If I have to pay my bill, I like doing it here. Easy to get to, reps inside are friendly and…read morehelpful, very good popcorn in the lobby and they are not pushy sales reps.

Worst company to leave... Internet doesn't work like other companies. Make u pay extra bill after…read moreyour service ends ( 30 days) Worst people to cancel with. Phone call lasted 56 mins and they keep trying and trying to get me to stay after i had to sternly tell them to cancel service. Would not use them for anything.

As for Comcast/Xfinity overall... their customer service is probably the worst I have ever…read moreexperienced outside of the companies that out-source their customer service to India. I feel reasonably sure that I am not the only one that has experienced their hoo-doo. It is a constant battle to understand their "Channel Line-Up" sheets for your particular locale (all 6 pages in my locale) in combination with their "Services and Pricing" list (all four sheets for my locale). You need a WWII Navaho Code Talker to even start to interpret this pile of mumbo-jumbo... which means you're out of luck because I believe most, if not all, of them have passed. Chester Nez, the last known of the original Code Talkers, passed away June 4th, 2014. In my area we are severely limited as to the choices available for TV & Internet services and for what reason I do not know. Brings back memories of why Ma-Bell was blown apart in 1982 for Anti-trust violations by monopolizing their area of service. Where are the Feds when you need them? We have "ONE" choice in cable TV & internet... isn't that considered monopolizing any longer? Sad state of affairs in my opinion and yet we allow them to get away with this travesty.

We left Frontier for Arx so damn near anything was better. At first it was like a dream come true,…read morebut over the last couple of months the honeymoon is over. Connection to the internet had become sketchy and not reliable. I don't know what's going on there but it's becoming an issue that needs dealt with. I hate that this is happening because the people are so nice but, you kinda want what you pay for.

Jessica Fair is an angel! I haven't experienced this level of customer service in forever!! She was…read moresuper sweet, QUICK, attentive, honest and very polite. My mom passed and I had to get off her plan and she handled everything for us and had my step dad and I set up on new accounts within 20-30 minutes. She literally brightened my day and took a huge load off us. Thank you, Jessica!

From the owner: South Charleston's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google…read morePixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep South Charleston connected with top technology and expert guidance. Visit us today at 40 R H L Blvd for the newest smartphones, tablets, and accessories.

zero customer service unless your outage happens between 8-430. and when you call them out on…read morenever responding to messages and tickets they tell you they no longer need your business. extremely unprofessional. they recently did an upgrade that required all customers to get new eq but only gave you a 24 hour heads up and if you couldnt be there within rhat time period you did without service. this happed on day 1 of March madness to boot. in consecutive weeks we lost service in the evening but just had to do without until 830 the next day when we could get ahold of someone. as a result they offered me a free month of service. then billed me for said free month and when I emailed them back to ask what was going on I thought it was free I get a message from the owner saying they are terminating the relationship with me. use at your own risk. I never thought I'd say this but even Suddenlink is better.

I am so Happy with the personal, friendly service I have received from…read more New Era Broadband! To be able to call and talk to someone local who really cares about my service means alot these days. I tell anyone who is needing Internet service New Era is the way to go. Thank you to the Great people at New Era for your dedication to keeping your customers Happy! Thanks Again, Heather Rathburn

From the owner: Broadband Internet, Digital (VoIP) Phone, TV (DIRECTV and AT&T TV), Home Security, Business…read moreSecurity and Video Surveillance, Access Control, Business Phone Systems.

Frontier just wired our neighborhood for fiber. We had it installed, and less than 24 hours after…read moreinstallation, service went out, and is still out many hours later, with not only no explanation, but also no expected fix time. Awful customer service. At least they lived up to their very horrible reputation.

Awful ISP! inconsistent and has a constant Washington DC ip monitoring the traffic. Never had this…read moreissue with comcast or optimum

I haven't had internet for a week, after 6 hours with tech support. They lied about service…read moreoutages, told me they were overnighting equipment, had me plug and unplug routers dozens of times, and refused to send a tech. That was 4 days ago. Still no new hardware. Optimum will be here soon.

Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my…read morehouse, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent!

Why do I have you ?????? Yes I enjoy the Wi-Fi but Everytime I turn my TV on for cable I get a "…read morethe changes to your settings could not be saved please try again later" wtf am I trying for cable ??? A black box I have to press ok on every 30secs. WTF do you do for me that no other Wi-Fi company can do. Yes I unplugged my box I reset it. So please tell me what do you do for me as a customer that I can't get else where?

By far the biggest rip off, the WORST customer service. Actually there is zero customer service…read more They just treat you as a consumer avoid at all costs caution caution caution stay away from this provider. Any of the other providers are better than this one. One star is overrated.