Best ISP in southern Utah, friendly customer service reps and front desk personnel, knowledgeable technicians very pleased with TDS

worst service ever! i called multiple times over the time I had the service. never did they fix the issue the extremely poor service and instead kept passing the buck between departments. I finally had enough and canceled the service. they required me to return the equipment within 30 days. I returned it in 20 days. I then asked for my refund of an overpayment. no, they said, that takes up to 4 months! i asked what kind of business were they running, internet or cash biz since they are using mine... 3mos later no money. I call and ask for the company president, can't help me there. I said ok how about your boss, she says that's god of which I replied you have now become reinforcement of my canceling! do yourself a favor, go with SC BROADBAND. they are great!!! read more

Only gets one star cause I couldn't put zero. When canceling my account I was told that they would send a box with return shipping for their equipment...never got the box, now I owe over $200 for "my own equipment." I called TDS after they sent me a randome HUGE bill and told me "there was no request made to send me a box with return shipping, and it's my responisbility to pay the remaining balance" because either I was lied to and/or the representative never made the request in the first place. These people also love to wait as long as they can so when the automatic payments don't work on their website (which happens all the time for some reason), they can shut your services off and add expenive late fees on top of everything, waiting several months to send a letter saying, "your automatic payments failed the last several months, you now owe backpayment and interest because our system sucks." These people are horrible scammers, liars, and thieves. Stay away from them at all cost, save your money, and your sanity... read more

My bill has changed 3 times in the last 3 months and TDS is trying to charge me twice for the same month. Internet drops all the time and nowhere near the megabytes your supposed to get. I wouldn't even give it a 1 star but didn't have a choice. STAY AWAY!!!! read more

Jessica is so knowledgeable and friendly and willing to help! She made us happy to have TDS as our internet provider! It is so good to know that if we need help, she will be there! read more

It's like they're deliberatly trying to scam us. They keep shuting off our internet each month and demanding exorbitant amounts of money for various fraudulant reasons such as returned equipment charges and instalation charges that never took place. This happens monthly and each time requires 2-3hours on the phone talking to people who need the entire situation explained before they transfer us to someone else in their office who makes us repeat the process 2-5 times before getting to a manager. We changed our wifi name too FuckTDS because of course we did, and they just continue to live up to the sentiment. read more

Absolutely the worst option of cable, but they are also the only option. Wanted cable to watch the NBA playoffs, but the tech never showed up. Call customer service and they claimed there was no work order, except I had the email with the work order number. The rep claimed she needed to talk to her supervisor and placed my wife on hold. After 30 they hung up on her. I called, got an answer. They claimed our order was canceled because we had a delinquent account for the last 556 days. You'd think they would have mentioned that oh you know 526 days ago. Don't waste your money on TDS! read more

What a joke! I signed up for tds and they gave me a "plug n play" router. I told them I have to have WiFi ready for our super bowl party. Sure enough I wasn't getting internet connection so I called support on Friday. They promised me a Call back after waiting on hold for 1.5 hours! NO CALL BACK!! Called again on Saturday and they said they would call back and get someone out to my house to set it up. NO CALL! Should I mention that 1 of the two lady's got up and left for lunch with a long line while I was signing up! Waited in line for over an hour. So far between holding on the phone, waiting in line, and trying to figure out how to get my "plug n play" router working I've wasted over 6 hours of my time! Don't expect these clowns to follow through. read more

Absolute TRASH. Their customer service is downright pathetic. We called for an installation and made a point to be home for the technicIan; claimed to come on the first day but never showed so we rescheduled for another day. This time we went out of our way to leave a note on the door to let them know that we are, in fact, home; claims no one was home again. When we called their customer support line and asked for a supervisor the person on the phone felt the need to talk to my girlfriend in a baby voice and said something along the lines of "oh you want to talk to a manager?" VERY unnecessary and disrespectful. We cancelled our installation and took our service LITERALLY ANYWHERE ELSE. read more

I just want to say then on Friday Dave came out and installed my Internet and phone. Without a doubt one of the most professional people I've ever met Andy sweet. He even gave me a better deal and save me money while he was out here. I honestly don't know why anybody wouldn't like TDS if they just gave them a chance. I think they're wonderful. And I know that I like Dave he was an exceptional installer. People always try to be nice I think but he didn't have to try he's just a nice guy and smart. So I just wanna say thank you Dave you're welcome at my place anytime thanks again Rhonda read more

Terrible company. They will tell you one price over the phone when you sigh up or add on to your existing services, but when you get your bill it is much more then they first told you. There customer service is terrible, they argue and are rude rather then be helpful. This is the worse company I have ever had the displeasure of dealing with. The inter net is down more often then not. Don't use TDS, your better off with any other company. read more

This is the worst company I have ever worked with - they screw up and they waste your time arguing with you about it and then won't ever ever give you courtesy credits. The customer service is horrible, the service is down half the time and it is by far the most expensive service in the Iron County, Utah area. I do not recommend going through this company - do not waste your money. read more

STAY AWAY!!! This company is horrible, the internet is great at first but gradually gets worse. The customer service is horrible. And the employees rude entitled and crass. They charge you for everything they can possibly think of. When you call no one knows what they are doing and when they try to transfer you to someone who does know they can't even transfer a call correctly and will drop your call MULTIPLE times. Go somewhere else. read more

I tried going with century link first but they told me last minute they couldn't install because the building I was living in was newly renovated and they didn't have the right cable. I then went straight in to the TDS store and Linda and the other lady working were so kind and helpful!! I walked in and out with a router I could install myself all with in like 15 minutes! Had WiFi immediately after it was fantastic!! Highly recommend you go in to the store instead of trying to do it online! But thank you Linda you guys made everything so easy and great!! read more

If you are looking for very poor customer service and the inability to get help when the internet is out, TDS is the company. TDS sucks, that's what they are good at, not giving a rats-ass about customers valuable time or quality of service. When TDS internet service is out be prepared to be put on hold and not be able to talk with a service person. They won't expend any effort to fix the problem but they will make a bigger problem out of it by ignoring you. Don't waste your valuable money or time with this awful company and it's policy of "no customer service" Hello AWI. read more

Worst company I ever dealt with. Costumer service is atrocious. Spoke to three different people on the phone, got three different stories, after being on hold for three plus hours. Still did not have my issue resolved. They do not prorate bills when cancelled. So not use this company. read more

I paid for their high-speed deal for internet at $60.00 per month...somehow it jumped to $100.00 every 2 weeks, and this is for internet that is currently(just did a speed test) at 284 kbps for download and 242 kbps for upload speed...that's not even 1mbps...old school dial-up is faster...so I am paying $200.00 per month for internet that isn't even fast enough to watch net flix...what a rip off read more

The internet service is good. Customer service is the most horrible ever dealt with. Changing service due to attitudes. After a year they will keep hiking your rates. Internet and TV. Going with AWI. So much nicer. Also when you look at your guide on cable TV you go to watch a program and it's always something else that's on. Can't even get that right! read more