Have bought a few light fixtures and fans from this place. Every time I've gone in I've had to bring my toddlers which as you can imagine is a little nerve wrecking at a place where there are many delicate things. But staff has always been very welcoming and knowledgeable. Definitely a place I will continue to shop at. read more

Fantastic showroom and great customer service. We worked with Sarah and what was not on display, she searched books and printed out sheets with pricing and dimensions. We live 45 minutes away and the trip was well worth it! read more

Supply, service and knowledge together with personalities. A great line of products for sale especially when on clearance

Every time I go in the staff is very friendly and helps me find everything I need. There's almost too much to choose from as they have every light and fan combo you could ever want. We recently bought some bathroom lights and they really upgraded the guest bathroom. I always love going in and seeing what is new. read more

Marsha was very helpful & informative. She looked up every question we had, and had a lot of suggestions for us. Great customer service. We'd recommend this store to others and would come back again for future purchases. read more

Phillips Lighting and Home offers an expansive selection of lighting and home accessories. The salon I frequent purchased their lighting from Phillips and it is really nice. The store carries a large number of brands so you will probably find what you are looking for. They offer suggestions on how to save electricity with your lighting which is so important. Not only will you save some money but you will also help the environment too. read more

Bought clock on Dec 7 for christmas present opened installed batterys did not work returned on Jan 4 they said I would have to return to manufacturer as they dont deal well with the manufacturer. I will never buy from them again and if you want costomer service shop elsewhere. read more

Sad to see the inconsistencies of customer service at this store. My husband and I have gone in the past and have decent customer service. The last couple times we have gone in individually to make our final choices of lamps and tables, not one of the sales staff even acknowledged us coming in or leaving. Walking around for minutes while they only have one customer in the store other than me. I was there to buy from a local business! I drove away feeling ignored and in total disbelief, guess we will buy online . Big mistake$$$, big mistake$$ read more

Carrie and all the staff at Phillips are fantastic. Sure, you could shop online and become easily overwhelmed with the options and guess what would work well for your space and style, but why not go talk to a lighting expert who can quickly narrow down the choices for you and even offer innovative solutions you may not have considered. We needed light in our living room in an old house where there was no ceiling fixture. We thought our only option was another floor lamp, but decided to go with a funky retro swag fixture that Carrie suggested which fits ours style perfectly. read more

So, I finished one of my few rooms in our new home. For 6 months I looked for lighting. So when I googled and yelp , coming across Phillips was a miracle. They had so many options I couldn't even decide. The problem was I wanted something that still had elegance but not too fancy. I needed whatever lamp/lighting fixture to speak to me. I remember we walked through the whole store. Not seeing anything that called to me. As we walked out I looked up and said "this one might work". I looked up and smiled from ear to ear and said "yes this will work" I looked and my fiancé, still smiling and said "yes, this is the one!" Finally someone said "can I be of any assistance". Completely filled with excitement, we were rang up. The 2 week wait was easy. My new lightings home was not ready for her yet. She sat in her box for weeks. Finally today I can say she is beautiful. Great team. Great place to shop for all your lighting needs. Thank you Phillips! read more

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Oh my goodness thee WORST service. First it feels like they decide if your "Worthy" of shopping at this sweet little Valley town store. Such a snobby lady at register..Carol I think. I do like some of the products but rude behavior will keep me out of this store. read more

Excellent parts and service. High quality parts, large selection and very knowledgeable staff.

I'm sad to say that I'm very disappointed with my experience with phillips lighting. My husband and I have been looking for about 2 months for some nice lamps for our living room. We went to several businesses looking for the perfect lamps. When we discovered phillips lighting I was excited because the store is very nice and they have a lot of lamps to choose from. We found a lamp that I fell in love with at phillips. The lamp was pricey, but we considered buying two of them anyway. Almost all of the other lamps similar to the one I like had 30% off coupons, except of course, the one we wanted. The lady working there, Marsha Smuts, was helping us, so I asked her about any upcoming sales, discounts etc. She then said that phillips price matches, and if we found the lamps anywhere, store, internet website etc. that they would match the price. So I went online that evening and lo and behold I found the lamps that I so fell in love with, and they were cheaper! waay cheaper! So, we called her and gave her the website and all the info she needed. She then said she would talk to the owner and then call us back the next day to let us know if he would match the price. Well, she didn't call the next day, but she did call the following day and told us that they couldn't match the price..some mumbo jumbo about how the website didn't have something called guaranteed pricing or something lame...needless to say, we purchased the lamps on the other website for much cheaper and even used a $10.00 coupon on top of the discounted price! Don't say you match prices when you really don't! a big booooooooooo out to you Marsha Smuts and Phillips lighting!! read more

Oh how the mighty have fallen. Called and called and called, only got a machine that told me no one was available to answer my call. Drove down and there were three people twiddling their thumbs telling me they have been answering the phone, (yeah, sure) If so they need to invest in a second line and roll calls instead of rejecting them., Anyway, the young woman in the trio asked me what I was looking for, and proceeded to offer to show me samples without telling me that they didn't have either style I was looking for. I told her that wasn't what I was looking for, and of course they said they could order it for me, only they didn't. This place is done, stick a fork in it. I'll never go back, and I'll pass it on. read more

This was one of the locations I came to while searching for a dining pendant lighting. This is located in one of the nicer centers in modesto. I wasn't greeted or asked if I needed help for a while until I made forceful eye contact with the third employee. From there I got an up and down , bipolar customer service experience. Most of their pieces are way way over priced. The lower price items , I found similar pieces on Amazon for much lower. They have lots of catalogs to look at...if they let you look at them. The Rep did print out a picture for me before I left..maybe to get rid of me. Lol read more

For the past 9 years I'm proud to say that I have purchased my home lighting from Philips. Not only have I been impressed with the quality and array of their products, but by their unparalleled service. Upon entering the store my mom and I were greeted by the store owner Karen who had so kindly stayed open a few minutes later for us to pick up our pendant lights. It's friendly service like this that keeps us coming back and away from the major retail stores. read more

Poor service rude ect.Tried to order part s no help. Not nice just wanted info to purchase a switch. Where did customer service go?

Bought two expensive lamps there, one broke from the weight of its extended arm... They gladly took it back as I only owned it for an hour. I purchased another one. I loved it.. for the year that I had it.. and last week it broke from its own weight. AGAIN.Nobody touched it or moved it.. It just collapsed, stressed like the last one. A $240 lamp that can't stand up by itself... Their quality is questionable at the price point. If I want to buy a cheap piece of ####, Ill go to Walmart and pay 1/3rd of what I paid for the "quality items " at Phillips. read more

My husband and I have been customers for almost 16 years. Phillips carries unique lamps, lighting and home decor. The staff is always friendly and competent. I love the variety and diversity of product lines. read more

Went in to look for a few hanging lights to go over my kitchen island. I walk in and get a look like what are u doing in here I asked about lights I was asking for an was told over there but those are pretty expensive we have others over here cheaper for you. Wouldn't even show me the So called to expensive for me ones. She thought. An she walked away I didn't like any of them were ugly. So I asked can I seen the other ones THIS WOMEN. Had the dammm nerve to say well I thought the other ones were more ur price range. Right then I turned and walked out. They are very rude . read more

If your looking for a custom look and would like design input come here. Price vs. Quality does not equal that of Home Depot or Lowes. When you shop here you're paying for a unique customer experience. If prices were %15 lower it would be a 4 star rating. read more

Came in to look for a chandelier for our living room. Staff were incredibly helpful and patient. I probably visited the store about 3 times over the course of 2 months before I made up my mind on what I wanted. They were never pushy and gave meaningful and honest opinions of looks id suggest and needed help deciding on. Their selection is very large and very diverse that is sure to please the most traditional to the most modern of tastes. Probably the best selection in the valley and even comparable to a lot of places in bay area I visited. (San Jose, Livermore, Walnut Creek) Definitely will visit again next time I need fixtures. read more

Phillips used to offer great service but not anymore. I recently purchased three vintage lamps for my daughter's new home and she took them there to get new cords. Not only did they miss the mark they totally took all the integrity from the lamps making them look silly. One was a two socket desk lamp that I bought for the sole purpose of my daughter's office. When she got it back...one socket, no chain, and the new cord was white and three pronged....what the hell!!! Plus the person polished all the patina off a brass lamp that took years to get!!! What???? I also own a store in Modesto and if I treated my cusomers the way you do....I would go out of business. Take a look at yourself......Phillips, you have moved over and over. You are OVER....close your doors and let someone that knows how to treat a customer take over. Your day has come. The original lamp shade which was beautiful now does not fit. If we wanted a new lamp we would have gone to a store and purchased a new one. I am so pissed off and I can't wait until they open tomorrow morning to speak to the person who did this. Unacceptable!!! Do NOT take your lamps there to be repaired Phillips....if you can't deliver the service...then do NOT offer it. Plain and simple, how hard is that to understand? You totally fell down on the job and are a joke to Modesto. Needless to say I will NEVER.... EVER buy another thing or go into Phillips ever again. Your customer service has gone to the way side and with that being said you might as well close the doors. I say good riddance to YOU!!!! read more

My husband and I took an old lamp of my Moms in to be repaired after a move. They did and EXCELLENT job of repairing and cleaning it and it looks brand new. They were also a HUGE help with helping us find a harp and shade for the lamp that we LOVE. The cost for all of this was very reasonable and the shade is very good quality. Thank you SO very much Philips. I'm a customer for life! read more

I have been shopping at Phillips for over 20 years, I have always had great customer service and everyone is so helpful especially recently with all the changes to lightbulbs. They walked me through selecting a great alternative in LED and I couldn't be happier, Marsha even called to make sure I was happy with my selection. I can't imagine shopping anywhere else for lighting plus being able to shop and support a local business always makes me happy! Thank you Phillips for always being there when I need you. read more

The owner helped us with an old chandelier we thought could not be repaired. He was so helpful and courteous - impressed with his great service. We also bought a gorgeous mirror here on clearance. Great prices and excellent service - very unusual to find quality products and good help now days. read more

Went in 8/27/17 intending to purchase two ceiling fans. I had done a lot of internet research on different models and got overwhelmed with choices and information. I decided to talk to a real person and give my business to a local company. Upon entering, I was not greeted by anyone in the store. As I wandered around looking at fans, it seemed there were about three employees waiting on other customers with what seemed to be some lengthy projects. Not once did one of them look my direction, ask if I needed anything, say they would be right with me. It was like I was invisible. I chose two ceiling fans that I intended to buy and decided to go wait in the line behind the one person at the counter and maybe get some acknowledgement. Still nothing. No eye contact whatsoever, no comments, nothing. Turned and left. Bought two fans on the internet and love them. Never again. Don't need this snobbery. read more

Went in here very excited based on the quality and selection seen on the tv commercial. Walked in the store on the 07 July 2017. There were two female employees working. I was greeted by none. Went to back of store to review outdoor lighting even talked with a customer that was more friendlier than sales associates. Waited a bit then left. Wasn't even told thanks for coming in. I get you my be busy but you can take a a second to greet customer and let them know you will be right with them. At least say thanks for coming in. I did see an outdoor light I liked however customer service means everything. I will spend more and buy from lamps plus since I know they have great customer service. I tried. read more

After going to this store for over twenty years and spending thousands of dollars on fixtures, fans, shades, today I was told my business wasn't welcome. I needed a Waterford lamp repaired, but I wasn't on their list of preferred customers. I've never known of anything so humiliating. Next time Mr & Mrs Phillips, just say you don't have time. I for one will never go back to your fancy store. Maybe service like this is why your store is a shadow of its former self. read more

Well, I originally verbally stated how I felt and all I will say now instead of being as this business is, Change the way you treat your customers or they will never come back, as I! Best of Luck to you! read more

I can always find many things I like, some are a bit expensive but the quality is great!

We have made a couple purchases from Phillips lighting. I was able to walk into the store and received help from Rosa both times. I showed her a photo of our front bathroom and she was able to help pick out our lighting fixture that also complements our bathroom shower curtain/style. It's like having your own personal designer. She's got a good eye and listens to what we are looking for style wise. Yes you may pay more for some products but if your looking for a unique style this is the place to go. If your looking for what your neighbors have stay with your box stores. read more

I am building a new home and Phillips has been so helpful to guide me through the process of choosing fixtures, controls and the right type of bulbs for my needs. If you need help with your lighting needs or aren't even sure what you need, then this is the place to go! The staff there will educate you on what you need for your project (simple or large). I wouldn't go anywhere else! You don't get this type of customer service or lever of expertise at the big box stores! I am so thankful to them for all their help!! read more

I was just in Phillips Lighting and home. I was treated with great Customer Service. They have what I am looking for at a price I can afford. I will be buying our new Dinning room light from them soon. Right now I need to get through Christmas. read more

I have worked with Phillips lighting for 20+ years and love their selection and service. They know their products, always going the extra mile and have current up to date styles for the home. I recommend them to all friends, family and interior design clients. read more

I have bought 10 Casablanca fans at Phillips and dozens of other fixtures over the past 35 years. The counter staff are the best in the business. They are patient with questions and know their products in great detail. I love shopping here. read more

If I could rate a ZERO, I would. I visited several weeks ago looking for kitchen door and drawer hardware. We spoke with a very nice woman who stated that if we were to find a lower price anywhere, including online, they would be happy to match the price. I expressed my satisfaction with this, as it was my goal to keep my money local to help support the local economy. I was ordering over 50 pieces btw. I went in a few weeks later to secure the purchase at the price I had found at a brick and mortar plumbing supply house in Walnut Creek. A woman - name escapes me - with short brown hair was very curt, snide, and had her knickers in a serious twist. She really had no interest in helping us from the get-go and when I told her that I would like to make a purchase based on the price I found elsewhere she scoffed at me a bit for not wanting to pay above retail. I told her I was not interested in paying above retail for something I can get at half the price elsewhere. She stated - ' Its not worth my time, I won't match that price even if someone told you we would, have fun with that; so we are done here. ' I was really taken aback because - it was a far cry from the customer service I expect from a 'high end' shop. And it was a very different experience than we had three weeks prior. How anyone could be so rude to their potential customer base is beyond me - in a small no name town like Modesto. I would expect it in NYC or SF, but really... Modesto? With the vast competition out there - I don't understand the behavior at all. I will never set foot in the store again, I will purchase my items elsewhere, and I will tell everyone who will listen what a poor experience I had. read more

Today was not my first visit to Phillips Lighting & Home in Modesto at McHenry Village. I previously took some old lamps in for repair and I purchased a floor lamp there. Today I took in an old lamp that belonged to my grandmother. I remember it in her house, and my mother's house so it has sentimental value. I was almost embarrassed to take it in, looking for a new shade for it. The lady who attended me was so courteous and helpful. And, she didn't in any way disparage Grandma's old lamp (valueless I'm sure except to me). She took her time and helped me select a lovely shade so I can continue to enjoy this lamp for many years. Meanwhile I spotted the perfect clock for my blind daughter (musical and with chimes too). It's a little like being a kid in a candy store to me with so many lovely things to see (and hear). I truly enjoyed the experience and a huge thank you to the kind lady who helped with the lamp shade. Happy holidays!! read more