I had come in to find a pair of Quay glasses like the one I already have. I'm going to need readers and love my sunglasses! David was very helpful in finding what I was looking for we found one, but it was a bit larger, so I didn't get any. David was really helpful though. I told him I'd be back for another pair of glasses later. Ten stars for David and his professional attitude! read more

Dillard's - Men's Clothing Near Me - Houston, Texas

I was robbed at gunpoint here at 2pm on a sunny Friday afternoon, right in front of the entrance door. Was told they don't have security on duty until 3pm. read more

Great selection and value! Lots of things were on sale, and the employees I interacted with were kind and helpful. Especially Jasmine in the women's section, she helped us search for a dress for my mom. Even though we didn't buy anything I would definitely come back. read more

I love Dillard's and usually have great experiences but will never shop at this particular store due to poor customer service. Very accustomed to a certain level of professionalism and customer satisfaction that was absent at this particular location. In an instance where I wanted to exchange an item for a smaller size which happens occasionally, in retail-the return process turned out to be difficult to manage for the Post Oak location. read more

Beautiful store, friendly, helpful staff, and free parking. Located within walking distance of the Galleria, and no vehicle height restrictions. read more

I bought a Travel Pro suitcase at Dillard's in the Galleria. The second trip, the zipper broke. TravelPro determined it was "faulty" and told me to return it to Dillard's. Dillard's said nope, it's been more than 30 days. Lesson: Don't buy suitcases or other things that are for occasional use at a department store. They don't have a policy that works for these things, and that must include any kind of table top appliance like a microwave or coffee maker. Very disappointed. Next time it will be online or a luggage store. read more

This is definitely not the creme de la creme of Dillard's. It's conveniently located by the Galleria, carries a wide range of men's styles, and has great sales and good prices. The parking is super easy and not hard to find considering the area. The Dillard's itself is in pretty dismal condition. It immediately smells like a wet basement. The air is thick and the carpets are very old. It needs a facelift in a big way, and I hope that's in the works. For the time being, we left the store feeling successful and got what we needed. read more

Terrible customer service on second floor and 4th floors. Made you feel like you were not good enough to be in this store. dilliard managers should train their very young staff on how to deal with all ages and backgrounds . Will never return to this location. Very rude and condescending read more

If you leave your gherkin/pickle out for too long, then your Dill gets Hard, which is where Dillhard's got its name. This department store is not as famous as the likes of Macy's but it's similar. Prices are similar and you usually can't find too many great deals although once in awhile you'll find something amazing in here. You'll drop a lot of money in here (and I don't mean on the ground, although if you do, invest in a wallet), and that's probably the main reason we usually don't come. This one is right by the Galleria but they have similar prices and products to the one out in Willowbrook which we've been to a lot more. read more

Dillard's - Dullard's - Men's Clothing Near Me - Houston, Texas

Had an impressive experience returning items and getting help with buying new ones today. Great customer service and great selection.

Dillard's fails to stand behind their products. Bought designer sunglasses and within 6 weeks the designer emblem on the temple piece popped off and would not reattach. Manager refused to replace because it was beyond 30 days. The item is defective. I expect sunglasses to last longer than 6 weeks. NO customer service at all. I would rather shop on-line or elsewhere. Shoppers beware of lousy customer service. read more

Y'all! This man works at Dillard's men's department at First Colony Mall. His name is Sean Cahee. If your husband hates shopping and would benefit from a first class shopping experience, take him to see Sean! He is amazingly kind and helpful. You will not be disappointed. He is technically a "Polo Specialist," but I tell you, he helped us find pieces from all over the store to put together a look my husband loves. read more

Dillard's - Sean made my husband's shopping trip a pleasure. You can't know how rare this is! He is a treasure! - Men's Clothing Near Me - Houston, Texas

I went to Dillard's in the Galleria and wow! What a difference to shopping at Macy's for suit pieces! I asked a male employee where I could find plus size apparel and was immediately directed to 3rd floor NW corner. Then I asked the clerk in that area for suits section and was shown what was available. The store didn't have a lot classic suits in stock there but they told me they could order for me or see if other stores had items. The clerk was super helpful and understood exactly that I needed a dark suit versus the light suits they had available there. I was also directed to the dress section, which had very nice conservative Calvin Klein dresses of which I purchased two. The clerk even reminded me of the 3 way mirror so I could get a good look and she was super helpful giving me her opinion when I asked about a dress. Unlike Macy's, which told me the plus size clothes was all over the women's section. I also bought spanx and was very happy with the service from the clerk in lingerie section. I had to buy an entire outfit so I also went to shoes section and was asked by various clerks if I needed assistance. I was greeted by a clerk who also spoke to me in Spanish and helped me look for the conservative classic pumps I needed. Finally I stopped at makeup particularly Lancôme and was immediately helped--Sónica was so sweet telling me I had a great complexion. I also asked for Mac makeup and she helped me look for my item and told me I could come in for a facial and foundation match. I will for sure be heading back when I have more time so I can have an updated makeup refresh. This experience at the Lancome counter was so much better than a previous poor experience years ago! Overall my shopping experience was great. The store was organized and the staff at every department were super helpful! I did spend quite a lot of money but I had a short amount of time to shop for a particular polished look (job interview) and everyone made it super efficient and were absolutely helpful! I will absolutely be going back to shop! read more

the only reason this place is not getting a one star review is because of the very kind gentleman who helped me at the perfume counter. i don't remember his name but he was a very helpful and funny person who definitely should be working somewhere nicer. today i was shopping for a friend. my friend is a fan of estee lauder perfumes and brahmin bags. my experience at the perfume counter was great! the gentleman helped me and i got a free gift for my friend there. however, i was looking for the cupid collection of brahmin bags. i was given a look over by the employee who was working by the brahmin section, and immediately was given a strange look. she acted like i wasn't supposed to be there, hovered by me as i looked at the bags, and when i asked for help looking for the cupid collection, she said "that's it" pointing to the cherry red bags, which are NOT the pink and red cupid bags. i understand that i may not look the part of someone who shops at dillards--i had just finished grooming two dogs for show and was wearing a t shirt and a cardigan, so i was not runway ready, but i will never understand rudeness towards a customer. tldr: perfume counter is lovely. workers on the floor with bags, specifically brahmin, need to polish up on their customer service skills. read more

This place is UGH. I hadn't been here in years and don't plan on going back. First, I walked in and went to the bathroom. There were used tampons on the floor of the bathroom. The bathroom was a mess. It was like being at a club at 2am. Then we went to the men's section to look for dress shirts. We asked one man to measure my husband and he was about to, but then he saw someone with items in hand and he dropped us like a hot potato! Seriously, he saw a sale and he ran off. When the man wasn't ready to check out, he walked past us and said another salesperson would help us. He literally ran and yelled after another male customer with items in hand. He was a sniper! He would look for people who had items in hand and would drop empty handed customers. Awful awful customer service. We did end up with a nice lady who measured my husband. He ended up with two shirts. This woman acknowledged the sniper. We watched in disgust a few more of his sniper attacks. As I walked through the store, I noticed that many areas were in disarray. Ties were strewn about, and things were in disorder. As we walked through the cosmetics area to pick up some face wash for me, we noticed that displays for cosmetics were set up in the aisle where you would walk. My husband noticed one area and called it the 'Mac Disaster' referring to the Mac cosmetics. Mac cosmetics set up chairs and some type of display and it completely blocked the aisle. I actually felt dirty leaving this place and felt like I had been in a mini episode of 'Hoarders'. Dillards - get your act together. Clean your bathrooms. Clean up your displays. Get it together. read more

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We love Dillard's. But, this was disgusting. I love to shop clearance and hunt for fun, but I had 2 associates be rude to me when I asked about trying on shoes. Oh and not to forget, even the dollar store is more organized. And another lady in the jewelry department: was not polite when communicating and completely ignorant. Just because someone decided not to wear their Gucci bag or Rolex today doesn't mean they need to be treated less. You never know who you are talking to...so treat all with respect. Maybe Dillard's needs to recheck their HR and take care of their employees so their employees can do their job successfully. read more

Dillard's - Men's Clothing Near Me - Houston, Texas

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This place is amazing! We came into Dillard's in the evening to look for a suit for a military ball. The lady in the men's section was so attentive,fast, and helpful! She asked us what we were looking for and was able to find matching items and even some on SALE for my significant other. We literally found a combination in less than an hours time. She helped him pick pants, button down, a jacket, a vest, a tie, socks, a belt, and even new shoes. I will definitely be returning. read more

worst customer service. No store credit back if item goes on sale. no returns if tag is available but not attached. Very unfriendly customer service. will never shop there again. I feel I was cheated. read more

Sold me a defective set of sheets and then refused to accept an exchange because I didn't discover the defect until the sheets were put on the bed and therefore "used." Never shopping here again. Don't get scammed like I was. read more

Dillards has some great deals right now, but BUYER BEWARE. Be sure to read your receipt closely. The return policy, on items that are significantly reduced (65%off), is only 3 days. I attempted to return on day 4 and they would not allow me to return, exchange or issue a store credit. I just wanted to pass this along to the community so no one else gets "stuck" with a pair of pants that don't fit read more

I've been shopping with Dillards for the past few years and have had no problem giving them my money for overpriced, high quality clothing. I had bought 2 Murano Oxford shirts for a job interview that I never got to wear, only to try on. I, thinking since I kept the tags and the receipt, I could return them as I have done In the past. But, on this day, a manager quite rudely said I couldn't return them and fabricated excuses as to why I can't return these items. Mainly becuase I took the tags off. So now, I'm down $100 on clothes that I will not wear. I could resell them but will definitely take a loss. Dillards lost a customer for I do not recommend spending your money where the company and the staff DOES NOT CARE ABOUT YOU. I would rather shop at Walmart. Poor customer service, poor customer care, and I'm highly disappointed knowing that in the eyes of Dillard's, I do not matter even though I've spent thousands in their establishments. I hope this helps read more

Brianna, the second floor clothes manager (long brown hair and probably mid-late 30s), is the most unreasonably confrontational person I have ever come across in retail. She is ugly, nasty, and disrespectful. Brianna, taking the hatred you have for yourself out on customers is a sad way to live your life. Hopefully you find genuine self-love one day because it's clear you don't have any. On 10/15, I purchased a pair of Antonio Melani heels for a wedding I was going to be in on 11/4. I only ever tried on the shoes twice. Once in store and once at home with my bridesmaids dress. The heels did not go with the style of the dress, so I put them back in the box to return after the wedding. I purchased different shoes from a different store and wore those to the wedding instead. On 11/20, I went back to Dillard's and tried to return the Antonio Melani heels I never wore out. Knowing it was after the 30-day return timeframe, I wasn't too hopeful that they'd accept the return but thought I'd try anyway given the fact that I no longer needed the shoes. The sales associate let me know he couldn't do the return because it was after 30-days, but he'd call the manager to see if he could maybe offer a gift-card or something. The women's shoes manager, Eddie, was unavailable, so unfortunately for me they had to call Brianna and I was left on the receiving end of Brianna's self-hatred that day. Brianna walked up already agitated and asked what the issue was. I let her know there wasn't an issue, I was just trying to return the shoes and that it was after 30-days. She roughly opened the box, made a disgusted face, and loud enough for the other customers to hear said the shoes had already been worn so she would not accept them. I laughed, because they had been sitting in the box on my shelf the whole time, and jokingly said I'll swear on my life, my mom's life, and the Bible that I had not worn the shoes. She shook her head in disgust and started picking up the shoes with two fingers as if they were something truly foul and said she saw creasing and that Dillard's didn't accept already worn shoes. I told her I had only worn them in the store when I tried them on and once at home with my dress. She said Dillard's would never sell shoes in that condition and I said well they did because that was how I bought them. She said that wasn't true because they washed their carpet daily. I said ok that doesn't change the fact that I never wore those shoes out. Then she made a whole production where she walked away from the counter and grabbed a floor model black pump and waved the bottom of the shoe in my direction and said let's look at this shoe. Does it look like it's been worn? And I said you picked a floor model that probably hasn't been worn with a black bottom unlike mine which has a tan leather bottom so I don't see your point. She walked back and roughly put my Antonio Melani heels back into the box and shoved them my way and said to have a nice day. By this point, other customers and the other sales associates were staring as she barked at me. All over a pair of shoes. How embarrassing for her. I called the store after I left to ask for Brianna's name and was put in touch with the store manager, Lina. Lina was apologetic for Brianna's incredibly disgusting behavior and said Brianna's delivery was unacceptable and that she'd speak with her. I let Lina know that if Brianna had simply looked at the shoes and said sorry I can't accept these or sorry it's after 30-days, then I would've just taken the shoes and left because I understood the policy. Lina kindly offered store credit for the shoes and repeatedly apologized for Brianna's disrespectful behavior. For Brianna to accuse me of wearing the shoes is one thing, but to make a whole production where she dramatically grabbed a different shoe off the display and waved it my way in front of other customers? Truly ugly and nasty. Just like Brianna's little hateful heart. I didn't go back for store credit because it's not even worth it. Never going back to this Dillard's again. read more

Bad customer service. My experience there was a disaster. I'll never step foot in the cosmetics section ever again. Rude rep "Chanel" manager. read more

This Dillard's is literally killing the employees and customers with the awful smell of mildew. It is an opportunity for upper respiratory infection and other illnesses. I have a headache after only being in here for 15 minutes. read more

I had the shoe I wanted to buy in my hand. All I needed was my size and to be rung up - pay Dillard's my hard earned money. Waited 15 minutes for a clerk. No one. While employees from other nearby departments saw me waiting no one can offer any assistance. I put the shoe back. Left. Will never return again. Gladly pay the extra $5-10 to neighboring store. read more

Dillard's is my go-to clothing store - both online and in-person. Sad to see the bad reviews. I still stand by my review.

Very poor customer service at the customer service desk--rude, rolling eyes, and no options to help solve problem. Had a cynical response to all questions asked. This is very unfortunate as I frequent Dillard's often for family clothing, mostly online, but I do like brick and mortar experiences as well. But NOT at the Dillard's in the Galleria. I spend about $250/mon at Dillards.com but will stop giving them my business from here on out. So many other, better, options like Nordstrom, Neiman, even Macy's with better return policies AND customer service. read more

If I could give zero stars I would. I see as I come to write a review, I'm not the only one who has had a bad experience at this store. I bought shoes for a wedding and changed my mind. Never wore them. Most stores have a 90-day return policy. I'm a teacher and a mom and have been having some health issues. I hadn't been able to get them back to the store. I was a few days past 30 days when I finally did, and I received the worst customer service. I waited a good amount of time in the shoe dept for a supervisor to come. The associate called twice. No one ever came. I was advised to go to customer service so I did. The supervisor inspected my shoes like I was a criminal. It was so obviously they had never been worn, not even in my house. He refused to give me a refund. I just don't understand. A little kindness keeps me a customer for life. I have had the opposite experience at Nordstrom. Top notch customer service. In addition to all of this, the store is not well well maintained. I won't shop at Dillard's again. read more

Ok the store is STILL ugly on the OUTSIDE AND ON THE INSIDE! But sometimes they have great sales! pluses: 1. recent swimsuit sale - extra 30% sale items - even better selection than Macy's in Galleria 2. nice BCBG section areas of improvement: 1. lighting in the parking lot - it was pitch black when I left the other day! 2. add more lights inside, redo the dressing rooms and lighting 3. I can only shop quickly, it's so dingy it gives me a headache after a while! Ugh! Ugly!!! read more

Ayla, in the Big and Tall Polo section, is a very attentive, kind, and genuine lady. She is one of the best retail sellers I have ever met; she has a very good attitude, and her attention to detail is outstanding. I was having trouble helping my husband to find outfit for a gala event because the coat he chose was hard to make combinations with; however, she managed to find everything we needed to make an incredible outfit out of that coat. Once again, thank you so much, Ayla. read more

Amazing clothes, awesome sales people, they can help you choose the perfect outfit for any occasion or a wardrobe update.

Dillard's never came to mind when I thought of places to go shopping at, that is UNTIL my wonderful mother decided to get an account there. At first I thought it was an old lady thing but let me tell you that each and every time I've accompanied her on her shopping sprees, I've ended up buying at least one outfit that I completely love. Also, I thought it would be super pricey but they have awesome sales that totally make the purchase worth it, especially considering the quality! This is by far my favorite place to shop for professional clothes too. You can find great suits and dresses. The entire Antonio Melani line they carry is gorgeous. I do have to say that customer service is pretty much non-existent. Not once have I been approached by anyone to help. That's the least of my worries though when discovering pretty clothes! read more

Was looking for some furniture and Chandra was pretty awesome. He took the time to show us what he had and was more than happy to help all 5-8 times it took for us to finally purchase what we were looking for. Word for the wise, always talk to a sales person, and always ask what you options are, if its the best price, when things go on sale, etc etc.. There are always promotions.. And it doesn't hurt to ask! Parking at this place is pretty convenient when its not busy. There are parking lots on all 4 sides of the building. However, when the place is busy, you will end up driving around competing with the other 100+ cars trying to snag a spot.. Last tip, if you are coming off the 610S feeder, you can turn into the parking lot after the gas station and totally bypass going on Westheimer. I made that mistake last time and it took me 15min to get to the N Post Oak light and into the parking lot.. read more

It's clear that this store is really working to turn a profit as the isles and immediate shopping areas are crammed with clothes! However, such placement is appreciated in the shoe department. This is a go-to show department that my mother and I enjoy. We used to make the Macy's at Sharpstown (both has disappeared) our shoe mecca; however, this is the recent replacement. There is always a discovery to be made in this shoe department. I've began to notice that I need to slow down and become more of a female shopper as I seem to also find reasonable prices and sizes all throughout this store. I would like to add Spanx to my shopping list, but they are quite pricey here... I must say; however, that the restrooms could use some updating when one considers the expensive nature of this department store. read more

We worked with Marc in the Men's department at Dillards and it was the best experience! He was so helpful and so knowledgeable. He helped us stay in a decent price range but get all of the things we needed. We left with 2 suits for my boyfriend and we kept talking about how much we appreciated Marc. He even recommended a tailor for us. So so helpful and kind! 10/10 service from him! If we need more suits we know where to go! read more

The worst customer service I have ever experienced in a department store. After three bad experiences, I will no longer shop there. On one occasion, I wasn't able to try on clothes because the fitting rooms were locked and the only salesperson on the floor said she couldn't find anyone with a key! On another occasion, I was returning something and was told I had to go to the department where I bought it. After walking around the floor for several minutes, not able to find even one salesperson, I went up to customer service. The woman in customer service proceeded to scold me telling me that I should go down and return the clothes in the women's dept. When I said no, that there was no one there, she angrily did the return. This happened twice. I would also like to point out that the fitting rooms are dirty and in disrepair, and hard to find because there are no signs. read more

Been shopping here for 40 years. Great shoe department. I buy all my shoes here. Jewelry department has nice selections as well. Purse sales are great. read more

In a world where customer service has escaped the big box retailers, Dillard's is a refreshing change. I purchased some pretty heavy items and the sales person showed me to the elevator and helped me one of the bags. She also offered to call someone to help me but I figured I could manage, maybe slowly but manage. Then I get to the lobby and a different employee on the elevator offered to help me at least to the door. I didn't accept the offer cuz I thought..why bother anyone when in an make it. Then I ran into a sales person that has helped my husband in the suits several times. He sees me struggling and said let me carry that to your car! I've been in another big department store walking to different levels to get a sales person to help me and here I've always had great service.. Way to go Dillard's for your great service! You were even the first store to provide easy returns without a receipt.. please support them to show them that providing service and having employees still matters to the consumer. read more

My sister left her credit card case yesterday while shopping and when she discovered that we called Dillard's right away. Bad service. They could not get anyone and I mean anyone to answer the damn phone. We asked for security we asked for a manager, nada! Zilch! Time is of the essence when you leave something behind and their unresponsive ness left me with a bad taste for the emergency situation. Never again will I step into that store again!!!!!! read more

I so appreciate the fantastic customer service I received on Friday, October 6th at the Dillard's Galleria store. I was looking for a dress for my son's wedding. Sierra in Michael Kors was a dynamo! This young lady spent no less than 3 hours helping me with dresses and such. I so appreciated her professionalism and patience. My only child, getting married - I have to have just the right dress! Ms King in ladies lingerie was also just as patient to help me find just the right undergarments. Ms King YOU ROCK! Maria in ladies shoes - well dear those Badgley Mischka's were destined for me. The last size 9 in blue with the bling. They were MINE! Thank you Maria for taking them off the rack. When you have great leadership and employees are well trained it shows! Thank you Dillard's!! You are ALL ROCK STARS in my book read more