Our first time to this Eye Center as it was located close to our home. Pretty easy to find after…read moreGoogle Maps brought us a little further than we were suppose to. Located and easy to find; the medical plaza has a plethora of medical offices with a variety of specialities. Made me smile as I walked in as there is a Oral surgeon here that helped make my sister's experience with her wisdom teeth a little more hilarious. Anyways the office is spacious with a small frames space to check out some new designs. My boyfriend and I had the pleasure of working with Karen at the front as she was pleasant and worked with us as we didn't really have the best understanding of our coverage. While the forms were sent to us, my boyfriend had missed a sheet and quickly filled it out. Our 3pm apt was pretty on point as I was working with Jen a 19 year veteran to the facility. She was polite, professional and patient while I asked odd questions about my contacts and the place of business. Standard procedure with reading letters on the wall, machines to measure my detoriating eye sight and dilation to finish it off. Everything was quick and we were sitting with Dr. Sparks in no time. Nothing too serious lucky for me and we were moving on to see Denise who scheduled me for my contact fitting and follow up. They have locations in Windsor and Bloomfield which is nice and easy for me to get to from work so win win. All in all I had a great experience. Everyone at the Windsor office was friendly and tolerated the banter between my boyfriend and I. Stay tuned for my review with the Bloomfield office.

It was a dreadful experience - visit to Dr. Pasternack or rather this eye care center. My waiting…read moretime altogether was 45 minutes, time spent with doctor's assistant Natalie was about 10 minutes, time spent with doctor himself - about 3 minutes. Very poorly organized office, very bad "waiting time"/"service time" ratio, very skillless reception manners. Natalie was perfect! She was highly professional, very sufficient and very pleasant. I can't stop praising her! Doctor was... just nothing. Natalie made all measurements and tests. My prescription was done by her in 10 minutes! But then I had to wait for Mr. Pasternack for awfully long time just to sign this prescription. Such a time wasting. Very bad service!

Sliced my hand open pretty good at work. This spot is about 1 mile from my machine shop. Walked in,…read morepleasant folks working the counter. Bleeding had drastically slowed by this point. Got into a room within 5 min of getting there. Doc that cleaned the wound and stitched me up was amazing. Had a "in training" doc following him. She was great too. Very pleasant, easy to talk and joke with. Made the experience...as fun as it could be(i.e. - it only sucked because of WHY i was there). Went back 2 weeks later to get stitches removed. Same experience that time(the wait was a bit longer, 20 min, because I wasn't leaking life fluid). Also, I had no insurance, and it didn't even phase them(it was surprisingly very affordable). Couldn't be happier with my experience.

Although I had a long wait, the front desk staff explained the reason for the delay & were very…read morefriendly & professional. I'd like to commend Lisette, the medical assistant who drew my blood. I have very difficult veins, yet she was able to draw my blood painlessly with only 1 try. It was from my right arm which no one has ever been able to get & left no mark. I'm an RN & was impressed at her skill.

A few days ago I was just minding my own business, when suddenly the lens of my glasses popped out…read moreof the frame. Of course the tiny screw was impossible to find. I drove to Primary Eye Care Center in Bloomfield because they are much closer then my usual optometrist's office. It was very busy when I arrived. I was okay with the wait because I had no appointment, nor had I ever been here before. I waited around an hour, when the very nice lady named Denise said she was ready for me. I handed her my lens and my frame, she took them to her station, in around five minutes the job was done. My glasses were also sparkling clean! Denise didn't charge me a penny for her work. Thank you so much Primary Eye Care Center and to Denise for repairing my glasses so quickly!

The staff were very friendly and considerate of my time. The Dr. D is very professional and…read moreexplains things at an understanding level. The optical shop tech was fantastic and helpful

Top rating, well deserved. Dr. Petitti and his staff are world-class for all needs and situations…read more My family's been going there for many years and I'll always recommend this highly skilled, welcoming, warm, competent team. You're in good hands with these folks.

Now in my 50's and wearing glasses since I was in college, this provider had made the best glasses…read moreI ever had. When I lived in CT, for about 7 years, I used this provider. We stumbled upon this practice by luck and stuck with them (except once when i was in a rush, went to a local place on my insurance list, regretted that, so I went back to using the reliable service we always got from Dr. Nowak from then on). As for the rest of my family, we always used Dr. Nowak even though he was a bit far from where I lived - found him as a referral we got when we first moved to CT from out-of-state, stayed with him because of quality of care. The doctor is thorough, careful and uses exceptional material - he insists on Zeiss lenses they, and his testing must make a difference because before him and since, I've really never had eyewear that's been so comfortable; if I had the money I'd fly back there just to get my eye services from him! Really, tried several providers here and there's always more than a bit of an adjustment to new glasses, never had that once with Dr. Nowak's.

Dr. Newman has been my eye care physician for YEARS. He is simply wonderful with me everytime I see…read morehim and he is always able to give me a good laugh! I was a bit confused by the negative post written about him, as I have never ONCE been treated poorly by him. He is not only professional, but is able to connect on a more personal level and makes me feel very comfortable. I highly recommend him. His staff is also always friednly and very helpful!

In this day and time when businesses are robbing us blind, we seem to have no protection as in days…read moregone by. This business is one of those businesses you need to be protected from. I found the optometrist (a female), very through. Ordering glasses is what makes me angry. They charged me $300 for the cheapest pair of glasses ever made. They were bifocal, plus they charged me an extra $20, that I had to pay myself. I don't care for the glasses but what could I do but order a pair online that I could afford. I had to ask these people 4 times to send my prescription by email. They claimed the doctor had to look at it and sign it but I never got it. A couple of months later I tried again. Still they did not send. Called a few days later they sent prescription unsigned saying it was not valid. I'm sure they knew I wanted to order online so no PD number of course. By that time I was aggravated and threatened to let everyone know their practices in my review. They didn't care, they still did not correct this. I guess I WILL have to contact the BBB and a new optometrist.

My vision has been impaired for a little while now, and I knew that I couldn't continue to be in…read moredenial (I never wanted to wear glasses). My first ever eye exam was a breeze. I don't know what I was expecting, but every process was explained to me. Dr. Lertora was very friendly and thorough. Of course, I needed glasses. I chose from a variety of frames. It took about 2 weeks for them to arrive. I absolutely love them!!! Now I don't think wearing glasses is such a bad thing. Looking forward to collecting frames like I collect shoes.

I Do NOT recommend this doctor's office at all! I had stayed with them for many years for their…read morelocation to my house until their quality of the service declined more and more. They overbook their doctors so you are often waiting for them and then feel rushed within your appointment. The quality of the nurses can vary while the receptionists are usually rude and unwelcoming. Unfortunately the doctors are not educated enough on vegan or plant based diets. I am so happy to have finally found a new PCP that I feel confident in their level of care and knowledge.

getting an appointment at that place is very aggravating, they never have anything open, they ask…read moreme all kind of questions and will email me if they have something open, I have a regular doctor there, but what good is it if you cannot see him, left discusted