Gift card promo was a bait and switch! I paid all three…read moremonths on time and was now told that the 100$ gift card isn't showing in my account notes. They had no clue how to honor the promo gift card! This is fraud! Also, the online technician took over an hour to link my old account info to my new information and still no resolution.

This is just a new name for Suddenlink. Same problems. Service goes out all the time. No local…read moreoffice. Can't speak to a real person when you call customer service. Quality goes down and prices go up.

As for Comcast/Xfinity overall... their customer service is probably the worst I have ever…read moreexperienced outside of the companies that out-source their customer service to India. I feel reasonably sure that I am not the only one that has experienced their hoo-doo. It is a constant battle to understand their "Channel Line-Up" sheets for your particular locale (all 6 pages in my locale) in combination with their "Services and Pricing" list (all four sheets for my locale). You need a WWII Navaho Code Talker to even start to interpret this pile of mumbo-jumbo... which means you're out of luck because I believe most, if not all, of them have passed. Chester Nez, the last known of the original Code Talkers, passed away June 4th, 2014. In my area we are severely limited as to the choices available for TV & Internet services and for what reason I do not know. Brings back memories of why Ma-Bell was blown apart in 1982 for Anti-trust violations by monopolizing their area of service. Where are the Feds when you need them? We have "ONE" choice in cable TV & internet... isn't that considered monopolizing any longer? Sad state of affairs in my opinion and yet we allow them to get away with this travesty.

We left Frontier for Arx so damn near anything was better. At first it was like a dream come true,…read morebut over the last couple of months the honeymoon is over. Connection to the internet had become sketchy and not reliable. I don't know what's going on there but it's becoming an issue that needs dealt with. I hate that this is happening because the people are so nice but, you kinda want what you pay for.

Jessica Fair is an angel! I haven't experienced this level of customer service in forever!! She was…read moresuper sweet, QUICK, attentive, honest and very polite. My mom passed and I had to get off her plan and she handled everything for us and had my step dad and I set up on new accounts within 20-30 minutes. She literally brightened my day and took a huge load off us. Thank you, Jessica!

From the owner: Cellular Sales is South Charleston's go-to Verizon Authorized Retailer for the latest devices,…read moreincluding iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep South Charleston connected with top technology and expert guidance. Visit us today at 40 R H L Blvd for the newest smartphones, tablets, and accessories.

zero customer service unless your outage happens between 8-430. and when you call them out on…read morenever responding to messages and tickets they tell you they no longer need your business. extremely unprofessional. they recently did an upgrade that required all customers to get new eq but only gave you a 24 hour heads up and if you couldnt be there within rhat time period you did without service. this happed on day 1 of March madness to boot. in consecutive weeks we lost service in the evening but just had to do without until 830 the next day when we could get ahold of someone. as a result they offered me a free month of service. then billed me for said free month and when I emailed them back to ask what was going on I thought it was free I get a message from the owner saying they are terminating the relationship with me. use at your own risk. I never thought I'd say this but even Suddenlink is better.

I am so Happy with the personal, friendly service I have received from…read more New Era Broadband! To be able to call and talk to someone local who really cares about my service means alot these days. I tell anyone who is needing Internet service New Era is the way to go. Thank you to the Great people at New Era for your dedication to keeping your customers Happy! Thanks Again, Heather Rathburn

From the owner: Broadband Internet, Digital (VoIP) Phone, TV (DIRECTV and AT&T TV), Home Security, Business…read moreSecurity and Video Surveillance, Access Control, Business Phone Systems.

Awful ISP! inconsistent and has a constant Washington DC ip monitoring the traffic. Never had this…read moreissue with comcast or optimum

Fiber is the way to go! No service issues going on 2-3 years. Salesman was effective and honest. .read more

Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my…read morehouse, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent!

Frontier SUCKS! Months in a row of no landlines to having them briefly. The internet is always…read morecutting out all the time. Even when you do get to speak with a person it's like you've never talked to them bc nothing gets taken care of but they charge you even more on your bill. They wanted us to wait over a week for a ticket after a month of barely any service. Idk if all the employees in customer service are not trained or they are idiots. They cut lines apart causing the WiFi to go out. We still have yet to have working phones and internet for more than a few days! Will definitely be leaving this company after over 20 years! Pics to come! Service requested tickets sent over and over and nothing happens.

By far the biggest rip off, the WORST customer service. Actually there is zero customer service…read more They just treat you as a consumer avoid at all costs caution caution caution stay away from this provider. Any of the other providers are better than this one. One star is overrated.

The people that work there are great Optimum got $120 payment from me thru bill pay the third they…read moredecide to take out of my savings $104 extra on the 5th which made me go in the minus it's corporate that will screw you over and leave you with $50 to live on for 3 weeks. So I cancelled auto pay they said we can't refund your money so I said send me a check then for what you owe me. Employees in Kanawa City fun to be around but have to come from a funeral dress in black go to Optinum then to the bank then back to Optinum was on the phone spent 2 hours there burning up. This was fraud and they know it....corporate.