I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

I'm in town for work, had an accident this morning on the way in. I didn't see any damage to my…read morevehicle, but was very concerned about driving it out of town after work today. I went to JC's and explained what had happened. Even though he was fully booked for the day, he took the time to put my vehicle up on the lift and thoroughly check out the undercarriage to make sure there was no unseen damage and even put air in my tires. And he didn't even charge me for it!! What a great guy!

I have been doing business with John Clark and his hardworking, competent employees for a number of…read moreyears. The local people who have taken cars and trucks to John and his crew keep returning when they need service on their vehicles because from long experience John's customers know their vehicle will be properly serviced at a fair price. Throughout my years of doing business with John, Nathan, and Phillip, they have been absolutely honest and trustworthy.

BUYER BEWARE Dealership did not sign sale contract. After…read more*30 days* of having the car in our possession, they informed us the financing had not gone through. Of course they could now offer a significantly higher rate and down payment and would not honor the original contract. They also did not pay off our trade in (again, after over a month), tried to offer $4k for it, then had it up for sale on their website for over $9k. This dealership is dishonest and they try to run scams. The car they took back also needed new batteries and new tires, over $2500 worth of expense. They upsell everything possible at signing (to the tune of around $4k). And that contract, again, only YOU sign, so they get to do whatever they want after the fact since the contract isn't valid until they sign it, then try to scam you at a much higher rate. I've never dealt with such people in my life and I've filed complaints against this dealership.

I was in the area and my truck was in need of an oil change, so I thought I would take a chance and…read moresee how busy they were. I talked to Kenny in service and he was pretty booked up, but a 9am appointment had not showed up yet so he was able to squeeze me in for service. This is the second time I've showed up while I'm the area that he has managed to get not only mine this time, but my wife's vehicle awhile back!! They stay very busy and normally I make appointments way ahead of time. Every once in awhile when I'm in the area, I check the status on the vehicles to see if they are close on needing service. Most of the time they are good to go, but twice I've looked and they were close enough that I've taken a chance to pull in to the service department and just check to see if they could get to them. Twice now they have been able to accommodate me! It just shows it didn't hurt to ask what their backlog status is on service. Kenny and everyone else in the service department are really great to work with!!! They will help you out of there is any way possible!!! A+/

The tires were exactly what I ordered, the price was honestly given, but I wasn't notified when…read morethey arrived and the service people need to be a bit more friendly. I spent $1200, but did not feel like they gave a crap if I ever came back again. Too bad.

They charged my daughter 20$ for air. Are you fn kidding. If i broke down in your parking lot i…read morewdnt let you work on my vehicles.

Driving cross country Los Angeles to Jacksonville fl and have had to stop at 3 auto repair shops…read morealong the way due to overheating. Orange Radiator Service was the 3rd and was by far the best. The gentleman that helped us was very knowledgeable and was able to tell is what was causing the problem and rectify it so that we could make the remaining 900 miles home to Jacksonville. This is the place and these are the people to fix your vehicles cooling system ! I wish they were in Jacksonville Fl too!