I visited this store and the girl at the cashier apparently looks upset. When I started talking…read moreasking about gluten free options she didn't even let me finish my sentence. She started pointing to the screen display without even knowing what I was going to ask. Then when she finally heard what I asked she was repeating like a broken record the only option Nothing bundt cake has for gluten free. Definitely poor customer service. Not sure of she was having a bad day or if she is always like that.

10/10 cake!!!! This is the fluffiest & yummiest cake I've…read moreever had. We ordered an 8" red velvet cake with decorations for my mother in law's birthday, and we were all so happy with it. It had this great soft, fluffy texture, with some chocolate chips inside which added a bit of crunch. Beautifully decorated, and kind staff who will help with questions! Will definitely come back to try other flavors (those bundtlets have my name on them!)

We had Cloud 9 as our wedding cake vendor years ago when we got married. We couldn't choose between…read morehoney vanilla or guava, so they made us a custom cake with different flavors on each layer. It was perfect. Why I'm so glad we went with Cloud 9 is that they are a real bakery that makes baked goods every day. So now we also get to enjoy our wedding cake as cupcakes every year as a fun (and delicious) tradition.

This place is named cloud nine for a reason. Their desserts are out of this world they rival…read moreanything you can get at any other neighborhood bakery. It's also a great way to support small business.

Why get cupcakes if you can get cookie cups? Sooooo delicious! Lillys munchies have the besttttt…read morecookie cups. The guava and cheese was my favorite, as well as the marble. We also tried the mini chocolate cake and WOW. As a pastry chef I can say this is one of the best bakeries ive been to. You can taste the freshness, high quality ingredients and love that is put into these desserts. Service is amazing, she walked me through the whole menu the place is little but super clean and welcoming.

If you're considering ordering from Lilly's, you absolutely should. The young ladies at both…read morelocations were incredibly helpful. There was a bit of a mixup with a Pavlova I ordered and they were so accommodating. Plus, it was delicious! I absolutely recommend this spot and will continue to support. Thank you again, ladies!

This was one of the worst customer experiences I've ever had…read more I ordered a standard birthday cake for my wife's birthday and went to pick it up at 4:50 PM. When I arrived, I was told the register was already closed and they could not accept credit cards. Fortunately, I had a $100 bill with me, but they refused to accept that as well. I had to walk around the plaza trying to find someone to break the bill. After finally getting change, I returned at 5:01 PM -- only to find the door locked. What made the situation even worse was seeing the employee sitting in her car watching me, then driving away as she waited to give me a bad look. It felt incredibly disrespectful, rude, and completely unprofessional. I've honestly seen better customer service at a gas station. The lack of basic courtesy and common sense from the staff was unbelievable. Locking the doors while a customer is actively trying to break the bill is just unacceptable behavior. It's clear this employee does not care about customers or the reputation of the business. Management should seriously reconsider who they trust to represent their company because this kind of attitude drives loyal customers away. I've been a loyal customer for years, buying birthday cakes for both my family and our office celebrations, but after this experience, I will not be returning. Unfortunately, this was not my first negative interaction with the same employee. After multiple bad experiences, I can confidently say the problem is the staff.

Querida Edda: Vivo en Broward muy cerca al lugar donde una…read morevez tenía su pastelería. Hace unos días fui con mi hija a comprar una torta de cumpleaños para celebrar mis 74 años. Llegamos a su pastelería en Doral. Compramos la más grande, pero para mi sorpresa y lamentablemente yo y mis invitados quedamos desilusionados, la masa de la torta estaba dura, seca muy pequeña. El bañado estaba tan dulce que todos mis invitados lo dejaron a un lado. Yo recordaba un pastel suave, esponjoso,con un ligero sabor a ron. Este no fue el caso. Que pasó? Cambiaron la receta ? Atentamente

Doral Cake Factory makes beautiful cakes! I ordered one for a colleagues Baby Shower and I was…read moreshocked at how beautiful it was! Everyone loved it (white w teddy bear decor). My office also ordered a work anniversary cake last year to celebrate work anniversaries & it cake out very cute as well. Shes very creative and can bring any idea to life!

Wow!!!! Cake was delicious very moist and the way they decorated the cake was exactly what I was…read morelooking for the details and art was beautiful Excellent service Can't thank you enough !!!!

Wow! First of all, best cake I've had in Miami! The cake was moist, the filling delicious, and…read moreicing was perfect - truly balanced! And let me talk about the service - I asked for this cake on Tuesday as an emergency and they made it happen for me and never made me feel like I was asking too much! And they delivered! It truly made our luncheon perfect! Thank you!

This super creative bakery was fast, responsive, and solved a relatively late order for a special…read morebirthday. They met deadlines and worked with us even as our schedule changed. And now the most important part: the cake was fantastic. Design aside, it was ideal in texture, taste, and ingredients. Yes, you'll pay more than Publix. But it will be well worth it.

Authentic Nicaraguan cakes, good prices, great service and very punctual. Cake was ready when I…read morearrive to pickup.

A wonderful Nicaraguan cakes definitely worth getting. Our family has been coming for years and…read morewill continue to go.

Great cake - very moist, light and delicious, perfect flavor with ideal amount of frosting to cake…read moreratio, and incredible service! Gigi was the best to work with! She was very attentive and so accommodating. She pulled together a beautiful design as we asked for simple look. The cake was so good that there was not even a piece left. Will order again from Gigi!!! Thank you.