Friendly Technicians, good quality customer service, and over good local company…read more I'd recommend this company for internet

This review is purely left on an observation. I have not used these guys but today (10-13-2022) I…read morewas with my Grandma at a gas station in New Harmony and one of their employees was there and he politely held the door open for my grandma. This world needs more people like that.

If you still have TDS and are looking for a much improved customer service and billing experience,…read moreI highly recommend switching over to SC Broadband!!!!! You deserve SO MUCH BETTER than to continue to put up with TDS' lies, chronic incompetence, and bullying/mistreatment. TDS needs to be sued for gross negligence.

What would make me happy is if my Internet would work. We already had 7 days this month without it,…read moreno credit. Now it's out again and a tech can't come out for 24 to 48 hours. We have a new modem, a new power box thing on the telephone wire. Last time they thought it was us and it was actually upstream there was an issue with a new install going in. We shouldn't be punished because you want to expand your business.

My bill has changed 3 times in the last 3 months and TDS is trying to charge me twice for the same…read moremonth. Internet drops all the time and nowhere near the megabytes your supposed to get. I wouldn't even give it a 1 star but didn't have a choice. STAY AWAY!!!!

Best ISP in southern Utah, friendly customer service reps and front desk personnel, knowledgeable…read moretechnicians very pleased with TDS

So I spend 15 minutes online entering information to contract internet service and get a…read moreconfirmation and appointment time, only to receive an email later saying there is no service in my area. Shouldn't that be the FIRST thing to verify?! Waste of time, and the website looks like it is from 1995.

For most people in remote areas, awi is the only option for internet. Still, having now used them…read morefor 6 months, I would literally tether off my cell phone before ever using them again. I paid for their best service ($149 approx a month) and was barely getting 20 mbps if that. I could stream any video and even webpages wouldn't load right. It would be so bad that my one bar of service was faster than waiting for my internet. I had their tech guy come out who flat out informed me their towers can't support the users so how much you get will fluctuate no matter what you pay. (sounds like a lawsuit waiting to happen). AND THIS IS HOW GOOD IT IS WHEN IT WORKS! Lol I asked for a specific quote to buy my own space on the tower (dedicated fiber or something like that they call it). Didn't even get a call back. I've got a couple days left or AWI and then praise the lord I can get TDS. I'll be paying 50% the price for 20x the speed. How sad.

I'm very saddened by what I get from awi. I had a hole cut into my wall by installer. They came out…read moreafter 2 months from when done. (Installer didn't want to tell them I think) but when they came. The guy was very awesome. Corrected the hole. Then my service was poor at best. He did some adjusting and it seemed better, then I had to download a update. It took 2 days!!! I uninstalled the update used my phone hot spot took less then a minute. Hum. Now I pay over $80 a month. And can't watch Netflix, Hulu, download a thing. But they say my internet is good. I even hard lined to download thinking maybe WiFi. Same thing!!! This has been my fastest test! Disappointed Customer.

This is my latest experience and worthy of a flag. Nothing I am about to say should be a surprise…read moreto any cable customer. All of the companies appear to be cut from the same cloth. First, my comments are not for the local representatives on 700. These are the diligent neighbors that through their employment work to unravel and problem solve scenarios created by their corporate representatives. They deserve gold stars for doing their jobs well. Second, TDS (Directv & Dish too) can't seem to tell the same story. Who tossed the script? No one quotes the same rates. The aim is to BUNDLE no matter what the call. Sales, sales, sales. No one appears to be listening to what the customer is requesting and actually needs. Do they know how frustrating this is? It goes against all points of Sales 101! Listen to the customer! How about trying to solve that problem FIRST before asking "do you want fries with that?" Next contracts and rates. Will someone explain why you would offer transients or seniors contracts? Both have been known to "move on" unexpectedly. One of the dumbest policies ever. Who wants to be stuck with any of these companies ever? This is for the company's benefit, not the customer. Rates are the hook...too good to be true. These companies are so friendly to the customers. The hammer comes at the end of the initial "contracted" period and rates have been known to double or triple. These parasites aren't known for reducing (or offering affordable rates to loyal, long time customers) rates. It is up to the customer to monitor contracts and beg or threaten to leave to get any deal (that may or maynot be available). Who has time for this crap? Cable and satellite companies have brought this distaste, frustration, anger, end of rope emotions from their loyal customers on themselves. If no one has noticed the young people have cut the cord, left the building, and dropped the mic. What goes around, comes around. Streaming/internet TV is the next generation of technology. No one is going to cry for the cable and satellite companies as they get left behind. Remember they put profits before people. Customers should always come first. My former employer's mantra: Our greatest asset leaves at 5 o'clock. See ya TDS, Dish, Directv, Infinity, Comcast, Time-Warner...the whole lot of ya!

The worst customer service you will ever experience in your lifetime…read more Aside from 3 phone calls to tech support in getting this box to work, I have been plagued with billing issues from the time I signed up, They overbilled me multiple times, They're calls go to a call center in Santa Lucia I setup Auto pay successfully and on the next billing cycle they disconnected my service for non payment, my card was GOOD. They do this so they can charge a reconnect fee AND a late fee, $37 added revenue for them. I made my payment over the phone to get current, $152 and I have a confirmation #, 3 weeks after they decide to charge my credit card with Auto pay for ANOTHER $152, I hour on the phone and they wanted to roll it over in the next month, I said NO, I want my money that you stole. Now I have to wait 15 days for the credit to appear on my card. I asked to remove Auto Pay, CANT DO IT, they made it so complicated, that it would take months and several more phone calls to cancel it... Well I'm cancelling them, I'm taking their box directly to the office. As far as reliability, the internet goes out randomly at least twice a week and it takes until the next day to get it back... IT SUCKS!

Who demands payment in the middle of a 30 day cycle? TDS Telecom that's who. Their website claims…read moreno longer need a cable modem but can use an optical network terminal (ONT) in place of it and states installation is free. But when I contacted them, the rep said would need to rent their modem to connect to the ONT for $10/month. Was costing me $78 a month for 300 Mbps internet using my own cable modem/router. Went with another service for $64 for 500 Mbps and $8 per month for ONT and router. Basically $15 per month cheaper and 66% faster. Service only went down a couple time a year, and while speed would decrease significantly during major events and holidays, it wasn't to the point of excessive buffering while streaming. I give them 4 stars for service reliability, and one star for value and billing.

TDS here in Mesquite Nevada is really bad. I have had more outages here in Mesquite, NV in last 3…read moreyears than I have had in prior city where lived 20 years. Plus call support and be treated like do not know nothing internet even after telling them that am a system and network administrator.