Took some time and lots of calls but it looks like today my request will be completed. The actual…read moreinternet service is pretty solid.

The worst customer service you will ever experience in your lifetime…read more Aside from 3 phone calls to tech support in getting this box to work, I have been plagued with billing issues from the time I signed up, They overbilled me multiple times, They're calls go to a call center in Santa Lucia I setup Auto pay successfully and on the next billing cycle they disconnected my service for non payment, my card was GOOD. They do this so they can charge a reconnect fee AND a late fee, $37 added revenue for them. I made my payment over the phone to get current, $152 and I have a confirmation #, 3 weeks after they decide to charge my credit card with Auto pay for ANOTHER $152, I hour on the phone and they wanted to roll it over in the next month, I said NO, I want my money that you stole. Now I have to wait 15 days for the credit to appear on my card. I asked to remove Auto Pay, CANT DO IT, they made it so complicated, that it would take months and several more phone calls to cancel it... Well I'm cancelling them, I'm taking their box directly to the office. As far as reliability, the internet goes out randomly at least twice a week and it takes until the next day to get it back... IT SUCKS!

The owner's name is Gregg. It seems like he does most or all of the house calls. He came to my home…read morethree times. We have a 42" Mitsubishi TV that's about six years old, and it recently started doing a weird thing where the screen would blink spontaneously. We're not huge TV people, so we decided to try to have this one repaired instead of springing for a new one. Gregg was recommended to us by another shop in town where he used to work. He's mobile, so it's nice that he'll come to your home and save the hassle of having to haul in your device. He charged $50 for my initial house call, and came promptly the same day I called. He credited the house call cost toward our repair bill. He diagnosed the problem quickly, and said I needed a new part. About a week later he came back and installed the part. A day or two later I discovered that the screen blinking problem was better, but still not fixed. I called Gregg and he did some research and ordered another part. He came about a week later and installed the additional part, and that has fixed the problem. He didn't charge me for the additional part or labor. The only reason this review isn't five stars is that I had to call more than once before he returned my call for the second repair. I left a voicemail and didn't hear back for a few days, which made me suspicious. But he was only busy, and not trying to dodge me. He stands behind his work. I highly recommend him for any electronics repair.

call to ask a question about my broken screen. guy that answer didn't say if it was the company. so…read morei thought i called the wrong place. he was very rude !! didn't even want to take the time to answer my question.. just asked my to bring in my 65" tv in. which is impossible. then hung up on me.. they have very bad customer services.

As advertised/great service/antennae works perfectly, tons of clear channels…read more So glad I got rid of cox cable. As said by others I should have done this before. Good communication, fair pricing, clean and professional.

Nobody ever returns calls . we've tried several times to talk to you to get an antennaread more

I experienced difficulties in speed and range. After installing another extender, I still had a…read moreproblem. Cody Hawks, a service tech from InfoWest adjusted my system and equipment. No doubt Cody is an expert tech, as he resolved the problem and my service is now the best it has been! He was also very personable and responsive.

The phone (VoIP) service is horrible, can not even have a conversation with the person on the other…read moreend.

For most people in remote areas, awi is the only option for internet. Still, having now used them…read morefor 6 months, I would literally tether off my cell phone before ever using them again. I paid for their best service ($149 approx a month) and was barely getting 20 mbps if that. I could stream any video and even webpages wouldn't load right. It would be so bad that my one bar of service was faster than waiting for my internet. I had their tech guy come out who flat out informed me their towers can't support the users so how much you get will fluctuate no matter what you pay. (sounds like a lawsuit waiting to happen). AND THIS IS HOW GOOD IT IS WHEN IT WORKS! Lol I asked for a specific quote to buy my own space on the tower (dedicated fiber or something like that they call it). Didn't even get a call back. I've got a couple days left or AWI and then praise the lord I can get TDS. I'll be paying 50% the price for 20x the speed. How sad.

I'm very saddened by what I get from awi. I had a hole cut into my wall by installer. They came out…read moreafter 2 months from when done. (Installer didn't want to tell them I think) but when they came. The guy was very awesome. Corrected the hole. Then my service was poor at best. He did some adjusting and it seemed better, then I had to download a update. It took 2 days!!! I uninstalled the update used my phone hot spot took less then a minute. Hum. Now I pay over $80 a month. And can't watch Netflix, Hulu, download a thing. But they say my internet is good. I even hard lined to download thinking maybe WiFi. Same thing!!! This has been my fastest test! Disappointed Customer.

My bill has changed 3 times in the last 3 months and TDS is trying to charge me twice for the same…read moremonth. Internet drops all the time and nowhere near the megabytes your supposed to get. I wouldn't even give it a 1 star but didn't have a choice. STAY AWAY!!!!

Best ISP in southern Utah, friendly customer service reps and front desk personnel, knowledgeable…read moretechnicians very pleased with TDS

TDS here in Mesquite Nevada is really bad. I have had more outages here in Mesquite, NV in last 3…read moreyears than I have had in prior city where lived 20 years. Plus call support and be treated like do not know nothing internet even after telling them that am a system and network administrator.

If I could give them a zero I would. Their fiber optics are the good. They lie about the cost and…read morecontinually up my bill every couple of months and won't honor their original price when we signed up. lesson here is DO NOT USE TDS telecom

I worked with Brennan to convert our phones from a personal account to a business account. This was…read morenot an easy or fast task. He was very knowledgeable, helpful and patient dealing with technology challenged customers (me). We switched phone numbers on phones and added a new line (2 lines on another phone). It was a lot of work, and best of all we got better coverage for less money per month. Brennan is awesome!

We were having a problem with our phone that we didn't know how to fix. Explained it to Darius, he…read morelooked it up and changed the setting and now we're good to go. Very nice young man.