Have been using this store for years for all my vehicles. Have started to take them for granted as far as their honesty and professionalism. Had a slow leak on one of my tires yesterday. Stopped in without an appointment. They got me right in and within 20 minutes, my tire was fixed and I was back on the road. They didn't even charge me. They are so nice and efficient. The showroom and bathrooms are spotless. They checked all my tires and said they were all good. They didn't try to sell me anything. You can bet I'll be back when I do need tires. read more

On a 17 degree day with snow I felt it was important to have my air pressure checked in the warmth of my car versus the coldness of my garage using my 3 ga Husky hot dog. This was my second attempt at a 'free air check,' having previously visited in my Landcruiser to get it done. Why was a Landcruiser owner letting someone else do something so minor to their truck? Another story for another day. But today I had some time and I trust folks other than me to air up the Blizzaks on the Outback. There's an Acura Sedan having their turn, an RX450h on deck, and I'm in the hole. As I got out to begin removing my valve covers (to help speed up the process, as demo'd by the 450h owner in front of me) the Discount Tire manager came out and reasonably explained that due to the cold he wanted the air checks moved inside. This would mean GETTING OUT OF MY CAR (which was the original value proposition on this day) and having to go inside and SIGN IN. This was much more complicated than waiting in a vehicle line for my turn. I applaud this location's management for prioritizing employee well being at the minor expense of customer convenience. I learned that cold days are not the best for quick convenient free air checks. I'll go back to Discount in a heartbeat and replace my air compressor with something more powerful. read more

Alex at this location helped me get a great price within my budget and always had a great attitude even though they were super busy. There are many places within walking distance (food, Safeway, super target) to keep you occupied if you have to wait. read more

Needing immediate new tires after procrastinating the unsightly purchase, I called around and researched prices everywhere. Tires are expensive and it can easily hurt the wallet. (That much for rubber?!) Randy helped me on the phone and when I met him in person at the store, he was just as friendly and as helpful as he was on the phone. (Thanks man!) He took time to explain the advantages of each different tire and the sales deals that accompanied each one as they applied. He made my emergency purchase easy and totally painless. I appreciated that he made time to actually talk to me instead of being curt and to the point. I felt like I was respected. I've gone to other tire places in the past and the employees are curt, don't make the time to create a positive experience and don't view me as a possible returning customer. It seemed as though Randy and his crew viewed me as a peer, dare I say a friend.... at least that's how I felt. I wasn't just some schmuck who was in an obvious bind, to be taken advantage of. I was frank and told them I had done my research. I asked industry questions to ensure I was getting what I wanted. But ultimately, Randy helped guide me to the best, most affordable solution for my driving needs. It was a great experience and I totally appreciated it. Very professional and polished. All in all, you can say this review is about customer service and the service I received was some of the best I've ever received in the industry. Some feedback: The only point of feed back I could offer, is that when we discussed the purchase of the tires and after-sales services, it was explained that for their lifetime, the tires come with a balance and rotation every 5,000 miles. However, when I looked at my receipt, it looks as though there was an itemized service charge of $11.00 per tire for lifetime balance and rotation. It was not explained to me that I would be purchasing this service. I was under the impression it was complementary. I believe the phrase used in the conversation was "the tires come with a lifetime balance and rotation service". So either they come with it or it's extra... one of the two. "Included" and "extra service charge" mean different things to me. I strongly dislike negative surprises and hidden charges on anything I purchase, be it goods or services to be rendered. Just explain that I'm paying for it and I'll probably be just fine with the charge. Surprised me and I'm wondering why you didn't mention it before hand when I gave you over $800 cash. Just sayin'. read more

Best customer service on the planet. I've seen them stay open late because a big storm was coming and many people needed to get their snow tires on. They've given me great advice and helped me to get the best price and rebates. read more

Sloppy, careless work. Brought my vehicle in for rotation and rebalance of my tires. They were not careful placing floor jack underneath the front of my truck, so the truck fell off the jack, damaging parts underneath. Didn't rebalance three of the tires. Ended up going to a another location to get these guys "work" fixed... Not impressed. read more

I went into discount today to fix a blowout. Even though I ended up having to go to a different Discount tires location because of the rush I was in, this staff was awesome! Attentive, friendly and helpful. They even checked my spare before driving to the other location. Best customer service I've received in a while!! read more

These guys are great. I just got four tires replaced and when they didn't have the tires i wanted they price matched a slightly nicer pair. They were all extremely friendly, Randy made sure I got the best possible price and rebates, and they had my car in and out in 20 minutes. I hadn't been to this location before but I will definitely be going back. read more

After a bad experience at Big On Tire, started coming to Discount Tire. They have more than met my expectations! Every one in my family uses them and agree they are one of the best companies out there. They always have friendly, knowledgeable, experienced staff! !! Love the Lone location they are very efficient! read more

DO NOT BUY HERE!! They will not honor any warranty claims. I was told my warranty was void because I had not performed alignments. I provided the proof that it has always been aligned and still refused. They are either liars or completely incompetent. I bought several sets of tires from them and will never do business here again. Do yourself a favor and just go to Costco. read more

Headed in there today for a simple tire rotation. Polite staff, quick service. Helps to make a reservation online before you show up.

I purchased my tires here for 4 of our vehicles - they always have the best prices and customer service is AWESOME. Had a flat from a screw apparently and the gentleman who helped me Rob was so nice. He went ahead and balanced and rotated my tires for me. Very pleased with my experience today and always in the past. Was in and out in less than 30 minutes read more

Not all Discount Tire locations are created equal. This is one of the best; great location right off Lincoln, friendly, courteous employees and I love that Discount Tire offers appointments. Because they are expecting me, they always get the job done quickly and correctly (both for new tires and for the complimentary tire rotations, wheel balancing and tire pressure checks). My only complaint is that, obviously, as a tire store, they have tires on display in the waiting room. The tires give off a very unique odor that makes me light headed. Hard to describe the odor...not really a rubber smell, but a strangely sweet smell. I am not sure how the employees can handle that smell all day. These guys are tops! read more

Excellent customer service! Had a 9am appt-they greeted me outside and had me out the door in less than a 1/2 hour with a set of brand new tires. I will most definitely be a return customer. read more

I had a 9:00 AM appointment for new tires. I misjudged my time and arrived early. Dylan had my tires ready for me and began work on my car right away. He had worked with me at the time I set my appointment to determine exactly what tires I needed to meet my needs. As his team worked on my car, he helped me shop for tires for my husband's truck. My car was finished and I was out the door at 9:14 AM. Excellent customer service, good prices and helpful employees will ensure that we return to Discount Tires for all of our tire needs. read more

Great experience! Geoff was super helpful and honest. We will definitely be return customers!

I went to get all new tires here, and while changing one of the tires they found a problem with some lug nuts and to keep me safe they had me run my car over to brakes plus to fix and replace them, which they covered for me. The manager was super helpful and took care of me right away. It was over the holidays and when I came back to get my last tire on, he remembered me as soon as I came in. They were all very helpful and professional. I will continue my business here and recommend anyone to come here if they need new tires with quality labor. It was a peace of mind knowing they took the extra time to make sure I was safe driving my car. A+ to discount tire and there team here. read more

This location went above and beyond for us. We needed tires last minute, Garrett helped us get the best price, helped us get financed and treated us so well. Thank you to all the guys who helped get our tires changed the same night we walked in! read more

This is one of the best stores I have been too, they have always taken really good care of me! The staff is very friendly and polite, the service is quick, and they always do a great job! I highly recommend going to this location. read more

This place is great. Every time I've gone in, I've been helped by a nice young man named Sam; he's been nothing but friendly and seems very knowledgable about the business. I will be returning for snow tires soon! read more

Two people made eye contact and wouldn't fill our tires waited like 20 mins then just left

I made an appointment online the night before so I could get right in. When they looked me up on the computer, the guy said it had been cancelled! Well, I KNOW I didn't cancel it so.... Hmmmm?? I feel like someone there cancelled me. Not cool!! read more

I bought a set of Pirelli Scorpions Verde this morning. In and out in less than an hour. Tyler was very helpful in helping to select appropriate tires. Good rebates going on now also. read more

These guys are the best!! Great friendly service. Good prices. Very helpful. Ill never get tires anywhere else. They're awesome! read more

Great location! Very fast, friendly, and professional. I love that they don't pressure you into buying things you don't need.

The most pleasant tire shopping experience period, thank you Randall

These people are great! I just bought a car yesterday and I had a flat...I went an hour ago and they really took care of me!! Thank you

I have come to this location several times, but this one is a 5 star and then some! George the assistant store manager spent extra time finding the perfect tires and wheels to outfit my Subaru Forester for a move to Costa Rica (hardly any paved roads). After a mishap with the size, George again went above and beyond ensuring the replacements were delivered and installed in record time. Given the stress of an international move, the service level was more than I could've ever expected. George and Randy the store manager PERSONALLY installed the new set so I could be in and out. Guys thanks for be AMAZING!!!! read more

Had a bad experience with Sams in tires. Went to discount tires in Lone Tree off of Lincoln and had the best expwrience. I am thankful and highly recommend Discount Tires at Lone Tree. Better pricing, incredible service, timely and going out of their way in helping us. See Marc. HE'S THE MAN!!! read more

We were at this Discount Tire last night and what great managers. We had a vehicle that was not ours, that we were borrowing as we killed our own vehicle earlier in the day. (Yea, I know, we were having a bad day.) But the tires on this borrowed car were so bad that we did not feel safe driving on them, especially with our two daughters in the car. So we were just going to replace the worst tire with as cheap a tire as we could to get by. We were broke with our car in the shop. These two desk guys figured out our situation, then wouldn't let us leave without 4 new tires. They said, "Just pay what you can." They said they couldn't let us drive on these horrible tires (that were also the wrong size) in good conscience, so after they got this borrowed vehicle into their shop, they wouldn't let us leave without 4 tires. In the end, they gave us an above-and-beyond fantastic deal. But what impressed us the most was their compassion and integrity. They have posted on their wall a saying about integrity. Obviously, these employees have bought into what their company promotes. read more

Stopped in to get a nail fix. In the middle of being helped, the attendant answered the phone and proceeded to help the person on the other end. When he finished, the phone rang again and he helped them. All the while we were in the middle of working on my issue. I walked out. Ridiculous. read more

These guys are great to work with and respectful. The tax rate is cheaper than other stores as well.

The guys that work here are always so nice! They are very helpful and professional! They always listen to me entirely and explain everything they're doing very well. Won't go anywhere else for my tire needs! read more

My experience with this branch was terrible. It all started when I entered the store and asked to purchase 2 tires. The young guy trying to help me was doing a good job, but since he didn't feel comfortable with the inventory, he asked his manager to help me. This is where it all went down hill. Over the course of 15 minutes the manager tried to talk me in to buying 4 tires, "For the safety and wellbeing of my family" The 4 tires that I currently had on my Audi were from another branch in Highlands Ranch, however this branch told me that my 4 tires were in fact 'summer' tires and that I needed to replace all 4 tires for winter driving. On top of that, they said they would give me a few bucks for the 2 tires on my car with still looked good. This, I felt was simply a sales tactic, in which the manager was trying to sell me 4 tires instead of 2. I explained to the manager that I felt I only needed 2 tires as the tread on 2 of them looked good. My plan was to buy 2 tires now, and then get the other two late in the spring time. Again, the manager proceeded to tell me that the safety and welfare of my family was dependent on the purchase of 4 tires....in not so many words. Again, I explained to the guy that I only drive 6 blocks to work, run errands around Highlands Ranch and occasionally go skiing. I felt my 2 tires were fine and they must as well, if they in fact were willing to give me money back for trading them in. The conversation was going nowhere. The guy then proceeded to try to sell me $1,200 worth of tires for my A6. Again, I explained to him that was not in my budget and that I only wanted to spend around 5-600. The guy was relentless. I am guessing that his tactics came from some type of corporate training on how to make sure that every consumer walked away with 4 new tires. In order to just get out the door and go somewhere else, I asked him to just print out what he thought would work for my car and that I'd show it to my husband. He then told me they didn't give quotes and that I could go to their website. I sarcastically replied, "Let me guess, Discount Tire.com?" At that point I had more that enough of his tactics and bravado in trying to 'show' his younger trainees how to 'sell' a customer. I looked him in the eye and said, "Look, you're just not listening to what I want. Do you want my business? Do you want to sell me 2 tires or not? At that point we again started going around the circle of what is best for the safety and welfare for my family. AMAZING. I left, drove to Wal Mart where a nice old man took one look at my car and said, "Looks like you need 2 new tires". Priceless. I was out the door for $325 and wrote a letter to his manager in appreciation of his great work....at Wal Mart. Not at Discount Tire. For Discount...I already told 7 of my friends about my horrible experience. Most of them women. Funny how others shared similar experiences of them trying to talk you in to something you don't really need. Zero stars for this store. I'll never go back and neither will my husband or sons. Bummer for them. read more

This store is fantastic. The employees are helpful and friendly and work to get you what you need. I called looking for tires for my van. They did not have them in stock but called around, found me 4 tires that could be shipped in, then called me back and set an appointment to have them installed. When I went to get them installed, they were installed quickly and they ride great. I would highly recommend them if you are looking for tires. read more

Over the top service here. We had a flat a mile away and they sent someone out to help us. We were apparently entitled to a free replacement (which I didn't even know) because we bought the tires at another Discount Tire. Their service level is also obviously good for business - I bought a set of new ones as well. But its not a sales ploy either - they tell you when you don't need replacements too and how to save money on your tire. read more

LOVE this place! Super friendly, fast and honest! I've been buying tires at Discount Tires for years and they never disappoint. I got a nail in my tire today and they fixed it for FREE even though I didn't buy the tires there - they are original to my 2 year old car! When I need new tires, you bet I'll be buying them at Discount Tire! Thanks guys! read more

The gentlemen at store #25 are so helpful and courteous. Had an issue with tire pressure and they fixed it straight away. Thank You

I had an enormous nail in my tire tonight. They took my truck in 5 minutes to closing time and saved my tire! They were absolutely the nicest people and I'm so grateful they could help me. I will never go anywhere else! They are the best! Thanks guys! read more

Randy was great! They worked with us to get the tires we wanted on my girlfriends truck, and he even took the time to help me with a seperate tire issue on my own truck after they were closed! Will be back for future tires! read more