As for Comcast/Xfinity overall... their customer service is probably the worst I have ever…read moreexperienced outside of the companies that out-source their customer service to India. I feel reasonably sure that I am not the only one that has experienced their hoo-doo. It is a constant battle to understand their "Channel Line-Up" sheets for your particular locale (all 6 pages in my locale) in combination with their "Services and Pricing" list (all four sheets for my locale). You need a WWII Navaho Code Talker to even start to interpret this pile of mumbo-jumbo... which means you're out of luck because I believe most, if not all, of them have passed. Chester Nez, the last known of the original Code Talkers, passed away June 4th, 2014. In my area we are severely limited as to the choices available for TV & Internet services and for what reason I do not know. Brings back memories of why Ma-Bell was blown apart in 1982 for Anti-trust violations by monopolizing their area of service. Where are the Feds when you need them? We have "ONE" choice in cable TV & internet... isn't that considered monopolizing any longer? Sad state of affairs in my opinion and yet we allow them to get away with this travesty.

Suddenlink is unreliable as an internet provider. The service suffers from frequent…read moreinterruptions. When you need their help, you had best be prepared to be placed on hold for a very long time. So far, I have been on hold for 20 minutes. I even tried calling at an off time. It does not seem to have helped. The fees charged are high and are not warranted by the poor service. It's not like I need the internet to work, or to run my security system.

For a real kick in your butt, sign up for Altice Mobile ! After signup with a live agent, you will…read moreNEVER talk to anyone again! Suddenlink agents sell it. They mislead me, omitted critical information and deliberately lied! I'm still trying to get untangled from them. I NEVER used them. I NEVER installed the SIM card yet they've been billing and lying since October!! I cannot overstate how much I hate them !

I haven't had internet for a week, after 6 hours with tech support. They lied about service…read moreoutages, told me they were overnighting equipment, had me plug and unplug routers dozens of times, and refused to send a tech. That was 4 days ago. Still no new hardware. Optimum will be here soon.

Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my…read morehouse, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent!

Jessica Fair is an angel! I haven't experienced this level of customer service in forever!! She was…read moresuper sweet, QUICK, attentive, honest and very polite. My mom passed and I had to get off her plan and she handled everything for us and had my step dad and I set up on new accounts within 20-30 minutes. She literally brightened my day and took a huge load off us. Thank you, Jessica!

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Thank you Gage for your patience and professionalism. I'm not the easiest to deal with. You made it…read moreeasier for me to deal with me.

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zero customer service unless your outage happens between 8-430. and when you call them out on…read morenever responding to messages and tickets they tell you they no longer need your business. extremely unprofessional. they recently did an upgrade that required all customers to get new eq but only gave you a 24 hour heads up and if you couldnt be there within rhat time period you did without service. this happed on day 1 of March madness to boot. in consecutive weeks we lost service in the evening but just had to do without until 830 the next day when we could get ahold of someone. as a result they offered me a free month of service. then billed me for said free month and when I emailed them back to ask what was going on I thought it was free I get a message from the owner saying they are terminating the relationship with me. use at your own risk. I never thought I'd say this but even Suddenlink is better.