I found myself out of town with an empty propane tank and a big early March n'or easter snowstorm…read more looming ....and even if I could get the tank filled, my heater furnace was malfunctioning following the ice storm and power outage. Yikes! I called McDonalds and spoke with Ryan who was to my great relief delightfully friendly and reassuring. Within a couple of hours, just ahead of the big snowstorm, Ryan had the tank topped off and the furnace warming the place before my water pipes were at risk. All this was very appreciated and provided peace of mind. Superb customer service! I am now a customer for life!

I had a specialized HVAC system custom designed and installed by RJ. McDonald in Barre, MA in 2023…read moreat a cost over $18,000. Overall, I was satisfied with the installation, aside from a few configuration changes they made that didn't match how my previous system's backup switch operated. While it took some getting used to, it wasn't a major issue, and I was otherwise happy with the system. Last night, my system developed what appeared to be a minor ignition issue. I called the company's after-hours service line and left a message. Robin, the on-call representative, returned my call promptly, which I appreciated. Unfortunately, the conversation quickly became disappointing. Before I could fully explain the problem, I was interrupted and told that the company showed I had not purchased propane from them within the past year. I was then informed that, despite spending thousands of dollars on a custom system they designed and installed, they would not service it unless I was buying propane from them. What was most frustrating was not just the policy itself, but the way it was communicated. The tone came across as annoyed and condescending, making me feel like my business and prior investment meant very little. When you spend over $18,000 with a company for a specialized heating system, you reasonably expect that they will at least provide service or support when an issue arises. If this is RJ. McDonald's policy, it should be made very clear before customers invest in one of their systems. I understand businesses can prioritize customers in different ways, but refusing to service equipment they installed simply because I purchase propane elsewhere is disappointing and, in my opinion, poor customer service. Based on this experience, I would encourage anyone considering a custom HVAC installation to ask detailed questions about future service policies before signing a contract.

We had our LP service upgraded to eastern propane today 9/5/2025. Great experience and service…read moreprovided by Jeff and Ron from the Winchendon, Massachusetts location.

Horrible service! This company has attitude. I paid $5,000 for a heater to be installed in my home…read morewith them in 2020. I'm having some problems with it now. Since I don't receive propane from them, they won't even consider me a client. "They have terminated me as a client." A**holes. I had them work with other of my infrastructure issues over the 20 years I've owned my home. Something has changed with them. No longer a friendly company.

Completely unprofessional. Disorganized. Does not have your safety in mind…read more Failed delivery on/before Christmas despite being on automatic monitoring. We had a toddler and they let our house drop down to 40F until they were finally able to fill on 12/28/2025. They indicate on their website we should request deliveries to stay ahead of it. We requested a delivery on 1/31/26 when it was low. No word. I called for emergency fueling when tank was at 10% on 2/7/26. Spoke to Christina who said she would not provide her full name for privacy. I called the next day when tank was at 5% and spoke to Kat, who tried to argue with me that there was still fuel. 5% or below is depressurized Ms. Kat. I told her about the No Run Out Commitment, which guarantees 20% free fuel delivery upon failure of delivery (attached; https://www.superiorpluspropane.com/commitment-terms-and-conditions/). Kat said this was not their website and that their website was superiorplus.com. She mocked me and told me to stop googling. She and her manager had never heard of this before. When I finally convinced her that it was indeed their website, she finally told me that I was on automatic service, so I am not eligible. You see, clause 1b states this is specific to automatic delivery programs. I lived with their price gauging for years. $4.19 / gallon for propane and climbing but this is a new level. This company (Osterman / SuperiorPropanePlus) will put your home at risk of water damage and risk the safety of your little ones.

I have had ongoing issues with Osterman Propane for months. Nothing but empty promises, there is…read moreno action and accountability. Once known as a great propane option, this company has fallen quite low. I first dealt with Osterman Propane a year ago when we moved houses, our home had propane and turns out Osterman is whom the propane equipment is leased from. The initial setup was great. The representative advised they would come out to do a safety check and make sure all was well with the tank. I did ask if there was an option to buy out the equipment from Osterman, the rep advised they've never heard of that. The safety check never happened. A year later in June, I asked for a safety check again. I noticed a bunch of dead grass all around the propane tank. It didn't make sense as we had a rainy May and the lawn was lush green everywhere else. I called Osterman, the representative made an appointment, which was a month out. A little surprising given I was asking for a safety check, but I accepted the next available appointment. In June, the safety check was performed. It turns out there was a leak before the regulator. Any item before the line of demarcation, in this case, the regulator, is Osterman's equipment, and since the equipment is leased, it's Osterman's responsibility to repair this. The service rep on site advised of this. The service rep said the office would call back to coordinate a date for the tank repair. The service rep locked out my tank and installed a temporary tank and left. A week later, no call from Osterman to schedule the repair. I called Osterman, the representative didn't know what I was talking about. After multiple explanations, the representative made an appointment, a month out; which I found shocking. I called the local fire department, who called Osterman's directly. Osterman Propane reached out to me and advised they don't have equipment to dig. I advised them I was confused as they are a propane company and they perform underground installations. I told the rep that the equipment is leased and it's Osterman's responsibility to repair it, I suggested to hire a subcontractor to perform the digging. The sales representative Myron called me and told me they subbed out the work and they would be there in July to do the repair. Come July, no subcontractor showed, just Osterman service techs. They performed the digging and made the repair and locked in my permanent tank. Apparently they do have the capability to dig, still confused, I was happy the repair was made and propane was leaking outside of my house where my family and I sleep. I asked Osterman to provide me with a credit for lost gas, which was due to negligence and lack of the safety check from a year ago. They agreed to $75, which is way too low. I used over $4,000 worth of propane last year and would have used less if it wasn't leaking from Osterman's equipment. In August I received a bill for over $400, this was for the repair. I called Myron and customer service and explained this was a repair to Osterman's leased equipment. Myron advised this would be resolved and he would also send me a formal buyout for the underground tank. In September, the billing has not been updated. Myron is non-responsive. The office does not understand why this is happening but 'will pass the message along' to get the billing revised. All I wanted was my billing to be corrected, and a buy out for the tank, as I wish to take my business elsewhere, as Osterman Propane was negligent is failing to perform their safety check and propane was leaking outside of my home. As I've exhausted all options, and spent countless hours trying to rectify what I feel were simple requests, I am going to Worcester Courthouse to file a lawsuit. For anyone who expects honest service, accountability, action and responsiveness; look elsewhere. I'll update with review with the result of the court case.

Our truck broke down and we needed a truck and tow bar quickly to get it home and we found this u…read morehaul place and reserved one for the next day. Their customer service was great and Miss Milli at the desk was amazing and helped us through the process and we got our baby home the next evening. She was quick and efficient and so friendly. If we are ever in need of a rental again I will definitely be going to them.

If I could leave zero stars I would. The manager at this place is awful! I made a reservation and…read moreupon arrival I was very rudely told my drivers license was fake and that they would not rent me a van. My license was issued in 2018 and does not expire until next year. I had to call the Worcester police station, have an officer show up and confirm my license was valid before they would rent to me. Over an hour of my time wasted. Throughout this whole process I tried my best to stay level headed, never even raising my voice. However the manager was rude, dismissive, and has no business working in customer service. After the the officer confirmed my license was real and simply an older version, she didn't even apologize. She doubled down by taking a photo of me and my id on her personal cell phone and insisting she did that with every customer. Uhaul corporate if you actually read these reviews, it's time to trim the FAT. This woman is costing your business money.

Horrible bills and service! These people would automatically change schedules on you constantly. I…read morenever understood the billing, even after calling. Frequently it seemed like their own employees never understood what was going on either. I basically got screwed out of the value of the propane left in my tank. They claimed they delivered propane right before they were scheduled to pick the tanks up, even though I had long ago told them I was leaving. My neighbor also had a horrible experience. I sincerely hope these people go out of business, that's how bad they are.

Truly the most horrible company I have ever had the displeasure of doing business with. I literally…read moremoved so I could cut ties . (Our condo association gave them exclusive rights , we were trapped .) Their prices were outrageous and the staff is horrifically rude . DO NOT USE THIS COMPANY.

They just installed a new hot water heater and I could not be happier. The two gentleman that did…read morethe work we great and very professional. They came on time and explained the whole process to me. They were very neat and clean. I would highly recommend them. Thank you! 6 Redmen drive

We had a new furnace and a/c installed. The process was smooth and transparent from the initial…read moresales rep visit to the install. I've used this company since 1999 and recommend highly

Many companies that have stood the test of time. They're a lot of them that have great customer…read moreservice and do their best. I don't normally write reviews. But, it has to be said. The true test of excellence is the company that is there when things aren't going smoothly. They fix and finish anything that comes up. And in a kind considerate way. Until you are completely satisfied and "HAPPY"! That company and (team) is "Charlton Oil". They won't disappoint. At the end of the Job they made me feel like a person not just another job/ customer. Thank you "Charlton Oil" ( I wish I could remember the names of all the great people I dealt with. Mary , Don....the rest ...know who you are.)

We use them for propane and oil. Never a problem after several years. Prompt service, helpful and…read moreprofessional staff.