My wife and I visited this AT&T store to buy a phone service plan for her handicapped brother…read more We had no idea where to start. That is when we met Andrew Cochran and he took over from there. Andrew went above and beyond what was required of him to help us. Andrew was very patient with us and guided us through the process. He was awesome! It is employees like Andrew that will keep me coming back to AT&T! We had an excellent experience. Gary & Sandy

Do you enjoy long waits? Then the AT&T store in Kanawha City is for you…read more The employees are waiting on customers, but they are spending too much time in idle chitchat with customers. After a 40 minute wait, we are no closer to getting a new phone.

This Business is Top Notch when it comes to Customer Service! They replaced the screen in my new…read moreiPhone while I waited! The do all types of repairs on phones and tablets! They also Buy used Cell Phones and have a large inventory of new and refurbished phones for all carriers! The also have Carrier Unlock Services you can pay for and Account Lock Out Services! I know I'd rather just pay them to get my phone unlocked if I forgot the password! The 2 guys who work here are awesome and super helpful! They also have a large inventory of accessories from headphones to cases so go check them out!!!

The people that work there are great Optimum got $120 payment from me thru bill pay the third they…read moredecide to take out of my savings $104 extra on the 5th which made me go in the minus it's corporate that will screw you over and leave you with $50 to live on for 3 weeks. So I cancelled auto pay they said we can't refund your money so I said send me a check then for what you owe me. Employees in Kanawa City fun to be around but have to come from a funeral dress in black go to Optinum then to the bank then back to Optinum was on the phone spent 2 hours there burning up. This was fraud and they know it....corporate.

Why do I have you ?????? Yes I enjoy the Wi-Fi but Everytime I turn my TV on for cable I get a "…read morethe changes to your settings could not be saved please try again later" wtf am I trying for cable ??? A black box I have to press ok on every 30secs. WTF do you do for me that no other Wi-Fi company can do. Yes I unplugged my box I reset it. So please tell me what do you do for me as a customer that I can't get else where?

I was not informed that this is a third party store. The manager Jonathan was very helpful. One of…read morethe employees needs to dress more appropriately for dealing with the public. I was very disappointed in the way they were dressed.

John D. was very knowledgeable and helpful when I purchased my I-phone and then when I decided to…read moreadd a watch to my account. I received great deals on both items and would highly recommend him to anyone needing a new phone or to just upgrade to the newest release. He knows his stuff! AAA+++

A nice big mall. Parking is $1.75 per day. All the stores that you would expect at a mall. They…read morehave a food court with lots of options. Close to the Civic Center and other things in the downtown area. The restrooms were clean and I saw security walking around.