Walked in and basically walked out. Within moments of walking in found a sales person and they refused to help us. We asked about a certain jacket and he said, "we don't sell it" without even looking at it. We should have walked away but decided to show this waste of sales floor the jacket. He said, "I told you we don't sell that. See that's Polo and we are Dillard's" We were literally on the Polo Ralph Lauren section of Dillard's. Stay away from this place. read more

Although they sure open late (11:00 am), I had a nice shopping experience there yesterday. Only wish is there were more items on sale. Ask for Kay in Women's. She was a sweetheart, very patient and was a big help to this helpless male Christmas shopper. read more

This is specifically for my experience with the James Avery located in this Dillards. I have been to this Dillard's plenty of times before and the experience has always been pretty ok. Around Christmas (2025) my partner had me pick a few things I liked without trying them on and had me leave so it would be a surprise. Out of everything I chose, they only had one thing in stock and when I opened it on Christmas day it turned out to be too large. I go in the first week of January and ask to do an exchange, they say they're waiting for my size in a shipment the next week and someone will call me. Late January I call to follow up and they say they're waiting on another shipment. Mid-February comes and I call back again and finally someone tells me they have never even carried that size in store. By this time it is well past 30 days so I cannot return it, I attempted to ask for other solutions, but before I could ask, the associate hung up on me. I am now stuck with a piece of jewelry I cannot wear. I wish I would have returned it the first time I walked in. I would understand the stress of working on the holidays but associates were very impatient and unwelcoming on the phone and in person during each interaction. I have never felt compelled to write a review before, but I've genuinely never experienced customer service so poor, especially for a product at that price point. I feel like they sold my partner whatever he would buy just to meet their sales goal. read more

Dillard's - The Shops at La Cantera I like Dillard's a lot, but I had not been in one since prior to the pandemic. We had a charity event coming up and my wife felt like she needed to find a new dress for the event. So off we went to Dillard's. We got great parking right in front of the entrance and walked right in. Upon entering the store, I noticed a couple of things. First, no shoppers were in the store. Secondly, inventory of all products was very low. Lastly, employees were everywhere just standing around. I followed my wife to the area she wanted to shop in and found we had no competition for previewing all the items. Unfortunately, there was not much to preview. On top of that, all the help we noticed didn't seem to be interested in finding out what we wanted. In fact, not one single person acknowledged that we even existed. After about 15 minutes of that, we decided to go to another Dillard's. Will I return? I don't know. I don't know if this is the result of the pandemic, if it's the help being hired, or poor decision making by Dillard's corporate, but it seems they are trying to get the consumer to buy online because they sure aren't interested in helping a customer that was in the store ready to buy. Buying online has turned out to be much more fun than going into a store and being ignored. read more

We stopped here for women's undergarments... Since it was our first time at this location, I asked where the undergarments were... Sissy (Hispanic female) showed us where the undergarments were, but we didn't realize how uncomfortable our shopping trip would be by asking her for help... She stayed with us the entire time, and we thought maybe she thought we were going to run out with the undergarments... Every corner I turned she was there... I literally would stop walking and she almost ran into the back of me... My husband couldn't even shop with me... At one point, my husband looked and shook his ahead in disbelief... I'm all for being helpful, but if the customer says they're fine then let them shop in peace... I tried to be nice, I even told her I wasn't used to anyone helping me pick out my undergarments except my husband... She laughed and said it's cause the ladies here are just so helpful.. My husband and I were appalled.. I stopped walking at one point and was doing the thinking motion... Sissy asked what I was thinking, if I was thinking about an outfit, what outfit was I thinking about... My husband and I we were definitely done... We cut our shopping trip short, paid for our items and left... For convenience we stopped here, but convenience isn't always best... I have never experienced this at any store... We will definitely not return to this location... read more

Dillard's - Receipt - Department Stores Near Me - San Antonio, Texas

Today me and my friend went into the store to simply try on swimsuits. Apparently they accused us of stealing, which we never did and we made them count all of our items whenever we went into a changing room a woman comes in and tells us to open the door and I have no clothes on even whenever I told her I have no clothes on she proceeds to tell me I don't care open the door she does this not once but two times in a span of one minute it made me very uncomfortable and I will not be returning to the store as well as pressing lawsuits. The fact that I was naked, and she still proceeded to tell me to open, the door was disgusting and perverted. read more

This Dillards probably has a bigger selection of kids clothing then any other Dillards in San Antonio! The workers are a lot more friendly and helpful too! read more

Dillard's - Department Stores Near Me - San Antonio, Texas

Standard location for this chain. Had everything you would expect to see and the setup was like most. They have the perfume and jewelry up front, women's and shoes follow that and then purses and accessories. Men's is off to the side. The store was clean and it was easy to shop as it was all organized. Racks were clearly marked and they had some good sales going. I only saw a hand full of associates, non that I spoke with or spoke to me. Many were busy with a customer or at a register. Overall: B Standard. Nothing to write home about but solid. read more

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Dillard's is my favorite department store for shopping in San Antonio. The store is clean, restrooms are clean, and most of the aisles are clear enough for foot traffic to pass freely. Also, they probably have the most orderly presentation of their goods. Each section seems to have employees ready to assist, but you may have to ask for assistance. I like Dillard's Gold Label shirts for hubby; they are durable and don't need pressing if taken straight from the dryer. I also buy some of the name brand clothes for his shorts, swim trunks, etc. I've been shopping this Dillard's for my own clothes, hubby's clothes and the granddaughter's clothes since around 2008, so I am obviously a repeat customer. I recommend this store. read more

Manager in the shoe section was rude. CEYDA. Will not be coming back here and i give a lot of my business here. Did not give me time of day. I presented receipt with my shoes that were tearing after ONE hour of wearing them and she stated they were not able to EXCHANGE them. After 14 days?? Hmm. read more

It's been too long since I decided to invest in some good bras and Samantha my saleswoman was amazing. If you go definitely ask for her. She was so kind and really helped me out. Bra shopping is always a really negative experience for me as a bigger chested woman and Samantha was non judgemental and really helped me find my best options. I'm very grateful and will be going back. read more

Dillard's is a sweet spot between Macy's and higher-end stores such as Saks and (gulp) Neiman-Marcus. This is a large store with a wide variety of goods from which to choose. Wifey and I stopped in specifically to peruse dress shirts for work. They have two very nice brands (house brand Gold Label, and the slightly nicer and pricier Cremieux) at reasonable prices, and they come in normal, fitted, and slim fit. The material is top notch and the fit is spot on. Despite it being a very busy post-holiday weekend, our salesman was very helpful. Our second stop was for a men's peacoat. They had a gorgeous wool/cashmere by Hart Schaffner & Marx 33% off. It went home with me. Overall, a very nice experience. read more

I've visited this store for the last time. Every time I have made a return, exchange, or picked up pre-ordered items with their customer service department upstairs, the encounters with staff have been cold, rude, and not in any way shape or form customer service oriented. Tonight, I went in to look for a specific satchel, but I needed a little assistance. No associates were working the floor assisting customers. I went on to view the shoe department - nothing. Cosmetics department - girl playing on her phone, and the jewelry department, specifically the James Avery line was last before going back to view satchels. Three workers were looking in the glass cabinets, but I was seen but not acknowledged. A few other people stopped to look around and eventually ventured on as well. Same outcome as before in the purse/bag department. Never, again. Unfortunately, this review will possibly not make a difference, but if you want to spend your hard-earned money, I'd spend it at an establishment where people care about acknowledging their customers at the bare minimum. Shop wisely and pleasantly. read more

My mom, my sister and I went to Dillards to get bra fittings. We were helped by Samantha who was AMAZING! She measured us each individually and found our perfect size. Sam also gave us things to look for when buying bras to make sure we keep getting a good fit. She then led us to the huge sale racks and showed us where to shop based on our fit. We each found 2 bras! I would highly recommend Samantha and the team at Dillards for bra fittings! read more

Don't ever leave the store at 8 PM or they will lock you in and only allow you to leave on one side of the store, regardless if you're parked wayyyy on the complete opposite side!! They don't care! You just threw down $450 and they still don't care! Wth?! Oh you know I will be taking this shit back tomorrow! read more

Dillard's - They said they close at 8 PM not that they lock down at 8 PM! Announce that MFrs!!! - Department Stores Near Me - San Antonio, Texas

Joe in the Ralph Lauren department is amazing! He goes above and beyond to meet our needs. My boyfriend drives across town to visit him every time he needs an outfit for a special event , because his customer service and welcoming nature is unmatched! Appreciate all you do Joe! read more

I went to dillards today to try and find a dress for a special occasion. I had a few to try on and had gone into one of the dressing rooms on the 2nd floor near the long gowns. I was trying on my last dress and was greeted by a worker beating on the door and saying she had put dresses in that specific dressing room for someone else but nowhere was it marked nor had anyone been in that room for the last 15 minutes. Not once did she offer to assist me or ask if I found everything ok just made sure to make crappy remarks towards me and rush me. In my personal opinion someone needs to teach proper customer service. I made sure not to purchase from this store and went elsewhere and found the beautiful dress I was looking for. read more

Went in to exchange Christmas gift for my husband- he needed a larger sized sweater. We went to 5 counters in the men's section to check out but there were no cashiers. Next closest cashier was in women's lingerie. Maricela, the sales manager there was willing to do the quick exchange but felt it necessary to let me know she was doing me such a big favor. I was first scolded for not doing this in the men's department- I informed her we went to 5 different cash registers there with no one to help. When she was doing the exchange she said I was very lucky there wasn't anyone there who needed help with lingerie because that is her real job. ok, thanks! read more

Worst employer and customer service ever bc they don't care about their employees to care about their customers

Was in this store today and while we did buy some things nobody said hello. No one not even the check out girl. At Nordstrom we were asked a couple of times and greeting with smiling faces. Not at Dillard's the cashier even waited for my card to be approved before she opened the bag I could see she was waiting. Didn't get a thank you either. She said you're all set ....Yup you guessed it I'm brown .... read more

Came to the mall looking for suits. Went to Macy's and a few other places that were no help and had little selection. I was greeted by Gabriel when I got to the men's department at Dillard's. I was already frustrated by other retailers and had no intention of buying anything at this point, but Gabriel was super professional, knowledgeable, honest and personable. Totally turned the buying experience for me around. What originally was supposed to be shopping for 1 suit, turned into 2, and then a couple pairs of shoes, watches, and belts later... if you're at Dillard's in the market for men's suits etc ask for Gabriel...if you're a member of Dillard's management do what you can to keep good staff like Gabriel read more

I would like to thank Mr. At the Dillard's store at The shops at la cantera for exceptional service to my needs in finding a leather jacket. Not only did he find a nice lamb jacket but also a t-shirt to go with it and everything was stylish. I didn't mind paying the 400 plus dollars and that was a sale it was still worth it. Mr. Was very friendly and people oriented and he obviously knew the clothing in line for men. I'll give this store five stars all around for the exceptional clothing and their quality. I am visiting from Los Angeles and this is my first time in the Dillard's store. I am from California and I will return next time on my vacation and shop at the same store and hopefully the same gentleman will be here who helped me. Thank you very much read more

Wedding venue in area. best man lost his pants. It's no problem. I got it covered at Dillard's la cantera. I walked in with his sharkskin jacket And measurements I bought one pair modern fit one pair extend a waist At the recommendation of the salesperson In the weddings moment of panic the salesperson offered some critical advice That caused me to buy the second pair without which I would've been no better off I returned the extra pair a couple of days later hassle free I have noticed that this location is streamlined and focused on high retail, no clearance rack or sale prices at this Dillard's. I feel I experienced good customer service; when I went in to buy, dressed as father of the groom, and to return, dressed in shorts and t shirt. read more

I want to begin this review by stating the positive things about this particular Dillard's location. Primarily, it's the women's shoes and the linen departments. Both have one of the widest variety of choices in San Antonio, and if you catch a sale either place, you rarely walk away disappointed. The two most seasoned gentlemen in shoes are always so kind and go out of their way to make that buying experience positive. And, for the most part, I can't really say that I've encountered a rude or off putting member of the sales team. So why the two stars? The customer service at the management level is dismissive and just plain abhorrent. When I asked about a price adjustment for some sale items I bought the day before which went on a further 50% off the next Sherry (didn't catch her last name - but she is a manager) first, who just told me that my request was against company policy - and that was the end of it. While I waited to speak to her boss, Sherri Hammet, I called the customer service number they provided me and I got someone in IT. When I finally was able to leave a message for the District (Regional?) manager, Deborah Dumas, I was assured a return phone call for which I'm still waiting. When I did speak to Shari Hammet, she was condescending, rude, and verbally combative. I don't think I've ever had an all-around customer service experience as shockingly horrible as this was. I mean - is it that difficult to just do a price adjustment? Especially if I CLEARLY wasn't aware of this policy? I mean.... wow. read more

I received a bill from Dillard's for fraudulent charges by what I suspect is an employee at La Canter. I called Dillard's 1-800 number to report the fraudulent charges. I asked the rep to review my purchase history and they will find that I only shop at Dillard's twice a year and purchase the same three items. What they claimed I purchased is inconsistent with my purchase profile. The rep also told me that no one signed for the purchases and no ID was used to verify who was making the purchases. The rep went on the say that all any random person has to do is call a store rep and ask them to look up an accountant number (without ID or any proof of who is making the purchase) and can purchase the item(s). This smells like an inside job at the Dillard's at La Cantera. I also asked the 1-800 rep what protections do they offer their customers, her reply was, "nothing." I filed a police report. I called the LA Cantera store hoping for some assistance-a record of who accessed or signed for my alleged purchases- I am still waiting for the store manager to call me back. I will update this post. read more

Love Dillards but WHY wouldn't you stay open past eight o'clock on a Friday night?? You lost a big sale. read more

The staff were very helpful and attentive when helping my fiance and I find a new comforter, which is not an easy task. They keep the store clean and it doesn't feel too crowded. We have been a couple times since then to pick out items for our wedding registry, which they offered to help with but I knew what I was looking for so I politely declined. I'm glad they aren't one of those places that forces help down your throat when they hear the words "wedding registry." read more

Looking for MOB dress for my daughters wedding which is not until next July, but I was checking styles etc. it went well until the sales lady found out I wasn't buying today and she became very snide and rude! Customer service in that department was awful!!! However, shoe department was excellent!! They were very helpful and nice!! read more

Today I went to Dillards at La Cantera met with a young lady by the name of Amanda at the counter Estee Lauder .I love Estée Lauder products!! I had ordered an online product that did not come correctly she fixed it thank you Amanda I'm so happy not only did Amanda make it right she also help me with make up face cream she is an awesome cosmetic expert I will be going back to her she made me feel so welcome thank you Amanda. read more

Walked in to the men's shoe department, and wasnt met with a great but with a "do you need something". The worked who spoke to me was an older gentleman. I continued to browse around at the shoes and it felt as if was hovering over me. I found a pair of shoes that I like and wanted to try on. He then stood right infront of me while I sat down and tried the shoe on. He then said "You sure you have the right size?" I felt more pushed away and judged than welcomed when dealing with the gentleman. read more

My experience in Dillard's La Cantera = horrific with one exception. I asked over and over for a specific item. The response I got was a finger pointed in the air "uh over there somewhere" or "over there in the _____ department." Wow, really. There are groups of clerks in little clusters, 2 or 3 standing around in each department chatting, giggling -- doing NOTHING. So I, the customer, am a bother, an interruption. Finally, as I a fed up and leaving I stop in one last department - and like MAGIC, a miracle appears! A wonderful clerk in the Antonio Milani department (I wish I had gotten her name). This wonderful lady knew her department and pulled several items for me. She knew other departments. She even offered to look up a couple items online. Wow, amazing! Customer service is alive at Dillard's La Cantera, at least, in one clerk.... the lovely lady in the Antonio Milani Department. The rest of Dillard's La Cantera rates: 0/5: customer service. Non-existent. It goes to the bottom of the pile with Nordstrom La Cantera. Where's the minus star button? read more

I have never been to Dillard's before and I went with 2 friends to the customer event. I give the event Five stars because our make up BEAUTY ADVISOR KENDALL was so amazing ! I have horrible skin and she made me look like a model and I have never felt comfortable in my skin. She is so amazing and I walked away from her chair ready for the run way! I received compliment after compliment and my the ladies it went with also got make overs and we all looked so amazing!!!!!! I will be a Kendall groupie hahaha read more

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The service is okay here. It's definitely not the best, but also not the worst. I remember when I used to think that Dillard's had the worst service. But I think things have improved some. There is still room for improvement. I like their shoe department, they have a good selection of items. read more

Dillard's - Department Stores Near Me - San Antonio, Texas

I found everything I was looking for at this Dillard's. The only problem was the "teen" sizes fit the same as the adult sizes. This Dillard's had nice shops around it and was in a perfect location. read more

Wow. Don't bother! Customer service is absolutely terrible. The "managers" of some departments are loud, boisterous, and demeaning, but don't ask if you need help! I was actually told "eww" in reference to my clothing, as I stood there! And returns? Prepare to be scrutinized, and asked to go to another department upstairs since you went to the "wrong register" after waiting in line. Also, items that are 65% off or more have a 3 day return policy- and they are not required to inform you of that beforehand! Why bother with terrible associates here when Nordstrom is a few steps away and is filled with completely awesome people and incredible policies! read more

The gentleman in the shoe department was a true shoe master fitting specialist. He provided great customer service and attention. I was Very satisfied with my purchase and the great fashion forward advice he provided. read more

Yesterday I can here with my cousin to buy my dad a birthday gift. The selection was good and the service was good. My cousin put the gift on her credit card and I asked the cashier to give me change for $100 bill so I can pay her. The cashier took my $100 and didn't even bother to check if it was real. He gave me a $50 2 $20's and 2 $5's. I didn't think anything of it and put the $50 in my wallet. Later that night I went to go deposit the $50 in the atm and it wouldn't accept it. I realized the $50 he gave me was fake. I returned the next day and explained the whole situation to the GM and the lack of accountability the cashier had by not checking he bills. The GM basically told me to call the FBI and that I was SOL. Extremely unprofessional and horrible service from the GM's part. They checked the camera and everything I pointed out was true. The cashier did not check to see if any bills were real and therefore I got screwed out of $50. I won't be spending anymore money at Dillard's. I'll take my business to somewhere that holds their cashiers accountable for their mistakes. read more

This is probably the easiest place in the mall to get to and parking is easy. We go in and it's usually clean and the staff is always willing to help with everything. Enjoy. read more

I'm not a Dillard's fan but they had a really good sale so I checked it out. I have to say that I was able to get what I wanted for a lot less than I thought I would. read more

The young watch salesman, Daniel was absolutely amazing. He was a great help in finding exactly what I needed. He was very kind, and knew exactly what he was talking about! I want him to always personally take care of my watch or jewelry purchases. read more