UPDATE: Cade came through! Called and told me that they had the tires, and they would get me right in. Tires were done in record time! Really appreciate this, as I didn't want to have to worry about a tire blowing. My brothers took the BMW defensive driving course, but I didn't, because I got my license at 29. Oh well. Anyway, adjusted rating accordingly. Discount Tire got it done. They really are trustworthy and kind, even though someone in the warehouse fouled up.
I brought my ancient Mercedes convertible in for an air check before going to Emissions. This is a summer car, and the furthest I've ever driven it is to Frederick. The tires look brand new, no visible tread wear at all. Rubber seems fine. But Josh checked them and said that since they're 10 years old, bad things could happen. So we ordered new tires and set an appointment for Saturday at 10.
I arrived at 10:08, and Daniel checked me in. Then I waited. And waited. And waited. My car stayed where it was. Finally, at around 11:40, Cade comes and tells me that the warehouse sent the wrong tires. What?! And they're just finding out after I sat there for 1.5 hours?! I was very unhappy. I had errands and two more appointments. That's an hour and a half that I will never get back. Why didn't they check for the tires when I came in? And why did I wait an hour and a half when my appointment was at 10 am???
Cade said that this is their busy season. They have three 10 am appointments, three at 10:30, three at 11, etc. He said that he would try and have the tires sent over later that day, and would call me. This did not happen.
It's Monday, and I do not think that have time to get tires. They'll have to wait until I return. Cade assured me that I would not have to wait at my next appointment, and my tires will be put on immediately, which is very nice, but I doubt that I can find the time today. I also wonder how he can do that, if they're scheduling three appointments every half hour, and it takes about an hour and a half for each car. (EDIT: it does not take that long to put on the tires. That includes waiting time.)
The tires were crazy expensive because of the stupid effing tariffs. That just adds insult to injury. I have always liked Discount Tire, and have never gotten tires anywhere else, but this foul-up is unconscionable. I will say that Cade was very apologetic and is doing his best to make it right. I appreciate that, but I did waste time that I couldn't spare. They really should check for the tires when the customer arrives. Not over an hour later.
I will update this review when I finally go back for the tires. They may have to hold them for a while. Saturday was Tire Day, today is other things. I hope that they don't accidentally sell them to someone else. I've already paid for them.
I certainly hope that a tire doesn't blow, as Josh said it might. The spare is getting replaced too, as it is over 20 years old. Arrrrrggghhh. They did very nicely say that they would try to find a wheel for the spare, which is a full-size tire. I hope that they can.
They found a tire to fit my wheel. That works. So now I have five new tires. read more