other. The ordering process was beyond simple! And when I picked up the cakes not only do they taste delicious, I absolutely loved the fact that the staff took the time to ask what the unusual wording on the cakes were. It made it more personal. My boyfriend is not a sweets fanatic like I am, but he loved the rum cake, I'm just glad I ate the two cup cakes I received complimentary with my cake order, otherwise he would have eaten those too! read more

Divine Delicacies Custom Cakes - The latest addition to their menu, DELICIOUS gorgeous cupcakes! - Custom Cakes Near Me - Miami, Florida

My wedding cake was dazzling, spectacular, tall, and tasted delicious! A dream come true! My venue (DoubleTree Biscayne Bay), included a fondant cake from local vendors and when I saw they didn't have Divine Delicacies on their list I persuaded them to permanently include them because Divine Delicacies is truly amazing and every Miami bride deserves the very best (you're welcome future brides). After being approved we went for the tasting and in comparison to all other famous vendors in town that I tried (Todo Dulce, Ana Paz, Sweet Art by Lucila, and Edda Cakes), Divine Delicacies they stood out as the best in flavor, in presence, design, and professionalism. From the fabulous atmosphere at their shop with their gorgeous flower wall and cleanliness, to the unique cake flavors and fillings offered. Laura, the owner, was always a pleasure to deal with. Our cake arrived on time to the venue as promised. I had paid for a few upgrades such as lifters that make the cake look taller and more elegant (the taller the cake, the happier the couple will be), a brooch for the cake bow, and 2 rows of swarovski crystals around every tier to make it dazzle. I was in awe when I walked into the ballroom and saw our wedding cake! As a surprise Laura had gifted us the exquisite sugar flowers as our cake topper as a wedding gift and an extra row of crystals in addition to having previously gifted us the filling of our choice for the cake. Our cake was 4 tiers tall, alternating scrumptious layers of dulce leche & nutella, all fondant with a beautiful lace top, truly a dream come true! I am forever grateful to Laura & the Divine Delicacies team for making my day so special. No photo will do this cake justice! I can't wait till our 1yr anniversary to have our top tier! Our wedding cake was indeed divine!!! read more

Divine Delicacies Custom Cakes - Our dazzling wedding cake! - Custom Cakes Near Me - Miami, Florida

YOUR HEALTH IS AT RISK: I recently requested a Dulce de leche vanilla rum cake for my sis Bday March 31, 2018. The cake was beautiful. We received a lot of compliments from staff members at the restaurant we dined. Well, several issues (1) while trying to capture a pic of her cutting the cake the knife used broke which indicated the cake was extremely hard. (2) There was no flavor in the cake due to the cake not being fresh when I specifically requested my cake be made fresh. Lastly (MOST EXTREME HEALTH RISK EXPOSURE) The cake tasted and was indeed sour towards the middle and top portion of the cake which we thought was edible. I felt terrible about this cake gift, I am still trying to recover as we speak. I am accepting donations from anyone willing to support me with redeeming myself with another cake from another bakery. Sorry sis read more

Divine Delicacies Custom Cakes - This is the style we ordered, STAY AWAY - Custom Cakes Near Me - Miami, Florida

Divine delicacies has done it again. I got a vanilla rum birthday cake for my niece and it was beautiful and delicious! Best cakes in Miami. read more

Divine Delicacies Custom Cakes - Vanilla rum birthday cake! - Custom Cakes Near Me - Miami, Florida

Love them!!! I decided to try this place with no precious recommendations or ever tasting the cakes. I live in New York and needed a cake and cup cakes for an event. I picked it based off google maps and so happy I did!! First off kudos to the amazing service! Everyone here is sweet, professional, and helpful. I sent them a picture of the cake I wanted and they created it exactly the way I wanted. When I didn't know which cake flavor I wanted they gave me recommendations and helped me. I even changed a couple things last minute and they had no problem accommodating. I picked up the cake day of event and everything was ready and beautiful. I ordered individual cup cakes and they packed them perfectly in individually boxes like I asked them too. This place is amazing and happy I found a spot for cakes ! read more

Divine Delicacies Custom Cakes - My engagement cake. Delicious Godiva and perfect cake exactly what I wanted - Custom Cakes Near Me - Miami, Florida

These people wanted to charge $265 for a 10 person basic vanilla rum cake (no guava filling or anything like that). The cake I showed was nothing out of this world (please look at photo) and I had to bring the Barbie and the bottles... they would not provide them. How nice! What am I getting for $265? A plain vanilla rum cake? No thank you... This cake was ridiculously over priced for no reason. It's not like these people have their store in Coral Gables or something.... I think it's because one of their customers was JLo and they let that get to their head. I really don't understand why they wanted to charge me $265 for this (in my opinion) very simple cake. I decided not to buy a cake from them because, besides being overpriced, they were very unprofessional and didn't seem interested when I was inquiring prices. Long story short, I took my business elsewhere... maybe JLo and the Food God can afford to waste money on overpriced cakes, but not me. I didn't buy a cake from them because they were overpriced and rude to me. Please learn to be nice to your customers. Maybe if you wouldn't have sounded so uninterested, I would've paid for your overpriced cake. But looking at other reviews I think I made the right decision in not buying a cake from you. read more

Divine Delicacies Custom Cakes - Custom Cakes Near Me - Miami, Florida

DO NOT BUY A CAKE HERE! UNPROFESSIONAL! THREATENED ME! HORRIBLE DESIGNS! TERRIBLE MANAGEMENT! NOT WORTH YOUR MONEY! I usually only use this platform to leave positive reviews, but I am so insulted with my experience with this cake shop today, that I felt I had to show others what's going on at this place. I'm relieved to read on the comments for this shop that I'm not the only one to have received the experience I did.... (as they mentioned this was their "first" encounter of the sort) I placed an order, after I asked if there was availability for the date of my event. I was told yes without hesitation. I offered 2 pictures as inspiration for what I wanted. The following day when I called to place the order, the owner Laura sent me 2 pictures of nicer cakes and I decided for one of the ones she sent me. I attached the picture of the design I was sent and the design I paid $450 for (25 person cake). I was told I would get the cake Saturday from 7-8 pm due to the holiday Sunday and I agreed without a problem. Saturday at 8 I called to get a status of the delivery and I was told that my cake hadn't even been started because they did all the Father's Day cakes before mine, and they were going to have it done by 9:30. 9:30 cake and went. By 10:00 I called and they told me they had 3 decorators working on my cake, and that they would be done in 30 mins. Long story short, I got the cake at 12:10 am. Pictures attached of what I received.... the cake was a disaster. Nail mark in the front and center of the cake, the topper wasn't even 1/8 of what the original one had, there was no pearls to simulate air bubbles, the bottom of the cake had no ribbon leaving the stapled white edge exposed. Just pure sloppy, last minute, unprofessional, a complete mess. Which is fine, these things happen and as a business owner I would have found a solution to this problem immediately. But what's truly frustrating about all this, is the response I got when I called the shop: I called and spoke to Laura who told me that I had 2 options, accept the cake as is, or they can pick it up and "take a loss" by giving me back my money but leaving me with no cake for an event in 10 hours.... obviously I wasn't accepting either of her ridiculous options. She insisted on picking up the cake, and when I said absolutely not, she threatened to show up at my property, WITH THE POLICE, to pickup the cake that I PAID FOR! Complete insanity... needless to say I told her to please go ahead and show up with cops, as I know the law, and I know that her empty threat was just an intimidation attempt. I didn't want my money back, I wanted the cake I paid for. And I didn't ask for any discount or any considerations due to the fact that I had to stay awake till midnight to receive the cake. A "supervisor" then called me back and told me that she wasn't a cake decorator, but she was willing to stay at the shop for me to take the cake for them to try to fix what they could. Which is did, they patched up the cake and threw some glitter on it to cover the imperfections. But this is completely unacceptable. They threw a cake together in an hour and charged me $450 for the crap I received. I could have given my 6 year old daughter 4 colors of play dough and a cookie cuter and she would have come up with the same thing. It's absurd. The "manager" agreed the cake looked nothing like the original design but blamed it on the humidity. HELLO! We are in MIAMI! That's all there ever is! Humidity! If you can't make it, don't sell it..... plain and simple. And the best part, in the whole time I was at the shop, the owner never showed her face to apologize for her lack of professionalism and the threat she made to call the police to take back MY cake. Her diva attitude is not cute, it's not professional, and she hasn't the slightest clue how to treat a customer. I'm sure she wouldn't treat JLo, Arod, or the Kardashians how she treated me. And I know for a fact she wouldn't send them the piece of shit cake she sent me because they would literally throw it away in her face. This cake is garbage, but supposedly she's "proud" of it. So since she's "proud" of it, I attached plenty of pictures for all to see :) Don't buy a cake here. Save your money. Publix can make one better and cheaper and they will treat you better than this bimbo will. I will be rating them on the better business bureau's website. And I will be calling my merchant to see about this issue because I certainly didn't get what I paid for. This is robbery at its finest. read more

See all

I would not recommend this place to even my worst enemy. You are better off at going to Ricky's or Versailles Bakery where you are treated with respect. Also, do not be fooled by the celebrity list as the list is outdated and over half of these stars no longer live in Miami. Both the vacuous manger and her daughter refused to acknowledge the "colored folks" who walked into her store. Her daughter ignored us despite several attempts to grab her attention three times, but she continued to work on whatever document she desperately needed to address then crumbled her paper and walked away with a sigh. I would have more respect for this "establishment" if the owner has a " NO BLACKS ALLOWED" sign at the door. She, unsurprisingly, became defensive when it was suggested that she had a problem with our cocoa melanin skin :) They also misled information about specific details of cake but did not follow through when we returned to pick up our cake. They failed to take responsibility ( hmm.. sounds eerily familiar anyone ?) Judging by the other reviews, her service is not consistent. Because we got a refund after a few choice words were exchanged, this un-divine bakery gets one star. I would also like to add but this young guy who works at the office was also helpful and rectified the situation. He should take over the bakery since he's the only person who is competent and courteous. read more

Stay away from them!! I ordered a cake and never even got ii! Horrible customer service. I don't cake if they do cakes for jlo but they need to be more humble. They ruined my birthday and even kicked my mom out of the store when she got there. Like who does that when I paid for a cake $285z they stole my money. Please stay away from they. They are horrible people read more

**CAUTION** STAY AWAY FROM THIS COMPANY!** My parents sat 2 hours designing a cake with this company, we were so excited as they are pretty reputable in Miami. The day before my son's first birthday they called to confirm delivery and that everything was running according to plan. The very next day no one delivered the $1400 cake, no one was answering calls, emails, or texts. My son had no Cake at his birthday party, we were so disappointed. They finally replied 5 hours later after the party was over, claiming that the cake was delivered, obviously it was not. Then they said they mistakenly delivered it somewhere else, i don't know how that happens, and they sent us a picture of the cake they had made.... They then said that they would remake this $1400, 100 person cake in 2 hours, that's fairly impossible I thought. We said we did not want the cake we wanted a refund, but they insisted on it. When the cake finally arrived (at 7:30pm) it was the exact same cake they claimed they had delivered to another address. They lied about the false delivery and remaking the cake. The cake by far was definitely not $1400 worth. It was sunken in, cracked, the decor was poorly made, it looked like it was made by an amateur. Not to mention the taste was nowhere near as good as what they tried at the design appointment. So disappointed in this company, they definitely did not live up to the expectations. Horrible service, horrible cake, horrible taste. I definitely do not recommend. Thanks for ruining my son's first birthday. ***edit*** the owner Laura decided not to refund our money because I would not delete my review stating my experience with her services. She then threatened my sister to sue her and leave a bad review about her on her work page (obviously she has never received services from my sister), only because, again, we would not delete our review. I have never in my life witnessed such unprofessionalism and disgrace with a company. read more

See all