I had an issue recently with my pc being possibly compromised. Not being a "techie" and in my…read more80's, the representative by the name of Randy was very patient and helpful guiding me over the phone cleaning up my computer. Mitec was also the company I used when they were in the wifi business and did an excellent job. Great company, professional employees and I highly recommend them. Helen C.

While I didn't wind up upgrading the computer as I'd originally intended, the people I spoke with…read morewere very helpful and spent time explaining my options to address my concerns.

We had an appointment set up to have Frontier Internet installed and Eddie was fantastic. We got…read morethe new Eero system with dual modems. Eddie was professional, knowledgeable and kind. We appreciated his customer service skills and quality workmanship. Great value and quality signal. Highly recommended.

I was a customer of Frontier Communications internet services in Ventura County, CA for about a…read moreyear. I had no major complaints until I had to move out of state and cancel my service. I followed the instructions for the return of the equipment, which zeroed out my final bill... except for about $4 that was labeled "taxes and fees." I thought having taxes on a zero dollar bill was strange, so I reached out to customer service. I called their customer service number FIVE times and could never get past the automated robot. It didn't matter how I answered the automated questions; the final result would be that the robot would hang up on me. I had to redownload the app and use the AI chatbot to finally get to a real person. They removed the extraneous charge and I deleted the app, happy to be done with this company forever... And then the next month, they added a $5 "adjustment" to the prior bill period and billed me for this "past due balance." I redownloaded the app AGAIN, used the chatbot to access a real human, and got the charge removed again. In short, Frontier kept adding small random charges to my account after I discontinued service with them, and then made it really difficult to get them removed. These feel like incredibly scummy business practices and I would urge anyone to avoid doing business with them.

I came in for a camera replacement on a Iphone 13 Pro because my .5 or 15x zoom didnt work & and…read moreappointment was made asap. The price was good when compared to the time & effort to get to the Apple store in TO. Once my camera had arrived for the repair, they gave me a call. My camera was repaired within 2 hrs only because it was a weekend if not it would've been 40 min and the staff was so friendly. I totally recommend this place for phone repairs :) Thank youu so much Tech Rx!

Alberto came to my home because I was having problems with my new printer. While his company does…read moreway more cellphone business than printers, computers, etc., he methodically went through troubleshooting what the problem might be and, for the first time, I'M ABLE TO USE MY PRINTER!!! Thank you, Alberto, for your excellent service! I understand your company is a lean, mean tech repair machine, and, if I ever have need to return, I definitely will!!

Juan was an excellent Spectrum technician! He came to our home to work on our internet and router…read moreand did a great job. He was professional, friendly, knowledgeable, and very respectful of our home. He took the time to make sure our internet and Wi-Fi were working properly before he left. Excellent customer service from start to finish. Spectrum is lucky to have Juan on their team. Thank you, Juan!

Absolutely terrible customer service…read more We've been Spectrum customers for 9 years and have visited this location many times. Unfortunately, this isn't the first time we've experienced poor customer service here, but we've always let it go and given them another chance. We had to come in for a new physical SIM card because of an issue on Spectrum's end. For the past 2 months, we've had an open ticket after a random phone that doesn't belong to us was mistakenly added to our account. Once Spectrum finally began resolving the issue, they told my husband to visit the store for a replacement SIM card. After the new SIM card was installed, his phone completely stopped working. He couldn't make or receive calls, send or receive texts, or use cellular data. We scheduled the very first appointment available, which wasn't until 4:00 p.m. We came in as soon as we could. While we were in the store, we were also on the phone with Spectrum Customer Service trying to activate one of our watches. The representative on the phone was incredibly patient, kind, and spent over an hour and a half helping us until the watch was finally fixed. We truly appreciated her. The experience inside the store was the complete opposite. The employee helping us was polite at first, but once he couldn't fix the SIM card issue, it felt like no one wanted to help anymore. My husband simply said, "This is ridiculous. I shouldn't have to buy a new phone just because of this." Without anyone even speaking to her, the manager--a shorter woman with short hair--yelled across the store that we couldn't trade in or buy a phone because it takes over two hours, that we should have come earlier or made an appointment, and that they were closing in 20 minutes. I repeatedly explained that we did make an appt as soon as one was available, and the earliest opening was 4p.m. She ignored what I was saying and just kept repeating, "Not my problem." When we briefly considered getting a new phone, we even showed the staff that the next available appointment online was also around 3or 4p.m., just like ours. If the process truly requires over 2 hours, then why are appointments still being offered that late in the day? That makes no sense. Honestly, if you're reading this and thinking an appointment matters, based on our experience, it really didn't. The store was nearly empty. There were 4 other representatives, including the manager, standing around at their desk while walk-in customers were being helped as they came in. If appointments are required or are going to be used as an excuse, then they should actually serve a purpose. She also told us if we wanted help, we could go to Best Buy and see Geek Squad instead. Hearing a Spectrum manager tell paying customers to go somewhere else because she didn't want to help was incredibly unprofessional. Every time I tried to calmly explain the situation, she interrupted, raised her voice, and continued repeating that it wasn't her problem. Eventually my husband became frustrated and raised his voice as well. While he later apologized--which was the right thing to do--I honestly don't think she deserved one. I normally believe everyone deserves an apology when things get heated, but she was never respectful, welcoming, or warm throughout the entire interaction. As the manager, she should have been the one setting the tone and helping de-escalate the situation, not making it worse. Instead, she continued threatening that she didn't have to sell us a phone and that we could leave, even though they weren't actually helping us in the first place. I'm honestly not sure how someone with that attitude is in a management position. Even the Spectrum Customer Service representative on the phone overheard the interaction and commented that the employees were not speaking to us appropriately. She also mentioned that every Spectrum store should have staff who can assist customers with technical issues, not just sales. If you're in Oxnard and need to visit this Spectrum location, I would recommend going somewhere else. The manager's attitude was rude, dismissive, condescending, and completely lacking in professionalism. A manager should lead by example, de-escalate difficult situations, and treat customers with respect. Unfortunately, that was not the experience we had here.

I am paying for 1 Gig internet and consistently receiving around 90 Mbps download speeds. That is…read morenot even remotely close to what I am paying for. I contacted customer service multiple times and instead of troubleshooting the issue properly, I was repeatedly told that I "have to use their router." That is simply not true. Customers are allowed to use their own compatible routers. Being told otherwise felt dismissive and misleading. I requested that a technician come out to check or replace the modem since the service clearly is not performing as advertised. I was then told I would have to pay $150 for a technician visit. Why should I pay to fix equipment or service that is not delivering what I am already paying for? On top of that, customer service was extremely frustrating. Communication was difficult, and resolving anything felt impossible. There was no ownership of the issue and no real attempt to fix the problem. After this experience, I have decided to switch providers. I would strongly recommend researching other options before signing up. The speeds have not matched the advertised service, and the customer support experience has been very disappointing.

3 weeks ago they sent a contractor for installation who drilled 6 unused holes in my drywall,…read morewithout permission. They sent another tech came patched some of the holes w/ putty, assuring it would be covered by Frontier. However the drywall holes weren't completely sealed or patched. Then they sent me a $150 bill for the second tech. After numerous phone calls, chats, and a damage claim, nothing was resolved. I'm still left with holes in my wall, risk of moisture and termite, and a bill, and several hours wasted.

Mark and his team did exceptional work to our home. It was the least flashy work, and they still…read moretreated it with the upmost care and professionalism. I would and will continue recommending Mark and his team to everyone.

We had the technicians Fernando and Chad over this week. They installed security cameras. It was…read morenot an easy job. They were both awesome to deal with, they were patient to figure things out and did a great job to get it done. A 5 out 5 plus performance!

Great place. Guy came over to fix our cable box…read more First thing he did was tell us why our 4k tv was a "waste of money" because "there arent even any 4k shows". So we know this isnt true and we didnt care we but he went on and on. We didnt ask about the tv, we just needed the box looked at. He didnt change anything or fix the box he said, here i have another one in the car..... Sketchy Then he came back with the same box but with a hastly slapped and crooked 'Frontier' sticker on it as to trick us. As if we didnt know. What an illusion. He just left with our box, put a sticker on our box when we couldn't see and came back. Right when he left we took the sticker off and it was our verizon box, the same one, same serial number. (after telling us why everything in our house was the wrong choice to buy for an extra hour hoping he would leave) I mean cable places always get a bad rep, its not their fault its just, i hope he's having fun. 5 stars

As of Friday, 11/23/18, several channels are suffering from major lag. Those who grew up gaming,…read morewho how horrid it is when you experience this and some channels are coming to a crawl. I'm counting the days until I'm off this contract.

I dont need their triple play plan -- phone / internet / tv package... to be honest, who still has…read morea land line and television is kinda going out of style for the up coming generation. So if you just want internet, you will pay no less then $55/month (for 30mbps which is pretty freaking fast). Inflexible with their pricing tier and are a bit bully-ish in their ways. No real competition in the area that can complete in the speed/price department, so they can go ahead and do what they want.

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if…read morewe were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no. Then they called again to schedule an installation. We again said we did not order one and we would definitely not be ordering one in the future at this point. Then they called AGAIN.to confirm our installation appointment and said it was scheduled for the end of the week. We said we did not order installation or any service, that they needed to cancel. They said we had to call management to cancel or go online. We went online. There is no cancellation option. You have to call. We called. They said they had no order. Okay fine. Figured it was done. They showed up this morning for installation. It took calling three different numbers to finally get ahold of a manager to cancel an order we never made. The guy who showed up to install has said this has become a common tactic amongst their sales reps to try and get people to just comply with signing up. That is downright shady, inappropriate, and qualifies as harassment. We will never sign up for spectrum in the future if this is how they treat just potential customers.

I had such a great experience at this Verizon store today! Gerry was incredibly friendly, patient,…read moreand knowledgeable. They truly went above and beyond to help both my daughter and me with everything we needed.

Rude treat older people like we are dumb. I was there to…read moreget help because I don't understand. They need to have people there with patience. Been a customer over 30 yrs Family plan with grand kids on do you know I pay a pretty penny. All I wanted was guidance. All he kept say I can't do this for you. Can't you read. I said I don't want you to do this for me I just need help. Rude Rude Rude. They no customer service. Camarillo office chubby man glasses black gray hair. Didn't get his name I was so frazzled how he talked to me. I even said you don't have to talk to me in that tone. I just need help.

This review is about the Verizon call center, first of all I was on hold two hours waiting for a…read moresupervisor to get back to me they hung up on me. I called several times to try to reduce my payments, they told me something that was not true then when I try to questioned it the supervisor tried to cover it up by hanging up on me. I asked them about the recording of the times l called but they said they couldn't locate them . I beet was Verizon for many years but the pass few years the company been careless, and unprofessional to their consumers by long wait times, fees that don't make sense , and customers service representatives has No knowledge of the products they are selling or communicating skills. Instead of apologizing the just say they are new employees! Please do better......

I stream video instead of watching cable so I put in two top of the line distributed WiFi routers…read morewired to the FIOS router (turned off the Wifi in the FIOS router its not as good for huge areas) to be 100% sure both floors had good coverage everywhere. That works flawlessly. Service has been good I consistently get around the 150 mbs I'm paying for and I have had no outages. My only interaction with customer service so far was when I dropped the phone service and that went smoothly.