I had a great experience at JK. Jenni knew all about the many features of the Forester I was…read moreinterested in. The whole team made the purchasing process go smoothly and they even helped me get my old car back to my home.

Camel and Dylan very nice and min pushy salesmen very polite . I love my Subaru a very smooth…read moreprocess

Had to have engine replaced, Jessie was good at keeping us informed about the progress. He worked…read moregetting the warranty approved and getting the work completed.

Diligent and helpful salesman Josh Menough is the only reason this establishment isn't getting one…read morestar from me. Josh is awesome, and any dealership would be lucky to have him. Philpott's inventory is nice, they have a great website to browse their vehicles and order from, and they seem to be in a convenient location. They seem to ask reasonable prices for their vehicles. However - their Financing department and Sales Leadership are both very shady. I tried to purchase a vehicle from out of state, a completely ordinary and common practice, and they made me jump through hoops. The lengthy process culminated them in telling me they cannot accept out-of-state financing, and only would accept financing from in-Texas. After seeing the abysmal rate their preferred lenders offered, despite my good credit, I declined and went to pursue financing from an in-state Credit Union. Knowing that I would get a better rate from the CU rather than their subpar lenders, they told me they would not accept this financing, and they lost a very serious and dedicated customer. While none of this is illegal, and it's well within their rights to not accept outside financing, I have literally never encountered this in my life. I advise you do not do business with Philpott, nor any other Sonic network dealer, due to their shady and unethical business practices.

Great people who know the business and will do all they can to get you in the car of your dreams!read more

I was very pleased with the entire car purchase experience. I will have to say buying a car has…read morebeen one of my least favorite things to do because I hate the haggle of pricing etc. I actually traded in my vehicle and feel that I got a fair market value on it with Philpott. The other part I also liked was the sales rep, Edgar Clavijo, was very pleasant to deal with. He let me test drive the car three different times over the course of a week and was not pushy in any way. I wanted to buy local to keep our economy good but was not sure if I would get the best deal here. After much research, I do feel like Philpott is very fair on their pricing in both trade and purchase! Happy Customer :)

What's this? A dealership with a 5 star review? Tell me it isn't so, well it is…read more This review is based on the experience I had in the service department during the first month of January. I got off of work at 5 pm thinking all of the Tech's were going to be gone as well as the service advisor. They actually kind of close at 5:30 pm I guess to get your car in there and get it started the next morning, good thing. Dana was my service advisor, she diligently took in all of my information including the important extended warranty that I had with my vehicle and called them the next day. My frightful thing is being out of town and having to get to work the next morning with no ride. Dana quickly got me wisked into a pee wee sized Chevrolet Sonic? but hey, beggars can't be choosers and by this time it was past their closing time. What brought this service over the top for me? The finally answer after me saying "I'm sorry for keeping you all here late, I know you all want to go home" before she said "There is no problem, that is what I am here for". What? No grunt? No groan? No "I'm off the clock" by the techs that were taking my car to the back? Well this is so not fast foodish if you know what I mean. Next day after keeping touch with Dana and bugging the Ford...I mean crap out of her frequently I was able to get my car out same time same place with only a $100 deductible that burnt a hole out of my wallet. One of the most important things to know if you own a STS v is that you do not necessary have to take it to a Cadillac dealer to get it serviced, a GM, is a Gm and a GM tech is a GM tech. This dealership is located on the West side of Highway 69 right down from "The Jungle", you drinkers know exactly what I'm talking about.

truck was brought into jk it was diagnosed ac relay bad and fitting on low side was leaking Freon…read moreso I pick up the truck I decided to have ac repaired so I scheduled an appt to bring it in so I had my wife bring it for 9:00a.m Tuesday morning was told it may be done late tues afternoon or first thing Wednesday morning well that was one of the many lies then on top of that couldn't even call to tell me it wasn't gonna be finished so then Wednesday afternoon I still didn't get any update meanwhile I'm wondering how I'm gonna get home from work and to work the next day so I called service to ask about truck was told some machine was running slower than normal which by now I'm feeling like this place is sketchy like they trying to hide something wednesday I called service to speak with service manager I said I was told my truck would be done and now it's not do yall have a loaner or rental I can get manager says well let me see what's going on and I'll get back with you on what we can do for you- another lie he never called me back so now we on Thursday I get a call we got the fitting changed out but we found your compressor is still not engaging it has a short so Jakob tells me let me see if and when I can get the parts I'll call you back-another lie never called me I ended up sending a message saying I needed to know if I can pick up my truck later I get a call from Jakob again warranty won't accept after market parts and your compressor is on back order so we'll tidy it up and you can pick it up when the part comes in you can bring it back in so I get to the service dept to pick up my truck was told by Jakob oh they are finishing up on the oil change they'll be done in a few 45 mins later right at closing time Jakob comes to me and says Mr Varnado our parts dept didn't give our technician the filter for your truck he started draining it but he capped it off we added oil that was drained to fill it back up so you can bring it to me tomorrow I can get it done for you I said I have to have a way to work he says I completely understand so they finally bring my truck around and I pay and leave My input on this whole ordeal is they lack communication skills JK service you need to be more productive in returning phone calls and communicating with customers and lies don't tell customers you will get back with them and leave them on the back burner for God knows how long

Local car buyers need to demand a full look at internal accounting codes before trusting the…read more'transparency' scripts at this store. During my recent negotiation on a 2026 Hyundai Kona SEL Premium AWD (Cyber Gray, VIN: KM8HDCA32TU455135), salesperson Joseph attempted to push an out-the-door price of $32,883.26. When challenged on a competitive cash floor of $31,350 OTD, Joseph provided a copy of the vehicle's memorandum invoice, claiming they were selling the car for '$100 over cost' and could not cut another dollar. Let's look at the internal dealer data he failed to explain to the public: 1. This vehicle was explicitly billed, invoiced, and shipped to Killeen Hyundai in Killeen, TX--nearly 260 miles away. Philpott executed a dealer trade to bring this specific inventory unit to Nederland. As a cash buyer, I am not responsible for subsidizing their dealership's logistics overhead, transport friction, or inventory mismatch expenses. 2. The internal invoice explicitly features manufacturer code **HB623, which confirms a guaranteed $623.00 factory holdback profit paid directly back to the dealership by Hyundai Motor America upon the sale of the car. This is pure, unadvertised back-end profit hidden from the consumer. 3. Joseph claimed he was providing a '$274 discount' to remove a mandatory anti-theft etching fee, yet the final cash OTD balance remained completely stagnant at $32,883.26. They are actively using the national $1,750 Hyundai factory cash incentive to mask the fact that they are charging full retail sticker price plus bloated port-installed add-ons ($375 cross rails, $240 floor mats). They are not 'losing money'--they are protecting their transport costs and holdback gross. If you shop for a vehicle here this weekend, do not let them hide behind fake invoice sheets. The real break-even bottom dollar on this unit is well under $30,000 before taxes and statutory fees. Demand they strip the port add-ons, demand they pass through the holdback, or walk away like I did.

This dealership is very kind to let EV owners charge at no cost at their fast charger. My husband…read moreand I were in Nederland with our Ioniq5 and wanted to top off before heading back to Houston. Thanks for letting us use your charger, Philpott Hyundai!

UPDATE: I was contacted by the manager this morning and they are going to try and make things…read moreright. They are taking my truck back to repair what they can and put me in a loaner vehicle while they have my truck. It is greatly appreciated. I purchased a 2013 Ford F150 from there on July 23. When I asked about whether the dealership had a standard limited warranty (even a 30 day), I was told no, but if something wasn't right, they would take care of it if it was immediately noticed. Well, the first issue I had was that there was a recall on the truck that could have been very dangerous. I found it on the car fax, but when I asked the salesman about it, he said he had no idea about it. The second issue I had was the backup camera failed the day after I bought it. The third issue I had was the AC started blowing hot air less than a week after I had it. I imagine that they gave it a quick recharge just to show it had cold air. After paying $200 one week and one day after I had it, it appears there is a leak in the AC line. By one week and two days, my brakes are squeaking and when I slow down to make a stop, the truck shakes. What exactly did Twin City Honda to to this truck during their inspection? Most likely, nothing really. Makes me wish I would have just purchased from a private seller-you get the same liabilities buying from a private seller as you do a dealership. I have voiced my issues to the dealership and they didn't do anything. I was asked whether I purchased a warranty and I did not. From experience, they are worthless. Think twice before buying from this dealership. They do the absolute bare minimum on their used vehicles and that is a shame. Would be nice to know they would stand by what they sell, but they're only out to make a quick buck. Looks like in addition to the price of the vehicle, I'm looking at dropping at least another thousand into repairing what should have been taken care of by the dealership BEFORE they put this truck on the lot. 10 days in of having this truck and the AC is broke, needs new rotors and brakes, the back up camera needs to be replaced, and I pray nothing else goes wrong!

Brutal, Dishonest Dealership Tactics -- Avoid Ben & Michael…read more Yesterday I was negotiating with salesman Ben and his manager, Michael, regarding a Honda Civic Sport Hatchback. Right out of the gate, Ben tried using classic, tired dealership tactics, claiming he was "fighting for a good deal for me" while trying to force garbage, high-markup add-ons into the price (fabric protection, cheap plastic accessories, and useless wheel locks). Eventually, they dropped their price to $30,575 Out-The-Door (OTD) for a straight cash deal. If they try to charge you a penny more than $30,575 for this trim, know that you are being severely ripped off. I might have actually proceeded with the deal at that number, but Michael tried to act offended and play the victim, telling me point-blank, "I don't like being called a liar" when I called him out for claiming they were losing money at that price. I am writing this review specifically because his fake, hurt attitude while actively trying to squeeze a buyer really pissed me off. Here is the exact mathematical proof exposing Michael's "losing money" lie for anyone looking to buy here: * Their Final OTD Offer: $30,575.00 * Minus Texas Title & License Fees: -$250.00 * Minus Texas Dealer Doc Fee: -$220.00 * Adjusted Subtotal (Vehicle + Tax): $30,105.00 * Divide by 1.0625 to strip the 6.25% Texas Sales Tax: $28,334.11 Their actual vehicle selling price on that $30,575 OTD offer is $28,334.11. When you compare their actual selling price ($28,334) against a standard factory invoice net dealer cost for this vehicle (~$27,118), they are still pocketing over $1,200 in pure vehicle profit--plus whatever massive margin they have on those pre-installed plastic add-ons. They weren't losing a dime. They were making money and lying to my face about it. Take your cash elsewhere.

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.