By far the biggest rip off, the WORST customer service. Actually there is zero customer service…read more They just treat you as a consumer avoid at all costs caution caution caution stay away from this provider. Any of the other providers are better than this one. One star is overrated.

The people that work there are great Optimum got $120 payment from me thru bill pay the third they…read moredecide to take out of my savings $104 extra on the 5th which made me go in the minus it's corporate that will screw you over and leave you with $50 to live on for 3 weeks. So I cancelled auto pay they said we can't refund your money so I said send me a check then for what you owe me. Employees in Kanawa City fun to be around but have to come from a funeral dress in black go to Optinum then to the bank then back to Optinum was on the phone spent 2 hours there burning up. This was fraud and they know it....corporate.

Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my…read morehouse, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent!

Frontier SUCKS! Months in a row of no landlines to having them briefly. The internet is always…read morecutting out all the time. Even when you do get to speak with a person it's like you've never talked to them bc nothing gets taken care of but they charge you even more on your bill. They wanted us to wait over a week for a ticket after a month of barely any service. Idk if all the employees in customer service are not trained or they are idiots. They cut lines apart causing the WiFi to go out. We still have yet to have working phones and internet for more than a few days! Will definitely be leaving this company after over 20 years! Pics to come! Service requested tickets sent over and over and nothing happens.

Six days for a technician is terrible business. They are quick to promise when they sign you up…read morebut not so much on service.

Dish is the absolute worst service available. The contract you have to sign is 24 months, its over…read more$120 to get access to channels you want, and there is an early termination fee. I absolutely refuse to pay for early termination because how how crappy the service was!

As for Comcast/Xfinity overall... their customer service is probably the worst I have ever…read moreexperienced outside of the companies that out-source their customer service to India. I feel reasonably sure that I am not the only one that has experienced their hoo-doo. It is a constant battle to understand their "Channel Line-Up" sheets for your particular locale (all 6 pages in my locale) in combination with their "Services and Pricing" list (all four sheets for my locale). You need a WWII Navaho Code Talker to even start to interpret this pile of mumbo-jumbo... which means you're out of luck because I believe most, if not all, of them have passed. Chester Nez, the last known of the original Code Talkers, passed away June 4th, 2014. In my area we are severely limited as to the choices available for TV & Internet services and for what reason I do not know. Brings back memories of why Ma-Bell was blown apart in 1982 for Anti-trust violations by monopolizing their area of service. Where are the Feds when you need them? We have "ONE" choice in cable TV & internet... isn't that considered monopolizing any longer? Sad state of affairs in my opinion and yet we allow them to get away with this travesty.

The worst company that I have ever experienced. Since July, my mom in Renick WV has been promised…read morefiber internet. Corporate has scheduled installation at least 6 time with all no shows. Two different times the techs show up finding that the terminal has yet to be ran anywhere close to her house but each time I talked to someone at the Charleston office they showed that it was installed. My mom and feel like we've been lied to multiple times. Here's the MO..."your installation is scheduled for this date between 1-5..she receives a text that morning saying "your tech will arrive between your scheduled time"...my mom waits the entire time(1-5) and no one shows and then she gets a text stating "sorry we missed you, you will need to reschedule ". Now my sister has been trying to get answers from your company with no solution. On top of this...her current internet only works about 25%of the time. My mom, is 86, taking care of a 11yo which needs reliable internet for school. This process has been absolutely ridiculous!! I would be embarrassed to be apart of this company! Your quality of service and customer service is the worst I've ever witnessed.

Worst internet, TV and land line phone company in this area. Service goes out when a cloud goes…read moreover. No local office anymore. Can't speak to a real person when you dial customer service. Quality goes down and prices go up. No thank you. I'll do without before I will ever do business with them or whatever name they are using this month.

This company is TERRIBLE. Service is terrible, when I do reach support (after many, many minutes on…read morehold) their representatives DO NOT help. They promise to return calls, BUT NEVER DO. They left a long cable laying across several yards in our subdivision and, it still isn't buried......internet service constantly "buffers". Their TV service constantly pixilates. But, they demand we pay the monthly fee even though they do not provide quality service and won't fix it. I've filed a complaint with the FCC because of their terrible service. Suddenlink knows they are a monopoly in the area and they could care less about customer satisfaction. If I could give a -10 I would do so /

worst customer service ever! I am selling my property and they make cancelling a headache I am…read morenot transferring service I moved out of the area They make you purposefully stay on the phone for a mininum of 20 mins or longer to cancel. All for service that doesn't deliver the speeds it advertises. Not worth $95 per month considering competitors. the cost soars after the introductory offer and low speed. Never again

Can you give a negative 10 for this business? My father has Frontier for his phone service. He has…read morebeen without a landline for almost six weeks now. For the past three weeks I've been trying to get that fixed. After several visits, they said they only way we could fix it is to replace the copper with fiber. Of course it will cost more for the service but if his phone will work then fine. But, the day to do the install has come and gone. No word from frontier about when they might show up, no communication until I have to use chat to "talk" to them. Then I'm promised they will show up to do the installation. It's almost dark. No tech, no word from the company. If you are stuck with only Frontier in your area like we are, then I'm sorry. Your service will suck and you'll go long periods of time trying to get service. If you have a choice don't bother with Frontier, just go get a can and a string. It will work better and be lots cheaper!!!! Update: the boots on the ground guys were really nice and helpful. They came a few days later and installed the fiber. They also made sure things were connected correctly and working. Nicest experience we've had with Frontier. Haven't changed my mind or rating of the company but the workers that came out have been pleasant and helpful. Too bad corporate won't follow their examples!