T-Mobile in Cedar City is horrible! They send you away and say to call T Mobile…read more T Mobile in Hurricane is a corporate location and Dave Matterson is awesome!!! He was able to resolve my B issue with a phone that had never been sent to me and for which there was no tracking number. He spoke directly with accounts and got the original order canceled re-ordered my new phone, and actually got my phone number transported from Verizon to T-Mobile all in the same visit. He knows his business and what he is doing and how things work. He's terrific. Thank you Dave!

The service and knowledge of the T-Mobile associate was very helpful and his ability to set up the…read morenew phone helped immensely.

Please work on employees customer service. Employee was rude and entitled. She not only talked down…read moreto me but additionally dismissed all of my questions with one word answers. Would not recommend going into the store and you should rather call their online number. If you choose to go in just be aware you'll be wasting your time.

I stopped by today to get help with an app that was installed on my 3 month old Galaxy phone. In…read moreless than 5 minutes, my phone was back to normal. The staff there are very knowledgeable and helpful. I will continue to give them my business. I'm very happy with their service.

My phone had just gone completely black while I was out on a hike in Snow Canyon State Park. Not…read morebeing from the area I was scared to death it wouldn't be able to be fixed.. I was able to find this T-Mobile store in St George and Josh took control and said "I think i know how to fix this." Within 5 minutes my soul and my phone were both restored.. just standing in line watching these two young guys handle each customer ahead of me, I was impressed by their patience, kindness, and willingness to help. Thank you!!

Changed from Verizon and so far (3) yrs they have kept their promises. I changed from horrible…read moreinfowest for my internet and went with T-Mobile. 4 months and so far wonderful. Even the person that referred me is happy with their decision. If you can change and try T-Mobile you should, better service in air and stores Thank you T-Mobile

Came in to get my rear phone panel glass replaced and nothing else some time ago, and when I got my…read morephone back there was no Apple logo on the back as well as the more pressing issue of neither of my cameras working anymore. My front facing camera had a non working auto focus, and Face ID was inoperable as a result, and my rear camera lost its ultra wide lense and also no longer could auto focus or function at all, often just being a black screen with the message "non genuine part". So whatever parts they're using are non Apple and your system will realize that, which will also void any assistance from Apple. When I called them to tell them that, they tried to tell me they didn't do anything to the camera that "doesn't make sense", to which I was like.... Okay, I gave you a phone with a working camera, paid almost 300$, and then got a phone back with no working camera which I need for my job. It took a lot of back and forth to even get them to fix it again and to explain I did not wanna be charged 2x for a repair that broke my phone further. They then fixed it again, only for the part to fail again a couple weeks later and work wildly inconsistently. And now my camera is entirely inoperable and I just have to go get the entire phone replaced because it's now affecting other parts of my phones optimization. For the amount of money I paid, or honestly any money at all, that should not be happening in any shape or form and is incredibly frustrating. Looking back I probably should've listened to the other 1-2 star reviews. Save your money, and go either directly to your phone or mobile service provider and have them do it.

Joel, the young man that helped me was extremely helpful and a delight to work with. Like any good…read moresales person Joel was trying to upsell me on a new product that Zagg just put out. I was joking around with him telling him it was "there was no chance of that". Joel also asked me if I wanted my phone Cleaned and told me there was a $10 charge which I was fine with. I was joking around with him telling him that "it be better be the "Cinderella Clean" meaning that he better scrub the heck out of my phone. His manager chimed in scolding and humiliating me in front of other customers. He proceeded to say I was being disrespectful. Of course, I was completely taken back by his comment. He was unprofessional and his remarks were inappropriate. unfortunately, if I need to get another replacement for Zagg I will look elsewhere in the future

I worked with Brennan to convert our phones from a personal account to a business account. This was…read morenot an easy or fast task. He was very knowledgeable, helpful and patient dealing with technology challenged customers (me). We switched phone numbers on phones and added a new line (2 lines on another phone). It was a lot of work, and best of all we got better coverage for less money per month. Brennan is awesome!

We were having a problem with our phone that we didn't know how to fix. Explained it to Darius, he…read morelooked it up and changed the setting and now we're good to go. Very nice young man.

I needed a broken screen replaced. They did it in the time frame they said and for a great price!…read moreThanks Dave P

I love Zagg. Victor and his crew are great. Staff is polite and thorough. A pleasure doing business…read morewith them as always!

Excellent customer service with a clear team-based approached. I really appreciated seeing how…read moreShaun stepped up when he noticed the person helping me was busy.

I arrived at the store. They were kind upon entry. I waited for my service rep to help me. He was…read moretotally unknowledgeable and unable to give me a quote. Totally unfamiliar with his product. I have been with Verizon for over over 14 years. And I have no idea why I keep, sticking with them. Great service as far as reception absolutely horrible service as far as in-store . 5 thumbs down. I also spent over an hour online trying to figure out an upgrade. This company is a joke.

Store is a joke. Go elsewhere. Waited over 2 hours, finally left!! This is not a corporate store.read more

They are worth the wait, it would be nice if the could improve wait time. Overall I have had…read morepositive , friendly and knowledgeable experiences. Visited store on 10/21/24 approximately 10:30 AM , I was the only customer next in line. I knew ahead of time that waiting could be a factor. I waited about 20 minutes, then waited about 20 min STANDING. This T-Mobile location needs more seating , if you are short staffed and can't get to Your clients (especially the elderly, I observed an elderly man walk out , couldn't handle the waiting) need stools or chairs to sit down on! They only have two 2 seater benches located along frontside windows. Please PROVIDE SEATING ALONG YOUR SERVICES COUNTERS FOR ELDERS and PEOPLE WITH DISABILITIES ! Thank you in advance!

Refused to give me the discounted price on my new screen protector despite me having the warranty…read moreand purchasing it through them. Said it "wouldn't work in the system because they didn't have the exact one." Didn't even bother trying to try and make it right. Terrible customer service.

I was told by an AT+T Customer Service Agent online that we could upgrade our cell phones no matter…read moretheir condition as long as they worked. We were told to go into the store and they would help us there. So that is what we did. We were met a man named "Darrin" and told him we were there to upgrade our phones. I told him about the conversation we had online and showed him my wifes phone. He immediately refused to allow her to trade it in to upgrade. I then showed him the copy of the transcript where we talked to an AT+T REPRESENTATIVE and it said the condition didn't matter as long as it worked. He did not care. He shrugged his shoulders and said we have to go through "them" as if it were a different company! I then showed him where the Agent told us to come into the store! He still REFUSED to do anything. He showed no willingness to resolve the fact that we had been blatantly lied to by the company he represented. He did not offer to call anyone, do anything or - WHAT SHOULD HAVE BEEN DONE - honor the statement made by the company he worked for. He showed complete indifference for our situation and did not care whatsoever that we had been lied to. It was a pathetic display of customer service and even further, extremely bad business. AT+T flat out lied to us. Its documented. We have proof. It is indisputable. At that moment we left and went to T-Mobile. I will not do business with a company that lies and shows indifference when it comes to rectifying their lie. I STRONGLY suggest that you do not do business with this company either.