I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

These guys really made me feel special and helped me through the entire process. 4 stars because it…read morewas expensive

I brought a friend of mine to pick up his vehicle from Nederland garage after some repairs and when…read moreI went to bring him to pick it up we both saw his vehicle leaving the shop and we followed him all the way to Beaumont at 85 miles an hour and we couldn't catch him.

I just wanted to say, these folks are very nice and speedy when it came to my appointment for a/c…read morerepair today. I couldn't be more pleased with the pricing and the same day service. Thank you.

From the owner: Everyone is welcome . And our office is bilingual . We offer a single ASE Certified Master…read moreMechanic, with over 30 years mechanical experience. Our goal is to give you a quality automotive repair experience possible taking care of your automotive repair needs. We strive for honesty and integrity in our diagnostics and repairs. Our goal is to repair your vehicle in a timely manner. Experienced in All makes and models of vehicles and their needed repairs. We do work strictly by appointments Only and have age and condition restrictions on what we take in to repair unless arrangements have been made in advance..we also do engine swaps and transmission replacements if needed .

This is my go-to spot to get my oil changed. The service is great, and it's quick. I have never had…read morea bad experience. The prices are reasonable too.

They didn't put back the ac filter cover back on and they didn't put back my terminal cover on…read moreshit service

Sorry to anyone who's service was not good because mine was great. My car had multiple issues, even…read moreafter we thought it was fixed, the issue was something different than what we all thought it was; even after realizing the mistake they did a amazing job in helping me out.

Owner had a very shitty attitude towards his under par service. Price was higher than anyone aroundread more

Straight forward and honest, they do not try to upsell you on anything. Will tell you exactly what…read moreyou need.

John was a great help, will help you with your vehicle and help you find the right tires…read more Planning on getting my next tires from here as well.

Poor work provided. Appointments at 4 or after not recommended. Will try to talk you out of…read morescheduling your appointment at that time. Will not provide service at their best just to rush and close. Got an alignment and saw how the worker was checking a tire while checking out. Drove to the parking lot across the street after rcvn services to see what the working may have been spraying over, found a nail in the tire the worker was spraying over/chkn. Assuming because they were ready to close he did not find it important to mention the sight of the nail. Went back the following week to get the nail removed and have another alignment done. In btwn time I lost absolutely no air from the tire per psi. After rcvn the tire repair my tire began to loose air the same day per psi. Returned the following day to have the tire checked and instead of fixing the poor repair they claimed there was a new puncture. Without trying to explain the type of puncture/show it, they insisted I should get a new tire and that they could not repair it. I cannot wait to clear and close my account with Firestone.