Mitchell's Salon & Day Spa was a great experience for me, my sister, and 5 other girls who all got…read moremassages as part of my sister's Bachelorette party weekend in May 2026. They kindly gave us a private room to hang out in and eat snacks and drink champagne and also gave us access to their fridge to store food in for the 4 hours we were there. I would recommend Mitchell's if you are looking for a great spa experience for large groups like a Bachelorette party. There are 5 locations scattered around the Cincinnati area. It is quite luxurious inside, located on the second floor, on top of The Container Store, and offers a wide array of products and services for sale. I didn't buy any products but others in my group did. I did pay for a 60 minute full body massage which cost about $90ish dollars. I haven't had a massage of any kind in about 5 years and, as a jogger, I have some pretty intense knots. My masseuse, Ryan, was kind and most importantly, had strong hands! It wasn't the best massage I have ever had but I do think it was worth the money I paid for the 60 minute session. We all had a wonderful time and felt relaxed and refreshed and ready to tackle the rest of the activities planned for the Bachelorette weekend. Side note: By no fault of Mitchell's, we chose to go to Kings Island the next day after our massages and made our backs sore again from the rough and jerky roller coasters! Whoops!

I wanted to surprise my partner with a couple's massage. I looked around Cincinnati and found that…read moremassage studios that offer massages for two are surprisingly rare, so I was fairly happy to see that Mitchell's Salon & Day Spa provided them for a reasonable price. The booking process was certainly interesting. In order to schedule a couple's massage, you have to purchase a gift card and then call to schedule. You cannot purchase a massage directly through the website- you must buy a gift card, as that is the only option Mitchell's offers to book a massage for two. This is not clearly delineated on the website, but after I managed to purchase my gift card and call in, the woman I spoke to on the phone was very polite and helpful. She took my gift card number and told me she applied it to the massage, so all I had to do was show up hand in hand with my partner. It does seem like their schedule books quickly, so I would definitely plan a little further ahead if I were to come here again- which I won't, and I'm getting ready to explain why. When my partner and I arrived to check in, front desk was not knowledgeable about what they were doing. The receptionist in training (as it said on her name tag), led me to the locker room and pointed out where I should go once I had changed, but failed to do the same for my partner, who had never been to a spa before and was unsure of the protocol. I should also note that front desk never once asked either of us for payment. The massages themselves were wonderful- Julie and Toni were our masseuses, and it was a heavenly experience. They were super polite and very talented. No complaints on that front. What I DID have an issue with was being called the morning after my massage telling me that I hadn't yet paid, despite being told upon booking that I didn't have to worry about paying and never once being asked for payment during the actual appointment. But I have a gift card, so whatever. No big deal, right? Wrong. I gave the lady who called my gift card code- only for her to tell me I owed another $13 on top of the gift card balance. $13! I've already paid $200.51 PLUS a 25% tip for each masseuse. What could I possibly owe thirteen dollars for? We didn't add any extras to our massage. The receptionist tells me that the $13 is to cover taxes. Now I'm irritated because you have called me at work and interrupted my day to try and pry another $13 out of me for taxes, when I have never ONCE in my life had to pay taxes on top of a gift card. If Mitchell's requires you to pay extra taxes, then they should INCLUDE THAT IN THE PRICE OF THE GIFT CARD. It was so unprofessional and frankly just irritating that this is an issue. Imagine if you got a massage gift card for someone and they show up thinking everything is covered, only to be extorted for more cash once the gift card has been applied. A salon of this price and size should not be nickel and diming like this. It's pathetic and embarrassing to treat your customers this way. This customer service experience has been incredibly disappointing, frustrating, and just all around awful. Needless to say I will not be returning. I simply cannot believe that after paying $200.51 plus tip, Mitchell's has the gall to come after me for taxes on top of a gift card where taxes should have been factored into the original price of the card. I mean really and truly, what the heck? Update: I spent my break looking at their website and calling. Their website states that tax is included in the price of the gift card, so I was able to get the surcharge comped after speaking to receptionist. She told me that one of the masseuses is at a "higher level" and that means that they charge more for tax? Whatever, I'm just glad that they took care of it. They asked if I wanted to tip (after I had already tipped, lol). Still won't be back but my opinion of their customer service has increased ever so slightly. Bottom line: massages here are amazing. Customer service, not so much.

Ericka has been one of the best hairdressers I've ever worked with. She's phenomenally talented at…read moreboth a cut and a color, and she is also a joy to hang out with (even during four-hour bleach sessions). I always leave in the best mood and with the prettiest hair!

My 30 minute facial was wonderful. I did not have a wait. I left glowing and absolutely relaxed.read more

This shop is awesome! Professionally run and an area favorite. Elle has been our family's hair…read morefor years. Does my wife's color...the best ever.

I got me hair done for the first time here yesterday and I am very pleased! I made the appointment…read morethe same day and was able to get in a few hours later. When I walked in I did not wait at all she took me straight away. My stylist did an amazing job and really listened to everything I wanted done. She asked my opinion frequently for length to make sure she got it exactly how I wanted it. My stylist was very friendly and polite and even styled it perfectly at the end. I was very impressed and highly recommend it! P.S. there's also an amazing fro yo place next door which is a great bonus

BOOK WITH LIZ!!! I have been to salon after salon trying to find someone who can give me the…read moreperfect icy blonde. Blonde hair is so hard to achieve and Liz does a perfect job every single time In addition, she is seriously the single nicest person I know. We went from strangers to her being my favorite person to visit and I look forward to my appointment every 6 weeks. She is such a ray of sunshine and positivity, and I always enjoy my time at the salon. The salon is always clean and takes safety measure during Covid seriously. They are VERY reasonably priced and all the staff are great. I'd give Anthony's Salon 10 stars if I could! I've left photos of Liz's work below!

Horrible terrible salon!!! She shaved my head! I walked in with an inverted Bob! I only needed to…read morebe trimmed up!! She pulled out the razor and shaved it almost bald! Are usually have a razor on the back of my head to stack , not shave! So I had no idea when she pulled out the electric razor that it was going to end up looking like that!! I was so embarrassed for the following two months after this haircut because my hair grows so slow and it honestly took almost 2 years to get back to the normal length that it should be!! I cannot even tell you how angry and embarrassed and ashamed I felt walking around with that hair!!! It was god awful I mean look at the picture

After a bad haircut last summer, I decided to give a new salon a try. When I called ahead, I made…read moresure to mention that I have thick hair, and I do feel like that helped set expectations and contributed to a smoother, more respectful experience. The service included a wash, which I appreciated. Sam was friendly and took the time to explain the products she used and why, which I found really helpful. She also added a hair mask after I mentioned my hair was very dry, which was a nice touch. I also liked that I could pay and tip with a card. Overall, it was a decent experience, but I'm not sure I would return. The service felt a bit pricey for the level of precision in the cut.

My first appointment at Bushwackers and Sarah was outstanding. She is so talented and so…read morecharismatic. I absolutely love my hair and she did an amazing job for the partial highlights and haircut. I would highly recommend Sarah. Thank you!!

Stylist was incredibly receptive to not only the service I wanted, but provided and tailored the…read moretype of customer service that made me the most comfortable. Her name is Emily. Fantastic.

The owner Emily did a great job coloring and cutting my hair. She asked questions to determine the…read morelook I was trying to achieve. I like the ambience of the salon.

Just a few short years ago I found a young Laurie Gibbons Coop to cut my hair. I have a head full…read moreof very curly hair, and it's not easy to cut. I was immediately impressed by her focus and professionalism and engaging personality. She always listens to what I'm thinking in terms of my hair, and has always made her recommendations accordingly. She bright, astute and funny, and treats her clients with appreciation and respect. As a client for well over a decade I have always appreciated her talent as well as the small things Laurie does, like going out of her way to accommodate my hectic schedule at times. She always makes my visits a pleasure and I always leave the Salon with a smile on my face. Don Biggs

Had an amazing experience here with Maddie! Love the shade of blonde she made my hair. Will…read moredefinitely be back!!!!

Kabie did such an excellent job cutting and styling my daughter's super thick hair. We've struggled…read morefor years finding a stylist who could cut her hair and Kabie was phenomenal. She created such an enjoyable experience for both myself and my daughter. The salon is super cute as well with a well stocked coffee bar for caffeine fiends like myself. Highly recommend!

Got nails done and did a great job! I received a gift card and will return They were friendly and…read morethe business was very clean.