We bought our forester in February of 2015. There was a time where I regretted the decision to…read morepurchase locally. In fact, I might have saved a couple of $K driving to Houston. But things have changed with this dealership and their service department. Competence and professionalism have sprouted and taken root. That being said, Subaru will not give away service. It is way higher up the price scale than I am accustomed. I am willing to drop the extra bucks to receive service by a factory trained technician or so I am led to believe. Once again, J K has stepped up to the plate to address deficiencies in all aspects of sales and service. I'm impressed and now am ready to take back my misgivings. I will relate an experience where the Subaru Active 4WD positively saved my life. Returning home from Houston, rain descended in sheets. Driving cautiously yet, an unseen pool of water caused the Forester to hydroplane. I swear upon all that is holy, I experienced something akin to a living entity take command of the driving system. I could feel the 4 corners of the vehicle adjust speed in relation to presence or absence of traction. I did not have a moment to draw a breath of fear because the Subaru righted itself and drove on straight and confidently. II like my car and JK.

I had a great experience at JK. Jenni knew all about the many features of the Forester I was…read moreinterested in. The whole team made the purchasing process go smoothly and they even helped me get my old car back to my home.

I purchased a Mustang Mach-E from Philpott Ford, negotiated entirely over phone and email. I had…read moresomeone drop me off at the dealership so I could drive it straight to Louisiana. The vehicle was advertised with an upgraded package that included a mobile charger--something I confirmed with the salesperson, Jacob, as it was essential for my trip. After signing paperwork, I was told the car was charged--but there was no mobile charger in the vehicle. I was told it would be shipped within 4 days. It wasn't. When I followed up, I learned it hadn't been shipped at all. I explained the inconvenience and asked for compensation for public charging fees, which totaled over $260. Eventually, they sent a charger--but it was the wrong one. Then they sent another to the wrong city. I was asked to drive an hour and a half back to pick it up myself. I submitted receipts as requested, but neither Jacob nor the General Sales Manager, Mike, followed up. I had to chase them down every time. The car also came with a free home install of the Ford Charge Station Pro. The dealership had no idea how to initiate this. I had to contact the install company myself--only to find they'd entered the wrong email, so I wasn't getting communication. Multiple calls later, I finally got it straightened out. Again, no help from the dealership. It has now been 111 days since I bought the car, and the experience has been full of broken promises and poor communication. If you buy from Philpott Ford, get everything in writing. But honestly, I'd recommend choosing a dealership that actually supports their customers after the sale.

This place does not value your time maybe just your money. I was selling my car and Alan Parsons…read morecalled me saying he wanted it. We set up a date and time for me to come bring it in for him to look at it. The whole process took over a hour. I had to wait for him to come to me for longer than a while. At first he acted as if he wanted to discuss the transaction in the lobby for everyone to hear our conversation. I had to request to go to his office. He claimed they were taking time to put my information in their system but I heard them laughing and socializing in the background. Basically he was trying to low ball me and buy my car for less than it was worth. Even after the meeting we communicated by text and by that time I had already sold my car higher than he offered. He was coercing me and saying the vehicle market was about the crash, and he had a customer who wanted to buy it for her son. Basically forcing me to sell my car to them. Never will I do business with Phillpott Ford!

Great people who know the business and will do all they can to get you in the car of your dreams!read more

I was very pleased with the entire car purchase experience. I will have to say buying a car has…read morebeen one of my least favorite things to do because I hate the haggle of pricing etc. I actually traded in my vehicle and feel that I got a fair market value on it with Philpott. The other part I also liked was the sales rep, Edgar Clavijo, was very pleasant to deal with. He let me test drive the car three different times over the course of a week and was not pushy in any way. I wanted to buy local to keep our economy good but was not sure if I would get the best deal here. After much research, I do feel like Philpott is very fair on their pricing in both trade and purchase! Happy Customer :)

Drove 2 hours to look at a vehicle. I was ready to buy the vehicle before they threw $1,300 in…read more"Accessories" that was non negotiable. The dealership called me back 2 days later to tell me they lowered the price. I accepted and asked them to put the car on hold. I was told "No problem, we're filling out the paperwork now." I called them back the following day to ask how the process was. I didn't get a call till the following day, where the dealer told me my loan was approved, but they sold the car. They didn't offer any military discount, they lie about their prices. Don't use this dealership.

EVERYONE THINK TWICE BEFORE USING JK CHEVROLET FOR YOUR VEHICLE SERVICING...AND HERE IS WHY: After…read moretodays visit for service on my C8 Corvette, I have no plans or desire to use the services of JK Chevrolet. For the following reasons: I am on their email mailing list and was recently sent some service coupons, one of which was for an oil change and tire rotation...for $74.95, up to 8 quarts...OK sounded like a good deal...scheduled my appointment for 8 AM today. It took about an hour...no problem. When it came time to pay my bill, I was told, it was $129.00...I knew there would be some tax but not $50+, I reminded them I had a coupon for a $75 oil change and tire rotation...and asked why the extra charge...they said they put 10 quarts of oil in, and the extra cost was due to the extra amount of oil needed. I told them that a C8 Corvette only requires 7.5 quarts of oil for an oil change. I asked to see the service manager...he looked on the computer and confirmed that it only takes 7.5 quarts of oil. I then took a closer look at the service invoice and there was no mention of the tire rotation documented on the invoice...only that they checked the air in the tires. I asked why there was no tire rotation noted on the invoice. I said I know a typical tire rotation can't be performed...all the way around...but a left to right and right to left of the tires on the front and rear can be rotated. I asked, "Were the tires rotated?", and they said yes...I then said, "I want it to say on the invoice that the tires were rotated." The invoice was only changed to reflect a revision of the oil change price...and I had to ask twice for them to indicate the tire rotation on the invoice. Lesson learned...I won't be using JK Chevrolet again...and if you do...I encourage you to check and double check the bill they present to you for service. (Yes I know there some that will say they've never had any problems with them...well good for you.)

This dealership is very kind to let EV owners charge at no cost at their fast charger. My husband…read moreand I were in Nederland with our Ioniq5 and wanted to top off before heading back to Houston. Thanks for letting us use your charger, Philpott Hyundai!

This is the 12th vehicle from a dealership that I've purchased but I've been to 100s of dealers in…read moremy 41 years. I can tell you that most dealer experiences I've had were stressful and I felt like I was being manipulated and lied to bc I was a woman. But this time was different. I found the perfect truck, the truck of my dreams but bc of my credit and coming out of a divorce I knew that I wouldn't get approved but hey it was worth a shot. I had to at least try. Scott greeted me and answered all the questions I had about the truck. He was upfront and honest about a lot of things that most dealers aren't, so right off the bat I felt like I could trust him. He bent over backwards for me and my kids bc he knew how much it meant to us. After sending out apps to several banks and getting turned down he told me to wait 15 more mins, that he was hopeful and knew he could find someone who would finance me. 15 mins later he said "we got you approved" and I cried, I was in disbelief. Not only was I approved but he got me a rate that I've never had on any vehicle before in my life, and with bad credit at that. As I wiped the tears from my eyes I could see his eyes starting to tear up too. I knew he had a heart but I could see it now open on display. After finishing up the paperwork he then gave me his card and told me if I ever needed anything, if I was stranded on the side of the road to call him and he would be there. What salesman cares that much?? He pulled the truck up to the front and handed me the keys, then as my kids climbed into the back with the biggest smiles on their faces he then buckled them into their car seats. So of course I broke down again. Philpott Hyundai you got a great man working for you who actually has a soul and who touched mine and my kids lives yesterday. I'm still in disbelief. But one thing I do know, I will never get another vehicle from anyone else but Scott from here on out. Thank you Scott for what you did for my family!

When I started talking to the staff about purchasing a vehicle, I specifically stated that I wanted…read moreto be able to make bi-weekly payment. From the sales person, sales manager and even the finance person acknowledged this would happen. I get the bill in the mail and it is monthly only. I called the people who holds the title and they told me no. The only reason I bought the vehicle was I was made to believe I could make these payments work for me. Now I must figure out how to make the payments once a month. Lying to someone to make a sale is not the way to make returning customers.

Do not, I repeat do not get your car serviced here. Took over a month to get my car back from a…read moreminor hit and kept getting the run around with them. According to them, my car was " in the paint booth ready to pick up that afternoon" For weeks.

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.