Took some time and lots of calls but it looks like today my request will be completed. The actual…read moreinternet service is pretty solid.

I cancelled my service June 2 2026. It is now August 28, 2026. They have not issued my refund. They…read morehave been contacted several times and still no refund. The 30-Day State Rule: Under Utah consumer protection rules, failing to return a validly requested refund/deposit within 30 days is legally classified as a "deceptive act or practice". Furthermore, strict FCC customer service standards apply to billing resolutions: The Rule: Refunds or credits must be issued no later than the customer's next billing cycle or 30 days following the resolution of the request, whichever is earlier. I would BEWARE of their policy....GO ELSEWHERE IF AT ALL POSSIBLE!! Michael Beyer

Excellent service. Have had trouble-free service since day one with them. Highly recommend them.read more

We finally cut the cord on cable. We signed up for their residential service, and will stream our…read moreTV. They were very thorough, friendly and solution-oriented. They put the "service" back in Customer Service. Great people!

I experienced difficulties in speed and range. After installing another extender, I still had a…read moreproblem. Cody Hawks, a service tech from InfoWest adjusted my system and equipment. No doubt Cody is an expert tech, as he resolved the problem and my service is now the best it has been! He was also very personable and responsive.

The phone (VoIP) service is horrible, can not even have a conversation with the person on the other…read moreend.

Read three stars as 2.5. CenturyLink's GPON network is great when it works. My office has DNS…read moreoutages once every three months for two hours at a time. I can never get ahold of my account exec in Salt Lake regardless of my network status. That knocks off one star. The other -1.5 stars have to do with billing. You have to watch your bills and read your contracts carefully. We were very specific about one contract being cancelled and another one being started at our office. Even with written confirmation from our account exec, they still billed us for two contracts. It's gotten so bad, that the assistant to the CEO of CenturyLink is now involved with our three year old billing issue. Even *she* has encountered problems with the billing reps. (One guy refused to give her his name. I'm sure that clown no longer has a job.) tl;dr: Service is great when it works. Read your bills every month, they will screw you if you don't pay attention.

I never review anything, but this company is terrible. They canceled our service for days WITHOUT…read morenotice, and we were told there was nothing they could do until we scheduled to "upgrade," as they are going to quantum fiber. I wouldn't have minded had I been notified, or received ANY type of communication. Once we scheduled, they restored our service. Felt like they backed us into a corner, and gave us no other option. Shady business.

I sent multiple inquiries out to installers and only 2 locations actually responded with either a…read morephone call or a email. Southern Utah TV and Satellite responded by the end of the business day that I placed the inquiry with a phone call. I am very happy that I selected Southern Utah TV for the installation that I had requested. The installer, Jacob, was excellent!

They never return phone calls no matter how often you leave messages. Very irritating.read more

Do not live up to their promise. Use inaccurate speed meter to 'prove' speed. Even with that they…read morefall 200% short of what they promise for the price. OVER PRICED period. (Same on me for not dumping them a long time ago).

For most people in remote areas, awi is the only option for internet. Still, having now used them…read morefor 6 months, I would literally tether off my cell phone before ever using them again. I paid for their best service ($149 approx a month) and was barely getting 20 mbps if that. I could stream any video and even webpages wouldn't load right. It would be so bad that my one bar of service was faster than waiting for my internet. I had their tech guy come out who flat out informed me their towers can't support the users so how much you get will fluctuate no matter what you pay. (sounds like a lawsuit waiting to happen). AND THIS IS HOW GOOD IT IS WHEN IT WORKS! Lol I asked for a specific quote to buy my own space on the tower (dedicated fiber or something like that they call it). Didn't even get a call back. I've got a couple days left or AWI and then praise the lord I can get TDS. I'll be paying 50% the price for 20x the speed. How sad.

I worked with Brennan to convert our phones from a personal account to a business account. This was…read morenot an easy or fast task. He was very knowledgeable, helpful and patient dealing with technology challenged customers (me). We switched phone numbers on phones and added a new line (2 lines on another phone). It was a lot of work, and best of all we got better coverage for less money per month. Brennan is awesome!

We were having a problem with our phone that we didn't know how to fix. Explained it to Darius, he…read morelooked it up and changed the setting and now we're good to go. Very nice young man.

T-Mobile in Cedar City is horrible! They send you away and say to call T Mobile…read more T Mobile in Hurricane is a corporate location and Dave Matterson is awesome!!! He was able to resolve my B issue with a phone that had never been sent to me and for which there was no tracking number. He spoke directly with accounts and got the original order canceled re-ordered my new phone, and actually got my phone number transported from Verizon to T-Mobile all in the same visit. He knows his business and what he is doing and how things work. He's terrific. Thank you Dave!

T-Mobile Billing and Transfer of Responsibility Complaint I…read morehave been a T-Mobile customer for approximately six months, and unfortunately my experience has been extremely frustrating. My bill has increased significantly from one billing cycle to another, and despite repeated calls to customer service, I have been unable to get clear, detailed explanations regarding the charges. Instead, I repeatedly receive scripted answers that do not address the questions I am actually asking. Because of these ongoing problems, I ultimately decided to move my service to another provider. Before doing so, I completed a Transfer of Responsibility for three lines to my former partner, while I retained three other lines. The transfer of service was successfully completed. However, approximately two months later, I discovered that although T-Mobile transferred responsibility for the three wireless lines, the associated device/equipment payment obligations were not transferred. At no point during the transfer process was I clearly informed that transferring the lines did not also transfer the financed devices associated with those lines. I received no meaningful warning or explanation that a separate action was required for the equipment. I have now contacted T-Mobile multiple times attempting to correct this issue. During the most recent escalation, my former partner and I participated in a three-way call with T-Mobile. She clearly confirmed that she accepts responsibility for the devices in her possession and is willing to have the remaining equipment balances transferred to her account. T-Mobile requested approximately 72 hours to review the matter. After that review, I was simply told that "the system will not allow the transfer" because too much time has passed. That response is unacceptable. The problem exists because T-Mobile failed to clearly explain during the original Transfer of Responsibility that the service lines and device financing obligations had to be handled separately. Both customers are now asking T-Mobile to correct the situation, and the person who possesses and uses the devices has expressly agreed to assume responsibility for their remaining balances. I am therefore requesting that T-Mobile escalate this matter to someone with sufficient authority to review the original transfer records and calls and manually correct the device responsibility, or provide another reasonable solution that removes the financial responsibility for those transferred devices from my account. A computer system should not be used as an excuse for refusing to correct a problem created by inadequate communication during T-Mobile's own transfer process. I am requesting a written response explaining: Why I was not informed during the Transfer of Responsibility that the device financing agreements would remain on my account. Why the devices cannot now be transferred when both account holders consent to the transfer. What specific T-Mobile policy prevents management from correcting the issue. What resolution T-Mobile is offering so I am not financially responsible for devices and lines that were transferred to another customer. I have made multiple good-faith attempts to resolve this directly with T-Mobile. I am asking for a fair resolution--not simply another statement that "the system won't allow it." If T-Mobile is unwilling to correct the issue, I would like that decision and the applicable policy provided to me in writing so that I can pursue the matter through the appropriate consumer complaint and dispute channels.

It's hard to accurately review a company you can't reach. I've tried sales, technical support, left…read moremessages, got a hold of an answering service. Nobody called back, unable to reach anybody, you can get an operator in an answering service and you're on hold on that for 15-20 minutes so sales must be really good as it appears they don't want any new customers because nobody calls you back or answers the phone. Hoping the change from TDS but unfortunately it looks like I'm going to stay with them. At least I can reach somebody there even though for the most part they don't even know what they're talking about that something is better than nothing.

From the owner: Go Fiber specializes in business class internet. We provide speeds up to 10 Gigabits on our fiber…read moreoptic network and back up our reliability with a 99.99% up-time guarantee