I had a flat tire in the Walmart parking lot. I couldn't drive on it so I grabbed a can of…read moreFixaflat. Ironically, Firestone is right there. So I pull in and ask if they would be able to plug the tire. Once you mention Fixaflat their only solution is a new tire for $300! I asked if they could let me at least put more air in the tire - NO! This is real customer service here! I would suggest if you need anything done with your vehicle, take it anywhere but here! To end my story, I drove across the street to O'Reilly's and bought a plug kit and 12V air compressor. I fixed it myself in their parking lot but they did offer to help. While driving to O'Reilly 's there was a WF police car behind me that quickly sped around me because I had my hazard lights on and could only drive very slowly. To serve and protect - lol. The world is full of helpful people . . .

Firestone is really a mixed bag. Either they take forever, or they are super unrealistically fast…read moreand charge an arm and a leg for it. I had new wheels put on my SUV last weekend and had an appointment at Firestone a few days later to get them aligned. This place is within walking distance of my office, so I figured I could drop it off on my lunch hour and then walk back, then walk back after I got off work at 5 to pick it up. I walked in and no one greeted me for a few minutes even though there were 3 advisors available. Finally, one greeted me and I gave him my key fob and walked back to work. Less than 30 minutes later, my car was ready. Fishy. I'll preface by saying I work in the automotive industry so this was a little too fast for a wheel alignment, especially given how full the shop was when I left. Not only was it weirdly fast, but they charged me $130 for less than 30 minutes of work! Absolutely insane with their price-gouging. Yeah I won't be back here.

Thank you for a fantastic job on my car! Everything was great from communication to service and…read moreprice.

My daughter, son-in-law and 2 grandchildren recently moved from Richmond, VA to Wake Forest. So,…read morenow I travel to see them from here in Gainesville, VA on a regular basis. This past weekend, my water pump started the rattle that signified imminent failure on my 2016 Ford F-150. Not wanting to risk a 4+ hour drive home with a suspect pump, I stopped at Doc's for an assessment. This place is exactly what any vehicle owner needs. A trusted, honest and straight foward mechanic and team at a super resonable price. I have had the same mechanic up here in Gainesville, VA for 28 years and Doc is of the same cloth. Doc and his team had me squared away and back on the way home exactly as promised. I am seriously considering moving all of my 4 vehicles to Doc for any future work. Four hours is a short drive for what I got at Doc's, plus I get to see the Grandkids!! Really.....you have got to check this place out!! Steven A. Scott US Army RET Gainesville, VA

Went in on a Wednesday morning for a tire loosing air. Manager got me right in, and he also had a…read morepersonality this was good with the me. Got the screw out of the tire and in less than an hour done!! Really fair price. Would definitely use them again!

Visited this location on 4/30/2026 for a patch in my tire. the very next morning, my pressure light…read morewas back on. Went BACK, I put air in, hoping it was an error. It didn't work. went to Pepboys AND they verified there was NO PATCH! I was ripped off by this place and I will never trust my vehicle to this place ever AGAIN! POS!

This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

I love how they treat customers the way they would want to be treated if they were on the other…read moreside of the counter. The first time I went for maintenance service I loved how transparent they are, took the time to explain things, sent photos so I could see what they were doing. I recently had bad news about my car and they went above and beyond to get me information on how to address it with a warranty I didn't know was still valid. TBH, I might never have found out except that the guy decided to look it up and figure it out--All for something someone else will be making money off of.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

Great guy. Would definitely recommend to anyone without any doubt. He charged a good price and was…read morefast.

Terrible service. I was having an issue with my Key Fob becoming less and less responsive even…read moreafter changing the battery. Nissan sold me a new Fob for $400 and I am having the same issue less than 6 months later with the new Fob. Now they want to charge me $195 for diagnostics because now they think it is the car that is the problem. They already did that diagnostic last time. They are telling me it could be a whole bunch of differnt things. Are you kidding me? Sounds like they don't know what they are doing to me.

We've been loyal customers of Crossroads Nissan of Wake Forest for more than 13 years. Nearly all…read moreof the maintenance and repair work on our 2012 Nissan Maxima has been performed there. Unfortunately, our most recent experience was deeply disappointing. My wife brought the Maxima in for a steering issue. She was told the power steering fluid was leaking and that the rear brake pads needed replacement. A few days later, we noticed the brake pedal felt soft -- the car didn't stop immediately and required extra pressure to slow down. Within a week, the brakes worsened to the point that we had to pump the pedal to stop safely. We returned to Crossroads Nissan. This time, we were told the master cylinder needed to be replaced and that the power steering leak persisted. The technician said he was uncomfortable performing the repair because they rarely replace master cylinders and suggested we consider a newer vehicle instead. Given his reluctant, we took the car elsewhere for repair. The issue was resolved at that shop. We then requested reimbursement from Crossroads Nissan for the initial, ineffective work. Despite weeks of phone calls, voicemails, and emails, we received no response from the Service Manager. Only after including the General Manager in our correspondence did the Service Manager call back. Unfortunately, that call was highly unprofessional--he raised his voice, implied my wife and I were dishonest, and insisted the dealership would not reimburse anything. His tone was aggressive enough that I ended the conversation. It's disappointing to have this experience after more than a decade of loyalty. I hope the behavior of that Service Manager does not reflect the broader values of Crossroads Nissan of Wake Forest. I also hope management takes this feedback seriously and re-examines how customer concerns are handled moving forward. Unfortunately, our repeated attempts to resolve the matter directly have gone unanswered, leaving us with few remaining options. Based on this experience, I cannot recommend this dealership for vehicle repairs.

I have purchased 2 sets of tires from Atlantic and have been very pleased. The free rotation and…read morebalance on purchased tires is very helpful to keep the tires in great shape. They do a great job.

MY FIRST VISIT... They were horrible!!! Extremely Poor Customer Care/Service..... I drove into the…read moresite with a leaking tire at approximately at 10:30 am.. Only to be snarkily told to come back after 1:00!!! When I returned at approximately 1:15, I again snarky told to find a place... and again reminded that they only patch and not plug.... I DON'T CARE, JUST TREAT ME WITH RESPECT, AND BE QUICK ABOUT IT! ..... I left without service.

I feel like Sam's Deli gives me a treat for spending so much money in the store. Because house can…read moreyou beat $1 yogurt and $8 whole pizzas

I have always been a Costco customer but just moved to Wake Forest. The closest Costco is awful so…read moreI started coming to Sam's. I like Sam's Club even better than Costco. I had my eye test and new glasses here as well. The store is laid out well and offer great options. The gas prices are the best in town too. Count me as a happy shopper....