I don't often review chains, but I need to write a review for this location. My husband and I have purchased tires here on multiple occasions (at one point we were a 3 car family) for both cars and trucks. I find the price of the tires to be comparable to other locations, but they also can fully guarantee theirs which is nice. You should absolutely buy the warranty they offer- they honor it perfectly (we have had to use it 2x). This location is always busy, but I have found them to be incredibly accurate with how long things will take which is very helpful. You can call and make an appointment in advance, or they will let you know how busy it is. I would avoid times immediately following heavy rain or snow if you are able! I have enjoyed working with every single employee that is here, and they are all educated and able to offer clear advice on what you are looking for. I appreciate that they ask about what kind of driving you do (my husbands exclusively highway versus my mini commute), and factor in the life of the car, reviews of the tires, etc. I will absolutely continue to come back to this location- great people, great service, great product! read more

Highly recommend the tire warranties! Just went in- one of my tires ruined-road hazard-thought I would have to buy a new tire- it was covered! Only $26 to replace the tire because of disposal of old tire and taxes on the new tire. Was told the tire would come in today. Just waiting for the call read more

Great service kind people. Called ahead and scheduled an appointment arrived 10 min ahead. They took me in right away. Even checked pressure in my spare tire. Gave me a spare they had sitting around for free, because my spare had a hole in the side wall. Great customer service. read more

Hello My Name Is Vaibhav Thakkar. I Was At Your Discount Tire Shop in Elgin, Illinois Last Saturday Since I Had Flat Tire. Your Employee Drew Told Me It Can't Be Repaired So We Order Tire Which He Suggested Me. I Was Hopping That Tire Was Ordered On Monday Since You Guys Close On Sunday. On Thursday 10/4/18 When I Call To Find Out If They Got My Tire . He Said He Ordered it but Its Not Here So He Will Track and Call Me Back. He Called Me Back in 30 Minutes and Told Me This Tire Discontinued And He Told Me To Order Other Tire Which is $80 More That That Which is Fine. But My Question Was If It Discontinued Why He Didn't Find Out On Monday Why He Waited Till I Inquire About it. Made Me Wait 5 Days. That On 10/5/18 Tony Called Me Saying My Tire Is There and I went There In 30 Minutes . They Told Me It Will Be Done In 30 Min And It Took 50. Which is Fine But Then 2 Hours Later I Got Call From Tony Saying By Mistake We Installed Wrong Tire in Your Car Come Back Tomorrow And Let Us Replace That. Ordering Me Like I Have 1 Hour To Waste At Discount Tire 3 Times A Week I Talk To Mike Store Manager He Just Simply Told Me My Man Made Honest Mistake So Just Come Back And Replace Your New Tire. This Is BS. I Don't Have Time To Deal With This. I Spend $376 For One Tire . Its Not Cheap And On Top Of That I Have To Babysit Cause Your People Don't Know What They Doing. read more

These guys were so helpful yesterday when I suddenly got a flat tire. They had me on my way on no time. Highly recommend this service. read more

Went in with a tire leaking pressure by the minute I could hear it leaking down the road. Wasn't sure if I would even make it and drive in at 5 with no appointment. I didn't want to go any where else since I had a warranty for all my tires , and needed it fix fast. They were able to get me in even after they closed , and got me a brand new tire. The guys were great and fast and friendly. I would recommend buying tires from there to anyone! read more

Mike E nailed it on the rim issue... I have been a DT customer for years. It was kinda of funny the last time I was in there, and the associate was trying to find the particular vehicle I brought in, in the list of cars under my name and he went through 30 some cars. The people at the counter next to us asked me if there were any cars I didn't have... ;) Yea, people are amazed that they're hustling and bustling because there is a 2, 3, or more hour backlog particularly on a Saturday, but in that haste, they damage rims. On my daily drivers or work vehicles, I don't care as much. But on my pristine, mint quality vehicles, I do! Even when put on the service order "BE CAREFUL WITH RIMS!" I still get back to my garage (across the street from this DT in Elgin), only to find scratches and scuffs that I can't fix without having the rim(s) completely redone. One set in particular is an expensive special Holden set that I had shipped halfway across the globe from Australia! The rims had more shipping mileage on them than the car they went on! Another set, was a brand new set of wheels from GM that I had just recently put on the vehicle. These wheels get wiped down after each time driving and are polished weekly, so I'm pretty abreast of the condition of them. At the beginning of the season, I had a puncture in one tire which was not fixable, and in order to get a replacement so I could drive over the weekend, I was forced to go to DT. Otherwise I would've had to wait a week from Tire Rack. Specifically on the work order "BE CAREFUL WITH RIMS", only to have scratch marks in the bolt holes. They'll argue that's inevitable. Funny how I can R&R my wheels (which I do all the time), and my 3/4" socket, on my impact wrench, never seems to make contact with those bolt holes. Maybe that's because I take my time and I'm careful! I just break them loose with the impact, then manually unthread the lug while maintaining pressure on the wheel so it doesn't flop loose once the last lug is removed. Their prices are competitive with Tire Rack if you include the shipping for Tire Rack. But it seems as though the tire I want, they never have enough of or at all. I'm not saying they're bad, I have them as A-Ok, but if you have a nice set of rims, watch them. That hustle and bustle does come at a price. read more

What I love about this place the most is every single employee is running around and hustling. That to me shows their efforts in servicing the customer quickly and getting the outdoor as quickly as possible. read more

9am appointment, when 10am rolled around I left. I understand Covid 19 delays. but its very simple. if you can not see this many people at 9 then dont book everybody. I could of come at 10 or whenever they were ready but they told me i had to make an appointment that ended up being a joke because everyone can make an appoinment at the same time. read more

In and out no problems. I knew what I wanted, I didn't expect my tires to be in stock but to my surprise they were and they do a great job they make it look easy but I know it takes skill bc I brought my antique car to a small shop named Marks Service in Yorkville once and they beat the heck out of my rims and I had to fight them to get even half the cost of the rims back. If I owned a corvette or Ferrari or antique I wouldn't hesitate to bring it to Discount Tire! read more

Not always the lowest price unless you price check. Two of my rims were damaged, they stated first it was curb rash, then after I explained what curb rash is they changed their tune. It then was blamed on the weight clamp they put on the tire. Yes quick service comes with a cost of damaged rims read more

I've had nothing but poor experiences with this place. Went in a few months ago to buy new tires. I knew exactly what I wanted, and they were not cheap at $900 for the set. I told the guy at the counter what it wanted and he told me they only had three in stock but he could get me a different, more expensive tire right then. I declined and he said he would have the fourth within three hours, but to be safe, he told me to come back in four. I gave him all my information and paid for them then. When I came back in four hours, it was still not ready. "A few more hours," he said. Why couldn't he have called me so I didn't waste my time driving all the way over there? I went somewhere else to occupy my time and came back when he told me to. This time, the tires were actually there but they were crowded so I'd have to wait again before they could start working. Finally when my tires were done, he gave me my keys and asked me to pay again. I told him I already paid and had to show him the receipt to prove to him that I didn't owe anything. A few days ago, I was ready to come back for my FREE tire rotation. What a great deal, right? I called them that morning to ask if I should make an appointment. They said no need, so I went in later that afternoon. The guy at the counter then told me it'd be an hour and a half til they could get my car in. I told him I didn't want to wait, that's why I asked if I should make an appointment. I asked again if I could make one, seeing as how I apparently did need one in spite of what they told me. He put up a fight, trying to get me to come in the next day without an appointment, but finally gave me an appointment for several days later at 5pm. I arrived at 5 on the dot and told the guy at the counter that I had an appointment. He said it would be 25-30 min til my car was ready. 30 minutes later, they finally pulled my car into the garage. It's been 40 minutes since I was told 25-30min and I am still waiting. No apologies from anyone throughout any of my very poor experiences here. I will not be returning to discount tire again and I recommend that you do the same. UPDATE: In total, it took an hour. I was told 25-30 minutes. read more

I purchased a set of Michelin truck tires for my new Dodge Ram pickup as the OEM tires were loud and did not ride well and were wearing badly. Mike the manager researched an all season tire and came up with the Michelin's. We made an appointment and were in and out in 1 hour as promised.... We had a flat 3 weeks later and I talked to Adam and he said bring it in. I came in waited 42 minutes and they REPLACED the tire as the puncture was in the sidewall! No questions asked and I was back on the road. That is true customer service on a $279.00 tire!! Thanks again Discount Tires and Mike, Adam and the rest of the team. By the way this is my 11th set of tires, as I purchased a set of Michelins for my daughter's 2013 Chevy Cruze 2 weeks earlier. We really believe int his company because of their strong customer service!!! read more

Ordered my tires from their website...worked great. Had then shipped to store....not great. 1st the guy I spoke to had no idea they had a website. Then I get a new guy who had. Told him that when the tires got in I would drop the car off. Tires came in, I called and set up an appointment. Dropped the car off the night before so they could work on it right when they got there at 7. Came in around noon and the guy I talked to didn't know my car was there and obviously no work had been done. I would have given them a bad rating but they admitted they dropped the ball and gave me a huge dsicoint in the install. I will give them a 2nd chance. read more

Been living near this location for about 15 years. The staff is always honest and treat both men/women with respect. This is the go-to place my husband and I go to for tires. NEVER a problem. Place is always super busy so make an appointment and be patient during busy times. These guys really hustle and do their best. read more

Got an excellent deal on Blizzaks here for my mustang. Best prices and service. Honest advice and their warranty is great. Got a flat and they replaced my snow tire with a brand new one. Highly recommend. read more

3rd car I purchased tires for at this location , I recently had a warrantee issue defected tires for my 2011 Toyota Sienna Se and the manager Chris was outstanding at making everything work out to my 100% satisfaction . I want to say Chris gave me the best customer service and I definitely give this store and the awesome service techs 5 stars all the way around . Thanks and definitely will keep coming here for all my tire needs . read more

Wonderful place very clean. I called ahead as other reviewers suggested, spoke to Drew who very helpful . I showed up on time and car was on the lift 5 mins after I got there. I was only there for a rotation so it only took a few mins and they got me back on the road. Easy in and out. I will be back when it's time to buy tires. read more

Busy place but fast service. Employees are courteous and professional. Highly recommend.

I am BEYOND amazed at how fast these guys fixed my dad's truck today! He randomly got a flat tire while driving to a job and managed to limp his work truck into this Discount Tire Store. The employees were kind and hustled to patch his flat and get him on the road within 30 minutes. He made it to his next job on time. When my dad needs tires I know where he's going. Great work guys! read more

Came in unknowingly 5 minutes before closing with a screw in a tire. Not only were they MORE than accommodating and quick, there was NO CHARGE for the repair! I'll be back for sure. Fantastic job fellas. read more

Big shout out to Mike and the team at Discount Tire in Elgin. I originally Took my car to NTB Sunday and got oil change, tire rotation and wipers. I was told I needed a New tire because I had a nail in it. They even convinced me to apply for the NTB finance card. I said let's patch it and they told me patching wasn't an option. It was on a tread not the sidewall. Not feeling convinced I said leave the tire alone I need to check around. My brother in law recommended I go to Discount tire. I went today and was greeted very kindly by Mike and not only did he patch my tire, he also check my spare and all my tires. He was very honest and kind. I am highly satisfied and happy I didn't spend almost 200 bucks for a tire that only needed a patch. Thank You Thank You! read more

Yesterday, I hit some metal on the road on the way to work. By the time I got out of the car at work, I could hear the air hissing out of my tire. At the end of the day, my tire was so flat that my vehicle was leaning. My friend helped me pump the tire so I could make it the 2 miles to Discount Tire. When I rolled up, the tire was almost flat again. The crew member immediately walked over and asked me what was going on. When I came inside, Nick addressed me and talked me through my options. Nick was so helpful and polite as he kept me informed throughout the process. The wait was not very long, and the service is some of the best I have ever experienced. I will be back whenever I'm in the need for tire assistance. I cannot recommend this Discount Tire enough. read more

Aside from all the good stuff other reviewers post about the employees here, I want to specifically call out Tony D for really going the extra mile to make right a rebate issue today. He pursued this as if he was the customer and did what it took get the appropriate outcome. I'll be back, again. read more

I've used Discount Tire on several occasions. Today I went in there to get a tire rotation (on tires that I didn't get from them). I also brought my ATV tire in to get fixed ( also not purchased from them) and they got that done too. When completed, I expected to see a bill, and they said it was no charge. I couldn't believe it!! They gave me great service, quick and didn't even charge for it. That is unheard of these days! Thanks Discount Tire!! read more

I did a lot of research on the tires I wanted and the prices other stores, and the dealer was charging. The staff at Discount made the whole process painless and quick. They beat the best price I found and installed them in less than an hour. The free rotating balancing and flat repair for the life is an added bonus. I looked around elsewhere but no one could beat the service or the price. read more

I arrived at the Elgin Discount Tire Store on Saturday 10 minutes after closing with 2 flat tires from my wife's car, the door was locked and the guys inside were closing up. I explained to Adam that my wife ran something over on the street, it blew both her tires and the car was on the side of the road, Adam let me in, turned the computers back on and had two new tires mounted after hours. I was able to get the tires back on the car and off the side of the road. Thank You for great customer service. read more

Scammers! I went to discount tires because my front left tire kept going deflating. Every month or so it would be almost completely deflated. I went to Discount Tire in Elgin and they told me it was my rims and all rims had to be replaced. I had all rims replaced and a month later, my front left tire was down again. I went back and they said I had a nail in it and they would patch it. A month later, my front left tire was done again, they said that I had another nail in it. Mind you, I only drive from my house to the grocery store and this time I was out of town and the car was in the garage the whole time. I went away on business and came back after a few months and guess what, in my garage, the front left tire was down again. I went back to Discount tires and they told me there was a nail in my tire again. This must be the script they keep telling people because the sales people don't seem to keep each other informed on the lies they tell people. Well I drove my car back to my house and left it parked in my garage, I had to go away on business again the next day and when I came back, guess what, the front left tire was down again. These people are thieves. I paid for rims that I didn't need and they never fixed the issue with the tire. They just lie and tell you that you have a nail in your tire, then fill the tire with air and send you on your way. read more

Made a 12:30pm Appt on 10/9 for today 10/13 and arrived at 12:20, nobody in line but there were two associates each helping a customer. I waited until 12:35 when I was finally assisted, longest I've ever waited at a discount tire for assistance. Finally everything was set up and when 1pm came around I noticed my car was still where I parked it, I had to be back in Bartlett at 1:30 to pick my son up from school, something I declared upon checking in. I was upset at the service or lack thereof on this visit and asked for my key so I could leave. I was asked why and when I told the associate he replied, "schedule another Appt so we can get you taken care of next time." Is this guy for real? Did he not hear a thing I said? Why allow me to schedule an Appt for 12:30 when you can't honor it? FYI, I've been a Discount Tire / America Tire customer since 1996 when I worked at a location in California during high school. Shame on you Elgin location off Randall & Bode, never again! read more

I made an appointment to check my tires as they seemed to be making an odd noise over 30 mph. When I arrived they were busy, but they acknowledged my presence and assured those of us waiting in line we would be taken care of asap. When I checked in, Colin listened to my issue and went outside with me for a quick check for anything obvious. He quickly determined that one of my tires had cupping and was causing the noise. He gave me some options and offered to check the pressure in the tires. No pressure to purchase a new tire or service. Very satisfied with their service and definitely recommend this location. read more

Always have had a good experience here. Quick service and helpful folks. Good tire guarantee. I get all my tires here.

I ran over a screw a few days ago and went took my tire into the ford dealer to have it repaired. They took a quick glance at it and said it wasn't fixable. I called discount tire just to get an estimate price and they quoted me a lower price but told me they may be able to fix my tire at no charge. At first they said it looked like it might not be fixable, but they took the tire off and, after looking inside, they felt good about patching it up ...FREE!!! They saved me $170! Very very helpful, nice people. read more

My experience with these guys exceeded my expectations. Phil, Al, Mike (store manager) and the entire pit crew provided me with superb customer service. I initially stopped in for a tire rotation. Then, during my conversation with Phil, I mentioned after market rims that I planned to purchase from a competitor. Phil then researched the same rim and I was able to purchase them with Discount Tires at a substantial savings. It was a pleasant experience and I will continue to patronize this establishment and highly recommend them. Their professionalism obviously trickles down from top management. read more

Brought in a set of new wheels that I got from a company on line. They switched out my factory wheels with the new ones in under an hour. They were friendly and helpful. I've bought many tires from them too. I will always be a loyal customer as long as they keep up the great customer service. read more

Great service if you ONLY want tires done. Don't expect them to do anything other than just replace tires. Sales people were VERY friendly and helpful. read more

Last three different vehicles i had needed rear tires replaced. It never seems to be the tire - its always something with my car or the way i drive. read more

Not worth going into this store considering all the traffic. Rude traffic directors on too of it. There's so much chaos in this store, its hard to even move your cart around. read more

We've taken our cars here for many years now and the employees here have never disappointed us. Of course the quality of work is good, but their customer service is also the best! Highly recommend this place. read more

Went in to replace wheels that were leaking badly. I had 1 tire with a nail and ruptured cords inside the tire. They replaced it with a older tire to be recycled for free. My tires have 25K so I was very happy with a replacement. If you are looking for rims/tires their website is sweet - You can see the rims/tires on your car, which makes the choice easier. read more

I've had exceptional experiences all 3 times I've been here, and I will continue to come back. The prices are very good and the service great, even when they've been very busy. Most recently I came in with a slow leak in one tire. Even though the tire wasn't theirs, they patched it (without trying to pressure me to buy a new one) NO CHARGE. I recommend without hesitation. read more