I was EXTREMELY disappointed in todays appointment which consisted of a girls day of pedicures and nails. I have been here thousands of times, along with recommended my friends to go there for their nails. It started when we waked in and was told to go pick out our color, we were trying to figure out what we wanted as there are so many options. Also, when they get curred by the light they may be darker and one of us wanted something neutral, the tech had gotten an attitude as we showed pictures of exactly what we wanted with the color, the color on her foot was white which she wanted a light pink. The pedicures werent really bad, however I had asked about their different pedicure options to see if my friend wanted something other than a simple pedicure, i asked what it consisted of and none of the three techs could even tell her nor did they even mention a word to talk to us. So then, we go to get our nails done i show a picture, specified i wanted them ROUND and got square and he kept filing my skin making it bleed, he told me I needed to stay still and I told him that I couldnt stay still with him grinding my skin. My friend was asking her tech questions and explaining the design she wanted and he completely ignored her. Once I asked my tech to be careful as he asked what was wrong I told him it was one of the worst experiences Ive ever had and felt odd even being there as there was an odd silence, so.... he decided to be extremely rough while filing that the table was actually bouncing off the floor. My friend asked for a simple towel to prop her hands up as she has a rod in her hand and he told her she didnt need it, well of course she didnt need it but was uncomfortable entire time. I told them that I was not pleased and I had spent well over $100 for our day to be treated awful, terrible customer service and my nails are still sore about 5 hours after i got them done from him filing so hard!! I guess they just lost my business and all the people ive sent there and I will go somewhere that treats me decent, doesnt talk about me in their native language that I cannot understand but you know they are when they all look at you in a odd way. I was so embarrassed to have even given my business to these people in hopes tp enjoy a much needed girls day!! read more