I had a great experience at JK. Jenni knew all about the many features of the Forester I was interested in. The whole team made the purchasing process go smoothly and they even helped me get my old car back to my home. read more

Camel and Dylan very nice and min pushy salesmen very polite . I love my Subaru a very smooth process

I appreciate that JK Subaru is conveniently located within 5 minutes of my office. I can always count on them to get me in and out in a timely manner. Plus they offer a military discount, which is a pretty sweet deal. You can't beat JK Subaru. read more

Excellent customer service. From the salesman to the financing department, to the service manager. Everything from finding the vehicle I wanted to negotiating and putting down the deposit was all done by phone. When arriving to pick up my car, everything was as agreed to , especially the financing terms. Was signing and out the door within 45 minutes. Including test drive. Best of many car buying experiences . read more

We bought our forester in February of 2015. There was a time where I regretted the decision to purchase locally. In fact, I might have saved a couple of $K driving to Houston. But things have changed with this dealership and their service department. Competence and professionalism have sprouted and taken root. That being said, Subaru will not give away service. It is way higher up the price scale than I am accustomed. I am willing to drop the extra bucks to receive service by a factory trained technician or so I am led to believe. Once again, J K has stepped up to the plate to address deficiencies in all aspects of sales and service. I'm impressed and now am ready to take back my misgivings. I will relate an experience where the Subaru Active 4WD positively saved my life. Returning home from Houston, rain descended in sheets. Driving cautiously yet, an unseen pool of water caused the Forester to hydroplane. I swear upon all that is holy, I experienced something akin to a living entity take command of the driving system. I could feel the 4 corners of the vehicle adjust speed in relation to presence or absence of traction. I did not have a moment to draw a breath of fear because the Subaru righted itself and drove on straight and confidently. II like my car and JK. read more

Jk Subaru has some issues with customer coordination with purchasing cars. I had the majority of the paper work done on the car before buying the car and the fact that my family had to drive to the jk Chevrolet dealership to wait an hour is ridiculous. Make the process faster. "There is no finance department at the Subaru dealership so you have to come here." I would have rather just met at the jk Chevrolet dealership since we already had our down payment The salesmen was very nice but this is an inconvenient on Subaru consumers Today I called the dealership at every department and no one answered during the open hours. read more

Nice facility but super over priced. Took my brand new Subaru for the first oil change and tire rotation - cost was $86! I've never paid more than $50 on any car in my life. Not to mention it took over an hour and is out of the way. Won't be back unless I have to for warranty repairs. read more

Great dealership. If browsing used cars, talk to Derrick. Everyone was so nice and it didn't feel like the typical "car dealer" experience... except for the "deal closer" who was a tad pushy with negotiations, but thats to be expected. Overall, worth the drive from Beaumont to shop for a new ride. read more

I had a wonderful experience with James and Daylyn. They worked with me and made sure I drove home in something reliable, safe, and a gas saver. They were great to work with and both guys made us feel like family. I will for sure recommend this dealership and men. Im a Subaru owner and love it! read more

WARNING..BE CAREFUL BUYING FROM HERE......We placed a refundable $500 deposit on a 2017 Subaru Outback, no specific car was reserved, and we decided not to proceed with the purchase for reasons that have nothing to do with the dealership. HOWEVER, we have asked for our money back MULTIPLE TIMESand the dealership, including the Vice President, keeps giving us the run around and STILL has not given us the money or written a check. We get excuses like "the bank is closed," and "the person who can take care of this is not available." We even said we will come there and wait (we are traveling from two hours away in Houston) and the VP said, "do what you want." THIS IS NOT HOW A PLACE OF BUSINESS SHOULD OPERATE. WE WILL NEVER BUY A CAR FROM THIS DEALERSHIP. WE WILL WRITE A REVIEW ON EVERY SITE POSSIBLE. DO NOT GET SUCKERED BY THIS BUSINESS. THEY ARE THIEVES!!!!!! read more

REPAIR SEEKERS BEWARE!!!! Took my Subaru in for full service maintenance, recall, oil change, A/C repair, etc. Could not be more dissatisfied! Not only was the $4,000+ worth of work NOT completed, even AFTER I took it back less than a month later, it still did not get completed!!!! Now car is in the shop at a different (non-dealership associated) location to get the work done and done right. Waist of TIME and MONEY! DO NOT USE! Customer satisfaction surveys sent out after service along with a survey call, they know something is not right in-house! read more

I've purchased two vehicles from JK in the past. A new Scion and a used Ford Expedition. Naturally, when I decided I wanted to buy a new Subaru Outback, I went to JK Subaru. BAD decision! The sales lady who helped me was very sweet but knew very little about the car I was test driving. I taught her things about the car that I learned just by watching YouTube reviews. Luckily for JK, I didn't need her to sell me the car because I went in knowing exactly what I wanted (model, color, trim, and features). YouTube had already sold me the car... I also knew that they didn't have the exact car I wanted and that they would have to locate one for me so I wasn't planning of haggling over the price of the new car. Now heres when it went really bad~ THEY OFFERED ME $12,000 UNDER BLUEBOOK VALUE FOR MY TRADE ! ! ! And by bluebook I mean TRADE-IN bluebook value; not what it would cost to buy my car used. A smaller dealership had offered me $1,000 less than bluebook that same week so I knew they were WAY off (and trying to rip me off). I expected them to come back a little low at first because thats part of the "game", but $12,000 was an insult. And on top of that, they wanted me to put down $10,000. They hadn't even seen my credit rating yet!!! By the time I left, they came up only $3,000 on my trade, still wanted $10,000 down payment, and full price for the new car. It literally felt like they just didn't want to sell me a car! What car dealership doesn't want to sell a car?!? I left feeling insulted but happily clinging to the keys of my old car. read more

My faith was restored in car salesmen. I always required them as underhanded. One of the groups that I trusted the least, But, Mr. Aldo Chavera Jr. changed all that for me and my wife. We were treated with the respect and dignity like no other. It was a pleasure doing business with a gentleman such as Mr. Aldo Chavera Jr. He made us feel more like family than customers. He is so patient, understanding and caring. I feel like I have a new and trusted friend. Words can not express how much regard we have for this man. He is truly the one that stands out from the crowd. Thank you so very much Aldo. read more