I have been a customer of Direct Appliance for over 10 years, they have never let me down. Vivian…read moreis so professional and helpful, see really knows how to make your project come together. This week I was able to attend a Wolf cooking demonstration, it was an amazing way to learn how Wolf ovens work and what they are capable of. Direct will always have my business.

From sales to delivery Direct Appliance staff do a stellar job at making sure you're getting what…read moreyou need and want. Sales staff is very knowledgeable about the appliances and services offered. Delivery and installation staff went above and beyond to set up our new washer for us plus showed us the features it had and how to use them.

Butch saves the day again. He came out and fixed our washer the same day we called. His prices are…read morefair and his honesty is much appreciated. I never feel like I'm getting ripped off when dealing with Butch. That seems to be rarer and rarer. Thank you!!!

I can't say enough good things about Butch and his company. First of all, he is a kind person who…read moretruly wants to help people. He actually answers his phone! And he is NOT going to try to sell anyone something they don't need or over-charge for his services or for parts. I actually had to cancel an appointment I'd made with Butch to fix our 20 year old washing machine--my Mom decided to buy a new one. Butch offered to come and pick up our old machine, which saved us $30 and I truly hope benefited Butch for useful parts for his other lucky customers! Next time we need any appliances fixed around here...I'm calling Butch!

Jose did us a solid. We brought our dryer to him and noticed that someone before us tried to fix it…read moreand thats why it wasn't working. Jose ordered the part and when it came he replaced it and helped load it up when it was done. Got home turned the dryer on and got so hot thatnibwont need to use high heat for a long time! Thank you Jose for doing a supreme job. The cost was reasonable which will make me want to go back it i needed an appliance in the future.

Cheap parts, only last you long enough for it to fall right out of the return period…read more Unprofessional, shady, untimely assistance, overall a HORRIBLE experience. I'm down 500$ into a washer that didn't even last a whole month. If I could give negative stars, I would

Great experience with the microwave installation. They were quick, professional, and did a really…read moregood job. Everything was installed perfectly and the pricing was very competitive. Very happy with the service and would definitely recommend!

Disappointed in service and communication. Requested to get cabinets assembled. The workers were to…read morearrive between 3 and 5pm and arrived after 6. . Maria did not let me know any updates of when service workers were coming, whether they were late or not. But she can read my messages that were sent to ask for their whereabouts. The workers stayed at my house until 11pm. Workers spoke Spanish with each other at the front door entrance when they met my husband (and mind you, my husband also speaks Spanish). One of the workers said to the other workers that they didn't want to do cabinets. My husband heard them and told them he speaks Spanish. Very awkward. They also made comments about the cabinets we bought, such as , "did you get them from Amazon?". Why does that matter? Them staying late and not feeling motivated to do our cabinets made me feel uncomfortable. On top of that, one of the drawers was messed up. They didn't pay attention to details and misplaced part of the frame of the cabinet. A magnet for a cabinet door was in the way of the drawer section, so drawer wasn't functional and won't close. We didn't notice this until after the workers left. I spoke with Maria via Yelp the day after and she wasn't willing to send a person out to fix it. She instead wanted to send me a magnet to make up for it. Did the cabinets get done? Yes. Did we like the service and communication, and finished product of the work done? No Lastly, Maria wanted to give us a late fee for the service. My husband called her because we felt we weren't given quality service on their end and wanted to see if a tech could be sent out. On top of that, we never received any invoice (her workers said it would be provided next day). Maria didn't disclose where this invoice was, but she did let us know we would get a late fee if the service wasn't covered. She mentioned this after my husband left a voice mail and text message exchange stating we were not satisfied with the service. See pictures attached. I'm not quite sure how this business can get 5 star reviews , and be inconsistent with their customer service. In the end of the text message exchange, Maria then stated that she would provide the service for free but seemed irritated in doing so. So I'm waiting for an invoice that states just that. But currently she refuses to send any invoice for me at the moment. (See pictures attached)

I bought a washer and dryer combo about a year ago. It's worked great, but yesterday it had an…read moreissue with the washer. I went to their business today and explained what it was doing, and within two minutes, they had it diagnosed without even bringing it to them and left with the part to repair it for $20. Came back home installed the part that they said. And they were right. Washer is back up and running for $20. I really appreciate their honesty and their parts . If I ever need any more appliances in the future, which I'm sure we all do I'm going to continue to use them. Thanks again.

DO NOT WASTE YOUR MONEY OR TIME!! this is a shady business and they sell shit appliances that break…read moredown right after their bullshit 30 days warranty. To get someone to fix it is impossible!!!. My dryer stopped working after only after 3 months! I call they say $165. Now I call again and its $185. Then the guy im talking to just stops respondin, turned off his phone and ignored me. Fuck off! with that kind of customer services. I will be getting a hold of the BBB and reporting this "business". Out here selling broken appliances with people's hard earned money! You should be ashamed of yourselves. I hope no one ever goes to you again. BUY SOMEWHERE ELSE! DO NOT WASTE YOUR MONEY! SCAM COMPANY.

They know there parts and they give good service and the price is very good and they give me a…read morewindow on when the part would be there in the store

Knowledgeable and helpful getting me taken care of with parts options as well as new equipment…read moreoptions

He's service was bad and the refrigerator was bad it only lasted a few months my food would spoil…read morego to waste the freezer would defrost by itself and meat would go to waste .never no hassle and they definitely have great appliances to choose from I recommend them

Today i went to this so called business, to buy a used Gas Stove…read more 1 i found a used stove i like, so i started turning gas knobs on, one broke off. He said it must of been broken by someone. He can fix right away. So i goto another stove that looks good. Now a gas knob is frozen. He rudely says " dont touch anymore knobs, i dont want you breaking anymore knobs" Wow what a rude business owner. I also own a business, and would never talk to a prospective customer like that. So i told him, i will take my business elsewhere. STAY AWAY FROM THIS PLACE . ! I ended up going to Direct Appliance, i bought an open box stove , brand new What a deal, and great service.

My front loading washing machine took its final breath last week and we called Crown. Crown was out…read moreto my house the next day, thankfully. The first time the Crown repair man came to my house he was here about 90 minutes and charged us around 240 just to look at it and diagnose the problem. He then informed me that my washer would need a new part because the other part had gone out and he would be ordering the part which was a pump - which cost 131.73 dollars and would be back to my house within 5-8 business days, holy moly that's a long time. So I wish that they had replacement parts in stock instead of having to order them. I am a clean freak, I do a lot of laundry, I can't express how crazy I've been going this past week without my washing machine it would have been nice not to wait so long. So the Crown repair guy is out now, it took 6 days for our part to come in and he is fixing it in a timely matter and even cleaned out our trap for the washer. He did do a lot of sighing while he was fixing my machine, I guess it was a lot of hard work but I'm not going to lie is a tad awkward. He is making me laugh though, saying stuff like "yippee and yayyy it's fixed!" Yup that's my sentiments exactly. He also noticed that my water lines were backwards...my hot was cold and my cold was hot despite the hose being connected to the right color. I noticed my laundry was hot on the cold cycle and couldn't figure out why! So he fixed that and then explained to me how to tell if the lines are correct even if they "look correct" they may not be. Anyway he just left and this trip out was 75 dollars for a total cost of 315 to replace my pump. I'm not going to lie I wanted to spend a few extra hundred and get a new one for that price but I was already 240 into it so it was too late, lol. Overall I am satisfied with Crown and will use them again if I need an appliance repaired.

A repairman went my 75 year old parents' home for refrigerator repair. He was not masked. When my…read moremom, who has an autoimmune disease, asked him to, he said his doctor told him not to because of heart problems. He should not be going into people's homes if he cannot follow the COVID safety protocols the business claims they follow on their Yelp page. He also tried charging them 700 dollars when the fridge was not even repaired. I know who I won't be calling when my appliances need repair.