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    Dileo Gas

    4.2 (21 reviews)
    Open 8:00 am - 5:00 pm

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    5 months ago

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    1 year ago

    Quick roadside stop to fill up a propane bbq tank. Attendant was speedy and friendly. All for the cost of only $12!

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    4 years ago

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    3 years ago

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    3 years ago

    Ive been using dileo since 2017 they offer prompt service and reasonable pricing no issues with customer service

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    7 years ago

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    Ask the Community - Dileo Gas

    How much money to fill the bbq tank?

    Currently $12.00 for a bbq tank refill at our drive through fill station at 630 Sunderland Road (RT20) in Worcester.

    Don’t See Your Question? Ask Away!

    Review Highlights - Dileo Gas

    This way we were not forced to use the same gas company forever.

    Mentioned in 3 reviews

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    R J McDonald, Inc

    R J McDonald, Inc

    3.2
    (9 reviews)

    I found myself out of town with an empty propane tank and a big early March n'or easter snowstorm…read more looming ....and even if I could get the tank filled, my heater furnace was malfunctioning following the ice storm and power outage. Yikes! I called McDonalds and spoke with Ryan who was to my great relief delightfully friendly and reassuring. Within a couple of hours, just ahead of the big snowstorm, Ryan had the tank topped off and the furnace warming the place before my water pipes were at risk. All this was very appreciated and provided peace of mind. Superb customer service! I am now a customer for life!

    I had a specialized HVAC system custom designed and installed by RJ. McDonald in Barre, MA in 2023…read moreat a cost over $18,000. Overall, I was satisfied with the installation, aside from a few configuration changes they made that didn't match how my previous system's backup switch operated. While it took some getting used to, it wasn't a major issue, and I was otherwise happy with the system. Last night, my system developed what appeared to be a minor ignition issue. I called the company's after-hours service line and left a message. Robin, the on-call representative, returned my call promptly, which I appreciated. Unfortunately, the conversation quickly became disappointing. Before I could fully explain the problem, I was interrupted and told that the company showed I had not purchased propane from them within the past year. I was then informed that, despite spending thousands of dollars on a custom system they designed and installed, they would not service it unless I was buying propane from them. What was most frustrating was not just the policy itself, but the way it was communicated. The tone came across as annoyed and condescending, making me feel like my business and prior investment meant very little. When you spend over $18,000 with a company for a specialized heating system, you reasonably expect that they will at least provide service or support when an issue arises. If this is RJ. McDonald's policy, it should be made very clear before customers invest in one of their systems. I understand businesses can prioritize customers in different ways, but refusing to service equipment they installed simply because I purchase propane elsewhere is disappointing and, in my opinion, poor customer service. Based on this experience, I would encourage anyone considering a custom HVAC installation to ask detailed questions about future service policies before signing a contract.

    Osterman Propane

    Osterman Propane

    1.5
    (160 reviews)

    Completely unprofessional. Disorganized. Does not have your safety in mind…read more Failed delivery on/before Christmas despite being on automatic monitoring. We had a toddler and they let our house drop down to 40F until they were finally able to fill on 12/28/2025. They indicate on their website we should request deliveries to stay ahead of it. We requested a delivery on 1/31/26 when it was low. No word. I called for emergency fueling when tank was at 10% on 2/7/26. Spoke to Christina who said she would not provide her full name for privacy. I called the next day when tank was at 5% and spoke to Kat, who tried to argue with me that there was still fuel. 5% or below is depressurized Ms. Kat. I told her about the No Run Out Commitment, which guarantees 20% free fuel delivery upon failure of delivery (attached; https://www.superiorpluspropane.com/commitment-terms-and-conditions/). Kat said this was not their website and that their website was superiorplus.com. She mocked me and told me to stop googling. She and her manager had never heard of this before. When I finally convinced her that it was indeed their website, she finally told me that I was on automatic service, so I am not eligible. You see, clause 1b states this is specific to automatic delivery programs. I lived with their price gauging for years. $4.19 / gallon for propane and climbing but this is a new level. This company (Osterman / SuperiorPropanePlus) will put your home at risk of water damage and risk the safety of your little ones.

    I have had ongoing issues with Osterman Propane for months. Nothing but empty promises, there is…read moreno action and accountability. Once known as a great propane option, this company has fallen quite low. I first dealt with Osterman Propane a year ago when we moved houses, our home had propane and turns out Osterman is whom the propane equipment is leased from. The initial setup was great. The representative advised they would come out to do a safety check and make sure all was well with the tank. I did ask if there was an option to buy out the equipment from Osterman, the rep advised they've never heard of that. The safety check never happened. A year later in June, I asked for a safety check again. I noticed a bunch of dead grass all around the propane tank. It didn't make sense as we had a rainy May and the lawn was lush green everywhere else. I called Osterman, the representative made an appointment, which was a month out. A little surprising given I was asking for a safety check, but I accepted the next available appointment. In June, the safety check was performed. It turns out there was a leak before the regulator. Any item before the line of demarcation, in this case, the regulator, is Osterman's equipment, and since the equipment is leased, it's Osterman's responsibility to repair this. The service rep on site advised of this. The service rep said the office would call back to coordinate a date for the tank repair. The service rep locked out my tank and installed a temporary tank and left. A week later, no call from Osterman to schedule the repair. I called Osterman, the representative didn't know what I was talking about. After multiple explanations, the representative made an appointment, a month out; which I found shocking. I called the local fire department, who called Osterman's directly. Osterman Propane reached out to me and advised they don't have equipment to dig. I advised them I was confused as they are a propane company and they perform underground installations. I told the rep that the equipment is leased and it's Osterman's responsibility to repair it, I suggested to hire a subcontractor to perform the digging. The sales representative Myron called me and told me they subbed out the work and they would be there in July to do the repair. Come July, no subcontractor showed, just Osterman service techs. They performed the digging and made the repair and locked in my permanent tank. Apparently they do have the capability to dig, still confused, I was happy the repair was made and propane was leaking outside of my house where my family and I sleep. I asked Osterman to provide me with a credit for lost gas, which was due to negligence and lack of the safety check from a year ago. They agreed to $75, which is way too low. I used over $4,000 worth of propane last year and would have used less if it wasn't leaking from Osterman's equipment. In August I received a bill for over $400, this was for the repair. I called Myron and customer service and explained this was a repair to Osterman's leased equipment. Myron advised this would be resolved and he would also send me a formal buyout for the underground tank. In September, the billing has not been updated. Myron is non-responsive. The office does not understand why this is happening but 'will pass the message along' to get the billing revised. All I wanted was my billing to be corrected, and a buy out for the tank, as I wish to take my business elsewhere, as Osterman Propane was negligent is failing to perform their safety check and propane was leaking outside of my home. As I've exhausted all options, and spent countless hours trying to rectify what I feel were simple requests, I am going to Worcester Courthouse to file a lawsuit. For anyone who expects honest service, accountability, action and responsiveness; look elsewhere. I'll update with review with the result of the court case.

    Dileo Gas - servicestations - Updated August 2026

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