Waited 4 hours for my tweeter speaker to be changed to then be told that the new one was broken…read morefresh out of the box. Why dont we check these things before wasting clients time? I grocery shop for my 3 kids every single time I have to go to this business because I know it is a day's trip ALWAYS and I want them to stay fed during our wait. This was a waste of my time, money, and patience today. You guys have me absolutely freaking fed up with the way you treat people who are not trying to buy a new vehicle!!! Do better for crying out loud, y'all are ridiculous.

Worst Dealer ever. Bought an extended warranty and they did not file the paperwork. Now they are…read moretelling me its my responsibility . I called the number they gave me and they told me i had to call back the dealership F & I department. Tried to call and i am just disconnected.

Good prices on tires and excellent service. They carry a variety of top of line tires.read more

Had a flat tire down the road and didn't have a spare as the car didn't have one. I was at the…read moreExxon station and they came down jacked up my car and took my tire to the shop and had me back on the road in 30 minutes. Fast friendly service and can't really find that any more. Thanks to everyone there.

new tire ordered from Houston done in 1 day. Very satisfied. I will return. people are extremely…read morecurious and friendly.

i'm a 20 yr old girl and I walked in asking for a front and back end alignment, and an oil change…read more first off the oil change was $106. second, the man called me and told me all 4 of my tires were bad and one of them had wires showing, so they couldnt do my alignment without new tires. my dad used to be a mechanic and I just got new tires maybe 3 months ago. All my tires were perfectly fine. They were trying to charge me almost $1800 to get new tires, a front and back alignment, and an oil change!! so women, i would NOT recommend this place. they will try to rip you off, lie to you, and overcharge like crazy!!

I was quoted $690 by a tire store in Orange for repairing my car's brakes without them even looking…read moreat them. I went to Star Brake and Kenneth walked me through everything that wasn't wrong with my brakes then showed me the one thing that was wrong. I ended up spending a little over $200 for the repair. They're just a good old fashioned honest business, something we need more of! I would recommend them to everyone needing brake or shock work!

Y'all Kenneth and Cody are literal Godsends. I am so thankful for all the work and excellence…read moreKenneth put into not only my car but with me. So professional and real and so very knowledgeable! I think he is an addition that totally makes Star Brake more than 5 stars worthy! It is so refreshing to have a Gentleman be honest and real with a lady without her Husband or any real car knowledge! Blessings upon this Business!

After relocating from California to Texas, we began noticing a severe vibration coming from the…read morefront of our commuter car. The vibration was present at all speeds but became much worse as our speed increased. Since traffic here routinely moves at 80+ mph, the issue quickly became impossible to ignore. We were concerned that the wheel bearings or other major suspension components were failing. Over the past several weeks, we took the car to multiple repair shops and received recommendations to replace everything from all four shocks and struts to wheel bearings, brake rotors, and other suspension components. Before committing to thousands of dollars in repairs, we decided to make one last attempt to properly diagnose the problem and brought the car to Mike Smith Auto & Tire. After speaking with Justin, we immediately felt like we were being heard. He took the time to listen to every concern we had, and one of his technicians even drove the car at highway speeds to experience the vibration firsthand--something no other shop was willing to do because of "insurance reasons," despite being located just minutes from the highway. When the technician returned, Justin invited us into the shop and walked us through the diagnostic process. With the car on the lift, we spun all four wheels and quickly discovered the real culprit: all four tires were severely out of round. They had developed high and low spots, causing the vibration we had been chasing all along. It was surprising that no previous shop had taken the time to inspect the tires before recommending extensive suspension repairs. Justin and his crew were straightforward, knowledgeable, and, most importantly, honest. They never tried to upsell us on unnecessary repairs and only recommended what was actually needed. While we didn't purchase new tires that day because these still have several thousand miles of tread life remaining, there's no question where we'll be buying our next set when the time comes. Thank you, Justin and everyone at Mike Smith Auto & Tire, for your professionalism, honesty, and willingness to go the extra mile. It's refreshing to find a shop that truly puts its customers first. We need more businesses like yours.

Incompetent and poor mgmt !!! 1st experience a few years ago transmission was drained instead of…read moreoil i had to pay dealership to fix as they said the tech could do it and refused to take it to dealer. This time around it took 45min to say your tires are to worn to patch(not a problem, i understand) car was in bay for at least half of that time. I told desk girl it shoudlnt take 45 min to measure tread depth and it hurt her feelings. She quit talking when said give me my keys, real tire pro. As i was leaving and tech was removing wrong wheel and had wrong work ticket attached to my vehicle, he thought I was getting 4 new tires. They couldn't give me tires at this point. Please stay far away!!

I bought a certified pre owned Toyota RAV 4 and it was the greatest experience working with the…read moresales team who took care to make this transition the smoothest and less time waiting. Love It!

Requested engine photos of a car they have for sale there that I might be interested in and got no…read moreresponse. Made two requests. What is with these car dealers anyway, they all want to play some kind of game with you, why can't they answer simple questions.....

Expensive. Been researching wheel tire combinations for an…read moreF150 for about 2 to 3 months. Started searching locally for tire business' sales employees to discuss wheels and tires sales and find a combination that best fits my need. My idea was function before form. Honestly form was dead last. With an exception of Width. Width, speed rating, load rating, dry traction are the main concerns. These were explained to every tire shop I stopped at. Stopped by TT today. Started an financing app, decided it was best not to finish it. Stopped by the shop. The owner wrote up a quote very fast, with not much discussion on what I wanted/was looking for. $3700 for 4 wheels and tires. I would urge everyone make a cash offer and not accept double cost. I provided the quote from another shop also. That shops quote was 2100$. I will be avoiding this business. I mentioned to the business owner his quote was double. With a blank star he said yep, and I walked.

Super friendly, convenient and quick service. Highly recommend if you need to purchase a tire or…read moreget one patched.

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

We are here working at the Beaumont fair, we have traveled from Ri. Unfortunately on the drive we…read morehit a pothole, this is our first time here and had no idea where to go. LUCKLY we found this place, we need a new shackle and bolt. They were so friendly!!! Everyone was super helpful, offered us a ride back to our hotel and had it fixed right away!!! If you need ANY work done I highly recommend this place!!! 5 star service ALL around!!!!