I worked with Brennan to convert our phones from a personal account to a business account. This was not an easy or fast task. He was very knowledgeable, helpful and patient dealing with technology challenged customers (me). We switched phone numbers on phones and added a new line (2 lines on another phone). It was a lot of work, and best of all we got better coverage for less money per month. Brennan is awesome! read more

We were having a problem with our phone that we didn't know how to fix. Explained it to Darius, he looked it up and changed the setting and now we're good to go. Very nice young man. read more

We tried to merge two business acounts. They merged some numbers and created a personal account with 4 phone numbers. Total mess and nobody seems to be able to figure it out. We have been overcharged due to their screw up. read more

I've been a Verizon customer for years. I know what I can and cannot do with my account and devices. Every time I have been into this store, the employees don't know what they are doing, or won't allow me to do what I need to. EVERY time, when I leave and contact Verizon service over the phone they are happy to help and there are no issues with what I am requesting. I've gone back and given multiple chances to this store over the years but each time it's a mess. I will just do all my service with Verizon online from now on. read more

Querie is amazing. If you have a complicated bill and just need someone patient and understanding to walk you through your stuff and break it down and save you she's the one! I've gone to 4 different verizons several calls to customer service over the last year and she's the one that got my account squared away and broke it all down for me. We added 2 lines and 2 new phones and I'm saving over $100 a month now read more

Hard to rate the entire shop but went in this morning with an issue with my new phone and Garrett fixed it post haste. He was outstanding.

Their lack of knowledge of products in thier customer care is the worst. Do not waste your time with VERIZON go anywhere else.

the WORST verizon store ever!! very POOR customer service.. the staff seem annoyed that you walk into the store and felt like they want you out of the store as soon as possible. they give short answers and don't seem too happy if you need help understanding some basic stuff... will NEVER go back!!!!!!! read more

I went in and was half heartedly greeted by the most unhelpful associate. I was told my account wasn't and probably would never be eligible for an upgrade. When I said I didn't want to upgrade my account, I received a shrug. When I called in, they were much more helpful and had many promotional offers for me to consider. read more

Very disappointed with the customer service. The man that helped us at Verizon did a horrible job explaining everything and made it so difficult to understand. Once we finally got the phones ordered he said they'd arrive the next week. Then he messed something up and had to redo the order but assured us it was good. Nothing arrived. So we went into the store and the wait was over a hour. We ask the guy at the front desk and he said that our phones would be coming soon. Fast forward a week and still nothing. Now I am on the phone for over 30 minutes waiting to speak to a rep. All this time we have received 0 communication or order updates or status updates. The communication is ridiculous. I will update this if it finally gets resolved but for now super unimpressed. UPDATE Finally someone answered. Then sent me to orders and activations. Another 20 minutes later. This time talking to some lady who could not give me a status and told me I had to talk to someone else. I kept asking questions and she got aggressive, talked over me, and still didn't answer what I was asking. Pretty awful customer service if you ask me. read more

Lately, it is Impossible to talk with some at Verizon to conduct a transaction. I spent 2 hours in their on line chat trying to purchase 2 phones and at the time of payment the connection was lost and without a follow up on their end that effort was for naught. I went to Apple and got the job done. Verizon has always charged more and given less. If I did not need their coverage I would drop them in a flash. read more

Service sucks! You have to call an 800 number. You can't call them directly. They always have an hour plus wait. Everything is complicated and takes forever. read more

Untrained Associates: Visited this location today with a broken phone to get it fixed.. instead of directing us towards our insurance policy, they said it would cost 180$ to fix or go to the Mac/Apple place down the way. I called Verizon personally to which the technical support was appalled that the associate did not inform us about our insurance policy and to file a claim with Asurion. Thank you for wasting my time and gas due to your lack of training. For anyone with a problem with a phone and have full insurance, file a claim via online, call verizon themselves. Don't waste your time with improperly trained associates. Good job read more

Very polite knowledgeable and helpful staff. Worked hard with us to get the best offer available. We have been Verizon customers for a few years now. Previously were with the other guys whom I will not mention and got horrible service for years. Verizon does not sell you a phone. They are there if and when you need them. My wife and I highly recommend the Verizon store on Sunset in St George Utah. read more

I have been a loyal Verizon customer for years,, I have been trying to upgrade my phone for about nine months now without paying the full amount,, I have left reviews I have made sure I've been on time with all my bills I have done everything I could possibly do to raise my spending limit., yet they still want me to pay the full amount,, I just went into the store to try to upgrade my phone again. He said I need to pay my bill pay the bill and then he tells me I don't qualify for an upgrade for monthly payments. I would have to pay the phone out right?,, Something isn't adding up. I have been a Verizon customer for years. My phone has never been shut off. I'm not understanding I have been given false info on False info. I am highly disappointed AGAIN IN VERIZON. I WILL BE TAKING MY SERVICE ELSEWHERE LOYAL I AM AND VERIZON IS NOT KNOWLEDGEABLE TO KEEP ME. I JUst PAID $200 to get my phone upgraded for them to tell me I have to wait 60 days. For stuff to rolllver. I'm sick to my stomach about this and the way I have been treated and the wrong information I have been given.,, all I want to do is upgrade my phone on a device payment plan. And that seems to be a joke to people at Verizon Very dissatisfied. With my service, very dissatisfied. With a customer service. Very disappointing with the lies I have been told, and very upsetting to me. I would like to be reached out from some sort of representative who can help increase my spending limit .. other than that don't bother I'll be changing my service!!! read more

Our company signed up for 6 buy one get one phones with Verizon. After the 12 months passed we noticed the credits were not applied to our account. I called Verizon and spent hours on the phone with customer service to end up back at the store where I was told the problem could be resolved. After 3 visits in the store trying to work everything out with Anthony, we were informed that not only could we not get the bogo credits because we were "too late and the phones have been paid off" it was also "our fault" because we were negligent in deciphering their intentionally complex bill. The store is poorly operated and lacks any accountability. BUYER BEWARE: worst experience and customer service I have ever received. read more

We stopped by to pick up the phone we ordered online as we were headed to Las Vegas to catch our return flight, the guy stopped me outside the door and after confirming the order asked me to stay in my van, and said he is going to wave at us once the phone was ready, we waited patiently in the van but no one came out. I approached the store and a lady came out to attend us and she immediately said phone is ready, I saw the carry bag was ready with the receipt attached on it, but then the question I have is why did that guy not came out to deliver the phone and kept us waiting, maybe he looked at us as the foreigners or only lord knows what... read more

I had a terrible experience here. I immediately looked for another Verizon in the area and was please to find one on Sunset that opened in August. The store is BEAUTIFUL, clean and very well laid out and they sit down at a desk and genuinely help you. Anyone going to Verizon I'd highly recommend this store on SUNSET avoid this location. read more

I would like to preface this by saying I have worked in customer service for many years. I went in to have a couple of my questions answered. First, the gentleman at the door told me i could get in the que and that it would be about 30-45 minutes. No problem, I went to get something to eat and came back. I was supposed to get a text when they were ready to help me. After waiting for about 2 hours, I went back in and spoke to who I presumed was the manager. Told him I had been on the list for about 2 hours and he honestly didn't seem to care and was rude about "checking me in again". So I told him what I needed done, and he wrote down a phone number and said we can't do that here you have to call this number. Now he might've had a bad day, or a difficult customer previously, but for someone to wait for almost 2 hours, to not even receive an apology and not even get any help in the store is pretty ridiculous. Verizon, I'm honestly curious why they are even there because both times I went in I was basically ushered out the door like they didn't want to help me. Isn't that the whole point of the brick and mortar store? To help customers? Hopefully people have better experiences than I did, but I read a lot of the reviews and just still gave them the benefit of the doubt. And no, Covid was not an issue because there was plenty of other people in the store and no one was wearing masks at all. Needless to say, I will not be returning to this store in the future. read more

I was in store wanting to upgrade my phone. I was told to call a number for their phone sales department, because it would be quicker and easier. The first lady that i spoke to automatically sent the phone to my old address (which is 16 hours away from my new address), without even confirming that she had the right address on file. I have waited 3 days, been on hold for about 8 hours, lost service for 2 hours, and have spoken with at least 6 people now (the majority of which were rude). I'm probably going to have to come back to the store and deal with more people that don't know what's going on and don't have the training to figure it out. read more

I was very disheartened after buying a new iPhone 11pro Max. I spent a few days trying to get it to work after being shuffled out the door after my purchase. I went back for help but again was blown off. The third time I went back to return the phone and give up, I was brought over to rep "Killian". He was fantastic. He treated me like a person rather than the number I had been the previous times. He rally turned everything around for me and got me back up and running. He will be the only one I deal with there in the future. Hopefully his counterparts will up their games. read more

Many useless sales people work(?) at this location and there is not a single person who can help customers with questions about their current phones. First the screen protector cracked for no reason. They offer to sell me another one that cracks like a potato chip. Is that really supposed to protect the screen? Not in this universe! Also, the extra battery pack generated so much heat, the glue, yes glue, separated and the front of the phone detached from the back. Solution, spend hundreds of dollars for a new phone. Not a chance. Good bye Verizon. Hello Sprint, which always has at least 2 technical experts to help customers. read more

Avoid this store ... they misrepresented a new line fee that I've been doing battle on for over a month.

I have a business and these guys have been amazing with giving me tons of rebates and cheap prices on business stuff. The business account manager Anthony and also Victor have been fantastic to work with. I don't know why people are complaining about this store, they are awesome to work with. read more

Guess I didn't learn. I've only written two reviews ever and they were both about this location poorest run Verizon store I've ever been to. It's impossible to walk in and buy a phone. You need to get online and make an appointment. I do everything possible to go anywhere else. I needed a phone asap and they told me the soonest would be in 3 days. I just needed to buy a phone I could do the setup at home without their help or support, but they do not allow it haha. I went back to Hurricane's store and was helped quickly and even in the same day. read more

I have been a Verizon customer for over 20 years, but this St. George store has the worst customer service I have ever seen. They are rude to you and do not help you. read more

Very poor customer service. We waited for over 1 hour 20 minutes to try and get help. There were 5 employees there when we arrived and all but 1 went in the back room for 45 minutes while 1 person helped a gentleman. There were 10 other customers in the store waiting. We asked the employee working if there is anyone else that could help us and he said, "I'm helping a customer, I can't help you".‍ read more

BEWARE! If you get a new phone here, DO NOT LEAVE THE STORE UNTIL YOUR PHONE WORKS!! Don't let them rush you out of the store! We bought a phone yesterday and asked before we left if the phone was activated, they said it was. We got home 80 miles away and the phone didn't work. We called Verizon customer support. They said the store never report d the sale so they couldn't help us. Our credit card was charged but the purchase was never reported to Verizon. We had to return to the store the next day. They shrugged it of as a usual thing that computers do. Demand to see that the phone works before you leave the store! read more

We expected the wait being that they're always so busy which wasn't a problem especially because we were constantly being checked on & reminded of how much longer we would have to wait. Everyone was so kind & helpful especially Mel Ballentine! She was AWESOME & made sure we understood everything before walking out. Go to her & you won't be disappointed! Thanks Mel! Keep up the great work! -Satisfied Verizon Customer [: read more

I went in to get a second line put on my account for my daughter. I wanted to use my previous iPhone for her that I had kept for this purpose. For whatever reason that phone wouldn't boot up so we ended up leaving. Once I returned home I got a text verification that my data plan had been changed. The guy working at Verizon changed my plan without my consent. He even knew if we didn't get the phone to boot up that I would not be going thru with getting a new line. I ended up having to track down a customer service person from their website to correct the issue and I almost lost my promo plan of 5gigs because of this. Watch your plans and make sure you don't get scammed into changing things without your permission! read more

My daughter bought 2 new phones this weekend and Joe at the Verizon store in St. George was extremely helpful in helping us solve some problems in the set ups. We had to return to the store 3 times and Joe was welcoming and helpful each time. He was knowable in all things Apple and Verizon and we really appreciated his help in solving these problems. read more

If I could give you zero stars I would! You all should be ashamed.of yourselves. My 83 year old mother came there 7 times and called verizon 5 times. Your technicians do not know what they are doing! Your lady manager would not help my mom at all the last time she came in, said there was nothing they could do for her. Really? 3 weeks we went without being able to talk to our mom due to your crappy service. Guess what? She went to Walmart and they were nice, helped my mom get a phone from Sprint and guess what? It works perfectly. You all stink. When I am there next I am coming in to yell at you. The current manager needs to be fired. Thank goodness for Brennan at Walmart in electronics!!!! read more

This store is amazing & runs like a well oiled machine. & KYLE, the associate that assisted me, HE IS AWESOME. I would go back just for him. Having a father that was a used car salesman, I know tricks of the trade of the art of sales. Kyle doesn't use those, HE tells you the hard facts, & spends the time with you that is needed. He really needs to be recognized ... he needs a raise either commission % or hourly ~ not sure how it's done there. When I go back I will definitely want to deal with Kyle. Like I said AMAZING & I didn't feel pressured ... in fact, if I needed something now, I would be on the way. & to Kyle ... thank you, customer service & sales is a difficult job, but thank you for making me feel important & that I was your only worry. Made the experience worth it ! read more

Unhelpful, only care about in store credit, wouldn't fulfill a in store pick up because it would deplete their inventory. Never again, this is two times I have been disappointed. read more

WORST LOCATION EVER!!! Save your time and never come to this location ever! Came in got treated like shit by Dakota!! And all the other employees that were by him!! Second time I have came in this week and got treated like crap!! DO SOMETHING ABOUT YOUR EMPLOYEES ATTITUDES!!! This is fucking ridiculous!! There is no need to treat my son like shit when he is only 12!! WORSE LOCATION EVER! DAKOTA CHANGE YOUR DAMN ATTITUDE!!! Never using Verizon again!! read more

The Verizon employee was rude and dismissive after I waited an excessive amount of time to be seen. Verizon did not take the time to diagnose the phone issue once they noticed a very small scratch on the edge of the phone (which I never noticed). He told me to contact the insurance company and went on to the next person. Lazy and a complete waste of time. The insurance company wanted to know what Verizon found before they could help me .... I decided to take a chance on Simply Mac. The Simply Mac guys are fantastic!! Super professional, helpful, and pleasant. My iPhone 6 was having mystery issues and they went above and beyond to determine the problem and resolve it. There were several other people in the store who were also extremely happy with the service they received. The Simply Mac technicians quickly found the issue with the phone and it had nothing to do with a scratch. I would advise everyone to avoid the Verizon store and go immediately to Simply Mac. read more

Went in here because I had busted up my phone. They didn't help much. Gave me a card to do a claim. I was out a phone and needed one for work, so I got my dads old I Phone 5 and took it in there to be activated. The guy took the SIM card out of my I Phone 7 and put into the I Phone 5, and sent me out of there thinking it would work. It didn't. That night I got a email saying that my number had been turned off. So the next day I called *611 and explained what had been going on (for over an hour) and they told me that the I Phone 5 and the I Phone 7 SIM card are not compatible, and that the guy at Verizon should not be working there. Very disappointed in this location, and will never be going back. read more

Employee sold me a phone that wouldn't work with my plan, which I specifically told him I did not want to lose. When I got home, I received an email from VZW that my "new plan" was now in effect. Returned to the store the next day, December 1, 2015, to return the phone, but they talked me into keeping it temporarily while they submitted an "inactive pricing request" form online, which would take about a week. Never heard, returned to the store to learn the form was submitted incorrectly and had to be resubmitted and a few days later that the employee who sold us the phone no longer worked there. As RVers, we travel throughout the US southwest, never staying in one place longer than a couple of weeks, but we were assured we could return the phone if needed at any corporate store. After 5 weeks on the phone with corporate customer service about 6 times and demanding to speak to someone in management, I finally got my old plan restored, and was able to return the phone January 6, 2016 in Yuma, Arizona where I was charged a restocking fee. Called the St. George store to refund that and they won't - can't even get past the rude person who answered the phone. Apparently everyone at VZW except the staff in St. George, Utah knows that a 4G phone won't work with my 3G plan. And they insisted I not return my phone to them, but return it elsewhere later if I couldn't get my old plan reinstated, but never told me there would be a fee for that. It's in the fine print? They know nobody reads that detail. They knowingly ripped me off and won't return my calls or come to the phone when I call. Rated one star because I can't rate as zero! Would not recommend Verizon to anyone, let alone this store location. read more

I will NEVER go to this Verizon store again. Having been in multiple times their customer service is so erratic it's laughable! On Dec 29th I went in to ask about the battery in my iphone 6. The customer service rep was so condescending and such a jerk I walked out. And he was the guy who was supposed to be the "greeter" and make you feel welcome. So from now on I'll find a store where they treat you like a customer instead of a potential sale! read more

I would give Zero Star to the treatment I received yesterday January 30, 2018 at the Verizon Store located at 391 South River Road, Saint George, Utah. I was badly mistreated by Madelyn, Manage Sales. She yelled at me telling me I'm rude for asking questions to clarify something she is telling me and my sister. In fact she is the most rude sales person I have ever encountered in my life. Madelyn should find another job if she hates working with people. To me she is racist and anti Asians. Verizon just lost two prospective customers. I will never be a Verizon customer. I will do my business somewhere else. Never with Verizon. I will do my best to influence my friends and others to stay away from Verizon here in Saint George. They do not deserve people's business. I hope Karma will take of the rude and arrogant Madelyn. read more